Ford Asia Pacific: Ford Guest Experience

Transcription

1 Ford Asia Pacific: Ford Guest Experience (Android) User Manual Version th June, 2017 Prepared by Hard n Soft Technologies Pvt. Ltd. Ford Guest Experience: User Manual Page 1 of 28

2 Table of Contents Introduction... 3 Login... 3 Home Screen... 4 Modules Ford Intro Video : Know Your Guest : Learning all about Ford : Show how we are Better : Ownership Experience : Personalize Guest Car : Financial Solutions : Variant Compare : Brochure : Gallery: Guest Touch Points : Learning Resources : Notice Board : Version Details : Logout Ford Guest Experience: User Manual Page 2 of 28

3 Introduction The Ford Guest Experience (FGE India), is a Sales application, primarily used by Sales Consultants (SC) to demonstrate and highlight the vehicle features. This tool will contain details of 5 vehicles which are listed below: Ecosport Aspire New Figo Endeavour Mustang In the event that you require additional assistance, please us at supportin@fordguestexperience.com Login Your 9 Digit Stars ID has to be entered for Username. Sales Consultant name has to be entered for Enter Name. Ford Guest Experience: User Manual Page 3 of 28

4 Home Screen On successful Login, the home screen will show the main menus and slide show of available models. Ford Guest Experience: User Manual Page 4 of 28

5 Modules 1. Ford Intro Video : On tapping on Ford Intro video from side menu, the video depicting the history and achievements of Ford Motor Company will be played. 2. Know Your Guest : On tapping know your Guest from side menu or home screen, a list of questions with options to understand the guest s preference of vehicle will be captured. Only one option can be selected at a time. Ford Guest Experience: User Manual Page 5 of 28

6 Question 1: If the guest, already has a car we have to select the corresponding option and mention the name of the vehicle in the text box. Else, we have to choose None. Question 2: To calculate the average running of the current vehicle, tap on the month and year (Select the month and year of purchase), enter the odometer reading and automatically the average running is calculated. We can also edit the average running field. Question 3: Need to enter the competitor vehicle name. Question 4 10 : Need to select the desired option based on the question. Mandatory Questions * - Question 6 and Question 8 are mandatory and based on the option selected the application will suggest the vehicle in the next screen. On tapping Done button, we will be navigated to the Suggested Vehicle screen. Suggested Vehicle: Based on the selection of options from the mandatory questions, the Suggested vehicle and Also Consider vehicles will be displayed. We can tap on the vehicle image and navigate to 360 Exterior view, if the vehicle content is already downloaded. Ford Guest Experience: User Manual Page 6 of 28

7 3. Learning all about Ford : On tapping Learning all about Ford from side menu we can move to the Select a Vehicle screen. On choosing the desired vehicle the 360 exterior view will be loaded. We can navigate rom home screen Go button as well, if the vehicle content is already downloaded. Queue Download: - Initially all the vehicles will be in Tap to Download Status. (Eg: Aspire). - Select a Vehicle for download (Eg. Ecosport). Download progress will be shown. - Tap on another vehicle (Eg: Aspire). - An alert will ask you that current vehicle download in process, do you want to queue download for the selected vehicle. - Tap on Download. - The status bar shows as Download Pending for Aspire. Queue Updates: - Tap on another vehicle which has update (Eg: Mustang) - An alert will ask you that current vehicle download in process, do you want to queue update for the selected vehicle. - Tap on Update to Queue the vehicle. Ford Guest Experience: User Manual Page 7 of 28

8 - The status bar shows as Download Pending for Mustang. - Tap on Skip to skip the update and explore the content. Cancel the download from Queue: - Tap the vehicle having Download pending status - A confirmation message pops up that you want to cancel the download or not. - For update, a confirmation message pops up that you can Cancel the download or skip the download cancellation and move to the further screens. Ford Guest Experience: User Manual Page 8 of 28

9 360 Exterior By default, 360 Exterior view will be loaded. We can choose the desired color from color palette and view the vehicle 360 view in the chosen color. 360 Interior view. On tapping Interior icon, 360 Interior view will be loaded. We can view the vehicle 360 interior Ford Guest Experience: User Manual Page 9 of 28

10 Hotspot On tapping Hotspot icon, the Exterior Front view of the vehicle will be loaded with the first category hotspots animated on the vehicle. We can view the hotspots of each category in 4 positions. Exterior Front Exterior Rear Interior Front Interior Rear If there are no hotspots available for a category, the category icon will be disabled. On visiting a hotspot feature the animation effect of the hotspot feature will be stopped after viewing to indicate that we have viewed that hotspot feature. Ford Guest Experience: User Manual Page 10 of 28

11 On tapping on the hotspot feature, we will be able to view the image/video and its feature description. If interactivity icons are available we can use them to depict the feature with its different effects. On swiping the screen, we can view the other features of the selected category for the current position. (Eg: Exterior Front). Hotspot Gallery All the hotspots are classified into their corresponding categories and for each category Exterior / Interior classification is mentioned. On tapping each feature we will be able to view the image/ video with description. Ford Guest Experience: User Manual Page 11 of 28

12 4. Show how we are Better : On tapping Show how we are better from side menu or home screen, Select a Vehicle screen will be displayed to choose the desired vehicle. On selecting the desired vehicle, the list of variants available for that vehicle will be listed. We can choose a maximum of 3 competitors for comparison at a time. Ford Guest Experience: User Manual Page 12 of 28

13 On tapping Compare, the results for the chosen variants are displayed. By default the Show All features is selected. On tapping Hide from the result section the common specifications among the chosen variants are hidden. On tapping different categories the sub categories and specifications are displayed based on the selection. Smart Drive : On tapping Smart Drive from side menu or home screen, the list of audio files will be displayed from which the desired file can be played. This is to depict the SYNC feature of ford vehicles. Ford Guest Experience: User Manual Page 13 of 28

14 5. Ownership Experience : On tapping Ownership Experience from side menu or home screen, it will lead you to the next screen which having Service Price Promise, Extended Service Business, Scheduled Service Plan modules. When internet is unavailable the Service Price Promise, Scheduled Service Plan will be disabled. On tapping Service Price Promise and Scheduled Service Plan the corresponding webpages will be loaded inside the application. Ford Guest Experience: User Manual Page 14 of 28

15 Extended Service Business Price List: The Extended Service schemes and price list of all the vehicles are availble for the below categories. EW with RSA Total Maintenance Plan Scheduled Service Plan EW with RSA : The amount are displayed based on the mentioned criteria : Model, Fuel Type, Product Type and Plan Terms/Km. Total Maintenance Plan: The amount are displayed based on the mentioned criteria : Model, Fuel Type and Plan Terms/Km. Scheduled Service Plan : The amount are displayed based on the mentioned criteria : Model, Fuel Type and Plan Terms/Km. Ford Guest Experience: User Manual Page 15 of 28

16 6. Personalize Guest Car : On tapping Personalize Guest Car from side menu or home screen, the Select a Vehicle screen will be displayed. On tapping the desired vehicle, by default the exterior view of the vehicle with the list of exterior accessories will be displayed. Ford Guest Experience: User Manual Page 16 of 28

17 On tapping Inerior icon, the interior view of the vehicle with the list of interior accessories will be displayed. On tapping the thumb images we will be able to select/deselect the accessory. On tapping View, the full screen image of the accessory can be viewed. On tapping camera icon, the vehicle will be captured in the desired angle and will sent as an to guest with the selected accessory list images. On tapping the list icon, the guest can view the list of accessories selected under exterior and Interior category. Ford Guest Experience: User Manual Page 17 of 28

18 7. Financial Solutions : On tapping Financial Solutions from side menu or home screen, the details to generate a financial quote will be captured here. The guests desired vehicle will be selected and the list of documents that the guest needs to submit to avail loan will be displayed on selecting the type of guest from the list. Ford Guest Experience: User Manual Page 18 of 28

19 Once all the details are filled (Need to fill atleast 0 for all the fields) will be sent with the generated quote. 8. Variant Compare : On tapping Variant Compare from side menu, Select a Vehicle screen will be displayed to choose the desired vehicle. Ford Guest Experience: User Manual Page 19 of 28

20 On selecting the desired vehicle, the list of variants available for that vehicle will be listed. On tapping Technical Specification the technical details of the chosen vehicle will be displayed. We can choose a maximum of 3 variants for comparison at a time. On tapping compare the results for the chosen variants are displayed. By default the Show All features is selected. On tapping Hide from the result section the common specifications among the chosen variants are hidden. On tapping different categories the sub categories and specifications are displayed based on the selection. Ford Guest Experience: User Manual Page 20 of 28

21 9. Brochure : On tapping Brochure from side menu, Select a Vehicle screen will be displayed to choose the desired vehicle. We need to enter the Title, Guest name and Guest ID. By default the Sales Consultant ID will be populated. Ford Guest Experience: User Manual Page 21 of 28

22 10. Gallery: On tapping Gallery, the gallery screen with the thumb of all images/videos will be displayed. On tapping each thumb, the corresponding image/ video will be displayed in full screen. We can scroll to view all the image/video in gallery section. 11. Guest Touch Points : On tapping Guest Touch Points, the India map will be loaded with the service points count getting displayed at State level. Ford Guest Experience: User Manual Page 22 of 28

23 On tapping each count the city level service counts will be displayed and further the service point with the details of service point (Service point name, Address, Phone number) will be displayed. On tapping Sales tab, similar details of Sales points can be viewed. On tapping Reset button, the map will be loaded to the default view (Service points at state level). When internet is not available, an image will be displayed with the default view. Ford Guest Experience: User Manual Page 23 of 28

24 12. Learning Resources : On tapping Learning Resources from side menu, the screen with different categories will be displayed. Under each category files (Image, video or pdf) will be pushed as update to the application which will be sorted by date or file name. When you logout and login online the files will get updated, if any. 13. Notice Board : On tapping Notice Board from side menu, the message inbox screen will be displayed. When no messages are available the alert message will be displayed. From dealer or Zone head the messages will be pushed as update to the application. The no of unread messages will be shown in side menu. When you logout and login online the messages will get updated, if any. Ford Guest Experience: User Manual Page 24 of 28

25 14. Version Details : On tapping Version Details from side menu, the version details of Application, Each Product and Others screen will be displayed. The installation ID, Dealer name and Dealer code also will be displayed. In case of any issues, there is a provision to delete a particular vehicle content. Tap on Product Update Long press the vehicle image for which the entire content has to be deleted. A confirmation box will pop up. On selecting Ok. The corresponding vehicle content will be deleted. The status of the vehicle in Learing All about Ford will be reset to Tap to Download. Ford Guest Experience: User Manual Page 25 of 28

26 - When we try to delete content of a vehicle not yet downloaded. An alert will be thrown Vehicle Content not available. - When we try to delete content of a vehicle when the download is in progress. An alert will be thrown. Ford Guest Experience: User Manual Page 26 of 28

27 Logout On tapping Logout from side menu, the application will be logged out and login screen will be displayed. The application will automatically logout every day at PM. Ford Guest Experience: User Manual Page 27 of 28

28 If the application has not been logged in online for 3 days, it will automatically logout and we need to login online for further access. Thank You ************* Ford Guest Experience: User Manual Page 28 of 28