Using the Lync CX700 Phone
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1 Using the Lync CX700 Phone
2 Contents The Phone Face... 3 Calibrate Your Phone... 4 Answer a Call... 4 Make a Call... 4 Put a Call on Hold... 5 Transfer a Call... 5 Park a Call... 6 Escalate a Call to a Conference Call... 6 Make a Call with the Speakerphone... 6 Record Your Voice Mail Greeting... 7 Voice Mail... 7 Call Log Using the Lync CX700 Phone
3 The Phone Face Your Lync phone provides the same functionality as your existing telephone and more. Touch screen Help Call controls: volume, headset, speakerphone, mute Scroll wheel Status indicator The Home screen: Set status Call Forwarding Contacts (not available) Voice Mail Call log Calendar (not available) Settings 3 Using the Lync CX700 Phone
4 Calibrate Your Phone Calibrating the touch screen ensures that the screen properly responds to your touch. The phone takes you through the calibration procedure when it is first plugged into the network. If you feel your phone is in need of calibrating, you can calibrate it at any time. To calibrate your phone: 1. On the Home Screen, press the Settings icon. 2. Press Calibrate Touch Screen. 3. Press and hold your fingertip on the center of the target that appears. 4. Repeat as the target moves around. Answer a Call To answer a call, choose one of four options: 1. Lift Handset. 2. Press Answer. 3. Press the Speakerphone button. 4. Press the Headset button. Make a Call To make a call, choose one of two options: 1. Dial a 5-digit campus extension. 2. Dial a 10-digit off-campus number. You no longer need to use a 9 to dial off-campus. Long distance call: a domestic number + your long distance code. International call: an international number + your long distance code. 4 Using the Lync CX700 Phone
5 Put a Call on Hold To put a call on hold: 1. During a call, press Hold. To retrieve a call from hold: 1. Press Resume. Transfer a Call To transfer a call: 1. During a call, press Transfer. 2. Press a transfer option. 3. Enter a number. 4. Press Call. 5. Hang up. 5 Using the Lync CX700 Phone
6 Park a Call Instead of putting a call on hold, you can park the call in a holding queue. To park a call: 1. During a call, press Transfer. 2. Press Transfer to Parking Lot. The call is assigned a retrieval number. A call can be retrieved from the Parking Lot using any Lync phone on-campus. To retrieve a call from the Parking Lot: 1. Using any Lync phone on-campus, enter * followed by the three-digit retrieval number and press Call. If you want to retrieve a call that you parked, there is no need for you to enter the retrieval number. You can select the call on your Home screen and press Retrieve. Escalate a Call to a Conference Call To escalate a call to a conference call: 1. During a call, press Conference. 2. Press Add Someone. 3. Enter a number. 4. Press Add. Make a Call with the Speakerphone To make a call with the speakerphone, choose one of two options: 1. Dial the desired number, press the Speakerphone button. 2. Press the Speakerphone button, enter the desired number. 6 Using the Lync CX700 Phone
7 Record Your Voice Mail Greeting To record your voice mail greeting: 1. On the Home screen, press the Voice Mail icon. 2. Press Options. 3. Press Call Voice Mail. Follow the instructions given to you over your phone by the Lync assistant. Listen to Voice Mail If you have new voice mail messages, the number of new messages appears next to the Voice Mail icon on your Home screen. To listen to a voice mail message: 1. On the Home screen, press the Voice Mail icon. 2. Press the voice mail message that you want to play. 3. Press Play. To delete a voice mail message: 1. On the Home screen, press the Voice Mail icon. 2. Press the message that you want to delete. 3. Press Delete. To check your voice mail from another campus phone: 1. Dial Follow the prompts. To check your voice mail from off-campus: 1. Dial Follow the prompts. 7 Using the Lync CX700 Phone
8 Call Log You can view a history of incoming, outgoing, and missed calls. To view your call log: 1. On the Home screen, press the Call Log icon. A list of all calls (incoming, outgoing, and missed) appears. To sort your call log: 1. Press one of the Sorting buttons at the top of your Call Log. 8 Using the Lync CX700 Phone
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