CHIEF MINISTER S PUBLIC GRIEVANCE REDRESSAL CELL CALL CENTRE

Transcription

1 CHIEF MINISTER S PUBLIC GRIEVANCE REDRESSAL CELL CALL CENTRE 1. Get the CMCC Portal by typing the Url, [ in the addressbar of the Web browser IT Cell, Department of Agriculture Page 1

2 2. Log in to the CMCC Portal. Provide your (PAO s) User Id and Password for login to the Portal and Click on the Arrow Button as shown below: IT Cell, Department of Agriculture Page 2

3 The details of Complaints, if any will be listed in the Inbox of the user as shown below: There are 4 complaints in the Inbox and each complaint will have a reference (Docket) Number. The Date of forwarding of the Complaints to the user will be displayed under the column, Fwd.date. If no reply is given by the user within the stipulated time, the status will be shown as EXPIRED as given below: IT Cell, Department of Agriculture Page 3

4 The Inbox will be empty, if there are no complaints forwarded by the CMCC Cell. IT Cell, Department of Agriculture Page 4

5 3. View and Download the Complaints The Complaints can be viewed by clicking on the Docket number of each Complaint IT Cell, Department of Agriculture Page 5

6 3.1. On clicking on the Docket Number, the following window will be appearing on the Screen: The window will have two parts viz., (1) Petitioner Details and (2) Complaint details IT Cell, Department of Agriculture Page 6

7 The petitioner details include the name, age and gender of the petitioner, his address and identity details including his/her phone number. IT Cell, Department of Agriculture Page 7

8 3.2. To download the complaint, click on the Uploaded file (pdf) as shown below: IT Cell, Department of Agriculture Page 8

9 On clicking this uploaded file, the complaint will be down loaded and listed as shown below and the complaint can be opened by clicking on this list. IT Cell, Department of Agriculture Page 9

10 4. The complaint will be opened up as pdf file and can be printed for filing and further action. IT Cell, Department of Agriculture Page 10

11 5. The reply (Interim/final) can be uploaded to the CMCC Portal, if the details are available with the office of the PAO. Otherwise, get the details from the office concerned and upload the final reply within 14 days after the forwarding of complaints by the CMCC Cell. 6. In case the final reply cannot be given/ the complaint cannot be solved within the stipulated time, an interim reply have to be collected from the office concerned and the same shall be uploaded in to the CMCC Portal within 14 days. The details of forwarding of the complaint can also be uploaded to the portal as interim reply. 7. Care should be taken to see that the interim/final reply is uploaded or the complaint is resolved within the stipulated time. Moreover the petitioner can check his/her grievance status and post his/her feedback in to the portal. The complaint status or feedback will also be monitored by the CMCC Cell. IT Cell, Department of Agriculture Page 11

12 7(a) Samples of the feed-back given in the portal by the petitioner: IT Cell, Department of Agriculture Page 12

13 IT Cell, Department of Agriculture Page 13

14 8. How to give reply/interim reply to the petitioner through the portal: 8 (a) Click on the link, Post Reply IT Cell, Department of Agriculture Page 14

15 8(b) Get the complaint details by using the Search Criteria IT Cell, Department of Agriculture Page 15

16 8(c) Provide any of the Search Criteria (e.g. Docket Number) and click on the link, Search details IT Cell, Department of Agriculture Page 16

17 8(d) Details of the petitioner will be displayed as shown below: 8 (e) Click on the Docket Number IT Cell, Department of Agriculture Page 17

18 8(f) Enter the relevant details under the section, Post Notes Type the Reference Number. Upload scanned copy of the reference. Type the subject. Write remarks in the relevant column (Interim Reply/ Final Reply). Click the Submit button. IT Cell, Department of Agriculture Page 18

19 9. Log out from the Portal, by clicking the link, Logout IT Cell, Department of Agriculture Page 19