ADDENDUM # 2 To: File QQ for: Computer Literacy Training Services

Transcription

1 818 S. FLORES ST. SAN ANTONIO, TEXAS Procurement Department ADDENDUM # 2 To: File QQ for: Computer Literacy Training Services The following questions are asked: Question 1: Do you have to be registered with SAHA to bid on this contract? Answer 1: No. SAHA does not pre-qualify bidders. Question 2: What version of Windows is on the computers in the locations that the trainings will be held? Answer 2: Windows 10 Question 3: What are the demographics of the participants? Specifically ages of the participants. Answer 3: Ages may range from youth to adult elderly. Question 4: How will the classes be advertised to get participants? Answer 4: Flyers will be sent out to all residents and working closely with SAHA property personnel (ie. Case Managers). It will also be posted on SAHA s website.. Question 5: Can my company advertise we are working with SAHA if I get the contract? Answer 5: Any advertising of contracts affiliated with the San Antonio Housing Authority must be submitted for approval to the Communications and Public Affairs Department. Question 6: Will SAHA use my company name in the promoting of the class if I win the contract? Answer 6: No, this is a SAHA offered class and will be advertised as such. Question 7: If the goal is to reach/train 200 residents by December 2018 and it is reached earlier than December, with the contractor be penalized? If the goal of 200 residents is not met, is there a penalty to the contractor? Answer 7: No, the contractor will not be penalized for early completion. We expect the contractor to do their very best to complete our goal. Question 8: How will the attendees be reported for attendance of meeting the 200 resident goal? Answer 8: There will be a shared Google form to track registration and attendance. Equal Housing Opportunity Equal Opportunity Employer

2 818 S. FLORES ST. SAN ANTONIO, TEXAS Question 9: What are the expected outcomes for the residents that participate in the training classes? Job skills? Entertainment? Enrichment? How will the outcomes be measured? Answer 9: To develop basic computer skills. See Appendix A. NOTE: Additional Information: Attached is Appendix A which includes further information for consideration. By: Shayne Everett-Endres Date: March 6, 2018 Shayne Everett-Endres, Purchasing Agent Equal Housing Opportunity Equal Opportunity Employer

3 Appendix A Computer Literacy Learning Outcomes (Training should include but not be limited to item here include) 1. Basic Technology Knowledge a. Hardware i. Distinguish between desktop and laptop computers. ii. Turn computer and monitor on and off iii. Identify specific computer hardware: a system unit, monitor, printer, keyboard, mouse or touchpad, USB port b. Mousing i. Identify types of mice: mouse and touchpad ii. Identify mouse pointer shapes and match them to the correct context of use: typing arrow (text), arrow (basic clicking), hand pointer (clickable links) iii. Demonstrate appropriate use and ability to right click and left click iv. Double click and right click v. Drag and drop vi. Use mouse to select checkboxes, use drop down menus and scroll c. Typing i. Demonstrate knowledge of function and placement of keys on keyboard: Enter, Shift, Ctrl, Backspace, Delete, Arrow Keys, Tab, Caps Lock, Number Lock 2. World Wide Web a. Basics i. Identify commonly used browsers (Internet Explorer, Firefox, Chrome) and demonstrate knowledge of function. ii. Identify the address bar and enter a URL address. iii. Identify a website. iv. Identify a homepage. v. Identify the following browser toolbar buttons and demonstrate the ability to use them: home, refresh, stop, back, forward

4 vi. Identify a hyperlink and demonstrate the ability to use a hyperlink to access other webpages. vii. Create a new tab, open a webpage in a tab, and move between tabs. viii. Fill out an online form. ix. Identify search engines and enter search terms into the search engine. x. Identify common domain types: com, org, gov, edu. b. Safety i. Demonstrate knowledge that there are ways to increase Internet safety for children. ii. Avoid providing personal or financial information unless on a secured website ( iii. Identify pop up windows and close them. iv. Identify popup windows have been blocked and enable individual popup windows as needed v. Correctly enter CAPTCHA security codes. c. Accessibility i. Use scroll bars to view different portions of web pages ii. Use zoom function to enlarge image (CTRL+ or CTRL ) iii. Enlarge the displayed text size d. Service Providers 3. Operating Systems i. Identify an Internet Service Provider and identify the main options for connecting to the internet: Dial- up, High Speed (cable or DSL), or wireless connection. a. Basics i. Identify the operating system used by a computer. ii. Shutdown, restart, and log off a computer. iii.open, close and switch between windows iv.minimize and maximize windows v.identify the toolbar and menus. vi.identify the taskbar.

5 vii.identify drives on a computer: CD/DVD, floppy, hard drive (C), USB port, network drives (A, B, D, F, H, etc.) viii. Access the help menu. b. Files i. Identify the desktop. ii. Demonstrate knowledge of file organizational systems and use it to locate files/documents (desktop, My Document, My Computer) iii. Use "Search" to locate a file or document iv. Delete documents or files. c. Programs i. Start, and exit programs (Microsoft Word, Excel, PowerPoint) ii. Identify basic office software programs (Microsoft Word, Excel, and PowerPoint), demonstrate knowledge of their functions, and identify their corresponding file extensions. iii. Open files using appropriate programs 4. a. Basics i. Define: ii. Register for new account iii. Create username and secure password iv. Log into v. Create an message vi. Address an , including to more than one recipient vii. Send an viii. Open an ix. Reply to only the sender of an or to all recipients (reply all) x. Forward an xi. Add an attachment to an xii. Open an attachment in an xiii. Move or delete an and retrieve an from the trash xiv. Identify and delete junk mail, including spam xv. Define: Computer virus xvi. Define and tell the difference between a URL and an address (see World Wide Web) b. Safety and Etiquette

6 i. Understand basics of etiquette: don't use all capital letters, fill in the subject line, use appropriate greetings & closings ii. Use caution when opening an from an unfamiliar or unexpected source and avoid opening suspicious attachments iii. Avoid giving out personal information (especially financial information) or address to unfamiliar people iv. Be selective and cautious about forwarding to large groups of people 5. Word Processor a. Create a new document b. Save and close a document c. Open existing document d. Identify ribbon and toolbars e. Demonstrate knowledge of the difference between "Save" and "Save As" functions. f. Use Save As to save to a particular folder or file location and name the document. g. Use undo and redo arrows h. Cut, copy and paste i. Use spell check and grammar check j. Format the size, color and type of font k. Align text: left, center and right justify l. Set single or double spacing m. Use bullets and automatic numbering n. Use print preview and print. o. Set margins p. Select portrait or landscape 6. Effectively Use Information a. Determine the extent of information needed b. Access the needed information effectively and efficiently c. Evaluate information and its sources critically d. Incorporate selected information into one s knowledge base e. Use information effectively to accomplish a specific purpose f. Understand the economic, legal, and social issues surrounding the use of information, and access and use information ethically and legally