PERSONNEL NOTIFICATIONS. Presented by Kelley Lyle and Sam Jennings

Transcription

1 PERSONNEL NOTIFICATIONS Presented by Kelley Lyle and Sam Jennings

2 Overview / Discussion Topics How Personnel Notifications Work with OMS Default Watchers and Queries Examples of Defaults Informing Personnel of Significant Events Deciding Groups and What Information Is Needed Setting up Personnel Notifications Creating Templates, Groups, Adding Contacts Contact Methods and Sequences

3 How Personnel Notifications Work with OMS Watchers Use SQL Queries on OMS Database Tables with Polling Intervals Polling Intervals Specified in Configuration Settings Example:» Run SQL Query Every 30 Seconds to Look for a New Event New Event Returned, Personnel Notification Is Triggered Query Again 30 Seconds Later» No Event Returned Sleep for 60 Seconds Before Querying Again

4 How Personnel Notifications Work with OMS (cont d) Examples of Default Watchers Large Outage Outage > XX Meters (Typically Set to 500) Key Account Outage Long Outage Outage > 1 hour Past ETOR Outage extending past original ETOR System Outage Information System Wide Outages

5 How Personnel Notifications Work with OMS (cont d) Example Of Large Outage Large Outage Event Occurs Watcher Query Returns a New Row in Outage Event Table Query Data Returned to Cache Group Name Called in BLS Which Is Tied to Notification Template Notification Created Query Data Inserted into Campaign for Each Group Member Notification Fired and Contact Made with Group Members

6 How Personnel Notifications Work with OMS (cont d) Large Outage Example Criteria >400

7 How Personnel Notifications Work with OMS (cont d) Group Name (Tag) Called in BLS Tied to Notification Template

8 How Personnel Notifications Work with OMS (cont d) Campaign Is Created Contacts Are Inserted with Data from the Query Campaign Notifications Begin

9 How Personnel Notifications Work with OMS (cont d) Example Personnel Notifications TEXT

10 Informing Personnel of Significant Events Decisions (What?): WHAT Event Will Trigger Notification? Large Outage? Past Etor? WHAT Information is Necessary for Notification? District? Substation? Feeder?

11 Informing Personnel of Significant Events (cont d) Decisions (When? Who? How?): WHEN do Events Trigger Personnel Notification? After Verified? After 10 Minutes Old? WHO Will Be Notified? Dispatchers? Management? Crews? HOW Will They Be Notified? ? Text? Phone Call?

12 Setting up Personnel Notifications Create Templates

13 Setting up Personnel Notifications (cont d) Create Groups

14 Setting up Personnel Notifications (cont d) Create Contacts Assign to Groups Contacts can be Members of Multiple Groups!

15 Setting up Personnel Notifications (cont d) Quickly See Members of a Group Click on Contacts By Group Select Group

16 Setting up Personnel Notifications (cont d) Quickly Add Personnel to a Group Select Contact by Checkbox Select Group Click Add to Group

17 Setting up Personnel Notifications (cont d) Contact Methods for Personnel Notifications Text Uses Utility SMTP Server for Sending s **Requires Texting Subscription, Integration, and Opt-in Voice Calls **Requires Milsoft IVR

18 Setting up Personnel Notifications (cont d) Set up Contact Sequence Select Methods for Contact , Text, Call Set Attempts for Each Method Set Duration Between Attempts

19 Setting up Personnel Notifications (cont d) Example Contact Sequence First, Text Second, Call Third Try Once, Try Texting Once, Try Calling up to Three Times Waiting 5 Minutes Between Calls

20 Setting up Personnel Notifications (cont d) Choose Contact Sequence for Personnel Default Will Follow Contact Sequence Assigned to CAMPAIGN. Custom Sequences Can Be Set up for Personal Contact Preferences. Offers Great Versatility!

21 Have Questions? Milsoft OMS Support Milsoft IVR Support