Next G network User Guide

Transcription

1 Call Click Come in to a Telstra Shop or Telstra Dealer Next G network User Guide C011 FEB 09 A P14

2 Welcome to Australia s Largest and Fastest National Mobile Network. The Next G network gives you everything you need, faster. One-click applications, instant downloads, on-the-spot browsing, mobile TV and from many places means you can have the whole world in your pocket. Let s start the ride.

3 Getting Started Setting up your phone 03 Copying your contacts 05 Setting up voice and Video MessageBank 07 Personalise your phone 09 My 10 MySync 13 Video Calling How to make a mobile to mobile video call 17 Barring your video calling service 18 My Place your mobile menu BigPond Mobile Services 21 Mobile FOXTEL from Telstra 25 Yellow Mobile 27 BigPond Music Whereis Mobile 37 BigBlog & Photos 43 Picture Messaging 52 Downloads 55 My Account 59

4 Getting started You can set up your Next G mobile quickly and easily

5 Setting up your phone Charging your phone Your phone should already be at least half-charged. Simply plug your phone in until the battery-level indicator on your screen shows it is full this is usually after 4 or more hours. Try to charge your mobile until it is completely full for the first charge, after this you can charge your phone as and when needed. Inserting the Next G SIM card The SIM card stores your contacts and personal settings. Insert your SIM card like this: Your mobile has a battery-level indicator on the screen*. Your battery power level is here. * Battery indicator and placement on screen 03 may vary between handsets. 04

6 Copying your contacts Depending on how you purchased your Next G mobile, selected Telstra Shops and Dealers may have already transferred your contacts from your old handset to your Next G mobile. OR There are 2 ways to copy your contacts yourself. See the next page. 1. Copying contacts from your SIM card a) Remove the SIM card from your old mobile and put it into your new mobile. b) You ll be prompted to copy all of the contacts. Once your contacts have been copied, remove the old SIM and put your new Telstra Next G SIM back into your Telstra Next G mobile. You can leave your contacts on your mobile or move them to the Next G SIM. 2. Copying contacts from your mobile phone address book a) Put your new Telstra Next G SIM card into your old mobile and copy the contacts to the Telstra Next G SIM. b) When you ve copied the contacts to the Telstra Next G SIM card, put it in your new Telstra Next G mobile. You can leave your contacts in the Telstra Next G SIM address book or copy them direct to the mobile

7 Setting up your voice and Video MessageBank 1. Voice MessageBank To set up your personal voice greeting, dial 101 and then press the voice call button on your handset to call your MessageBank service. Once your call is connected, simply follow the prompts. 2. Video MessageBank a) Check you are in a Next G coverage area then dial 101 (in Australia only) and press the video call button to make a video call to your Video MessageBank service. b) Follow the visual and audio prompts to set your Video MessageBank PIN. c) Record your video personal greeting or select a fun greeting. You can also view an introduction to your new Video MessageBank service

8 Personalise your phone with BigPond Tones & Pics 1. Press the BigPond button where it s Free to Browse Select Tones & Pics from the Home tab and choose from the list displayed, eg to choose a wallpaper for your mobile, select Pics. 3. Once you find a wallpaper you like, click Buy. The next screen will tell you the price and ask you to confirm your purchase. After a moment, you ll see a confirmation screen telling you that the image has been downloaded. 4. Your chosen wallpaper will appear on your handset, you can save it as a pic, and then set it as your new wallpaper straight away! To get a new ringtone or SMS tone, just choose Tones and follow the same instructions. My Access on your mobile from multiple accounts such as BigPond, Windows Live Hotmail or Yahoo7! Mail. My is available on the Next G network with a compatible handset. To find out if your mobile phone is compatible go to Then find out how to get even more value with MyConnect at To find out how to use My , go to the next page

9 To use My Step 1 Select the My icon on the My Place, BigPond or phone menu Step 3 Follow the onscreen instructions to setup your account Step 2 Select the link to the My preloaded WAP site, which will take you to the setup page Step 4 Select Manage My and follow the onscreen instructions 11 12

10 MySync An automatic online backup service for contacts saved on your mobile handset so you will not lose this valuable information if you lose, break or upgrade your mobile phone. MySync is available on the Next G network with a compatible handset. To find out if your mobile phone is compatible go to Then find out how to get even more value with MyConnect at To use MySync on your mobile phone: Step 1 Step 2 Select the MySync icon on the My Place or BigPond menu Follow the quick setup wizard and sync your contacts 13 14

11 Video calling Next G mobile to mobile video calling means you can talk face to face in many places

12 How to make a mobile to mobile video call 1. Check you are in a Next G coverage area. 2. Enter the number you wish to call or select it from your address book. 3. Press the video call button and say, or wave, hello! If you can t find the button, click the Video Call menu option or refer to your manufacturer s handset guide. The audio component of the call will default to the phone s loudspeaker, but you can use a headset if you want privacy. If the Video Call fails, you ll have the option to make a voice call instead. To make and receive video calls, both parties must be in a Next G or 3G coverage area and have a video calling compatible handset. Barring your video calling service You can ask us to bar your handset from making and receiving video calls by calling If you do this and someone tries to video call you, their video call will fail and they ll be asked to make a voice call instead. For more information about video calling go to

13 My Place your new mobile menu You can access the My Place menu by selecting the symbol from the phone menu. Just one click for the very best of BigPond Mobile Services, from music and to Mobile FOXTEL from Telstra and Yellow Mobile. My Place has it all BigPond Mobile Services Mobile FOXTEL from Telstra Yellow BigPond Music 1234 Whereis BigBlog & Photos Downloads My Account 19 20

14 Free to browse BigPond Mobile Services There s a whole range of BigPond Mobile Services you can browse for free in the Home and Today tabs 1 on your Telstra Next G mobile, and when content or subscription fees apply, we ll let you know. Press the BigPond button to access the Home and Today tabs and browse for free 1. If you want sports 1. Click Sport from the Home tab to see the options and choose the sport you like, for example, NRL, and you will be redirected to the NRL page. This service is free to browse when accessed via the Home tab Watch the latest match highlights by clicking Play in the video section. You will then see a video card letting you know the cost to watch this video. You can watch the video again anytime in the next 24 hours without being charged again

15 Want to play some games? 1. Click Games from the Home tab to bring up the Games menu. To see a list of newly released, popular games select Top 10 Games. Or you can select the game you want to play using Games by Genre. This service is free to browse when accessed via the Home tab Found the game you want? Click Buy to purchase. You ll see the price on the next screen. Click Accept & Buy and select Yes to continue installation. 3. Once installation is complete, you will see a confirmation screen thanking you for your purchase and the receipt number. You can now find and play the game anytime from your games folder. Check out the new Web tab You ll find sites such as Hotmail, Yahoo Mail, RSVP and Myspace Mobile which are now only a click away you don t even have to type in the web address! Press the BigPond button to access the Web tab. web tab The best way to use the Web tab is with a Browsing Pack. To find out more go to or call

16 Free to browse Mobile FOXTEL from Telstra Mobile FOXTEL from Telstra gives you the excitement of up to 30 bite size channels on your mobile phone. Mobile FOXTEL from Telstra shows are made especially for your Next G handset, so they are just the right size and length to watch when you are on the move. You will need an active monthly subscription to Mobile FOXTEL from Telstra, available from the homepage. Click the FOXTEL icon from the My Place menu or press the BigPond button and browse for free 1. Once you re a subscriber, here are some of the channels you can choose from: SKY NEWS Headlines SKY NEWS Business CNN MTV* Discovery Mobile* FOX8* E! Entertainment* THE COMEDY CHANNEL* Fashion TV FOX SPORTS NEWS TV Disney Channel* Union* Usage limit of 15 mins per session, 200 mins per month may apply. * These channels are specifically made for your mobile, so there is usually 1-3 hours worth of varied content per channel at any given time

17 Free to browse Yellow Mobile When you re out and about and need results fast, you can now search the Yellow Mobile directory on your Next G phone simply by entering a business name or type. Find a bargain on Trading Post Mobile, be in all the right places with Citysearch Mobile and search the mobile web with Sensis Mobile. When you press the BigPond button, these services are Free to Browse 1. To use Yellow Mobile on your handset: 1. Press the BigPond button, then click the Yellow search icon. 2. Once you re on the Yellow Mobile homepage, simply enter the name or type of business you need to find. 3. You can enter a location or leave it blank and use the Locate Me feature to search for businesses close to where you re standing

18 Free to browse BigPond Music Listen to a sample of that hot new track on your mobile and, if you love it, download the song to add to your music collection and for dual download tracks, you pay once and then get it on your mobile and your PC! You can also buy it as a hot new ringtone. It s music on the move, the way you want it. Press the BigPond button, then Music on the Home tab and this service is Free to Browse 1. Purchasing and previewing new music Click the BigPond button and then Music on the Home tab 1. Any music you download will go to your BigPond Music Player. Not all handsets are able to play music please refer to or check your manufacturer s guide to see if your handset is music-player capable (not required when purchasing ringtones)

19 Play it your way Browse the site until you find a track you want. Select it, and choose from the following options: To download a ringtone: Click Buy True Tone, and follow the prompts. Once download is complete, the new ringtone will be available to use from your phone s Tone Settings menu. To watch a preview of the video clip: Select Preview Music Video. To watch the complete video clip: Select Watch Full Video. To listen to a 30-second sample of the song: Click Preview. To buy the full music track, click Buy Full Track and review the purchase information. Click BUY and the song will start downloading. Playback will start automatically after as little as 5% of the track has been downloaded. Once the download is complete, you will be able to play the track as often as you like using your BigPond Music Player

20 Using your BigPond Music Player To listen to all of the tracks currently in My Music, click the Play button. To view and edit My Music playlists, or to listen to specific tracks, click the Music Note button. If your handset does not support the BigPond Music Player, please refer to your handset manual to find out how to find and play your music on your mobile (not all handsets are able to play music). Dual Downloads Dual Downloads enables both mobile and online BigPond Music customers to purchase a single music track and have a compatible version of the track delivered to both their compatible Next G or 3G mobile phone and their PC at the same time! To receive the PC version of the track, you must register by logging on to and selecting the Dual Downloads tab. Simply complete your online registration to start getting your tracks on your computer too

21 offers you a concierge style, operator-assisted service that s like having your own personal assistant ready to look things up for you straight away, 24 hours a day, 7 days a week can not only find and connect you to a person or business, but can also help your day run more smoothly, by giving you information like: Street directions Weather forecasts Movie times Sports scores Find a fact Citysearch information And if you don t have a pen and paper handy, in most cases, 1234 can SMS the information straight to your mobile phone. Citysearch Mobile For non-stop entertainment options, make sure you get on to Citysearch Mobile the ultimate entertainment guide to dining, film, music and TV. Press the BigPond button, and then Citysearch on the Home tab and browse this for free

22 Free to browse Whereis Mobile Press the BigPond button, then select Whereis Mobile on the Home tab 1 and browse for free. Whereis Mobile gives you four helpful search options: What s Nearby?, Get Directions, Get a Map and even locate your buddies with Find your Friends. What s Nearby? This option lets you find leisure products and services nearby, from a nominated address. You can also browse selected nearby businesses, and plot them on a map according to your current location. Don t forget to save your favourite shops and services to My Place. 1. Click What s Nearby? from the Whereis Mobile homepage. The next screen lets you choose from several types of businesses. 2. Click the service you want to find. For instance, if you want a chemist, click Shops and select Chemists from the list of services presented

23 3. After selecting Chemists, you ll see a new screen with a small map noting the locations of nearby chemists, listed in order of proximity. Simply select one to get the address, phone number and detailed map location. Click the phone number to call them straight away! 4. Just click Home to return to the Whereis Mobile homepage. Get Directions You can see step-by-step directions from your current location to a nominated address, or between two specified locations, whether you plan to walk or drive. Use it to locate or avoid tollways, and find out the travelling time and distance to your destination. 1. Click Get Directions from the Whereis Mobile homepage. The next screen shows your current journey specifications. Simply click Start Place or End Place to change the locations. 2. Add a stop-off if you need to (perhaps you re picking someone up or going to another party first), and select your mode of transport. If driving, be sure to specify if you do not want to use tollways (select No Tolls). Click OK to see the Map screen. 3. To read written directions for any part of your journey, click corresponding Details and you can follow your trip turn by turn. You can also click the double arrows next to any directions to view a small map location of that street. 4. To see a larger map of the steps in your complete journey, go back to the Map (in step 2) and select Map under the corresponding step. 5. You can move from screen to screen using the links on every page depending on whether you want to see your journey details in text or map format. To begin a new search, click Home to get back to the Whereis Mobile homepage 39 40

24 Get a Map View a map of the surrounding area based on your current location, or at a specified address. Once you know where you are, you can specify this location to search for local businesses and services using What s Nearby? or find the best way to get there using Get Directions. Click Get a Map from the Whereis Mobile homepage to view a map of your current location. Find your Friends Register for Whereis Everyone and invite your friends with compatible Telstra mobile phones to register too. You ll then be able to look up the approximate location of your friends within coverage areas and Get a Map to see their position, as well as yours. You can then SMS or call your friends to arrange to meet at places you can find using What s Nearby? 41 42

25 Free to browse BigBlog & Photos 1. Press the BigPond button, then Blogs & Photos on the Home tab 1 to browse for free. 2. Select BigBlog on the next screen to get to the BigBlog main homepage. BigBlog Most BigPond Broadband members can take pics with their mobile and send them to their BigBlog & Photos service account while they re on holiday 2. Invite anyone you know to view your pics. And anyone with your BigBlog web or WAP link details can view your BigBlog photos and videos as well! You don t have to own a BigBlog to access this site you can look at other people s BigBlogs even if you don t have one. Currently you can only register for the BigBlog service online. In the near future, you will be able to register for the BigBlog service from your Telstra mobile

26 Using your personal BigBlog You need a BigPond online account to set up your BigBlog from your PC before you can access it from your mobile. Click Login from the BigBlog mobile homepage and enter your BigPond User ID and password in the form field provided. You will then see your personal BigBlog page. Add an entry Click Add Post and type your entry in the form field provided. Click Save to add the post to your BigBlog. Once you ve viewed and are happy with it, click My BigBlog to return to your BigBlog homepage. View and edit your profile Click View Profile from your BigBlog homepage on your mobile to see your user profile. Select Edit Profile to change your information. Simply type over the information currently in the form fields that you want to change and select Save. View, edit or add to your BigBlog Photo Gallery or MMS Posts Click View Photo Gallery or View MMS Posts and select the gallery or posts you wish to view, edit or add to. You can view and delete the images in the gallery using the links underneath the pics. To add a picture using your mobile, simply take a photo and send it via MMS to 125 BLOG ( )

27 Searching and reading other BigBlogs on your mobile Even if you don t own a BigBlog, you can still search for a blog on your mobile. To browse different blogs, choose from the list on the BigBlog main homepage on your mobile to access, and add comments to other personal blogs. For instance, clicking Most Popular Posts will bring up a list of all the blogs that have the most comments. Or, just type the name of the blog in the search form field at the bottom of the screen and click Go. A list of matches will appear. Click a blog to view it, and add comments using the links. Photos 1. Press the BigPond button to access the BigBlog & Photos application, then select Photos from the next screen. 2. You must be a Telstra mobile customer or a BigPond online customer (Dial-up or Broadband) to register, use and manage a Photos service, however you can share your photo albums with anyone. 3. You ll be redirected to the Photos homepage, where you ll see a sample image and album. Once you have uploaded images and created albums, the sample will be replaced by the last photo in the last album that was viewed

28 Uploading photos To upload photos to your Photos account, send your pic as an MMS to 125 FOTO ( ). Your handset limits messages to 300kb. If an image is larger, the handset will automatically resize it. You will then receive a text message telling you that the photo has been successfully uploaded. You can view the photos by going to your Photos homepage and clicking Unfiled Photos. Creating a new album Click Create Album on the Photos homepage. On the next screen, enter the name of your new album in the form field and click Create. A confirmation screen will let you know that you have created the album successfully Managing albums and photos From the Create Album confirmation screen, or the Photos homepage, choose the album you want to manage, eg My favourite pics. Select from the list of options for that album: To view all images in the album, click View Slideshow. To view, edit, delete or share a particular image, click Manage Photos. Scroll through the gallery to find the image, and click the Manage button. Click the links to move the photo to another album or to delete it

29 To share an album, click Share Album and you ll receive a text message with a URL address. Simply forward this text message to anyone in your address book so your friends and family can view your photos either online or from their mobiles. To delete an album, click Delete Album and select Yes on the confirmation screen. To rename an album, click Rename Album and type the new album name in the form field provided and click the Rename button. Picture Messaging What is MMS/picture messaging? With the MMS/picture message function enabled on your Telstra camera phone, you can take and send photos to anyone who also has an MMS compatible phone or address. It s as easy as snapping a photo and pressing send. And even if you don t have a camera phone, you ll still be able to receive and send pictures once MMS is enabled. How do I send a picture message? All you need to do to set up your phone for picture messaging is call, save your new phone settings and send

30 Call If you have an MMS compatible phone, call to retrieve your new phone settings. Save We ll then send you a message asking you to save your new phone settings. This will enable you to send and receive picture messages. If you experience any difficulties call us on Send To check if your phone is now MMS compatible, simply send a free test to You ll then receive a confirmation MMS with text and an image. For a free MMS tutorial, go to products/messaging/mms.htm and click MMS Tutorial. Pics sent by MMS will appear in the MMS Posts section of your BigBlog, not your gallery

31 Downloads Downloads is the perfect quick stop for the latest movie trailers, songs, ringtones, true tones, games and wallpapers. Simply follow the steps on the next page to download the latest Tones, Pictures and Games, or to watch Movie Trailers and Music Videos. 1. Select the Downloads icon from the My Place menu and select the content you would like to see. For instance, if you want to see the latest Tones, highlight it using the up and down navigation keys and click the centre navigation key to go to the Tones preview screen. The first time you start Downloads you will need to update it by clicking Update Now. This free update will ensure you have the latest content. If you have updated your Downloads in the last 24 hours, go directly to Step

32 2. You will need to wait while Downloads updates. Click OK to continue. 3. Once you see the Tones preview screen, use the left and right navigation keys at the top of the screen to move back and forward between the previews. Listen to the ringtone by clicking Play Preview. If you d like to purchase the ringtone, click Buy, which also tells you the price of the ringtone. You can bring up the Downloads menu options at any time by using the left soft key. 4. After clicking Buy, you will be connected to the internet in order to buy your ringtone. You ll need to click Buy again to confirm the download. 5. You will see a confirmation screen if the download is successful. You can now use your new ringtone by going to your phone s ringtone settings. Need help with your Downloads? Just select Help from the options menu using the left soft key and choose from a list of topics

33 My Account My Account lets you view and pay your Telstra bills on your mobile. View how much data you ve been using on your mobile or see what your next bill is shaping up to be. It s easy to stay on top of things using My Account. The two most popular services are: My Subscriptions lists all the content subscriptions you are currently subscribed to; and My Bill enables you to view and pay your current Telstra bills, and get an indication of what your next bill will cost. This is a free service and you will not be charged for access or data usage to use My Bill. Select My Account from the Home tab 1 by pressing the BigPond button

34 My Subscriptions 1. Click My Subscriptions from the My Account menu to see your active subscriptions. Select a subscription to see further details. 2. If you no longer want to subscribe to this service, click Cancel Subscription. You will be presented with a final confirmation screen for the cancellation of this service. To cancel, select Yes. 3. An information screen will inform you that the cancellation is confirmed. 4. To go back to My Account, click BigPond Home and scroll down to My Account. You will need to have registered for Online Billing at to view bills on your mobile

35 My Bill 1. Select My Account from the My Place menu and select My Bill. You should now see the Online Bill login screen for you to enter your Username and Password. 2. Pay Current Bills a) Clicking Pay Current Bills will give you the option to pay your current bills using a credit card or Direct Debit with Telstra, depending on whether you are registered for Direct Debit with Telstra or you have previously paid with a credit card. Click Submit to proceed to pay without making any changes. b) To change the payment method, date or amount, simply click Change Payment Date, Method or Amount. Click Modify to proceed with the changes to the payment. c) If you choose to pay with a different credit card to what you have used before, click Other Credit Card to enter the card details. To save you from entering your credit card details every time you make a payment, tick the Remember Card box and type in an alias (eg Steve s Visa) in the alias box. The credit card with its alias will then be saved for future selection. Click Next Step to proceed with the changes to the payment. After submitting the payment, you will receive a payment receipt advising you if the payment was successful

36 3. Calls Yet to be Billed Clicking Calls Yet to be Billed provides you with a summary of the charges and data usage that you can expect to receive in your next bill. These are estimates only and do not include applicable discounts or cap plan information. To view itemised charges, simply log on to your Online Bill via using your computer. 4. View Current Bills Things you need to know To check for coverage in your area go to 1. Browsing charges apply when you access third party websites or when you type a URL address into your browser. Content and/or subscription charges may apply. 2. Only in Australia or where Telstra has MMS roaming agreements. 65 Clicking View Current Bills provides you with a summary of the various types of calls made and other account charges. Only summary level information can be viewed via your handset. To view itemised charges, simply log on to your Online Bill via using your computer. You can also view more details for a particular service by clicking the service number. Click Exit Online Bill to return to My Account. Citysearch and the Citysearch logo are registered trade marks of Citysearch Australia Pty Ltd. Trading Post is a registered trade mark and the Trading Post logo is a trade mark of Research Resources Pty Ltd. FOXTEL marks are used under licence by FOXTEL Management Pty Limited. Trade mark of Telstra Corporation Limited Registered trade mark of Telstra Corporation Limited ABN