Complaint Management System USER GUIDE. Complaint management System, Islamabad Club

Transcription

1 USER GUIDE Complaint management System, Islamabad Club

2 1. Contents 1. Connecting to the (CMS) Address Authentication... 1 Account Activation... 1 Create Password Forgot Password Change Password Logout Using the Register Complaint My Complaints... 6 View Complaint Details... 7 Search Complaint Add Suggestion My Suggestions... 9 View Suggestions Details... 9 Search Suggestion Additional Features Hide Left Side Bar Full Screen View... 10

3 1. Connecting to the (CMS) 1.1. Address Member must connect to the application using the following address: Figure Authentication Account Activation In case of a new user, kindly activate the account. To activate the account, click at Don t have account on the login screen. Enter the Member ID and clink on Get Code button Figure 1-2 Get code 1

4 A six digit verification code will be sent to the mobile number registered with the club. Enter the code in Verification Code field and click on Next Step button Create Password Figure 1-3 Enter verification code After user verification, the system will go to the Create Password screen. Create a new password for the account and click on Submit button Figure 1-4 Create password 2

5 Now enter Member ID and Password to login to the CMS 1.3. Forgot Password Figure 1-5 Login to CMS In case the member forgets the password, click on Forgot Password. The system will ask to enter the Address registered with the club and Submit. Details to create new password will be sent on the address provided Figure 1-6 Forgot Password 3

6 1.4. Change Password To change the password of the member s account, click on the member name on the left side bar of the CMS. A dropdown will appear, click on the change password link. Provide the Old Password along with New Password and Confirm Password Logout Figure 1-7 Change password To logout of the CMS, click on the member name on the left side bar of the CMS. A dropdown will appear, click on the Logout link Figure 1-8 Logout 4

7 2. Using the Once member is successfully logged in the CMS, he/she can register complaints, add suggestion and manage / track his/her complaints and suggestions. Member can access these services from the left menu bar in the CMS Figure 2-1 Left menu bar 2.1. Register Complaint To register a new complaint kindly provide the following information: Select Department Select Category Select Subcategory Select Issue Add Complaint Description Upload any evidence to support the complaint (Picture / Audio / Video). o To upload the evidence, click on browse and select the files to upload o The maximum size allowed to upload the evidence is 5MB. o The allowed file types to upload the evidence are: PDF/ JPG/ JPEG/ PNG/ GIF/ MP3/ MP4/ AVI/ MKV/ 3GP 5

8 Figure 2-2 Register complaint Once the complaint is registered, member will receive a confirmation message along with Complaint No My Complaints Figure 2-3 Complaint registered successfully Member can view all the complaints registered by him/her in the My Complaints section, accessible from left menu bar 6

9 Figure 2-4 My complaints View Complaint Details To view details of a specific complaint, click on the view details button under Actions Figure 2-5 Complaint details Search Complaint In My Complaints member can also search complaint by providing complaint no. or category or sub category 7

10 2.3. Add Suggestion To add a new suggestion kindly provide the following information: Select Department Select Category Select Subcategory Select Issue Add Complaint Description Upload any evidence to support the suggestion (Picture / Audio / Video). o To upload the evidence, click on browse and select the files to upload o The maximum size allowed to upload the evidence is 5MB. o The allowed file types to upload the evidence are: PDF/ JPG/ JPEG/ PNG/ GIF/ MP3/ MP4/ AVI/ MKV/ 3GP Figure 2-6 Add suggestion Once the suggestion is added, member will receive a confirmation message along with Suggestion No. Figure 2-7 Suggestion added successfully 8

11 2.4. My Suggestions Member can view all the suggestions added by him/her in the My Suggestions section, accessible from left menu bar View Suggestions Details Figure 2-8 My suggestions To view details of a specific suggestion, click on the view details button under Actions Figure 2-9 Complaint details Search Suggestion In My Suggestions member can also search suggestion by providing suggestion no. or category or sub category 9

12 3. Additional Features 3.1. Hide Left Side Bar To hide the left side bar, click on the Toggle Menu icon at the top of the CMS Figure 3-1 Hide side bar 3.2. Full Screen View To view the CMS in full screen, click on the Full Screen icon at the top of the CMS Figure 3-2 Full screen view 10