A Royal Bank Response Code that has a value less than "050" indicates an approved transaction.

Transcription

1 1.0 RESPONSE The following table contains the Royal Bank Response Codes located in the last three bytes of the SPDH Header (P48) as well as the corresponding Response Codes (P39 or FID 'X'). The terminal and Secure PIN Entry Device (SPED) messages will be returned in the P54 and SPDH FID 'g' fields if required. NOTE: A Royal Bank Response Code that has a value less than "050" indicates an approved transaction. WARNING: Do NOT validate the combination of RBC and response codes. These are liable to change without notice. The Terminal Message text is a suggestion only and is not mandated by either the Bank or Interac. It is strongly advised that discretion be used with sensitive messages such as ΑINSUFFICIENT FUNDS if the terminal display is visible to persons other than the cardholder and the clerk. Replacement by a more general message such as ΑDECLINED is recommended. RB P48 P39 SPED RESPONSE Approved, account balances included Approved, account balances not included Approved, country club Approved, maybe more ID Approved, pending ID (sign paper draft) Approved, blind Approved, VIP

2 P48 P39 SPED Approved, administrative transaction Approved, national NEG file hit OK Approved, commercial Amex credit approval APPROVAL Amex 77 credit approval APPROVAL Amex credit approval APPROVAL Amex credit approval APPROVAL Credit card approval AUTHORIZED VIP Credit Approved AUTHORIZED Credit Acknowledgement Response AUTHORIZED DECLINED RESPONSE

3 P48 P39 SPED Decline E Expired Card PIN retries exceeded No sharing No security module EXPIRED CARD CARTE EXPIRÉE EXCESS PIN TRIES TROP ERREURS NIP PROBLÈME EXPIRED CARD CARTE EXPIRÉE EXCESS PIN TRIES TROP ERREURS NIP Invalid transaction CARD NOT SUPPORTED NOT NO POS ACCESS

4 P48 P39 SPED No Support Lost or stolen card Invalid status Restricted Card CARTE NON ACCEPTÉE CARD NOT SUPPORTED CARTE NON ACCEPTÉE CARD USE LIMITED USAGE RESTREINT CARD USE LIMITED USAGE RESTREINT CARD USE LIMITED USAGE RESTREINT REFUSÉE PAS ACCES AU TPV NOT NO POS ACCESS REFUSÉE PAS ACCES AU TPV CARD USE LIMITED USAGE RESTREINT CARD USE LIMITED USAGE RESTREINT CARD USE LIMITED USAGE RESTREINT No Chequing account NO CHEQUING ACCT OR CANCEL CHQ NOT SET UP

5 P48 P39 SPED PAS DE COMPTE CHÈQUES CPTE NON ETABLI No Savings account NO SAVINGS ACCT OR CANCEL SAV NOT SET UP PAS DE COMPTE EPARGNE CPTE NON ETABLI No PBF PBF update error Invalid authorization type Bad Track 2 CARD IS NOT SET UP CARTE INACTIVE E E INVALID CARD NO. CARTE NON CARD IS NOT SET UP CARTE INACTIVE

6 P48 P39 SPED 065 RA Adjustment not allowed EXCEEDS CORRECTION LIMIT OVER STORE LIMIT Invalid credit card advance increment Invalid transaction date PTLF error Bad message error CORRECTION LIMITE DÉPASSER E E MAGASINLIM EXCD No IDF INVALID CARD INVALID CARD

7 P48 P39 SPED Invalid route authorization Card on National NEG file Invalid route service (destination) CARTE NON INVALID CARD CARTE NON E INVALID CARD CARTE NON CARTE NON INVALID CARD CARTE NON INVALID CARD CARTE NON Unable to authorize ISSUER NOT ONLINE EMETTEUR NON RELIE E Invalid PAN length INVALID CARD NO. CARTE NON

8 P48 P39 SPED Low funds Preauth full INSUFFICIENT FUNDS MANQUE DE FONDS $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE NOT $ NOT AVAILABLE REFUSÉE MANQUE DE FONDS $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE Duplicate transaction E Maximum online refund reached Maximum offline refund reached Maximum credit per refund reached $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE

9 P48 P39 SPED Number of times used exceeded USAGE EXCEEDED USAGE EXCEEDED USAGE EXCÉDÉE USAGE EXCÉDÉE Maximum refund credit reached $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE $ LIMIT EXCEEDED LIMITE $ EXCÉDÉE Duplicate transaction authorization number has already been corrected by host Inquiry not allowed Over floor limit 087 Q7 Maximum number of refund credit by retailer CARD NOT SUPPORTED CARTE NON ACCEPTÉE E OVER RETAILER LIMIT MAGASIN LIMITE DÉPASSER NOT NO POS ACCESS REFUSÉE PAS ACCES AU TPV OVER STORE LIMIT MAGASINLIM EXCD

10 P48 P39 SPED Place call CAF status inactive or closed Referral file full NEG file problem 092 Q7 Advance less than minimum E CARD USE LIMITED USAGE RESTREINT E E OVER RETAILER LIMIT MAGASIN LIMITE DÉPASSER CARD USE LIMITED USAGE RESTREINT OVER STORE LIMIT MAGASINLIM EXCD Delinquent

11 P48 P39 SPED Over table limit Amount over maximum PIN required Mod 10 check failure Force Post E E E PIN ERROR NIP ERRONÉ INVALID CARD NO. CARTE NON E PIN ERROR NIP ERRONÉ Bad PBF INVALID CARD

12 P48 P39 SPED NO. CARTE NON REFERRAL RESPONSE Unable to process transaction E Place call E NEG file problem CAF problem Card not supported E E INVALID CARD CARTE NON INVALID CARD CARTE NON

13 P48 P39 SPED 106 Q7 Amount over maximum Over daily limit OVER RETAILER LIMIT MAGASIN LIMITE DÉPASSER USAGE EXCEEDED OVER STORE LIMIT MAGASINLIM EXCD USAGE EXCEEDED USAGE EXCÉDÉE USAGE EXCEEDED CAF Problem 109 Q7 Advance less than minimum Number of times used exceeded E OVER RETAILER LIMIT MAGASIN LIMITE DÉPASSER USAGE EXCEEDED OVER STORE LIMIT MAGASINLIM EXCD USAGE EXCEEDED USAGE EXCÉDÉE USAGE EXCEEDED Delinquent

14 P48 P39 SPED Over table limit E E Timeout E PTLF error Administration file problem Unable to validate PIN: security module down E E ERROR RESPONSE

15 P48 P39 SPED Merchant not on file Invalid account Incorrect PIN Advance less than minimum Administrative card needed 204 Q7 Amount over maximum PIN ERROR NIP ERRONÉ E OVER RETAILER LIMIT MAGASIN LIMITE DÉPASSER PIN ERROR NIP ERRONÉ OVER STORE LIMIT MAGASINLIM EXCD

16 P48 P39 SPED Invalid Advance amount CAF not found Invalid transaction date Invalid expiration date Invalid transaction code PIN key sync error CARD IS NOT SET UP CARTE INACTIVE CARD NOT SET UP CARTE INACTIVE

17 P48 P39 SPED Destination not available Error on cash amount Debit not supported ISSUER NOT ONLINE EMETTEUR NON RELIE CARD NOT SUPPORTED CARTE NON ACCEPTÉE E NOT NO POS ACCESS REFUSÉE PAS ACCES AU TPV AMEX RESPONSE (DECLINES) AMEX Denial 12 CALL AMEX AMEX Invalid merchant AMEX Account error APPELER AMEX 12 INVALID MERCHANT MARCHAND INCONNU ACCOUNT ERROR COMPTE ERRONÉ AMEX Expired card EXPIRED CARD CARTE EXPIRÉE AMEX Call Amex CALL AMEX

18 P48 P39 SPED APPELER AMEX AMEX Call 03 CALL AMEX 03 NOTE: Invalid CVD (CID) APPELER AMEX AMEX System down DOWN EN PANNE AMEX Call 05 CALL AMEX 05 APPELER AMEX AMEX Declined DECLINED REFUSÉE AMEX Declined DECLINED REFUSÉE AMEX Service error SERVICE ERROR ERREUR DE SERVICE AMEX Call Amex CALL AMEX APPELER AMEX 441 0A AMEX Amount error AMT ERROR RETRY MONTANT ERRONÉ CREDIT CARD RESPONSE (DECLINES) CREDIT CARD Invalid expiration date DECLINED INVALID EXPIRY DATE

19 P48 P39 SPED REFUSÉE DATE EXPIRÉE NON CREDIT CARD Invalid transaction, rejected DECLINED REFUSÉE CREDIT CARD Refer Call CREDIT CARD Decline, Pick up card, Call DECLINED UNKNOWN ACCOUNT REFUSÉE COMPTE INCONNU DECLINED 41HOLD CARD CALL REFUSÉE 41GARDER CARTE APPELER CREDIT CARD Decline, Pick up card DECLINED PICK UP CARD REFUSÉE GARDER CARTE CREDIT CARD Decline, Pick up card DECLINED 43HOLD CARD CALL REFUSÉE 43GARDER CARTE APPELER CREDIT CARD Decline DECLINED

20 P48 P39 SPED REFUSÉE CREDIT CARD Expired Card DECLINED EXPIRED CARD REFUSÉE CARTE EXPIRÉE CREDIT CARD Refer DECLINED REFER CALL REFUSÉE REFEREZ APPELER CREDIT CARD Expired card refer DECLINED REFUSÉE CREDIT CARD Not authorized CREDIT CARD CVV Cryptographic error CREDIT CARD Invalid CVV DECLINED REFUSÉE DECLINED REFUSÉE DECLINED REFUSÉE CREDIT CARD Invalid CVV DECLINED REFUSÉE CREDIT CARD Invalid CVV DECLINED DECLINE RESPONSE REFUSÉE

21 P48 P39 SPED Bad format Bad data Invalid Clerk ID Bad close System timeout System error INVALID CLERK ID COMMIS NON TRANS NOT PERMITTED OPÉRATION NON PERMISE TIMEOUT DÉLAI DÉPASSE E

22 P48 P39 SPED Bad response length Invalid PIN block PIN length error PIN ERROR NIP ERRONÉ PIN ERROR NIP ERRONÉ 880 Final packet of a multipacket transaction 881 Intermediate packet of a multipacket transaction MAC key sync error Bad MAC value

23 P48 P39 SPED Bad sequence number resend transaction Terminal must handle this internally resend Terminal must handle this internally resend Capture PIN Tries Exceeded EXCESS PIN TRIES TROP ERREURS NIP Capture Expired Card EXPIRED CARD CARTE EXPIRÉE Capture NEG Capture Capture CAF Status Capture Advance < Minimum Capture Num Times Used Capture Delinquent Capture Over Limit Table CARD RESTRICTED CARTE RESTREINT CARD RESTRICTED CARTE RESTREINT INVALID AMOUNT MONTANT NON MAX USE EXCEEDED USAGE MAX EXCÉDÉ ACCOUNT COMPTE PROBLÈME EXCEEDS LIMIT LIMITE EXCÉDÉE Capture Amount Over INVALID AMOUNT

24 P48 P39 SPED MONTANT NON Capture Capture CARD RESTRICTED ADMIN RESPONSE CARTE RESTREINT Initialization failure merchant number mismatch Initialization failure pinpad mismatch No match on Poll code No match on Concentrator ID Invalid software version number 966 Duplicate terminal name NO MATCH ON POLL CODE NO MATCH ON CONCENTRATOR ID INVALID VERSION NUMBER DUPLICATE NAME 970 Terminal/Clerk table full TABLE FULL