CASH WITHDRAWAL. User manual

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1 CASH WITHDRAWAL User manual

2 CONTENT Content Introduction Overview About Cash Withdrawal Using this manual How to Access the application Credentials and roles Login Navigate to Cash Withdrawal module Navigate to View Cash Withdrawal module How to withdraw Cash STP withdrawal via SWIFT IBAN Account Number Manual withdrawal Via Beneficial Bank Details IBAN Account number Advanced options Submit cash transfer request Submit as a normal user Submit as Maker/checker user Manage templates Create new template Update template Delete template Withdraw Using templates How to view withdrawal status and overview View cash transfer history View status of single transfer User manual 18 February 2015 Page 2 of 13

3 1 INTRODUCTION 1.1 OVERVIEW This manual is a reference for all end-users of the Cash withdrawal module within Saxo Tools. This manual provides step-by-step guides to tasks performed in Saxo Tools. 1.2 ABOUT CASH WITHDRAWAL The Cash withdrawal module is a functional area of the Saxo Tools application. It is designed to support the White Label transferring cash from their omnibus account to their bank account. 1.3 USING THIS MANUAL The manual is best read as a reference, rather than as a book read cover to cover. If the manual is viewed online, the embedded links enable the user to navigate quickly through topics. For readers that prefer to print out and read a paper copy of the manual, refer to the table of contents to locate topics that are referenced in the text. To make this manual easier to use a number of conventions appear throughout. These conventions are detailed in the table below. SYMBOL Bold type Courier font Italics DESCRIPTION A button or field name. Text that the users should type Italicized text is used for describing the systems when it reacts to a user s actions User manual 18 February 2015 Page 3 of 13

4 2 HOW TO ACCESS THE APPLICATION The Cash withdrawal module can be accessed via Saxo Tools application and requires user names and password. 2.1 CREDENTIALS AND ROLES Your username and password will be provided to you by a Saxo Tools administrator within your organisation. The administrator will configure your user with the appropriate roles needed to perform your tasks within the application. Please consult your internal procedures to obtain your username and password for Saxo Tools. 2.2 LOGIN Once you have your Login and password you can access Saxo Tools by following these steps: Click Enter your username and password Click Login 2.3 NAVIGATE TO CASH WITHDRAWAL MODULE When logged into Saxo Tools, you can access the Cash withdrawal module via the top menu 1) By top menu Click Transfer Click Request Cash Withdrawal User manual 18 February 2015 Page 4 of 13

5 2.4 NAVIGATE TO VIEW CASH WITHDRAWAL MODULE When logged into Saxo Tools, you can access the Cash withdrawal module via the top menu 2) By top menu Click Transfer Click View Cash Withdrawal User manual 18 February 2015 Page 5 of 13

6 User manual 18 February 2015 Page 6 of 13

7 3 HOW TO WITHDRAW CASH This section provides step-by-step guide on how to withdraw cash from an omnibus account. Saxo Bank has two options to transfer cash out of the omnibus account; one where the partner can request withdrawals with no interaction from Saxo Bank (STP) and one where the withdrawal will be processed by Saxo Bank s Payment Services after first in/first out principle. 3.1 STP WITHDRAWAL VIA SWIFT By following the below steps, the partner can request a withdrawal that will be straight through processed (STPed). Pre-requisites: The partner has one or more accounts enabled for Cash Withdrawals via Saxo Tools. As default, the partner will be enabled to withdraw from their funding account(s). Select omnibus account from Account dropdown System action: System prefills currency of the account, Cash balance, Transactions not booked and Available for withdrawal depending on the account chosen. Enter amount Select Beneficiary account type; IBAN or Account number IBAN Enter IBAN code Enter message, if applicable (35 characters) Select SWIFT Enter SWIFT BIC for beneficiary bank Click Submit ACCOUNT NUMBER Enter Account number Enter message, if applicable (35 characters) Select SWIFT Enter SWIFT BIC for beneficiary bank Enter Clearing/National code (if applicable) Click Submit User manual 18 February 2015 Page 7 of 13

8 3.2 MANUAL WITHDRAWAL VIA BENEFICIAL BANK DETAILS The following guide will go through withdrawal options, which will be handled by Saxo Bank Payment services and will be processed after a first in/first out principle between UTC. Pre-requisites: The partner has one or more accounts enabled for Cash Withdrawals via Saxo Tools. As default, the partner will be enabled to withdraw from their funding account(s). Select omnibus account from Account dropdown System action: System prefills currency of the account, Cash balance, Transactions not booked and Available for withdrawal depending on the account chosen. Enter amount Select Beneficiary account type; IBAN or Account number IBAN Enter IBAN Enter message, if applicable Select Beneficiary Bank Details Enter Bank name and address Select country Click Submit System action: The system will show a confirmation box, where cash balance before withdrawal, amount to withdraw and estimated value after withdrawal are stated. User manual 18 February 2015 Page 8 of 13

3.2.2 ACCOUNT NUMBER Enter Account number Enter message, if applicable Select Beneficiary Bank Details Enter Bank name and address Select country Enter Clearing code/ national code if applicable for

9 3.2.2 ACCOUNT NUMBER Enter Account number Enter message, if applicable Select Beneficiary Bank Details Enter Bank name and address Select country Enter Clearing code/ national code if applicable for the country Click Submit 3.3 ADVANCED OPTIONS For each of the above described transfer methods, it is possible to insert an Intermediary bank. Enter SWIFT BIC of Intermediary Bank Click Submit 3.4 SUBMIT CASH TRANSFER REQUEST SUBMIT AS A NORMAL USER For all transactions described above, the following scenario applies when user has clicked Accept. System action: The system will show a confirmation box, where cash balance before withdrawal, amount to withdraw and estimated value after withdrawal are stated. User manual 18 February 2015 Page 9 of 13

2 SUBMIT AS MAKER/CHECKER USER For all transactions described above, the following scenario applies when user has clicked Accept.

10 Click Accept System action: The system will submit the cash transfer for processing and return a reference number, which is the reference to the submitted transfer SUBMIT AS MAKER/CHECKER USER For all transactions described above, the following scenario applies when user has clicked Accept. System action: The system will submit the cash transfer to the Change queue, and not submit the transfer for processing. Transfer will be submitted for processing when Checker user has approved the transfer. User manual 18 February 2015 Page 10 of 13

4 MANAGE TEMPLATES Saxo Tools offers the partner to create and manage templates with withdrawal information in order to speed up the process and reduce manual errors. 4.

name of template Click Save System action: The system saves the template with the given name and the entered external account information. 4.

11 4 MANAGE TEMPLATES Saxo Tools offers the partner to create and manage templates with withdrawal information in order to speed up the process and reduce manual errors. 4.1 CREATE NEW TEMPLATE Enter External account information as described above Select < new template > in template drop down list Click Save/delete template information Enter name of template Click Save System action: The system saves the template with the given name and the entered external account information. 4.2 UPDATE TEMPLATE Pre-requisites: Template already exists. Select template Edit external account information Click Save/delete template information Click Save 4.3 DELETE TEMPLATE User manual 18 February 2015 Page 11 of 13

to previous screen. Deleted template is removed from the template dropdown. This action cannot be undone. 4.

12 Pre-requisites: Template already exists. Select template Click Save/delete template information Click Delete Click Yes System action: The system will now delete the template and return to previous screen. Deleted template is removed from the template dropdown. This action cannot be undone. 4.4 WITHDRAW USING TEMPLATES For each of the above described transfer methods, it is possible to choose a template instead of filling in all information. Select template System action: The system pre-fill all fields entered in the template. User manual 18 February 2015 Page 12 of 13

5 HOW TO VIEW WITHDRAWAL STATUS AND OVERVIEW This section offers a step-by-step guide on how to view the status of a withdrawal and on how to get an overview of the withdrawals

1 VIEW CASH TRANSFER HISTORY Within the View Cash Withdrawal module, the user can view the history of transfers created within the past 30 days. 5.

13 5 HOW TO VIEW WITHDRAWAL STATUS AND OVERVIEW This section offers a step-by-step guide on how to view the status of a withdrawal and on how to get an overview of the withdrawals requested during the past 30 days. 5.1 VIEW CASH TRANSFER HISTORY Within the View Cash Withdrawal module, the user can view the history of transfers created within the past 30 days. 5.2 VIEW STATUS OF SINGLE TRANSFER Click Get status System action: The system will return a Cash withdrawal status. Complete = transfer executed, Cancelled = transfer cancelled and will not be executed, IntermediaryStage = Transfer is being processed either by the system (STP) or by Saxo Bank Payment Services. User manual 18 February 2015 Page 13 of 13

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