Smart Solutions for a Smart Digital World. Jean Turgeon VP & Chief Technologist, Software Defined Architecture, Avaya Worldwide Sales

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2 Smart Solutions for a Smart Digital World Jean Turgeon VP & Chief Technologist, Software Defined Architecture, Avaya Worldwide Sales

3 Human and IoT mesh communications Uninterrupted customer/consumer experience Virtual Intelligence leverage Adaptive and layered security architecture Cloud model mashups End-to-end automation Meshed & open service architecture

4 RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION Transformative Customer and Team Engagement Customer Experience Index Net Promoter Score CS IVR

5 RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION Transformative Customer and Team Engagement Customer Experience Index Net Promoter Score SME CS IVR Siloed

6 RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION Transformative Customer and Team Engagement Customer Experience Index Net Promoter Score SME CS IVR CALL CENTER Siloed

7 RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION Transformative Customer and Team Engagement OMNI-CHANNEL Customer Experience Index Net Promoter Score SME Analytics CS IVR CALL CENTER Siloed MULTI-CHANNELS Context Audio Video Web Chat Co-Browsing

8 RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION Transformative Customer and Team Engagement OMNI-CHANNEL CONTACT CENTER Customer Experience Index Net Promoter Score SME CS IVR CALL CENTER Siloed MULTI-CHANNELS Analytics Context Audio Video Web Chat Co-Browsing 56

9 RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION Transformative Customer and Team Engagement OMNI-CHANNEL CONTACT CENTER Customer Experience Index Net Promoter Score SME IVR Siloed MULTI-CHANNELS Analytics RELATIONSHIP JOURNEY CS CALL CENTER Context Audio Video Web Chat Co-Browsing 56

10 NOW MOVING TO SD - EVERYTHING Software Defined X (Automation) SD-DC (Data Centers) SD-N (Networking) SD-WAN (Wide Area Networks) SD-Storage (Storage) SD-E (Engagement) SD-A (Architecture) NFV : Network Functions Virtualization Firewalls, Load Balancers, IDS/IPS, SBC, MCU, NAC+, etc Move to Software = Elasticity 10

11 AVAYA: THE PLATFORM FOR OPEN, MOBILE ENGAGEMENT Customer Engagement Applications Team Engagement Applications Partner-enabled Services Professional Services Avaya Private Cloud Services and Support SDN Fx TM + Breeze TM Secured Automated Contextual Analytics Open/Extensible Messaging + Communication Platforms Secured and Automated Fabric Networking Partner-enabled Services 11

12 SDN FX : AN AUTOMATED ARCHITECTURE Delivering SDN Benefits Today AUTOMATED CORE Simple, single protocol Automated Core Automated Edge

13 SDN FX : AN AUTOMATED ARCHITECTURE Delivering SDN Benefits Today AUTOMATED CORE Simple, single protocol OPEN ECOSYSTEM Open Legacy to multi-system interoperability Open Ecosystem Automated Core Open Ecosystem Automated Edge

14 SDN FX : AN AUTOMATED ARCHITECTURE Delivering SDN Benefits Today AUTOMATED CORE Simple, single protocol OPEN ECOSYSTEM Open Legacy to multi-system interoperability Open Ecosystem Automated Core AUTOMATED EDGE (IoT) Fast enablement of services at the Edge Open Ecosystem Automated Edge

15 SDN FX : AN AUTOMATED ARCHITECTURE Delivering SDN Benefits Today AUTOMATED CORE Simple, single protocol OPEN ECOSYSTEM Open Legacy to multi-system interoperability Open Ecosystem AVAYA Automated Core SDN Fx TM AUTOMATED EDGE (IoT) Fast enablement of services at the Edge Open Ecosystem Automated Edge

16 NETWORK ELASTICITY Secure Services-based Architecture One-hop Enterprise Fly to your destination ANY Topology VM DToR Leaf/Spine VLAN Automated Edge VLAN VLAN VM VLAN

17 NETWORK ELASTICITY Secure Services-based Architecture One-hop Enterprise Fly to your destination ANY Topology VM DToR Leaf/Spine VLAN Automated Edge VLAN VLAN VM VLAN

18 NETWORK ELASTICITY Secure Services-based Architecture One-hop Enterprise Fly to your destination ANY Topology VM DToR Leaf/Spine VLAN INVISIBLE CORE Automated Edge VLAN VLAN VM VLAN

19 NETWORK ELASTICITY Secure Services-based Architecture One-hop Enterprise Fly to your destination ANY Topology VM DToR Leaf/Spine VLAN Automated Edge VLAN VLAN VM VLAN

20 NETWORK ELASTICITY Secure Services-based Architecture One-hop Enterprise Fly to your destination ANY Topology VM DToR Leaf/Spine VLAN Automated Edge VLAN VLAN VM VLAN

21 NETWORK ELASTICITY Secure Services-based Architecture One-hop Enterprise Fly to your destination ANY Topology VM DToR Leaf/Spine VLAN Automated Edge VLAN VLAN VM VLAN

22 REAL CUSTOMER BENEFITS With Avaya Fabric Connect 11x FASTER Implementation time 7x FASTER Configuration time 7x FASTER Troubleshooting time 2,553x FASTER Failover time 100% IMPROVEMENT Outages due to human error Reported Customer Results

23 FABRIC DEPLOYMENTS WORLDWIDE MOMENTUM 309 Deployments Scandinavia s largest hospital One of the world s oldest car manufacturers Deployment s 65 First cloud-enabled stadium NORTH AMERICA Busiest commuter railroad in North America North America s Largest hockey stadium 4 th Largest arena in France EUROPE ASIA Japan s oldest university AFRICA Oldest educational institution in Asia World s tallest building SOUTH AMERICA Deployment s Deployments 2 Australia s first bank AUSTRALIA & OCEANIA Australia s largest tertiary institution Deployments 2015 Avaya Inc. All rights reserved. 24

24 BREAKOUT BY INDUSTRY Education Non-profit Organizations Telecom / Provider Transportation / Utilities / Media Government 560 DEPLOYMENTS Manufacturing / Construction Finance / Insurance / Consulting Hospitality / Retail Healthcare / Pharmaceutical

25 5 SIMPLE STEPS TO SDN Enable open orchestration Enable orchestration Application and process automation Automate speed to TTS, TTR, TTM Simplify architecture

26 THE WORLD IS TRANSFORMING.

27 EVERYTHING is becoming SMARTER.

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29 SMART SOLUTIONS FOR A SMART DIGITAL WORLD.

30 SMART SOLUTIONS FOR YOUR BUSINESS.

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32 SIP IoT SDN Fx TM Automated Network

33 SIP IoT Comms Platform SDN Fx TM SDN Fx TM Automated Network 3 rd Party Business Apps SalesForce, Oracle

34 SMART SOLUTIONS FOR GOVERNMENT SMART PUBLIC SAFETY SMART TRANSPORTATION SMART SERVICES SMART INFRASTRUCTURE

35 SMART SOLUTIONS SMART PUBLIC SAFETY Beyond enhancing communications, enable: Next Gen Emergency Services (911, 000, 112, 999) Integrate video surveillance & wearables (Google Glass) iloc8 Use camera on smart phones for video input Integrate with HD conferencing Example: Guardian Angel Solution

36 SMART SOLUTIONS SMART TRANSPORTATION Proactive Notifications! EMERGENCY ALERT Car Crash ahead

37 SMART SOLUTIONS SMART WORKSPACE Mobility Control

38 JT s Room Welcome JT 2015 Avaya, Inc. All rights reserved.

39 JT s Room

40 JT s Room

41 SMART SOLUTIONS FOR ENTERPRISE SMART EDUCATION SMART HEALTHCARE SMART HOSPITALITY SMART FINANCIAL SERVICES

42 SMART SOLUTIONS SMART EDUCATION Example: Professor and Student location detection Identity proximity controlling traffic flows IP Office Secure SIP endpoints integration Enable school lockdown from mobile device Control any SIP endpoint from mobile device Door Access Control Door Controllers Emergency Soft Button Emergency Button Notification Broadcast Messaging PC and Mobile Instant Messages Emergency Activation and Announcements Paging and Alerting

43 SMART SOLUTIONS SMART EDUCATION ENABLING THE RIGHT APPLICATIONS Wi-Fi Access Points ibeacons 43

44 SMART SOLUTIONS SMART HEALTHCARE Communications technologies make the right connections, improving: Integrated telemedicine solution Cost of services Facility capacity constraints Security and privacy Secure IoT for medical devices, enabling mobility Integrated surveillance for motion detection, automated specialists teaming

45 SMART SOLUTIONS SMART HOSPITALITY Highly personalized content and experiences Seamless experience to meet their connectivity needs Secure personal Wi-Fi Reduce hacking exposure Personal Secure Zones Location detection Integration with Property Management System (PMS)

46 SMART SOLUTIONS SMART KIOSK - CUSTOMIZED Mobile WWW Branch RELATIONSHIP JOURNEY IoT Kiosk

47 SMART SOLUTIONS SMART KIOSK - CUSTOMIZED Mobile Business Process Integration and Automation WWW IoT DIGITAL TO BRANCH RELATIONSHIP JOURNEY TO DIGITAL Branch Kiosk Integrating Video Contact Center & Business Support Systems/Applications Digital SMART branch ENGAGE delivers seamlessly Enables new integrated, ways personalized of communicating business transactions with customers

48 ENHANCING CITIZEN S & CUSTOMER S EXPERIENCE 2015 Avaya Inc. All rights reserved. 48

49 Education GLOBAL SDN Fx TM CUSTOMERS Financial Government Healthcare Hospitality

50 MARCH APRIL MAY JUNE AUG. SEPT. OCT. NOV. DEC. SERVICES Avaya Receives NorthFace Scoreboard Award for Delivering World Class Customer Service PARTNERS Avaya Brings Home Another 5-Star Rating in CRN s 2015 Partner Program Guide NETWORKING Open Networking Adapter (ONA) from Avaya Named a Hottest Product at Interop 2015 ASIA Asian Banker Technology Implementation Awards NETWORKING Network World Middle East (CPI) Networking Vendor of the Year MALAYSIA Frost & Sullivan Malaysia Contact Center Applications Vendor of the Year THAILAND Frost & Sullivan Thailand Contact Center Applications Vendor of the Year MIDMARKET Gartner 2015 Magic Quadrant for Unified Communications for Midsize Enterprises, North America SERVICES Avaya Receives Best Use of an Emerging Channel Accolades from ICMI Global Contact Center Awards NETWORKING Network Vendor of the Year at the Network World Middle East Awards CONTACT CENTER Gartner 2015 Magic Quadrant for Contact Center Infrastructure, worldwide REPUTATION Avaya Named Among Top 25 Most Reputable Companies AVAYA STADIUM Avaya Stadium Wins Product Innovation Award NETWORKING Network Middle East (ITP) Networking Vendor of the Year INDUSTRY RECOGNITION UC Gartner 2015 Magic Quadrant for Unified Communications CLOUD Avaya Receives 2015 Cloud Computing Excellence Award from TMC INDIA Frost & Sullivan India Unified Communications and Contact Center Application Vendor of the Year PHILIPPINES Frost & Sullivan Philippines Contact Center Applications Vendor of the Year INDONESIA Frost & Sullivan Indonesia Unified Communications and Contact Center Applications Vendor of the Year INNOVATION Avaya Garners Fifth Thomas Edison Patent Award for Innovation from R&D Council of New Jersey DIVERSITY Avaya Ranks in Top 50 Employers In Workforce Diversity List MALAYSIA Malaysia 14 th Readers Choice Awards Best Unified Communications Solution SINGAPORE Computerworld Singapore 20 th Readers Choice Award Best Unified Communications Solution NETWORKING Recognized in Gartner 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report INNOVATION Avaya Wins TechTarget s Network Innovation Award SERVICES Avaya Wins STAR Award for Services Excellence at TSW 2015 Service Transformation Conference RISING STAR NetworkWorld Asia Readers Choice Rising Star Awards for Best SDN and Contact Center Solutions NETWORKING Global Enterprise Connect Award Top Vendor Networking INNOVATION Avaya Named a Top Bay Area Innovator by Thomson Reuters MARKETING ITSMA Gold Award for Marketing Excellence in the category of Measuring and Communicating Marketing Performance SOUTHEA ST ASIA Frost & Sullivan Southeast Asia Contact Center Applications Vendor of the Year CONTACT CENTER Frost & Sullivan Asia Pacific Inbound Contact Routing Systems Market Share Leadership Award TECHNOLOGY Avaya Awarded 2015 Technology Partner of the Year by Axis Communications SERVICES RTA Dubai Award for Best Services and Resources Vendor AUSTRALIA Frost & Sullivan Australia Contact Center Infrastructure Vendor of the Year LATIN AMERICA 2015 Frost & Sullivan Latin America Growth Excellence Leadership Award in Mid-Market Enterprise Communications Platforms Industry PARTNERS Best Partner Event at the Channel Middle East Champions Awards for Avaya Partner Forum

51 AVAYA IS TRANSFORMING.

52 WE ENABLE SMART ENTERPRISE.

53 INTRODUCING NEW ACE-FX CERTIFICATION!

54 A SMART FOUNDATION FOR THE SMART DIGITAL WORLD Technology The AVAYA world is transforming evolving delivering We enable digital transformation. At business speed.

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