IBM WebSphere MQ Low Latency Messaging V2.2 adds message store and new high availability and other features

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1 Announcement ZP , dated May 4, 2009 IBM WebSphere MQ Low Latency Messaging V2.2 adds message store and new high availability and other features Table of contents 1 At a glance 6 Publications 1 Overview 6 Technical information 2 Key prerequisites 9 Ordering information 3 Planned availability date 12 Terms and conditions 3 Description 14 Prices 5 Program number 14 Announcement countries 5 Offering Information At a glance WebSphere MQ Low Latency Messaging V2.2 offers the following new capabilities: Low Latency Message Store feature Shared memory Application acknowledgement of received messages Reliable unicast messaging enhancements Multicast by unicast support Multi-site failover and other high reliability enhancements Expanded platform support Usability enhancements Overview Version 2.2 of WebSphere MQ Low Latency Messaging adds a Low Latency Message Store and other enhancements to the high-volume, low-latency reliable messaging capabilities previously available. These new features can make WebSphere MQ Low Latency Messaging an attractive solution for trading firms, exchanges and other organizations that need to write high volumes of data to disk with low latency while simultaneously delivering it to applications in a highavailability, tiered, replicated environment. Version 2.2 adds the following enhancements to existing capabilities: Low Latency Message Store feature Adds the ability to write messages to disk at high speed for later retrieval Retrieves missed messages, logs data, and offers extended late joiner support Offers message timestamp-based data retrieval with an extension API for custom message retrieval Includes topic and message based filtering based on XML, FIX, and message properties Includes checksum option Shared memory Allows Low Latency Messaging instances to communicate over shared memory between processes running on a single host machine Eliminates the kernel and network stacks from the communication path to help offer high performance on multicore and multiprocessor machines IBM is a registered trademark of International Business Machines Corporation 1

2 Offers ability to mix shared memory with standard communication based on TCP/IP or InfiniBand in the same Reliable Multicast Messaging (RMM) or Reliable Unicast Messaging (RUM) instance Requires only minor modifications to applications that use the previously existing Low Latency Messaging APIs Application acknowledgement of received messages Allows applications to explicitly inform Reliable and Consistent Message Streaming (RCMS) that a message has been fully processed by the receiving application Allows an application to control the use of positive and negative acknowledgement feedback Reliable Unicast Messaging (RUM) enhancements Adds API extensions to offer capabilities previously available in RMM Includes threading enhancements to optimize Unicast performance Adds support for Native InfiniBand for RUM, for low latency and high throughput similar to that which has been previously available over RMM Multicast by Unicast support Adds support for Multicast by Unicast (MBU), which allows a sender to deliver data simultaneously to multiple subscribed receivers over unicast RCMS on unicast over reliable User Datagram Protocol (UDP) Allows RCMS-enabled applications to work with unicast topics in environments where multicast traffic is not permitted Includes multicast by unicast support in an RCMS environment Includes unicast control topics for enhanced RCMS failure-recovery purposes RCMS support for multi-site failover Adds the ability to specify which member will act as tier leader Adds the ability to dynamically disconnect and reconnect a tier member Expanded platform support Adds 64-bit zlinux support Adds HP-UX support on RMM Adds SUSE Linux Enterprise 11 (X86 or X86-64) support Adds Microsoft Windows Server 2008 (X86 or X86-64) support Adds Internet Protocol version 6 (IPv6) support on IPv6 compliant operating systems Adds Sun JVM V6 support Extends Windows development environment support: Microsoft Visual Studio 9.0 Extends Linux development environment support: gcc Usability enhancements Includes logging improvements with unique identifiers on log messages to help improve problem determination Adds new sample applications including RMM, RUM, and RCMS Key prerequisites For details, refer to the Hardware requirements and Software requirements sections. IBM is a registered trademark of International Business Machines Corporation 2

3 Planned availability date May 29, 2009 Electronic software delivery Media and documentation Availability of programs with encryption algorithm in France is subject to French government approval. Cryptography in this product is limited to password encryption, authentication or digital signature. Description WebSphere MQ Low Latency Messaging offers a reliable, high-speed, high-throughput transport for a broad range of messages in the front, middle, and back offices of financial markets, and for other industries with similar needs. New capabilities now available in WebSphere MQ Low Latency Messaging V2.2 include: Low Latency Message Store feature Users can write messages to disk at high speed for later retrieval. The message store capability can be used to retrieve missed messages, log data for archival purposes, or to extend late joiner capability past the point now possible through an in-memory only cache. Message store is designed to sequentially write streaming data to disk at the high speeds typically seen in Financial Markets market data and trading systems. Messages can be sent to disk through either multicast or unicast messaging to multiple redundant end-points. Data can be retrieved from the message store through message retrieval APIs. Stored data is keyed by time, so a basic retrieval is done within a timed range using timestamps. The message store also provides a plugin mechanism by which custom retrieval logic can be easily integrated to allow retrieval by sequence number based on specific message properties. In addition, the Low Latency Message Store feature adds the ability to use filters to control what is written to the message store. Filtering can be done based on topic name or message properties or XML and, FIX message content. This can allow the application for example to write only certain trades or orders that fall within defined parameters. Message data reliability can be enhanced by including a checksum in the recorded data, which can be used to check that recorded data is not corrupted on the disk. This capability helps to detect or diagnose problems in recovery from abnormal termination. Shared memory The shared memory feature allows WebSphere MQ Low Latency Messaging instances to communicate over shared memory between processes running on a single host machine. Eliminates the kernel and network stacks from the communication path to help offer ultra-high performance for applications that run on the same machine Can take advantage of the latest multi-core and multi-chip server designs to offer outstanding scalability as the number of receivers and transmitters increases Allows an application to mix shared memory communication and standard communication based on TCP/IP or InfiniBand in the same Reliable Multicast Messaging (RMM) or Reliable Unicast Messaging (RUM) instance Has been implemented so that only minor modifications are needed to applications using existing APIs to allow them to take advantage of the new shared memory feature Is supported on Linux only Application acknowledgement of received messages on RCMS This new mechanism allows an application to inform RCMS that a message has been fully processed by the receiving application. Without this option, acknowledgement would take IBM is a registered trademark of International Business Machines Corporation 3

4 place immediately upon receipt of the message by the application. This new capability gives provides greater flexibility to allow tailoring of messaging behavior to meet the needs of various applications. Multicast by Unicast support MBU allows a sender to deliver data simultaneously to multiple subscribed receivers over unicast. MBU can be used in the context of RCMS and in other scenarios where an application needs to deliver identical data to multiple destinations, but multicast is not a viable option. MBU is implemented at the RMM layer and is exposed to users via the RMM API. An MBU topic allows the application to define the set of receivers for that topic. The application may add and remove destinations dynamically during run-time. When a message is submitted on an MBU topic, the message is automatically sent to all the destinations which are currently defined on that topic. Reliable unicast messaging enhancements Enhancements to RUM include API extensions and unicast performance optimization. RUM API extensions are designed to add capabilities currently available in RMM to RUM. These enhancements: Allow a RUM instance to work with multiple receiver ports Allow an application to submit a message composed of multiple buffers Support asynchronous receivers Support synchronous packet delivery Allow the application to flush message buffers Support application control over batching Support receiver-side join policy Support bitmap TurboFlow message filtering Allow the setting of thread priority on key threads Support monitoring of internal latency and statistics of major queues A number of changes have been implemented to further improve unicast latency and throughput performance. These changes have only minor affects on the RUM interface, so in most cases applications are not affected by these changes. The enhancements include: Revised RUM receiver side threading architecture The ability to set thread affinity to bind to a subset of the CPUs, which can provide significant performance benefits, particular on new multi-core hardware Support for Native InfiniBand for RUM, which is designed to offer low latency and high throughput similar to the performance previously available on RMM. InfiniBand can provide advantages in scalability and reduced congestion under high message volumes. Native InfiniBand on RUM is supported on Linux only. RCMS enhancements RCMS over reliable UDP (RUDP) is designed to enable RCMS-enabled applications to work with unicast topics. This allows RCMS to work in environments where multicast traffic is not permitted. RUDP is enabled through data topics which are used by the application to send the application data, and control topics which are used internally by RCMS during failover to retrieve ordering information. Elements of RUDP include MBU and Unicast Control topics. Unicast control topics are used internally by RCMS to send information between RCMS components for failure-recovery purposes in situations when a virtual-synchrony tier is used. They are not needed when a real-synchrony tier is used. RCMS Support for multi-site failover allows better control of RCMS tiers that operate across multiple sites. New capabilities include the ability to specify which member will act as tier leader, and dynamically disconnect and reconnect a tier member. Expanded platform support IBM is a registered trademark of International Business Machines Corporation 4

5 64-bit zlinux support on System z9 and z10, including RMM, RUM, and RCMS support. HP-UX on RMM only. RUM and RCMS are not supported at this time. SUSE Linux Enterprise 11 (X86 or X86-64). Microsoft Windows Server 2008 (X86 or X86-64). Internet Protocol version 6 (IPv6), which is supported on IPv6 compliant operating systems. Sun JVM V6 support. Windows development environment: Microsoft Visual Studio 9.0. Linux development environment: gcc Usability enhancements Logging improvements that enable unique identifiers on log messages to help improve problem determination. Additional sample applications including RMM, RUM, and RCMS. These sample applications can act as starting points to help clients more quickly integrate and implement Low Latency Messaging with their applications. Core low-latency messaging capabilities Retained core capabilities in V2.2 from WebSphere MQ Low Latency Messaging V2.1 High throughput, one-to-many multicast messaging High-speed, point-to-point communications using user datagram protocol (UDP) with reliable positive or negative feedback Reliable unicast, offering high speed point-to-point messaging over TCP Flexible, fine-grained message filtering, traffic rate and congestion control, and highavailability stream failover Property-based message selection capabilities offer message filtering, an authorization framework, and wildcard subscription. High-availability function through RCMS, which can offer high availability through a component replication mechanism that synchronizes the state of primary and backup systems Receiver-defined late-joiner support that allows late joiners to request a cached portion of the stream history High performance, including native InfiniBand support Methods to monitor health and statistics, including latency, for both multicast and unicast C APIs, with Java tm and.net client interface bindings Support for a wide variety of platforms including Linux, Windows, and Solaris Accessibility by people with disabilities A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site Program number Program VRM Program name number 5724-T IBM WebSphere MQ Low Latency Messaging Offering Information Product information is available via the Offering Information Web site IBM is a registered trademark of International Business Machines Corporation 5

6 Also, visit the Passport Advantage Web site Publications No publications are shipped with this product. The IBM Publications Center The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries. Technical information Specified operating environment Hardware requirements Minimum requirements are listed. The actual requirements for your system may be greater depending on the complexity of your specific environment, latency, throughput, and data requirements. Additional hardware that may be required based on capacity requirements: CPUs (processors or multicore processors) Memory Servers (for added capacity or redundancy) Disks Gigabit network adapters and routers are required for high-speed transport. Native InfiniBand and IP over InfiniBand are also supported. Processor: AMD or Intel x86 architecture 32- or 64-bit, Solaris UltraSPARC, Itanium IA64 processor with HP-UX, or z9 tm or z10 with zlinux One processor, with a minimum speed of 2.0 GHz (dual processor or dual core recommended) Minimum 300 MB required free disk space for installation One or more of the following network adapters: For Ethernet, 1 Gigabit Ethernet adapters For InfiniBand, host channel adapters supported by OFED-1.2 For the Low Latency Message Store feature, enough disk space to hold the messages that are to be stored, and a fast enough disk system to support the rate of messages to be stored Software requirements Operating system requirements For Ethernet, one of the following operating system platforms: Red Hat Enterprise Linux 4 (x86 or x86-64) Red Hat Enterprise Linux 5 (x86 or x86-64) SUSE Enterprise Linux 10 (x86 or x86-64) SUSE Enterprise Linux 11 (x86 or x86-64) IBM is a registered trademark of International Business Machines Corporation 6

7 Microsoft Windows XP SP2 and above (x86 or x86-64) Microsoft Windows Server 2003 SP1 and above (x86 or 86-64) Microsoft Windows Vista (x86 or x86-64) Microsoft Windows Server 2008 (x86 or 86-64) Solaris 10 UltraSPARC (32- or 64-bit) Solaris 10 (x86 or x86-64) zlinux (64-bit) on System z9 or z10 HP-UX 11i v2 * For InfiniBand, one of the following operating system platforms: Red Hat Enterprise Linux 4 Red Hat Enterprise Linux 5 SUSE Linux Enterprise 10 SUSE Linux Enterprise 11 For Low Latency Message Store feature, one of the following operating system platforms: Red Hat Enterprise Linux 4 (x86 or x86-64) Red Hat Enterprise Linux 5 (x86 or x86-64) SUSE Enterprise Linux 10 SP1 (x86 or x86-64) SUSE Enterprise Linux 11 (x86 or x86-64) Microsoft Windows XP SP2 (x86 or x86-64) Microsoft Windows Server 2003 SP1+ (x86 or 86-64) Microsoft Windows Vista (x86 or x86-64) Microsoft Windows Server 2008 (x86 or 86-64) Run-time requirements C applications -- Windows platform: Microsoft Visual C SP1 Redistributable Package (shipped) Java applications Linux platform: IBM JRE 5.0 or Sun JRE 5.0 or 6.0 Solaris platform: IBM JRE 5.0 or Sun JRE 5.0 or 6.0 Windows platform -- IBM JRE 5.0 or Sun JRE 5.0 or Microsoft Visual C SP1 Redistributable Package (shipped).net applications -- Windows platform: Microsoft Visual C SP1 Redistributable Package (shipped) InfiniBand runtime requirements OpenFabrics Enterprise Distribution (OFED) V1.2, or later Development system software requirements C applications Windows platform -- Microsoft Visual Studio 8.0 or or 64-bit on one of the following: -- Microsoft Windows XP (SP2), or -- Windows Server 2003 (SP1+), or -- Microsoft Windows Vista, or -- Microsoft Windows 2008 Linux platform IBM is a registered trademark of International Business Machines Corporation 7

8 -- GCC or 64-bit on Red Hat Enterprise Linux Advanced Server 4, or -- GCC or 64-bit on Red Hat Enterprise Linux Server 5, or -- GCC or 64-bit on SuSE Linux Enterprise Server 10, or -- GCC or 64-bit on zlinux Solaris platform: Sun Studio and 64-bit on Solaris 10 (SPARC/x86) Java applications Linux platform: IBM SDK 5.0 or Sun SDK 5.0 or 6.0 Windows platform: IBM SDK 5.0 or Sun SDK 5.0 or 6.0 Solaris platform: IBM SDK 5.0 or Sun SDK 5.0 or 6.0.NET applications -- Windows platform: Microsoft Visual Studio 8.0 or 9.0 The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language. Performance considerations WebSphere MQ Low Latency Messaging is a scalable product. Performance depends on the complexity of the specific environment, volume of data traffic, and the data object size. The stated performance numbers are based on measurements using standard IBM benchmarks in a controlled environment. The actual throughput that any application will experience may vary depending upon considerations such as message size, transmission rate, hardware platform, and network configuration. Therefore, no assurance can be given that an individual application will achieve the throughput or latency stated here. Customers should conduct their own testing. For more detailed performance information, consult your IBM sales representative. Planning information Customer responsibilities IBM Services are available to assist in the installation, design, implementation, and maintenance of WebSphere MQ Low Latency Messaging. The following skills are required for implementation of WebSphere MQ Low Latency Messaging: Networking C, Java, and/or.net programming Thorough understanding of the WebSphere MQ Low Latency Messaging Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. Packaging WebSphere MQ Low Latency Messaging is distributed as a single package containing: Quick Start CD, which includes a readme file, quick start guide, and installation and configuration guide IBM program package on CD media Security, auditability, and control IBM is a registered trademark of International Business Machines Corporation 8

9 The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Global Technology Services Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product. Ordering information For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit This product is only available via Passport Advantage. It is not available as shrinkwrap. Product information Licensed function title Product group Product category IBM WebSphere MQ Low Latency IBM WebSphere IBM WebSphere Message Store Front Office Front Office for Financial for Financial Markets Markets IBM WebSphere MQ Low Latency IBM WebSphere IBM WebSphere Messaging for Linux on System z Front Office Front Office for Financial for Financial Markets Markets Program name PID Charge unit number description IBM WebSphere MQ Low Latency Message 5724-T21 Processor Value Store Unit (PVU) IBM WebSphere MQ Low Latency 5724-T21 PVU Messaging for Linux on System z IBM WebSphere MQ Low Latency 5724-T21 PVU Messaging for Linux on System z IBM WebSphere MQ Low Latency 5724-T21 Client Device Messaging for Linux on System z Charge metrics definitions Processor Value Unit (PVU) PVU is the unit of measure by which this program is licensed. PVU entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of PVUs based on the level or tier of all processor cores activated and available for use by the Program on the server. Some programs allow licensing to less than the full capacity of the server's activated processor cores, sometimes referred to as subcapacity licensing. For programs which offer sub-capacity licensing, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of PVUs based on all activated processor cores available for use in each partition where the program runs or is managed by the program. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's license information to determine applicable sub-capacity terms. The PVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with PVU entitlements of another program. IBM is a registered trademark of International Business Machines Corporation 9

10 For general overview of PVUs for processor families (vendors and brands), go to pvu_licensing_for_customers.html To calculate the exact PVU entitlements required for the program, go to valueunitcalculator/ vucalc.wss Client Device Client Device is the unit of measure by which this program is licensed. A Client Device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple Client Devices may share access to a common server. A Client Device generally has some processing capability or is programmable to allow a user to do work. A PoE must be obtained for each Client Device accessing the program in any manner on each and every single computer or server where the program is installed. Examples include, but are not limited to appliances, automated teller machines, cash registers, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, and technical workstations. Passport Advantage program licenses IBM WebSphere MQ Low Latency Messaging IBM WebSphere MQ Low Latency Messaging for Linux on System z WebSphere MQ LL Messaging Per Client Device Annual SW S&S Rnwl WebSphere MQ LL Messaging Per Client Device Lic + SW S&S 12 Mo WebSphere MQ LL Messaging Per Client Device SW S&S Reinstate 12 Mo WebSphere MQ LLM Per Processor Value Unit (PVU) Annual SW S&S Rnwl WebSphere MQ LLM Per Processor Value Unit (PVU) Lic + SW S&S 12 Mo WebSphere MQ LLM Per Processor Value Unit (PVU) SW S&S Reinstate 12 Mo IBM WebSphere MQ Low Latency Messaging E041JLL D61ICLL D61IELL E041KLL D61IDLL D61IFLL IBM WebSphere MQ Low Latency Message Store IBM WebSphere MQ LL Message Store (PVU) Annual SW S&S E079VLL Rnwl IBM WebSphere MQ LL Message Store (PVU) Lic + SW S&S 12 D09TTLL Mo IBM WebSphere MQ LL Message Store (PVU) SW S&S D09TULL Reinstate 12 Mo Passport Advantage supply IBM WebSphere MQ LLM V2.2.0 IBM WebSphere MQ LLM Red Hat Enterprise Linux ES,HP-UX BA0YVEN 10.x,Solaris x86 Pl WLLM V2.2.0 WLLM Red Hat Enterprise Linux ES,HP-UX 10.x,Solaris x86 BA0VYEN Platform Edition Passport Advantage customer: Media pack entitlement details Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack. IBM is a registered trademark of International Business Machines Corporation 10

11 IBM WebSphere Low Latency Messaging V2.2.0 Entitled maintenance Media packs description Part offerings description number IBM WebSphere MQ Low WLLM Red Hat Enterprise BA0VYEN Latency Messaging for Linux ES,HP-UX Linux on System z 10.x,Solaris x86 Platform Edition ( WebSphere MQ Low Latency WLLM Red Hat Enterprise BA0VYEN Messaging per Client Linux ES,HP-UX Device 10.x,Solaris x86 Platform Edition ( WebSphere MQ Low Latency WLLM Red Hat Enterprise BA0VYEN Messaging per Value Unit Linux ES,HP-UX 10.x,Solaris x86 Platform Edition ( IBM WebSphere Low Latency Messaging V2.2.0 IBM WebSphere MQ Low IBM WebSphere MQ LLM Red BA0YVEN Latency Message Store Hat Enterprise Linux ES,HP-UX 10.x,Solaris x86 Pl Cross-platform products Cross-platform product for use on System z Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating and/or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement Cross-platform product for use on System z Integrated Facility for Linux (IFL) engines Order the part numbers that follow when the product is intended to run on the Linux operating system on System z Integrated Facility for Linux (IFL) engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement. IBM WebSphere MQ Low Latency Messaging Part description IBM WebSphere MQ Low Latency Messaging for Linux on System z WebSphere MQ LLM Lx Sys z Processor Value Unit (PVU) Annual SW S&S Rnwl WebSphere MQ LLM Lx Sys z Processor Value Unit (PVU) Lic + SW S&S 12 Mo WebSphere MQ LLM Lx Sys z Processor Value Unit (PVU) SW S&S Reinstate 12 Mo Part number E079ULL D09TRLL D09TSLL IBM is a registered trademark of International Business Machines Corporation 11

12 Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance. Licensing IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the Program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. This software license includes Software Subscription and Support (also referred to as Software Maintenance). License information form number Program Program Form name number number IBM WebSphere MQ Low Latency Messaging 5724-T21 L-AVIL-7Q4NQA The program's license information will be available for review on the IBM Software License Agreement Web site Limited warranty applies Yes Warranty IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program. IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period). Program technical support Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee. IBM is a registered trademark of International Business Machines Corporation 12

13 Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program. Authorization for use on home/portable computer The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees. Product name IBM WebSphere MQ Low Latency Messaging No Volume orders (IVO) No Passport Advantage applies Yes, and through the Passport Advantage Web site at This product is only available via Passport Advantage. It is not available as shrinkwrap. Usage restriction Yes. For additional information, refer to the license information document that is available on the IBM Software License Agreement Web site Software Subscription and Support (also referred to as Software Maintenance) applies Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other IBM is a registered trademark of International Business Machines Corporation 13

14 than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements. For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at System i Software Maintenance applies No Educational allowance available Education allowance does not apply. Education software allowance does not apply. Special education prices are available for qualified customers through Passport Advantage. Prices Passport Advantage For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at Announcement countries All European, Middle Eastern and African countries except: Iran Sudan Syria Trademarks z9 is a trademark of IBM Corporation in the United States, other countries, or both. WebSphere, System z9, IBM, Passport Advantage and System z are registered trademarks of IBM Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Intel and Itanium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this IBM is a registered trademark of International Business Machines Corporation 14

15 announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at: For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM is a registered trademark of International Business Machines Corporation 15