Instructor(s)/Author(s): Daniel Young, Clayton Smith

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1 New Course OR Existing Course Instructor(s)/Author(s): Daniel Young, Clayton Smith Subject Area/Course No.: COMSC-011 Units: 3 Course Name/Title: Systems and Network Administration Discipline(s): Computer Information Systems, Computer Science Pre-Requisite(s): None Co-Requisite(s): None Advisories: Eligibility for ENGL-100, COMSC-040 Catalog Description: This course will provide a student with the knowledge and skills required to build, maintain, troubleshoot and support server hardware and software technologies. The student will be able to identify environmental issues; understand and comply with disaster recovery and physical / software security procedures; become familiar with industry terminology and concepts; understand server roles / specializations and interaction within the overall computing environment. Schedule Description : Systems and Network Administration is for those considering careers in the field of Information and Communications Technology (ICT) and pursuing an ICT AS degree. It will provide students with the knowledge and skills required to build, maintain, troubleshoot and support server hardware and software technologies. The course also prepares students for the CompTIA Server+ certification exam. Hrs/Mode of Instruction: Lecture: _36_ Scheduled Lab: _54_ HBA Lab: Composition: Activity: Total Hours 90 (Total for course) Credit Credit Degree Applicable (DA) Grading Pass/No Pass (P/NP) Repeatability 0 Credit Non-Degree (NDA) Letter (LR) 1 (If Non-Credit desired, contact Dean.) Student Choice (SC) 2 3 Last date of Assessment: August 27, 2016 Cohort #: 3 Please apply for: LMC General Education Requirement(s) :None Transfer to: CSU UC IGETC Area CSU GE Area C-ID Number ITIS 155 Course is Baccalaureate Level: Yes No Form Revised Page 1 of 6

2 Signatures: Department Chair Librarian Dean Curriculum Committee Chair President/Designee CCCCD Approval (Board or Chancellor's Office) For Curriculum Committee Use only: STAND ALONE COURSE: YES NO FOR OFFICE OF INSTRUCTION ONLY. DO NOT WRITE IN THE SECTION BELOW. Begin in Semester Catalog year 20 /20 Class Max: Dept. Code/Name: T.O.P.s Code: Crossover course 1/ 2: ESL Class: Yes / No DSPS Class: Yes / No Coop Work Exp: Yes / No Class Code A Liberal Arts & Sciences SAM Code A Apprenticeship Remediation Level B Basic Skills B Developmental Preparatory B Advanced Occupational NBS Not Basic Skills C Adult/Secondary Basic Education C Clearly Occupational D Personal Development/Survival D Possibly Occupational E For Substantially Handicapped E* Non-Occupational F Parenting/Family Support F Transfer, Non-Occupational G Community/Civic Development *Additional criteria needed H General and Cultural 1 One level below transfer I Career/Technical Education 2 Two levels below transfer J Workforce Preparation Enhanced 3 Three levels below transfer K Other non-credit enhanced Not eligible for enhanced Course approved by Curriculum Committee as Baccalaureate Level: _Yes / No_ LMC GE or Competency Requirement Approved by the Curriculum Committee: Distribution: Original: Office of Instruction Copies: Admissions Office, Department Chairperson Form Revised Page 2 of 6

3 Institutional Student Learning Outcomes Check the institutional student learning outcomes (or category of outcomes) below that are reflected in your course: General Education SLOs (Recommended by GE Committee) At the completion of the LMC general education program, a student will: 1. read critically and communicate effectively as a writer and speaker. 2. understand connections among disciplines and apply interdisciplinary approaches to problem solving. 3. think critically and creatively 4. consider the ethical implications inherent in knowledge, decision-making and action. 5. possess a worldview informed by diverse social, multicultural and global perspectives. (Each of the above student learning outcomes for the general education program has a written explanation with illustrations and examples of its application within courses, as well as specific assessment criteria. Consult the GE program information pages.) None Program-Level Student Learning Outcomes (PSLOs) COMSC 011 is a required course in this degree/certificate program: Networking and Security PSLOs 1. Provide technical support for local area networks including hardware, software, and security, and manage network uses and resources. 2. Develop security policies consistent with current standards and then provide analysis of and document security and other network issues. 3. Write code in support of network operations. Course-Level Student Learning Outcomes (CSLOs): At the conclusion of this course, the student should be able to: CSLO 1: Evaluate and apply server fundamentals, including hardware, software, and storage systems. (PLSO 1, 2 - Networking & Security) CSLO 2: CSLO 3: CSLO 4: Install, configure, and upgrade network servers. (PLSO 1, 3 - Networking & Security) Identify and employ industry best practices for deploying, securing, troubleshooting, and remotely managing servers. (PLSO 1, 2, 3 - Networking & Security) Identify and employ industry best practices for disaster recovery. (PLSO 1, 2, 3 - Networking & Security) Assessments: CSLO 1: CSLO 2: Evaluate and apply server fundamentals, including hardware, software, and storage systems. Chapter quiz to differentiate form factors in server and their relative advantages and disadvantages. Written report to evaluate hardware and operating system software choices to run on large capacity servers. Assignment for the configuration map of the storage area. Install, configure, and upgrade network servers. Assignments to do needs and impact analysis as well as the preparations for an installation. In labs and chapter quizzes, network operating systems will be installed, configured, and upgraded in a virtual environment. Written paper to describe the impact mitigation and back out steps required if the installation fails. Form Revised Page 3 of 6

4 CSLO 3: Identify and employ industry best practices for deploying, securing, troubleshooting, and remotely managing servers. In virtual labs, network operating systems will be deployed, secured, and troubleshot in a virtual environment. A test in which students identify best practices and industry tools for deployment and remote management of server technology. A paper containing a diagram of security domains and layers. CSLO 4: Identify and employ industry best practices for disaster recovery. A chapter test in which threat vectors and recovery approaches are matched. A written paper in which the recovery of a single server is outlined. A report after the fact of what was done for the recovery of a server cluster in a data center. Method of Evaluation/Grading: CSLO 1: Evaluate and apply server fundamentals, including hardware, software, and storage systems. A-level: Completely differentiates and elaborates as well as compares and contrasts between the form factors of servers such as tower, rack-mounted, and blade. Describes their relative advantages and disadvantages as compared to each other s form factor, especially with power and space requirements. Evaluates operating system software choices to run on the server such as Windows, UNIX, and Linux given operating conditions, hardware, and stability requirements. Identifies the configurations and types of onboard memory and storage as well as storage area networks used in conjunction with large capacity servers. C-level: Broadly differentiates and elaborates between a majority of form factors of server such as tower, rack-mounted, and blade. Describes some of their relative advantages and disadvantages as compared to each other s form factor, especially with power and space requirements. Enumerates operating system choices to run on the server such as Windows, UNIX, and Linux, given operating conditions, hardware and stability requirements. Offers possible configurations and types of onboard memory and storage as well as storage area networks used in conjunction with some large capacity servers. CSLO 2: Install, configure, and upgrade network servers. A-level: Performs complete needs and impact analysis of server hardware and software prior to upgrade or clean installation. Develops configuration diagrams of server hardware and requisite software and firmware. Provides pre-installation plan, including verification of hardware and software compatibilities, needed third-party files, backups, testing and piloting of the installation process, and mitigation of risks including a fall back plan if server does not perform as expected. Lists all required and customized steps to follow during actual installation. Performs an installation of an operating system in a virtual environment. C-level: Performs high-level needs and impact analysis of server hardware and software prior to upgrade or clean installation. Develops cursory configuration diagrams of some of the server hardware and requisite software and firmware. Provides suggestions for pre-installation plan, which may include some verification of hardware and software compatibilities, needed third-party files, backups, testing and piloting of the installation process, and mitigation of risks including a fall back plan if server does not perform as expected. Lists most major required steps to follow during actual installation. Form Revised Page 4 of 6

5 CSLO 3: Identify and employ industry best practices for deploying, securing, troubleshooting, and remotely managing servers. A-level: Explains deployment best practices and processes in terms of hypervisors, replication, standalone systems and industry tools and facilities to accomplish same. Compares and contrasts security domains, approaches, and layering in terms of applicability as well as how they complement each other. Describes day-to-day datacenter operations security for backups (onsite and offsite), patches, new releases, and testing. Demonstrates the usage of troubleshooting heuristics and methods in context of the tools and techniques currently available to the industry. Discusses the remote management of servers and the scenarios, equipment, and facilities likely to be encountered on the job. C-level: Lists and may have partial explanations of deployment best practices and processes in terms of hypervisors, replication, stand-alone systems and industry tools and facilities to accomplish same. Describes security domains, approaches, and layering in terms of applicability as well as how they complement each other. Recognizes some day-to-day datacenter operations security for backups (onsite and offsite), patches, new releases, and testing. Correctly selects some of the troubleshooting heuristics and methods in context of the tools and techniques currently available to the industry. Is conversant in basic aspects of the remote management of servers and the scenarios, equipment, and facilities likely to be encountered on the job. CSLO 4: Identify and employ industry best practices for disaster recovery. A-level: Clearly identifies and elaborates all major recovery approaches from threat vectors in terms of software, hardware, power, personnel, as well as site-centric disasters from over-whelming external forces or conditions. Discusses in general terms the impact analysis versus what the business is willing to pay against its possible loss. Elaborates the process for recovery of a disk or a single server. Given a scenario for a large recovery, postulates cold-site, hot-site, or a remote-site recovery, their feasibility, relative costs in terms of magnitude, and general time-to-recovery. C-level: Identifies in broad terms a majority of the major recovery approaches from threat vectors in terms of software, hardware, power, personnel, as well as site-centric disasters from overwhelming external forces or conditions. Discusses in general terms what is an impact analysis. Outlines the most important parts of the process from the recovery of a disk or single server. Given a scenario for a large recovery, postulates cold-site, hot-site, or a remote-site recovery while stating that factors of feasibility, cost, and general time-to-recovery have a bearing on the situation, but without going into much detail as to what those would be. Course Content: The lecture and the lab content is the same. 1. Introduction to servers a. Examine the network architecture b. Identify common server types and functions 2. Exploring the server hardware a. Identify server system board components b. Explore system processing core c. Explore server memory d. Examine server cooling and power systems 3. Introduction to server software a. Describe server software b. Network operating system (NOS) management features c. Network operating system (NOS) security features d. Network essentials for servers 4. Exploring the server storage system a. Examine storage devices used for servers b. Exploring disk interfaces, such as Integrated Drive Electronics (IDE) and Small Computer System Interface (SCSI) c. Describe Random Arrays of Independent Disks (RAID) Form Revised Page 5 of 6

6 d. Explore Network-Attached Storage (NAS) implementations e. Explore Storage Area Network (SAN) implementations 5. Installing the server hardware a. Identify the best practices in server hardware installation b. Install hardware components on a server c. Verify server installation d. Install a server in a network environment 6. Configuring servers a. Network operating system (NOS) installation and verification b. Install system monitoring agents and service tools c. Server configuration documentation 7. Examining the issues in upgrading server components a. Examine an upgrade checklist b. Examine the issues in upgrading server hardware c. Examine the issues in upgrading server software 8. Examining servers in an IT environment a. Industry best practices for server installation and maintenance b. Server security and access methods 9. Troubleshooting servers a. Examine the troubleshooting theory and methodologies b. Troubleshoot server hardware problems c. Troubleshoot server software problems d. Troubleshoot server network problems e. Troubleshoot server storage device problems 10. Exploring disaster recovery concepts and methodologies a. Examine disaster recovery plans b. Implement disaster recovery methodologies c. Implement replication methods Lab By Arrangement Activities: n/a Instructional Methods: Lecture Lab Activity Problem-based Learning/Case Studies Collaborative Learning/Peer Review Demonstration/Modeling Role-Playing Discussion Computer Assisted Instruction Other (explain) Textbooks: Guide to Operating Systems, 5th / Edition 5 Greg Tomsho Cengage Learning, 8/20/16 ISBN-13: CompTIA Server+ Study Guide: Exam SK0 004 / Edition 1 Troy McMillan Wiley, 6/20/2016, ISBN-13: Form Revised Page 6 of 6

Course Outline of Record Los Medanos College 2700 East Leland Road Pittsburg CA 94565

Course Outline of Record Los Medanos College 2700 East Leland Road Pittsburg CA 94565 New Course OR Existing Course Instructor(s)/Author(s): Jim Lipscomb, Clayton Smith Subject Area/Course No.: COMSC-091 Units: 4 Course Name/Title: Information & Communication Technology Essentials Discipline(s):