TUCA COLLEGE OF OSTEOPATHIC MEDICINE TECHNOLOGY PRIMER

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Damon Manning
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1 TUCA COLLEGE OF OSTEOPATHIC MEDICINE TECHNOLOGY PRIMER This PowerPoint contains some basic information which will help improve usage of technology on campus. Please take the time to review all the information presented. The PowerPoint is provided for beginner and advanced users who may wish to get a head start on orientation day. If you do not feel comfortable making these adjustments you can elect to wait until laptop check during orientation. Put in presentation mode to use hyperlinks. Use the arrows to navigate the presentation. Click the hyperlinks to jump directly to the section of interest: Important Software needed for the wireless network Adjusting TCP/IPv6 for Windows 7/8/10 Adding TUCA or TUBlue to network list on Windows 7 Adding TUCA or TUBlue to network list on Windows 8/10 Adjusting Internet Explorer to directly access the network Adjusting Firefox disk cache settings Adjusting TCP/IPv6 for Mac OS X Changing Windows 7/8/10 auto updates options Note on Skype and other Peer to Peer Applications Laptop support help Notes on Examsoft SofTest Changing your Touro Issued Default Password Don t like Windows 8 Start Screen?

2 SOFTWARE REQUIRED FOR WIRELESS ACCESS The following software is needed to access the wireless network on campus: Supported Browsers for Windows: Internet Explorer Mozilla Firefox (Most Recommended) Google Chrome Having more than one browser is recommended. Latest version of Java installed JRE 6+ is needed to access TUBlue access points It is highly recommended to keep Java updated. Security holes in older versions may cause operating systems to be exploited. Adobe Acrobat Reader is needed to read PDFs and for PDFs to be used in ExamSoft s Softest. Microsoft Silverlight is required to use Mediasite. Anti virus is required on campus. Windows users can use free AV software from Avast!, Microsoft Security Essentials or some other vendor. Windows 10 has built in Windows Defender.

3 SOFTWARE REQUIRED FOR WIRELESS ACCESS OS X 10.8 to is supported. OS X 10.7 Lion users MUST install combo update. Highly recommended to keep OS X updated with the current patches and security updates. Combo update or newer addresses flaws in OS X Lion that prevented it from working on the wireless network. Ideally users should install the update prior to orientation day. DO NOT install the Thunderbolt 1.2 update as it is currently causing system instability and in some cases, kernel panics. Users of Mac OS 10.6 and earlier. Are advised to upgrade to 10.7 or newer. OS X 10.6 is NOT supported by Examsoft. Adobe Acrobat Reader is needed to read PDFs and for PDFs to be used in ExamSoft s Softest. Microsoft Silverlight is required to use Mediasite. Supported Browsers for Mac: Safari Mozilla Firefox (Most Recommended) Google Chrome Mac users are encourage to use ClamAV for Mac: Click to return to Index

4 ADJUSTING WINDOWS 7/8/10 IP V 6 Adjusting TCP/IPv6 is necessary in order to access the network without slowness accompanied with TCP/IPv6. To start, click Control Panel from the Windows menu. To get to the Control Panel in Windows 8 and 10, press Windows Key + X and select Control Panel from the context menu.

5 ADJUSTING WINDOWS 7/8/10 IP V 6 When in the Control Panel, be sure the View By option is set to Large Icons Once the View By is set, locate Network and Sharing Center and click on it.

6 ADJUSTING WINDOWS 7/8/10 IP V 6 Click on Change Adapter Settings.

7 ADJUSTING WINDOWS 7/8/10 IP V 6 Locate your Wireless Network Connection, right click to show context menu and select properties. * Please note that the name of your wireless connection may be different.

8 ADJUSTING WINDOWS 7/8/10 IP V 6 A box will appear. Uncheck Internet Protocol Version 6 (TCP/IPv6) and File and Printer Sharing for Microsoft Networks if available. Once complete, click OK.

9 ADJUSTING WINDOWS 7/8/10 IP V 6 In the Network Settings control panel, click the X in the upper right corner to complete the procedure. Click to return to Index

10 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 7 Adding the SSID for the campus network is necessary in order to connect to it. This can be done on campus or at home. To start, click Control Panel from the Windows menu.

11 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 7 When in the Control Panel, be sure the View By option is set to Large Icons Once the View By is set, locate Network and Sharing Center and click on it.

12 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 7 Click on the on the Manage Wireless Networks Link

13 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 7 Click the Add Button.

14 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 7 Click the Manually create a network profile button

15 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 7 In the network name type: Either tuca or TUBlue Type without quotes. Select the Security type as: No Authentication (Open) Click the option: Start this connection automatically Click Next

16 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 7 Click Close to Complete. Do this for both tuca and TUBlue With the profile created manually, the network will automatically connect without further intervention. When you start the browser, you will be greeted with a log-on page, when on campus. Click to return to Index

Look for the wireless icon in the Windows system tray on the task bar

17 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 8 / 10 The following procedure must be done on campus. Look for the wireless icon in the Windows system tray on the task bar and click on it. Windows will show you a list of available networks. Select the SSID that says TUCA by clicking on it.

18 ADDING TUCA OR TUBLUE TO NETWORK LIST ON WINDOWS 8 / 10 Once TUCA is selected, Click in the box Connect automatically and click the button Connect When you start the browser, you will be greeted with a log-on page. You can repeat the procedure for TUBLUE Click to return to Index

19 ADJUSTING INTERNET EXPLORER TO DIRECTLY ACCESS THE NETWORK If you experience slowness in the way internet explorer navigates initially to the first website, adjustment of the proxy/connection settings may be needed. To start, click Control Panel from the Windows menu. To get to the Control Panel in Windows 8 or 10, press Windows Key + X and select Control Panel from the context menu.

20 ADJUSTING INTERNET EXPLORER TO DIRECTLY ACCESS THE NETWORK In the Control Panel, locate Internet Options and click on link.

21 ADJUSTING INTERNET EXPLORER TO DIRECTLY ACCESS THE NETWORK A box will appear. In the tab menu across the top click on Connections.

22 ADJUSTING INTERNET EXPLORER TO DIRECTLY ACCESS THE NETWORK On the connections page look for LAN settings and click on the button.

23 ADJUSTING INTERNET EXPLORER TO DIRECTLY ACCESS THE NETWORK Another box will appear. Uncheck Automatically detect settings. Click OK twice to complete. Click to return to Index

ADJUSTING FIREFOX DISK CACHE SETTINGS In some cases after logging in navigation from the log-in page is impossible. This is due to corruption of the browser cache.

24 ADJUSTING FIREFOX DISK CACHE SETTINGS In some cases after logging in navigation from the log-in page is impossible. This is due to corruption of the browser cache. Clearing browsing cache upon exit, forces the browser to reload web page instead of loading the cached version. Both Mac and PC Users need to make the adjustment. To begin, start Firefox. On Mac OS X, navigate edit>preferences On a Windows PC, navigate tools>options

25 ADJUSTING FIREFOX DISK CACHE SETTINGS A box will appear. Click on the Privacy option on the top middle of the box

26 ADJUSTING FIREFOX DISK CACHE SETTINGS In the dropdown box called Firefox will select Use custom settings for history Select Accept cookies from sites Select Accept third-party cookies Select Keep until I close Firefox Select Clear history when Firefox closes Click Settings button

27 ADJUSTING FIREFOX DISK CACHE SETTINGS Another box will appear. Check/Select Cookies and Cache Click OK Twice to complete. Click to return to Index

28 ADJUSTING TCP/IPV6 FOR MAC OS X Adjustment of the TCP/IPv6 setting is necessary to prevent slowness on networks which do not use the protocol. To adjust TCP/IPv6 locate the apple icon in the menu bar and click on it.

29 ADJUSTING TCP/IPV6 FOR MAC OS X From the dropdown menu click on System Preferences

30 ADJUSTING TCP/IPV6 FOR MAC OS X In the System Preferences pane locate the Network icon and click on it.

31 ADJUSTING TCP/IPV6 FOR MAC OS X In the Network panel, ensure AirPort connection is selected. Click the Advanced button.

32 ADJUSTING TCP/IPV6 FOR MAC OS X On the advanced pane click TCP/IP tab.

33 ADJUSTING TCP/IPV6 FOR MAC OS X On the TCP/IP pane, look for the Configure IPv6 dropdown box. Change the setting to Off or local link only. Click OK.

34 ADJUSTING TCP/IPV6 FOR MAC OS X Click Apply.

35 ADJUSTING TCP/IPV6 FOR MAC OS X Click System Preferences from the menu bar and click Quit System Preferences to complete. If you are still experiencing slowness of the wireless, some models of Macbook may require disabling the built-in bluetooth wireless device. Click to return to Index

36 CHANGING WINDOWS 7/8/10 AUTO UPDATES OPTIONS Windows 10 does not allow automatic updates to be turned off. When taking Examsoft exams or the NBME shelf exams, the windows auto update service may automatically install updates and reboot while taking the exam. To prevent this behavior in Windows versions prior to 10, do the following procedure: Navigate to the control panel and click on Windows Update To get to the Control Panel in Windows 8, press Windows Key + X and select Control Panel from the context menu.

37 CHANGING WINDOWS 7/8/10 AUTO UPDATES OPTIONS Select the Change Settings option from the menu on the left.

38 CHANGING WINDOWS 7/8/10 AUTO UPDATES OPTIONS From the Dropdown box select Download updates but let me choose whether to install them. Click OK Click the X in the upper right corner to close the box. Click to return to Index

NOTE ON SKYPE AND OTHER PEER TO PEER APPLICATIONS Applications that use peer to peer protocol are prohibited on campus. Touro IT has a three strikes policy.

39 NOTE ON SKYPE AND OTHER PEER TO PEER APPLICATIONS Applications that use peer to peer protocol are prohibited on campus. Touro IT has a three strikes policy. After the third strike, you will be permanently banned from the wireless network. Remediation through student services is required before wireless access is restored. Prohibited applications include Skype, Bittorrent, Limewire, Frostwire, Vuse and similar type applications. Disabling these applications from starting up automatically or upon account log-on is acceptable; completely removing them is preferred. Click to return to Index

40 LAPTOP SUPPORT HELP Touro University IT Dept. provides technical support for your laptop. Appropriate modes of contact are listed below: address: Phone: 707: Office hours are from 8:00 AM to 5:00 PM. Click to return to Index

41 NOTES ON EXAMSOFT SOFTEST Excellent support for students is available directly from ExamSoft. Students are strongly encouraged to use it as primary support option. Examsoft can be contacted M-F between 5:30 AM to 5:30 PM ExamSoft contact information: (866) or Online support options including FAQs can be found at the URL below: In addition, the following notes on the next slides will help you avoid disruption during exams.

42 NOTES ON EXAMSOFT SOFTEST Touro University uses Examsoft SofTest for conducting computerized testing. Please observe the following: Make sure you have Administrator rights to your computer account: wledge&questionid=7 Make sure your computer meets minimum requirements. For PC: wledge&questionid=170 For Mac: wledge&questionid=171 Examsoft will not run in any kind of virtualized environment. I.E. Virtualbox, VMWare Workstation, VMWare Fusion, etc. If you purchased your laptop in accordance to Touro University s laptop requirement you will have met the minimum requirements for the Examsoft.

43 NOTES ON EXAMSOFT SOFTEST Examsoft is supported on the following platforms: Windows supported platforms: Windows 7 Windows 8 Windows 10 Mac OS X Version 10.7: "Lion" Version 10.8: "Mountain Lion" Version 10.9: "Mavericks" Version 10.10: "Yosemite" Version 10.11: "El Capitan" Students are advised when Apple releases a new version of OS X, they should delay upgrading their laptops until after an announcement of Examsoft support for the new operating system is issued. Ideally students should not upgrade right before or during exam blocks. Users of OS X 10.6 or earlier MUST to upgrade to at least 10.7

44 NOTES ON EXAMSOFT SOFTEST ExamSoft recommends disabling your AntiVirus before taking an exam and re-enabling it after the exam. Please refer to this online documentation from ExamSoft nid=156 For users of Avast! Right click on the Avast! icon in the system tray (usually a small ball with an A in it). Look for avast! shields control from the context menu Select Disable Permanently After the exam is uploaded, to enable avast! do the following: Right click on the Avast! icon in the system tray (usually a small ball with an a in it). Look for avast! shields control from the context menu Select All shields are on Disabling Antivirus software on a Windows 10 laptop triggers Windows to enable Windows Defender. Windows Defender will also need to be disabled. Pull up the full control panel by pressing Windows key + X and select control panel. Double Click on the Windows Defender icon and another box will appear. Select settings and uncheck real time scanning. Click Ok or Apply to complete.

45 NOTES ON EXAMSOFT SOFTEST For more trouble free exam taking on exam day, the recommendation is to reboot your computer on the morning of the exam AND exit ALL running programs before starting your exam. This advice goes for both Windows and Mac users. In the past, we have experienced various issues with computers that have been operating for a week(s) without reboot. Click to return to Index

46 CHANGING YOUR TOURO ISSUED DEFAULT PASSWORD When you receive your IT issued documentation, you will need to change your default password. You MUST do this within 1 week otherwise log on access to the wireless is disabled. Completing the procedure will re-enable wireless access. Complete the following procedure to change the default password: Go to the library computer lab and log in with your default credentials. Press CTRL + ALT + Delete A dialog box will appear, click Change Password Another Dialog box will appear. In the text box that is labeled Old Password: type your default password. In the text box labeled New Password: type in your new password. In the text box labeled Confirm New Password: type your new password again. Click OK to complete the procedure. Click to return to Index

47 DON T LIKE WINDOWS 8 START SCREEN? If you don t like the Windows 8 interface, you are not alone. For those that have a particular disdain, one of the following may give you some relief: Classic Shell: This is freeware and open source software. Crowd sourced, forum based support. Start8: This software is non-free, nor open source. Its cost is minimal at $4.99. Does provide end user support. Microsoft released Windows 8.1 pack. It will return some functionality; although many will probably prefer one of the other solutions. Touro does not provide any support for these solutions. As such, if you are interested in these solutions, it is in your best interest to do research and pick the solution that augments your workflow. Any technical support issues should be raised to those providing the software. Click to return to Index

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