UC in a Global Enterprise

Transcription

1 1 UC in a Global Enterprise Yehuda Indig Owner & Senior consultant Cedarcom consulting Ltd. Wainhouse Research UC&C Summmit July 2014 Agenda Initial situation The vision Own the service transform the vision to a reality Raise the value Marketing & change management 2 1

2 National and International 32 Service and Support Centers >230 6 Regional Audio & video bridges Worldwide Video conf. Endpoints +116 Locations with On Site Support >9 External & Internal Audio conference providers Worldwide 4 Content Sharing platforms Worldwide 2 Different Lync & OCS 2007 R2 environments ~900 Manually connected Video Sessions per Month ~400 Polycom CMA desktop clients Worldwide Audio ~8,500 Conference Calls per Month 3 User Experience A/V Equipment All elements in The enterprise collaboration platforms needed to be fixed A/V Conference Rooms 4 2

3 User Experience Rooms are to noisy A/V Equipment Insufficient and incorrect lighting Poor camera placements Wrong positioning of microphones and speakers Low room utilization for Video calls A/V Conference Rooms 5 User Experience A/V Equipment A/V Conference Rooms Top tier equipment and software but Audio systems not properly calibrated Different Deployments across the globe Isolated Lync/OCS environments by region No standard for desktop and mobile conferencing Systems were not designed with on going support in mind 6 3

4 User Experience A/V Equipment conferences requires significant end user effort Meetings cannot be confirmed immediately Entire process is manual A/V Conference Rooms 7 User Experience A/V Equipment inconsistent support method All support is manual Difficult access to support Support teams are mostly fire fighting A/V Conference Rooms 8 4

5 User Experience A/V Equipment Technology intimidates the end user User experience vary by location The process is just time consuming High conference fatigue A/V Conference Rooms 9 The vision The Meeting is the Meeting Create a unified meeting environment Join the meeting using any method from everywhere using any device in an automated manor One operation method Good quality of video and sound in boardrooms Easy intuitive method to schedule a conference One global conferencing support 10 5

6 The vision How Do we make this vision become a reality? Do it our self's? Outsource it all? 11 The vision Organize Decide on a service methodology Create functionality 12 6

7 Own the service User experience AV conference rooms Conferencing infrastructure 13 Own the service Centralize and unify all conferencing infrastructure globally Video,audio, Web, desktop Integrate infrastructure with AD & Exchange Deploy Lync to specific knowledge workers and integrate it with conferencing infrastructure Integrate internal video conferencing infrastructure with global external audio conferencing service Network readiness 14 Conferencing infrastructure 7

8 Own the service Standardize Create clear global standard for meeting rooms Create one global UI same room operation everywhere Create distinctive levels of video experience Personal,Standard, Executive, Immersive Conduct global agreement with AV vendors according to chosen equipment by standard Remediate rooms according to the new standard remediate common used rooms first 15 AV conference rooms Own the service Create simple method integrated with outlook to schedule conferences Use VMR methodology join the meeting using your own unique VMR number Create a template for conference scheduling 16 8

9 Own the service Create one global professional conferencing support working 24/7 Create executive conferencing support team Create professional infrastructure team for 2 nd and 3 rd level support One global support methodology Define global SLA One global way to reach support One global tracking of incidents Gather statistics and usage data for management 17 Raise the value Marketing & change management Create the WOW effect for the users Give the service a brand name the users can bond with Create training movies, teasers, s, digital signage before you launch the service Create demos and invite the users to see and experience Give handouts with the projects logos Train and get on board key supporters from the customers before implementation 18 User experience 9

10 How did I survive this? 19 How did I survive this? 20 10

11 7/13/2014 How did I survive this? Plan 21 How did I survive this? 22 11

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