Required Text (book is necessary from the very first day of the course. YOU CANNOT REMAIN IN THE COURSE WITHOUT IT):

Transcription

1 CET 1171C Computer Repair Essentials INSTRUCTOR: Laura Malave Please use MyCourses from within the course OR (if necessary) Office Phone: Office Location: MTKC309 Office Hours: by appointment Start Date: Course Credits: 3 ACADEMIC DEPARTMENT: Dean: Sharon Setterlind Office Location: St Petersburg/Gibbs Campus Office Number: TE116 C Office Phone: Required Text (book is necessary from the very first day of the course. YOU CANNOT REMAIN IN THE COURSE WITHOUT IT): Title: MindTap PC Repair, 1 term (6 months) Printed Access Card for Andrew s A+ Guide to Hardware, 9th Edition Author: Cengage Learning ISBN: THESE MATERIALS SHOULD ONLY BE PURCHASED NEW, THERE IS NO USED OPTION EVEN IF INDICATED ON THE BOOKSTORE WEBSITE. Course Description This course is designed to teach the student basic technical skills needed to understand the function and operation of major elements of personal computer systems, and how to localize and correct common hardware problems. Students will acquire hands-on experience with Personal Computer (PC) systems. The course will focus on broad concepts and diagnostic tools which allow the student to determine the condition of a PC system and how to best correct a fault. Special emphasis will be placed on how systems are configured, modified, and expanded to meet new requirements. Various software tools will

2 be used to diagnose PC problems. This course prepares students for the hardware portion of the CompTIA A+ Certification exams. Students cannot receive credit for both CET 1171C and CJE THIS IS NOT AN INTRODUCTORY COURSE. STUDENTS ARE EXPECTED TO BE ADVANCED WINDOWS PC USERS PRIOR TO ENROLLING. Learning Outcomes and Objectives: 1. The student will explore and evaluate personal computer systems by: a. identifying the various parts inside a desktop computer case and describe how they connect together. b. identifying the various ports, slots, and internal components of a laptop computer. c. describing the purpose of various tools you will need as a computer hardware technician. d. explaining the special considerations when supporting laptop computers that are different than supporting desktop computers e. describing and comparing various types and features of motherboards f. comparing characteristics and purposes of processors and physical memory used for personal computers g. discussing storage technologies used in personal computers and their communication methods 2. The student will optimize and support personal computer systems by: a. configuring a motherboard using BIOS or UEFI firmware. b. selecting a power supply to meet the power needs of a system. c. describing the general approach technicians use to install and support I/O devices. d. installing and configuring several I/O devices, such as barcode readers, biometric devices, digital cameras, webcams, graphic tablets, and touch screens. e. installing and configuring adapter cards. f. installing and supporting storage devices used in personal computers systems. 3. The student will analyze and repair personal computer systems by: a. demonstrating an organized approach to solving any computer problem, especially hardware problems occurring during the boot. b. troubleshooting problems with the electrical system. c. troubleshooting problems with the motherboard, processor, and memory. d. troubleshooting storage devices. e. troubleshooting common problems with I/O devices. 4. The student will identify and apply network technologies used in personal computer systems by: a. describing network types and the Internet connections they use. b. explaining the TCP/ IP protocols and standards Windows uses for networking. c. connecting a computer to a wired or wireless network. d. configuring and securing a multifunction router on a local network. e. identifying, comparing, and contrasting hardware used to build local networks. 5. The student will identify and correct common problems with mobile device technology by: a. describing various hardware components in mobile devices and types of wired and wireless connections mobile devices can make.

3 b. troubleshooting hardware problems with mobile devices. WEEKLY ASSIGNMENTS Weekly activities are presented in various forms throughout the class. Unless otherwise indicated, all assignments are due no later than Monday of the following week at 11:55 pm. Discussion Posts are to be completed weekly to insure your active status in the course (due dates are not negotiable). Practical Lab Assignments will be completed each week and submitted to the associated dropbox. Specific details will depend upon the course modality (IN-CLASS or ONLINE). If IN- CLASS, you are required to complete these during the scheduled class meeting. THERE ARE NO MAKE-UPS IF YOU MISS CLASS. Cengage MindTap Assignments are available in the MindTap environment and consist of the following graded assignments. o o o Weekly Unit Quizzes Weekly Unit Simulation Labs CompTIA A+ Exam Practice Tests FINAL EXAM The final exam will be administered during the last week of class and consists of the CompTIA A+ Post Assessment Exam in Module 8 of the MindTap environment. For IN-CLASS sections please check with your instructor as to whether attendance is required during Final Exam week. WEB COMPONENT We will be using the SPC MyCourses Learning Management System and Cengage MindTap environments throughout this course. You will be using the systems to submit assignments electronically, take quizzes & exams, post to discussion forums, and for communication. It will be the student s responsibility to complete and submit all weekly assignments prior to the deadline. There will be no extensions. Please use proper net etiquette when posting to the discussion board. COURSE REQUIREMENTS All sections: Students must have access to a computer with internet access to participate in all class work. They must also have access to a Windows-based PC with administrator rights or a virtual environment that includes one in order to adequately some lab assignments. Online sections: Students must have access to the available computer equipment, tools, and other resources necessary to complete the physical hardware labs (some labs might be invasive so a production or primary home system is not recommended). Blended/Face-to-Face sections: Students will complete any labs requiring specific equipment, tools, or other resources at the mandatory weekly class meetings.

4 Due to the time constraints of this course, falling behind in your coursework in this course is not an option. Late Policy Assignments and assessments will only be accepted past the deadline with documentation of a medical or family emergency. Hands-on labs must be completed during the mandatory blended course meeting, and can only be made up with documentation of a medical or family emergency. Grading Questions Questions regarding the grading of assignments and assessments must be submitted via MyCourses to the instructor within 2 weeks of the assignment deadline. Please check your course grades on a weekly basis. STUDENTS EXPECTATIONS If there are problems with completion of the assignment by the appointed date, the student must discuss the matter with the instructor PRIOR to the due date. See each week s folder for specific due dates. It is the student s responsibility to follow the schedule of class assignments. Late work will not be accepted, graded, or reviewed unless permission is granted PRIOR to assignment due dates. In the event an emergency occurs, please contact your instructor regarding college policy for submitting documentation. Also see Student Expectations found in the " Syllabus Addendum INSTRUCTOR EXPECTATIONS I will provide meaningful activities to develop your technical and software skills. I will be available to you if you have questions or concerns. I will respond to s within 24 hours. If at any time I anticipate a delay in my 24 hour turnaround time, I will indicate so in an prior to my absence. I will respond thoughtfully and critically to your comments, questions, and written assignments. I will evaluate your coursework in a timely manner and will communicate to you when you should expect your grade on a particular assignment. NOTE: Expect to spend a minimum of hours per week outside of class in order to be successful in this course. COMPTIA A+ INDUSTRY CERTIFICATION

5 IF YOU ARE PLANNING ON TAKING THE A+ EXAM ( ) AT THE CONCLUSION OF THIS COURSE WITH A VOUCHER PROVIDED BY ST. PETERSBURG COLLEGE, THE REQUIREMENTS BELOW MUST BE MET PRIOR TO THE FINAL EXAM DUE DATE: 1. Earn a score of 85% or better on the CompTIA A Post-Assessment exam in in Module 8 of MindTap environment. 2. Contact your instructor via after earning the score with notification that you would like to take the exam. CAREER READY PREPAREDNESS PROGRAM The College of Computer and Information Technology (CCIT) has implemented a Career Ready Preparedness Program (CCRP) where you the student will set up your electronic portfolio in MyCourses and participate in online career workshops. There are a total of five components in the CRPP and they have been spaced out over the courses in the program. Students enrolled in a CCIT Associate in Science (AS) degree program requiring an internship must complete all components prior to enrollment in the Internship course. This course contains two of the associated components and they are graded assignments. COMPUTER GUIDELINES AND SPECIFICATIONS FOR ONLINE/BLENDED CLASSES Recommended Minimum Technology Requirements for CCIT Programs Item Processor Memory Disk Storage Video Card Monitor/Speakers Media Drive Operating System Network Interface Dual-core processor (Intel or AMD) or better (MUST BE CAPABLE OF VIRTUALIZATION) 4 GB (or higher) Adequate free space for storage of class files 256 MB (or higher) 15 or larger Flat LCD Panel 16x DVD +/- RW Windows 7 (or higher) High Speed Broadband Internet Connection (Cable or DSL) Microsoft Office Suite 2010 or later with the following: Software Word Excel Access PowerPoint Access requirements Reliable and daily access to a personal computer (PC) from day 1 of class as below: Ability to download/upload documents and files Browsers: o o Internet Explorer (version 11 or higher) o o Firefox (version 31.0 or higher

6 o o Google Chrome 36.0 These are the minimum suggested technology requirements necessary to complete the programs within CCIT. All students and instructors are required to have access to a personal computer, personal high speed access to the Internet, and a college provided account. The minimum requirements pertain to Windows Operating System compatible personal computers. These minimum requirements are a general recommendation for all CCIT courses. Some courses may have additional software and hardware requirements in order for students to be successful. NOTE: Mac computers are not acceptable for most of the courses and may cause the student undue frustrations. Instructors do not support issues with Mac computers. COURSE PREREQUISITES None; But, it is expected that students an intermediate level of knowledge and/or experience with the latest Windows Operating System environments. ACCESSIBILITY This course is designed to be welcoming to, accessible to, and usable by everyone, including students who are English-language learners, have a variety of learning styles, have disabilities, or are new to online learning. Be sure to let me know immediately if you encounter a required element or resource in the course that is not accessible to you. Also, let me know of changes I can make to the course so that it is more welcoming to, accessible to, or usable by students who take this course in the future. If you have documentation of a disability or feel you may have a disability: St. Petersburg College recognizes the importance of equal access to learning opportunities for all students. Accessibility Services (AS) is the campus office that works with students who have disabilities to provide and/or arrange reasonable accommodations. Students registered with AS, who are requesting accommodations, are encouraged to contact their instructor by the first week of the semester. Students who have, or think they may have, a disability (e.g. learning disability, ADD/ADHD, psychiatric, medical/orthopedic, vision, and/or hearing), are invited to contact the Accessibility Coordinator (AC) that serves your campus for a confidential discussion. To find your AC for your specific campus, please go to the college-wide Accessibility Services website: ESSENTIAL SKILLS AND TECHNICAL STANDARDS The field of computers and information technology is intellectually and at times physically challenging. The Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973 ensure that qualified applicants have the ability to pursue program admission. However, all students must meet the essential skills and technical standards required of the St. Petersburg College of Computer and Information Technology Programs with or without reasonable accommodations for admission and completion of the program to prepare for the profession of study. Each student will be held to the same standards with or without reasonable accommodations. Our focus is the student and to best prepare him

7 or her for the profession. Our goal is for them to enter and complete the program without barriers. SPC CCIT Computer Information Technology AS: Essential Functions COMPETENCY ESSENTIAL FUNCTION EXAMPLES OF REQUIRED FUNCTIONS (not all inclusive) Interpersonal Communication Customer service, human relations and Communicate effectively with clients and team members by displaying excellent verbal/oral, written and listening skills. communication skills sufficient for effective interaction with others, whether in verbal or oral formats. Ability to demonstrate appropriate positive social skills to interact with clients, team members and colleagues. Critical Thinking Complex Problem Solving Computation Computers and Technology Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Applying the knowledge of mathematics to solve problems. Knowledge of computer hardware and software, including applications and programming. Demonstrate ability to conceptualize, analyze, synthesize, and evaluate a problem and propose an adequate solution. Analyze and evaluate problems to determine if given data and information will produce required outputs. Capacity to solve novel, ill-defined problems in a complex, real-world setting. Ability to reduce a complex problem to a series of ordered steps. Identify both positive and negative factors that could impact the solution to a problem and prepare measures to manage those factors. Identify mathematical and statistical analysis procedures needed to develop a solution. Ability to apply similar problem solving techniques utilized in mathematics to solve logical computing and technology problems. Identify hardware and software tools needed to perform the job. Provide support for equipment installation, maintenance, and repair; and application software. Ability to diagnose and troubleshoot hardware and software problems. Professional Broad understanding of the industry and demonstrated help desk technical skills Maintain knowledge of the tools, techniques and resources to remain current in the IT field. Ability to complete an internship in the IT field. Develop the skills needed to take the aligned industry certification(s). SPC CCIT Computer Networking AS: Essential Functions COMPETENCY ESSENTIAL FUNCTION EXAMPLES OF REQUIRED FUNCTIONS (not all inclusive) Interpersonal Communication Customer service, human relations and Communicate effectively with clients and team members by displaying excellent verbal/oral, written and listening skills.

8 Critical Thinking Complex Problem Solving Computation Computers and Networks Professional communication skills sufficient for effective interaction with others, whether in verbal or oral formats. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Applying the knowledge of mathematics to solve problems. Knowledge of computer and networking hardware and software, including applications. Broad understanding of the industry and demonstrated networking technical skills Ability to demonstrate appropriate positive social skills to interact with clients, team members and colleagues. Demonstrate ability to conceptualize, analyze, synthesize, and evaluate a problem and propose an adequate solution. Analyze and evaluate problems to determine if given data and information will produce required outputs. Capacity to solve novel, ill-defined problems in a complex, real-world setting. Ability to reduce a complex problem to a series of ordered steps. Identify both positive and negative factors that could impact the solution to a problem and prepare measures to manage those factors. Identify mathematical and statistical analysis procedures needed to develop a solution. Ability to apply similar problem solving techniques utilized in mathematics to solve logical computing and technology problems. Demonstrate visual acuity to identify specific computer hardware components, component types, wire colors, etc. Ability to manage hardware/software applications in a networking environment including project development. Provide support for equipment installation, maintenance, and repair. Capability to troubleshoot and maintain network installations given a specific problem scenario. Maintain knowledge of the tools, techniques and resources to remain current in the IT field. Ability to complete an internship in the IT field. Develop the skills needed to take the aligned industry certification(s). SPC CCIT Cybersecurity AS: Essential Functions COMPETENCY ESSENTIAL FUNCTION EXAMPLES OF REQUIRED FUNCTIONS (not all inclusive) Interpersonal Communication Customer service, human relations and Communicate effectively with clients and team members by displaying excellent verbal/oral, written and listening skills. communication skills sufficient for effective interaction with others, whether in verbal or oral formats. Ability to demonstrate appropriate positive social skills to interact with clients, team members and colleagues. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of Demonstrate ability to conceptualize, analyze, synthesize, and evaluate a problem and propose an adequate solution.

9 Complex Problem Solving Computation Computers, Networks and Security Professional alternative solutions, conclusions or approaches to problems. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Applying the knowledge of mathematics to solve problems. Knowledge of computer, security and networking hardware and software, including applications. Broad understanding of the industry and demonstrated networking and security technical skills Analyze and evaluate problems to determine if given data and information will produce required outputs. Capacity to solve novel, ill-defined problems in a complex, real-world setting. Ability to reduce a complex problem to a series of ordered steps. Identify both positive and negative factors that could impact the solution to a problem and prepare measures to manage those factors. Identify mathematical and statistical analysis procedures needed to develop a solution. Ability to apply similar problem solving techniques utilized in mathematics to solve logical computing and technology problems. Demonstrate visual acuity to identify specific computer hardware components, component types, wire colors, etc. Ability to manage hardware/software applications in a networking environment including project development. Provide support for equipment installation, maintenance, and repair. Capability to troubleshoot and maintain network installations given a specific problem scenario. Identify relevant policies, procedures and strategies to promote effective security operations for the protection of people, data, property and institutions. Maintain knowledge of the tools, techniques and resources to remain current in the IT field. Ability to complete an internship in the IT field. Develop the skills needed to take the aligned industry certification(s). If a student cannot demonstrate the abilities above, it is the responsibility of the student to request an appropriate accommodation with Accessibility Services. Please contact the Accessibility Coordinator on your campus or visit Determination of a reasonable accommodation will be made on an individual basis and the accommodation cannot fundamentally alter the nature of the program offered, impose an undue hardship, or jeopardize safety. COURSE LINKS All college-wide policies are included in the Syllabus Addendum Please refer to the SPC Academic Calendar: for all pertinent dates regarding class enrollment. GRADING POLICY The grading scale will be based upon your performance on an average of the following projects and examinations: Category Percentage

10 Discussion Forums 15% Practical Lab Assignments (Dropbox) 20% MindTap Unit Quizzes 15% MindTap Lab Simulations 15% MindTap CompTIA A+ Practice Tests 10% Final Exam 20% Career Ready Preparedness Program Components 5% The standard college grading scale will apply to your final grade in the course as indicated below: A = %, B = 80 89%, C = 70 79%, D = 60-69%, F = below 59% ATTENDANCE POLICY The college-wide attendance policy is included in the Syllabus Addendum at Please refer to this addendum for complete information about the college-wide attendance policy. For this class, attendance is defined as arriving on time, participating with group discussion, and remaining until dismissed by the instructor at each meeting. The roll is taken at every class meeting. More than one missed class will likely have a negative effect on your final grade. In addition to regular attendance, active participation is also monitored. If you are not routinely completing quizzes and lab assignments or contributing adequately to group projects you risk being dropped from the course for lack of active participation. If you miss four consecutive classes or miss six classes overall you may also risk withdrawal for lack of active participation, regardless of your current course grade. Students that are withdrawn from class will no longer have access to the Angel content for the class. For online classes, attendance and participation are determined by active interaction in the weekly discussion forums and submission of assignments. *If you are late to class and the class is already underway, confirm that I have updated your attendance for the day to a tardy. More than one extreme tardy may have a detrimental effect on your final grade. ACADEMIC INTEGRITY Students are expected to behave in a respectful, adult manner at every class meeting and online in MyCourses. While directed discussion is in progress and during in-class activities, students are expected to pay attention and should not be utilizing computers to access games, movies, social forums, etc. as it may be distracting to others. Electronic devices, such as cell phones, should be turned off or silenced to avoid interfering with class instruction. MISCELLANEOUS Once you have reviewed the syllabus, please complete the Syllabus Quiz.