Rx30. ChatRx. Transaction Data Systems, INC Rx30 Pharmacy System

Transcription

1 Rx30 Transaction Data Systems, INC Rx30 Pharmacy System

2 Contents Rx30 Pharmacy System... 2 Video... 2 Utilities/Interface Dashboard... 3 Start/Stop Read the Log... 3 Start/Stop Interface... 3 F4 Stop/Start... 4 F5 Log... 5 Setup Rx30 Employee... 5 Setup Patient... 7 Setup Doctor... 8 Fill Screen... 9 Messaging Icon RPH Review Workflow Cell Phone Text Message Smart Phone Screen Shots Text Message with URL Link Akario Backline Recent User Settings Profile Privacy Configurations Backline Website Screens Recent conversation threads Backline settings Profile Read message Type a message Recent messages from patient/doctor Read back patient/doctor message Logout of Backline Confirm Logout

3 Session Expired Rx30 Pharmacy System Akario Backline Purpose: The Rx30 Pharmacy System interfaces with a Messaging System called Akario Backline. Pharmacist and Techs communicate to a patient or doctor via secure text message. The patient or doctor receives the text along with a secure URL. When clicked it opens to a chat thread which a response can then be entered from the smart phone. Highlights include taking a picture, video, sound recording, or uploading a document to the conversation. Video 2

4 Utilities/Interface Dashboard Purpose: The interface must be up and running for Rx30 to communicate with Akario Backline. Start/Stop Read the Log Start/Stop Interface 1. From a Fill Screen F1 Menu 2. Navigate to System 3. Click 9. Utilities 4. Click 12. Interface Dashboard 3

5 Rx30 Interface Dashboard F4 Stop/Start Purpose: Start or stop the interface. F4 Start or F4 Stop 4

6 F5 Log Purpose: Read the log for useful information and troubleshooting. Setup Rx30 Employee Purpose: In the Rx30 Pharmacy System the employee must be setup to use the Messaging Service Chat Rx. 1. A RPH Must Be SETUP in the System to use before any employees can use the service. 2. From a Fill Screen press F1 Menu 3. Navigate over to System 4. Select 2. Employees 5. F3 Select the employee from the list 6. Enter in a valid Address 7. Press F4 Save 8. Press F7 Detail 9. Press 05. Interface 10. Under Messaging Options Check Box Enabled 11. Press F4 Save 5

7 Setup Employee 6

8 Setup Patient Purpose: In the Rx30 Pharmacy System the patient must have a Cell or Phone number saved to the Patient Record before the patient can be messaged. 1. From a Fill Screen press F1 Menu 2. Navigate over to Data 3. Select 01. Patient 4. Type in the patient's name and select from the list 5. Add the Cell Phone number 6. Press F4 Save NOTE: If the cell phone number is typed into the Phone Number Field the system can use that number. Setup Patient 7

9 Setup Doctor Purpose: In the Rx30 Pharmacy System the doctor must have an Alt number saved to the Doctor Record before the doctor can be messaged. 1. From a Fill Screen press F1 Menu 2. Navigate over to Data 3. Select 03. Doctor 4. Type in the doctor's name and select from the list 5. Add the Alt Phone number field 6. Press F4 Save Setup Doctor 8

10 Fill Screen Purpose: From a Fill screen the RPH or TECH can click on the person icon to enable a chat with the patient. 1. From a Fill Screen 2. Select a Patient 3. To the right of the Patient name Click the GREEN Icon 4. The web browser opens up and signs into the Akario Backline website automatically 5. The RPH or TECH enters the message to the patient. Fill Screen 9

11 Messaging Icon Purpose: The Messaging Icon is a visual aid when a NEW message is posted to a chat thread. The icon flashes between GREEN and RED message. 1. Click the Messaging Icon 2. The web browser opens up and signs into the Akario Backline website automatically 3. Click on the Recent Tab to view the message(s) Messaging Icon Located on the navigation bar RPH Review Workflow 10

12 Purpose: The RPH Rx Review Screen has the GREEN person icon next to the Patient and Doctor name for convenience if either one would need to be contacted. 1. From a Fill Screen 2. Press F1 Menu 3. Select 10. WorkFlow 4. Select 06. RPh Rx Review 5. Select the Rx or Patient Green Person Icon Purpose: Click the ICON from the Rx30 Pharmacy System to start a chat with the patient or doctor. RPH Review 11

13 Cell Phone Text Message Purpose: A secure encrypted URL Link is Texted to the Patient or Doctor to click when a message from the RPh or Tech is sent. 1. On the Mobile Device open Text Messages 2. Open the new message 3. Click on the URL Link from Akario Backline 4. Verify by typing First and Last Name of Patient 5. Confirm and View Message 6. Hide Members 7. Type a Message 8. Press Return CAUTION: Click on the URL Link! Do not respond to the text traditional. NOTE: The entire conversation thread is saved. FEATURES: Press the Paperclip icon to attach a picture, video, sound record, or document. Smart Phone Screen Shots Text Message with URL Link 1. Text message on smart phone 12

14 2. Website splash screen 3. Confirm name screen 13

15 4. Type in name and confirm 5. Loading... 14

16 6. End user typing message 15

17 7. Message sending 8. Confirm and View Message 16

18 9. Read messages Akario Backline Purpose: The Akario Backline website allows the pharmacist to view multiple groups, update settings, or lock the chat. Message Screen 17

19 Recent Purpose: Choose one contact, group or patient on the left to begin a conversation. 1. Under Group click on the phone number with a notification 2. Read Message 3. Respond back to message NOTE: When the conversation is over the option to Leave Chat removes the number or name from underneath Groups. User Settings Purpose: Update information about the user. Profile Purpose: Profile settings for the user can be updated. A picture or logo can be added to the profile. 18

20 Organization Department Specialty Number Title Postal Code Sound Notification Privacy Searchability My Organization All Backline Members Information Visibility No One Only My Organization Everyone Phone No One Only My Organization Everyone Configurations Notifications Settings Push Notifications (ios Only) Push notifications to ios devices Backline Website Screens Backline Website Recent conversation threads 19

21 Backline settings 20

22 Profile 21

23 Read message Type a message 22

24 Recent messages from patient/doctor Read back patient/doctor message 23

25 Logout of Backline Confirm Logout 24

26 Session Expired 25