Mambu Mobile Overview v2.9

Transcription

1 Mambu Mobile Overview v2.9 1 of 36

2 Versi on # Change History Date Description Summary of Changes 1.0 June 2014 Initial Release 2.0 November 2014 Updated with changes for Mambu Mobile v February 2015 Updated with changes for Mambu Mobile v2.5 (for Mambu 3.9) 2.6 April 2015 Updated with changes for Mambu Mobile v2.6 to support Mambu 3.10 Updated List Views section: described support for custom views Updated sections: - Map (Geocoding), Creating Clients New sections: - Profile Picture and Signature - Miscellaneous updates Added Features Summary section Added Create and Edit Groups sections Added Transaction Reversal section and and Printing for Transactions Updated Offline mode section 2.8 June 2015 Updated with changes for Mambu Mobile v2.8 to support Mambu July 2015 New features and support for Mambu 3.12 Removed restrictions for Grouped Custom Fields Added support for Linked Custom Fields Added support for Comments Added support for Lines of Credit New features: Capability to update Loan Account terms Viewing paid repayments interface to Map applications to view directions to Mambu entities. Improvements: Client and Group details simplified: accounts are displayed as a separate tab instead of a separate view Miscellanious UI improvements 2 of 36

3 Mambu Mobile Overview 1 Overview 5 Installation 5 Features Summary 5 Mambu Mobile capabilities 5 Mambu Mobile only features 6 Mambu Mobile specifics 7 Settings 7 Login Settings section 8 User Interface Settings section 8 Offline Mode Settings section 8 Login 9 Offline Password Setup 9 Dashboard Screen (Home screen) 9 Search Functionality 10 Permissions 10 Dashboard Menu 11 List Views 11 List Views Menus 13 Search 13 Entity Details views 14 Client Details 14 Group Details 15 Loan Product and Savings Product Details 15 User Details 15 Branch Details 16 Centre Details 16 Loan Account Details 16 Deposit Account Details 17 Line Of Credit Details 18 Submitting Account Transactions 18 Transaction Details Form 19 3 of 36

4 Transaction Reversal 19 Creating New Client 20 Editing Clients 21 Editing Client Profile Picture and Signature 21 Creating New Group 23 Editing Groups 24 Creating New Account 24 Editing Loan Account Terms 24 Editing Account Fields 25 Creating New Task 25 Editing, Completing and Viewing Tasks 25 Search View 25 Geocoding Addresses (Map View) 26 Display Mode 26 Set Address and Geocode Mode 27 Adding Attachments 28 Offline Mode 29 Offline Settings 30 Offline Mode Support 30 Offline Password 30 User Saving Data for Offline Processing 30 Save My Accounts 31 Save For Offline menu 32 Application Saving Data for Offline Processing 32 Switching to Offline Mode 33 Login in Offline Mode 33 Working Offline 34 Switching Back to Online Mode 35 Viewing and Submitting Offline Transactions 35 Offline Transactions View 35 Offline Transactions View 36 Confirmations View 36 4 of 36

5 Overview Mambu Mobile (MM) is an Android application which can be installed on the majority of the latest android mobile phones and tablets. With Mambu Mobile, field officers have access to all their clients information on the go always informed, always up to date in real time. From wherever they are, staff can easily add new clients, create new accounts, perform account transactions, look up account and client details, account history and contact information. And with the Mambu Mobile Offline mode, credit and loan officers can work without interruption with their clients and continue performing all accounts transactions even in the areas where there is little or no Internet and then submitting their transactions to Mambu. Installation Mambu Mobile can be installed from the Google Play Store. Mambu Mobile only works with Mambu core platform. Mambu Mobile supports Android versions starting from Android 4.0 (Honeycomb) and higher. Features Summary Mambu Mobile application is intended primarily for Mambu credit officers. This section provides a summary of what you can do using Mambu Mobile and highlights any specifics in performing Mambu functions Mambu Mobile capabilities This section lists Mambu functions which can be performed using Mambu Mobile Viewing 1. Clients and Groups 2. Loan and Deposit Accounts 3. Loan and Deposit Products 4. Tasks 5. Users, Branches, Centred 6. Viewing Custom views 7. Viewing Comments 8. Viewing Lines of Credit Creating 9. Clients 10. Groups 11. Loan Accounts 12. Deposit Accounts 13. Tasks 14. Comments 5 of 36

6 Updating 15. Clients 16. Groups 17. Tasks 18. Loan Account Terms 19. Custom Fields for Loan and Deposit Accounts Deleting 20. Tasks Loan Account Transactions 21. Approve and Undo Approve 22. Disburse and Undo Disburse 23. Make Repayment 24. Apply Fee Deposit Account Transactions 25. Approve and Undo Approve 26. Deposit and Reverse Deposit 27. Withdrawal and Reverse Withdrawal 28. Transfer and Reverse Transfer 29. Apply Fee Other Mambu operations 30. Uploading attachments 31. Managing profile pictures 32. Searching entities in Mambu Mambu Mobile only features Mambu mobile providers a number of additional features not available in Mambu 1. Offline mode support Mobile users can optionally enable offline mode support. With this mode enabled the system automatically saves data accessed by the user for offline processing. The user can also proactively save required data for offline. If the connection is interrupted, the user can continue perform Mambu operations or can log in later and work offline in the areas where there is no or unreliable internet connectivity. Offline transactions can be submitted to Mambu once back in online mode 2. Digital signing for Clients Mobile users can get client s signatures using mobile app and submit them to Mambu 3. Map and Geocoding Mobile users can view addresses on the map, create and update addresses using map. Addresses set via map are decoded and locations are stored in Mambu 4. Attaching profile pictures and picture attachments 6 of 36

7 Mobile users can take pictures using devices camera. The pictures can be attached as client profile pictures or send to Mambu as attachments, 5. ing and Mobile Printing for Transaction details Transaction details are displayed to the Mobile users when the transaction is successfully posted or when the user selects a historical transaction from a list of account transactions. These details can be ed or printed from this view Printing option is available only on the devices with Android 4.4 (KitKat) and newer. Mambu Mobile specifics Mobile users should be aware of the differences in some of the operations available with Mambu Mobile Viewing 1. For Groups, only Pure groups loans are displayed in group s accounts summary 2. Some details, like role names, linked accounts and Interest sources may not be displayed on the mobile Creating 3. Viewing Product permission is required for the mobile users to create accounts (in addition to Create permissions). 4. Creating new Accounts for Hybrid Group loan products is not supported 5. Withholding taxes cannot be specified for deposit accounts Updating 6. Client Type and Groups Type cannot be modified 7. Client ID and Group ID cannot be modified 8. Client and Groups assignments cannot be modified 9. Preferred Language field cannot be modified Account Transactions 10. Cannot Disburse Loans with tranches 11. Cannot Disburse Loans with zero amount 12. Cannot specify disbursement fees when disbursing Loan account 13. Cannot Transfer to a different client s account 14. Apply Fee transactions can be performed only when Allow Arbitrary Fees option is enabled for the product. Named fees are not supported. Subsequent sections describe Mambu Mobile features in more details Settings Settings is the first screen that is displayed to the user after the initial installation. Settings view can be also accessed from the Login screen at any time. Mambu Mobile Settings are divided into the following sections: Login Settings User Interface Settings 7 of 36

8 Offline Mode Settings Login Settings section Mambu Domain Name Enter you mambu domain here (without https part). Example: mymambu.mambu.com. It is a mandatory field. Username The username of the Mambu user. If this field is populated, this username would appear on the Login screen as a default. If the user subsequently enters a different name on the Login screen and selects Remember - the newly entered name becomes a new default. User Interface Settings section Lists Size A maximum number of entries displayed on the List views per single page. This applies to such views as lists of Clients, Loan Accounts, etc. The minimum is 20 and the maximum is 100. Clear Search Suggestions History MM users can perform searches of Mambu entities and MM remembers the history of the user s search results selections. This history of previous search results selections is displayed as suggestions for subsequent searches. This setting allows users to clear all previous search suggestions. Note, the User Interface Setting section is also available on the dashboard (home) screen via menu and can be edited by the user any time during his login session. Profile photo resizing MM users can specify the maximum size of the client profile pictures to be sent to Mambu. This setting allows user to request mobile app to scale down larger pictures before sending them to Mambu. See more details in the Editing Profile Picture section Offline Mode Settings section This check box option allows users to dynamically enable or disable application s support for Offline Mode. When the Offline Mode support is enabled, application saves data accessed by the user in the offline storage and allows user to switch to the Offline Mode when internet connection is not available. With this setting on, the MM also allows users to proactively save the data needed to work in the offline mode. This allows users to switch to the offline mode and to continue working without the Internet connection. With this option enabled, users can also log in into application in the Offline Mode 8 of 36

9 Login Login screen allows user to login into his Mambu account. Provide Mambu username and password to login into your mambu account. If the username was specified in Settings - or was Remembered during previous logins - it will be displayed as a default. Settings menu is available on this screen to make any required changes, Offline Password Setup Offline Password is required to allow user to login into the application in Offline Mode. When the user enables Offline Mode Support in Settings for the first time, the Offline Password Set Up screen is displayed immediately after the successful login. Enter your password for the offline login here. It is recommended to choose password different from you Mambu online login password. The offline password is used only for the user to login into the application in the Offline Mode when there is no Internet connection available. This setting is optional and the user can set it up later at any time from the menu on the Home screen. If the offline password is not set, the use can still switch to the Offline Mode from his online session whenever there is a loss of internet connection, the offline password is not requited for such switch. Dashboard Screen (Home screen) The Dashboard is the first screen displayed to the user after successful login to Mambu (except when the user enables the Offline Mode in settings. In this case the Offline Password Setup remains the first screen displayed to user until the offline password is setup) This screen is the Home screen for the MM application. From most other screens the user can always go back to the Home screen by pressing the Mambu icon with < sign next to it on the action bar 9 of 36

10 The Home screen allows user to select his next activity: viewing clients, accounts, etc. All activities selectable from the Dashboard are List View activities, which display the paginated lists of the corresponding Mambu entities (the only exception is the Your Profile view, which displays user details) The Offline Transactions item is displayed on the Dashboard only under the following conditions: a) there are outstanding offline transactions (transactions created by the user in the Offline Mode and not submitted to Mambu yet). In this case, the number of such transactions is displayed in brackets, or b) there are offline transaction confirmations (Mambu confirmations for successfully submitted offline transactions) which are still not cleared (deleted) by the user and which can be viewed using the Offline Transactions view Search Functionality The Dashboard view and some of the List views (see below) allow user to request a search for Mambu entities using the Search widget at the top of the view. The user can specify the search string and press return. The application quires data in Mambu and displays the returned results in the Search View (see more in a Search View section). Selecting a returned item from the Search View would display item s details. The Search widget on the Dashboard view allows user to search Mambu for all of the supported Mambu search types, specifically: Clients, Groups, Loan Accounts, Deposit Accounts, Users, Branches and Centres. Entities of any of these types matching the search criteria will be returned by Mambu and displayed in the Search View. The Search widget on the List Views, on the other hand, allows user to search Mambu just for the specific type of Mambu entity associated with this List View. For example, on the Clients List view, the user s search string will be used to search for matching Clients only, while, for example, on the Team view, the search string will be used for searching Users only. Permissions The actual list of activities displayed on the Dashboard screen depends on the user s Mambu permissions. If, for example, the user doesn t have permission to see Deposit accounts, the Deposit Accounts view will not appear on the Dashboard screen Note: the same approach applies to all views, menus and operations supported by the Mambu Mobile: if the user doesn t have the permission, for example, to Create Clients or Enter Repayments, the corresponding menus and operations will not be visible to this user 10 of 36

11 Dashboard Menu The following actions can be performed by the user from the Dashboard screen via menu options 1. Create New Client and New Group. These options launch Create Client or Create new Group view respectively 2. Save My Accounts. This menu is visible only if the Offline Mode Support is enabled. This option allows user to retrieve from Mambu and save his clients, groups, accounts and tasks for future offline processing. When the user needs to switch to the offline mode later on, these entities will be available to him in the offline mode For Credit Officers, this option allows user to save all clients, groups and accounts assigned to him (as well as his open tasks) 2.2. For Non Credit officers, the application retrieves from Mambu and saves clients, groups and accounts as specified by the current corresponding view s filter settings (see more on filters in the List Views ) 3. Work Offline. The menu is visible only if the Offline Mode Support is enabled. This option allows user to switch to the Offline Mode processing if there is no internet connection. Note that if there is an internet connection and, therefore, the user can access Mambu in online mode, the user cannot switch to the Offline Mode. In this case, selecting this option would only inform the user that his connection is OK and will not switch the app into the Offline Mode 4. Set Offline Password. This menu is visible only if the Offline Mode Support is enabled. This option allows user to set or modify his Offline Login password 5. Settings This menu option allows user to modify the User Interface part of his settings. See Settings for more details 6. Logout This menu option is available on most screens and logs user out of Mambu Mobile. List Views List Views display lists of summaries for Mambu entities and allow user to select an individual item to view it in details. List views can be started from the Dashboard screen. Clicking on Clients item on the Dashboard, for example, launches the Clients List View. Custom Views For Clients, Groups, Loans and Deposits, the corresponding List Views first retrieve and display a list of Custom Views available to the user in Mambu. For example, selecting a Clients List View would display user s Mambu Views of the Clients view type. Selecting a specific view (e.g. Active Clients ) would display a paginated list of the corresponding entities for that view. In addition to displaying views defined in Mambu, mobile app will display up to two additional views in the list view: - Filter View (called Other Clients, Other Loans, etc.). This view allows user to go to a filter view to retrieve entities by specifying available filter criteria (for example, by Branch, Centre, State, etc.) - Assigned to You view is displayed for Credit Officers only. Selecting this view would display a list of corresponding entities assigned to the user. This view is called Your Clients or Your Groups for Clients and Groups respectively 11 of 36

12 If there are no custom views defined in Mambu for this user and the user is not a Credit Officer then selecting a List View would take the user directly to the Filter View (e.g. Other Clients ), as the only option available, and would display the filter setting for this entity type right away. A list of Custom Views is not displayed in the Offline Mode. Instead, a list of entities saved for offline processing is displayed right away All lists of items initially displays the very first page, The user can then navigate through the list by using Next and Previous buttons to view subsequent or previous pages. The page size is defined in the User Interface section of the Settings and can be changed by the user. The following List Views can be launched from the Dashboard. 1. Your Tasks list view. This view displays the list of user s Tasks. This view has no Show Filter menu but it has two additional menu options to select viewing either Open (Uncompleted) or Completed Tasks. Selecting an item from the Task list view launches Task Details view for the selected task. 2. Clients list view. This view displays a list of Mambu Clients. Using Show Filter menu item Clients can be filtered by Branch, Credit Officer name and client s State. Selecting an item from the Clients list view launches Accounts Summary view for the selected client. 3. Groups list view. This view displays a list of Mambu Groups. Using Show Filter menu item Groups can be filtered by Branch, and Credit Officer name. Selecting an item from the Group list view launches Accounts Summary view for the selected group. 4. Loan Accounts list view. This view displays a list of Mambu Loan Accounts. Using Show Filter menu item Loan Accounts can be filtered by: Branch, Credit Officer name and account s State. Selecting an item from the Loan Accounts list view launches Accounts Details view for the selected loan account. 5. Deposit Accounts list view. This view displays a list of Mambu Deposit Accounts. Using Show Filter menu item Deposit Accounts can be filtered by: Branch, Credit Officer name and account s State. Selecting an item from the Deposit Accounts list view launches Accounts Details view for the selected deposit account. 6. Loan Products and Savings Products list views. These views have no Show Filter menu. Selecting an item from this view launches Product Details view for the selected product. 7. Team list view. This view displays the list of Mambu Users. This view has no Show Filter menu. Selecting an item from the Team list view launches User Details view for the selected user. 8. Branch list view. This view displays the list of Mambu Branches. This view has no Show Filter menu. Selecting an item from the Branch list view launches Branch Details view for the selected branch. 9. Centres list view. This view displays the list of Mambu Centres. This view also has a Show Filter menu option, which allows customizing the search. Centres can be filtered by Branch. 12 of 36

13 Selecting an item from the Centres list view launches Centres Details view for the selected centre 10. Offline Transactions list view. As described before, this item is displayed only if the user has un-submitted offline transactions and/or not deleted offline transactions confirmations. Selecting this item launches a view displaying a list of outstanding offline transactions or Mambu confirmations. This view is described in more details in the Offline Transactions view section. List Views Menus A user can perform a number of operations from the list views. The available menus may differ somewhat depending on the specific list view type. The screenshot below is for the Clients list view. Available menu options (individual for each view) are described below. Show Filter. Displays Filter settings available for the view. As mentioned above, this menu is available for Clients, Groups, Loan Accounts, Deposit Accounts and Centres views. Save For Offline and Work Offline and Logout are standard options available on many views. Their behaviour is the same as described in the menus for the Dashboard view. Search List Views may contain a Search Widget for searching entities in Mambu. On narrow devices the search widget could be displayed minimized. Click this icon to expand the search widget and to enter your search string. Search Widget is available on the following list views: Clients Groups Loan Accounts Deposit Accounts Users (Team view) Branches Centres 13 of 36

14 Executing a search from any of these list views retrieves Mambu entities of that specific entity type. Search results returned by Mambu are displayed in the Search View. Entity Details views Entity Details is a generic name used to described any view displaying the details for a Mambu Entity. The following types of the Entity Details views are available to Mambu Mobile users: Client Details Group Details Loan Account Details Savings Account Details Loan Product Details Savings Product Details Branch Details Centre Details User Details Task Details Lines of Credit Details Entity Details views display detailed information for the selected entity (in a tabular format) and allow user to perform operations associated with this entity (typically via a menu). Contact information. Whenever an entity has contact information (phones, addresses, etc) - this information on the entity details can be clickable and the user can launch a corresponding activity by clicking on the contact item (e.g. to launch a phone dialer for the phone contact or a launch a map view for the address info). The availability of such activities is subject to the device specific capabilities and device connectivity options. Comments Currently assigned Comments are displayed in a separate tab for all entities for which Comments are supported in Mambu and for the users with the View Comments permission. A Mobile user with the right permissions can also add a new comment from this view. New Comment menu option becomes visible ONLY when the user selects the Comments tab on an entity details. Client Details Accounts tab displays a list of accounts assigned to a client Tasks tab displays list of tasks linked to a client. Open and Completed takes can be viewed by using menu options When viewing client details the user can perform the following operations (via menu): Edit Client Create new Account for a Client Create new Task for a Client Create new Comment View Lines of Credit Create New Attachment 14 of 36

15 Submitting or Updating Client Profile picture. This is available by clicking on the currently displayed client picture image. Submitting or Updating Client Signature. This is available by clicking on the currently displayed image for the client signature. These last two operations are described in more details in the Editing Client Profile Picture and Signature section. Group Details Accounts tab displays a list of accounts assigned to a group Members tab displays a list of group members. Clicking on client displays its full details Tasks tab displays a list of tasks linked to a group. Open and Completed takes can be viewed by using menu options When viewing group details the user can perform the following operations (via menu): Edit Group Create new Account for a Group Create new Task for a Group Create new Comment View Lines of Credit Create New Attachment Customer s List of Accounts Accounts are displayed for Client and Group details in a separate tab. Accounts list displays a summary line for each customer s account. Selecting an account from this view launches Account Details activity to display the details of the account and to perform any account transactions. Note: For Groups, only Pure Group Loans are displayed in the Group s Accounts list. Group Loans (Loans of the Solidarity Group type of Product) are not displayed for the Groups. This means, that the total balance for the Group s Accounts Summary does not include any of the Solidarity Loans distributed between group members. For Clients, individually distributed loans for the Solidarity Group are displayed (for each group member to whom the group loan is distributed). Loan Product and Savings Product Details When viewing product details the user can perform the following operations (via menu): Create new Attachment View Comments and add a new Comment User Details In addition to the User details information, the User Details view may also contain an optional tab displaying Permissions assigned to this user. This tab is visible only if the mobile user is an Administrator (and also, if the selected user has any individual permissions assigned to him in Mambu). 15 of 36

16 Tasks tab is displayed for Users. It shows a list of tasks assigned to the user. Open and Completed takes can be viewed by using menu options When viewing user details the user can perform the following operations (via menu): View Comments and add a new Comment View Assigned Branch details Create new Attachment Note, that the Your Profile item on the Dashboard displays User details view for the logged in mobile User. Branch Details In addition to displaying details for the selected Branch itself, the Centres tab on this view is also available for viewing a list of Centres assigned to this Branch (if any). Selecting an item from the centres list allows user to view Centre Details for the selected Centre When viewing branch details the user can perform the following operations (via menu): View Comments and add a new Comment Create new Attachment Centre Details When viewing centre details the user can perform the following operations (via menu): View Branch details to which this centre is assigned View Comments and add a new Comment Create new Attachment Loan Account Details Loan Account details can be viewed by the user either by selecting an item from the Loans List view (available from the Dashboard) or by selecting a specific loan account on the Accounts Summary view for a specific client/group. Loan Account details view may contain the following four tabs with the account information. Overview tab - contains general account details Financial tab - contains summary with overall balances, dues and totals. This tab is displayed only for disbursed accounts Schedule tab - displays loan repayment schedule Transactions tab - displays account transactions history Comments tab - displays comments associated with the account allow to add new new comments When viewing loan account details the user can perform the following operations (via menu): Transactions. This is a high level menu from which the user can select a specific transaction type available for this loan account. The availability of 16 of 36

17 the specific operations depends on the account s state, account s product settings and on user s permissions to perform different account transactions. Below is the list of all possible transactions that might be performed for a Loan Account using Mambu Mobile: Approve Account Undo Approve Account Disburse Make Repayment Apply Fee Other menu operations available for a Loan account from this view are: Edit Loan Terms - to modify loan account terms (for loans in Pending and Partial Application states) Edit Fields- to modify account s custom fields Create new Attachment- to add attachment to the account View Client or View Group- to view details of the owner of the account View Branch Deposit Account Details Deposit Account details can be viewed by the user either by selecting an item from the Deposits List view (available from the Dashboard) or by selecting a deposit account from the Accounts Summary view for a specific client/group. Deposit Account details view may contain the following two tabs with the account information. Overview tab - contains general account details Transactions tab - displays account transactions history Comments tab - displays comments associated with the account allow to add new new comments When viewing deposit account details the user can perform the following operations (via menu): Transactions. This is a high level menu from which the user can select a specific transaction available for this deposit account. The availability of the specific operations depends on the account s state, account s product settings and on user s permissions to perform different account transactions. Below is the list of all possible transactions that might be performed for a Deposit Account with Mambu Mobile: Approve Account Undo Approve Account Make Deposit Make Withdrawal Make Transfer Other operations that can be performed for a Deposit Account from this view are: Edit Fields- to modify account s custom fields Create new Attachment - to add attachment to the account View Branch - to view details of the assigned branch 17 of 36

18 View Client or View Group- to view details of the owner of the account Line Of Credit Details Lines Of Credit details can be viewed by selecting a Line of Credit item from a list of Lines of Credit displayed for a Client or Group (see Customer Summary and Client and Group Details views described above) Lines Of Credit details can be also viewed by selecting Line of Credit ID displayed in accounts details view. Lines of Credit details displays information in two tans: a) Overview tab. Displays information about the Line Of Credit itself (the amount, ID, start and end dates, etc.) b) Accounts tab.. Displays a list of accounts associated with this line of credit. Mobile user can select an account from this view to see account details. Submitting Account Transactions As described in the Loan and Deposit Account Details sections, mobile Users can submit a number of account transactions to Mambu using Mambu Mobile. When a user selects a specific transaction from the available menu options, a transaction entry form is displayed. The screenshot below shows Make Repayment form, as en example. Mambu Mobile performs internal validation of each form to ensure the data is compliant with Mambu requirements. Note: Mambu Mobile users can submit Apply Fee transactions only for the products that allow arbitrary fees. Named Fees cannot be applied via Mambu Mobile. Disbursing Accounts with Tranches is not supported yet. Such accounts (for now) must be disbursed in Mambu Additional validation might be perform by Mambu itself, in which case the error message returned by the Mambu will be displayed to the user. For example, for Transfer transactions, Mambu Mobile cannot perform Accounting Methods consistency validation and this is done by Mambu server. For loan accounts with user-defined custom schedules the backdate entry is not displayed A message asking user to confirm transaction submission is displayed when the user clicks on the Submit button. If the submission of the transaction to Mambu fails, the returned error message is displayed to the user to adjust transaction details or to cancel transaction. If the transaction is submitted to Mambu successfully, the transaction confirmation form is displayed with transaction details, as shown in the next section. 18 of 36

19 Transaction Details Form Here is an example of the transaction details from displayed to the Mambu user for the successfully submitted account disbursement transaction. The form will display confirmation transaction ID, transaction amount, transaction channel fields and other available details Transaction details form can be also displayed for any historical transaction displayed on the Transactions tab on the account details view (see Loan Account Details and Deposit Account Details) Click on a transaction list item to see its full details. Reverse Menu Reverse transaction menu is available on this form for submitting transaction reversal operations. See Transaction Reversal section for details Menu function is currently released as beta version menu allows mobile users to displayed transactions details. Print Menu Print menu is available only on devices with Android 4.4. (KitKat) or newer. Print function is currently released as beta version This menu allows mobile users to print displayed transaction details using printers configured on the device. Supported printers include Google Cloud Printers, Google Drive (saved as pdf) and connected via WIFI or Bluetooth printers with installed Android Printer Service Plugin. These plugins are available for a number of printers from the Google Play (e.g. HP Print Service Plugin, Samsung Print Service Plugin, Epson Print Enabler, and others). Transaction Reversal Mambu Mobile supports submitting transaction reversal operations for the following Mambu transactions: For Loan Transactions: Undo (reverse) Disburse Transaction For Savings Transactions: Reverse Deposit Transaction Reverse Withdrawal Transaction Revers Transfer Transaction Transaction reversal can be initiated by the users with the right permissions in two ways: a) a just submitted transaction can be reversed from the transaction confirmation form using Reverse menu b) a historical transaction can be selected for display from the transactions list views and then selecting Reverse menu 19 of 36

20 The reversal menu is not available for users without applicable permissions, for transactions not supported for reversal by Mambu Mobile and for already reversed transactions. Mambu performs additional validation and may reject invalid transaction reversal operations. An error message will be displayed to the user. If the reversal transaction was successful then Transaction confirmation form with full transaction reversal details will be displayed. Creating New Client Mambu Mobile users with the right permissions can crate new clients. This activity can be started by selecting New Client menu option either from the Dashboard view or from the Clients List view. A dialog allowing user to select the Client Type for the new client is displayed. Selecting a Client Type from this dialog launches the Client Create view. The client create form allows user to enter client details in four tabs: - Overview tab (for names, gender and client assignments) - Contact tab (for phones and addresses, and latitude and longitude for the address ) - Custom Fields tab ( for adding custom fields) - ID Documents tab (for adding Identification Documents) Setting client address via Map Note that a user can also set client's address using a Map view. In this case the address will be also geocoded and will have its map position (latitude and longitude) saved for future map displays. Follow these steps to set client s address using Map. 1. Select Set Location on Map menu option from the Create Client form 2. On the Map view: long press and drag the displayed drop pin into the desired position on a map (alternatively, tap on the map in the target area first to quickly move the drop pin there. A User can then use the long-press and drag to position the pin precisely) 3. When the drop pin is in the desired location and the info view for the drop pin displays the desired address - click on this info view to accept the address and to return to the Client Create form. 1. The address details on the Create Client from will be populated with Google map address corresponding to the selected position. 2. The latitude and longitude of the address will be also displayed Note: the user should review the address populated on the Create Client form. The user can adjust any address information if needed (e.g. adding unit numbers, removing extra info, adding postal codes, etc.). 20 of 36

21 To change the latitude/longitude position the user can repeat address selection process on the map again Mambu Mobile performs the following validation for the Create Client request: First name and Last name are mandatory. Mandatory Custom Fields must be populated. If Identification Document must be present if it is required for the chosen client type Note: Mambu will perform additional validation, including verifying fields required by the internal controls, required Document ID templets, etc. Any error message returned by Mambu will be displayed to the user on this form to allow the user to adjust the data as needed. Editing Clients Mambu Mobile users with the right permissions can edit client details. This activity can be started by selecting Edit menu option from the Client Details view. A form for editing clients is displayed. The following fields currently cannot be edited: - Client ID - Client Type - Preferred Language - Client Assignments to a Branch, Centre and Credit officer Set Location on a Map menu option is available to set or edit client s address via Map, Follow the same steps as described in the Create Client section Editing Client Profile Picture and Signature Mambu Mobile users with the right permissions can upload, update and delete client profile pictures and client signatures. These actions can be performed from the Client Details view. Profile Picture To upload a new picture or to delete the currently assigned one, click on the currently displayed client picture (or the default image, if the picture is not assigned). If the client has a picture assigned then this picture is displayed and the user will be able to choose deleting it or replacing it with a new picture. If there is no picture assigned yet then the dialog allowing user to choose the new picture is displayed. The user can choose to take client s picture with a device camera or choose an existent picture file stored previously. Once the user takes or selects the picture, the picture will be displayed to the user to review it and to submit it to Mambu. 21 of 36

22 Settings for Profile Picture System Settings preferences allow user to set maximum size of the pictures to be sent to Mambu. Larger pictures will be scaled down by the app to the specified limit to allow user to send smaller files over the Internet. Under the Profile photo resizing setting (see Settings->UI Settings ) the following options are available: - Small (0.1MP) Mega pixels - Medium (0.5MP) Mega pixels - Large (1MP) - 1 Mega pixels - Maximim (2MP) - 2 Mega pixels Creating Client Signatures To have the user digitally signing using mobile application, click on the currently displayed client signature (or the default signature frame if there is no signature). The Signature View is displayed and the client can sign with his finger. The Signature view allows user to erase the signature view and retry. The user can then submit this signature to Mambu. If there is a signature assigned to a client, clicking on it would allow user to delete it or to replace it with a new one. The following screenshots display Taking Picture dialog options, Picture preview and submission view and the Signature view. Signature view is always displayed in the landscape mode Taking Profile Pictures and Signing in Offline Mode Taking profile pictures and creating new signatures is supported in Offline Mode. A user can take new pictures and signatures and save these transactions in offline mode. Like with all other offline transactions, such offline submitted transactions will be saved on the device and the user will be able to submit them to Mambu once the application returns online. 22 of 36

23 In Offline Mode, saved clients do not display their assigned pictures and current signatures (unless the user switched to the offline mode while viewing a particular client with the assigned picture or signature). The default profile picture and signature are always displayed for clients retrieved from the offline storage. For such clients, the user cannot delete their existent profile pictures or signature while in offline mode. Offline created pictures and signatures are not displayed in the client s view until these transactions are successfully submitted to Mambu in online mode. Pictures and signatures cannot be attached to the offline created clients. These clients need to be created in Mambu first before profile picture and signature can be attached Creating New Group Mambu Mobile users with the right permissions can crate new groups. This activity can be started by selecting New Group menu option either from the Dashboard view or from the Groups List view. A dialog allowing user to select the Group Type for the new group is displayed. Selecting a Group Type from this dialog launches the Client Group view. The group create form allows user to enter group details in four tabs: - Overview tab (group name and group branch, centre and officer assignments) - Contact tab (for phones and addresses, and latitude and longitude for the address ) - Custom Fields tab (for adding custom fields) - Group Members tab (for adding group members and assigning roles to group members) The first three tabs are similar to the same tabs when creating clients. This includes the ability to specify group s address information on the map and to assign group custom fields. See Client Create section for details. An example of the Group Members tab is displayed on the attached form. Using this tab the mobile user can perform the following: 1.Add group members to the group. This is accomplished by using a Add Client to Group search button. The search button on this form allows user to add any client already displayed as a search suggestion or to initiate a new client search form this view. Client selected either as a search suggestion or selected from the Search Results view will be added as a group member on this Group Members form. The search button is displayed minimized. Click the search icon to expand the search widget and to enter your search string 2.Delete group members. Use delete button to delete a client as a member of this group. 3.Assign Group Roles to group members (available if there are group roles defend in Mambu). 4. Delete previously made group role assignments 23 of 36

24 Editing Groups Mambu Mobile users with the right permissions can edit group details. This activity can be started by selecting Edit menu option from the Group Details view. A form for editing group is displayed. The following fields currently cannot be edited: - Group ID - Group Type - Preferred Language - Group Assignments to a Branch, Centre and Credit officer Creating new groups and editing existent groups is supported in offline mode. Clients available in offline mode, as well as clients displayed as current search suggestions, can be added to the group as group members in offline mode. See Offline mode for more details Creating New Account Mambu users with the right permissions can create Loan and Deposit accounts for clients and groups. Create New Account view can be launched either from the Accounts Summary view or from the Client (or Group) Details view. Note: Viewing Product permission is required for creating accounts on the mobile The forms for creating accounts may have the following tabs: Account Details tab. This is account terms view. Some details on this form can be pre populated once the user selects one of the available products from the Product drop down list. Custom Fields tab. This tab is used to specify custom fields Tranches tab. This tab becomes visible for the Loan Accounts when the user selects a product which supports multiple tranches. Here the user can enter tranche amounts and their anticipated disbursement dates. Here is an example of the Loan Account Create form. Note: Mambu Mobile users cannot create Loan Accounts for HYBRID_GROUP loan products Editing Loan Account Terms Mambu users with the right permissions can edit Loan account terms for loan accounts in Pending or Partial Applications states. The operation is available via a menu option when viewing loan account details. 24 of 36

25 Editing Account Fields Mambu users with the right permissions can edit custom fields for Loan and Deposit accounts. Select Edit Fields menu option from the Account details view to edit fields assigned to the account. Creating New Task Mambu users with the right permissions can create Tasks for themselves or for other users. Create New task activity can be launched either from the Accounts Summary view or from the Client (or Group) Details view. The Create Task form is displayed pre-populated with the linked client s details. The user can specify task s description, notes and the due date. Editing, Completing and Viewing Tasks Mambu users with the right permissions can edit tasks, mark them as completed or uncompleted. These actions can be accomplished by selecting a task from the Task s list view. respectively Tasks assigned to a Client or a Group can be also viewed by selecting View Tasks menu option either from the Client or Groups Details view Search View As described in the Dashboard and List Views sections, Mambu Mobile users can initiate Mambu search for Mambu Clients, Groups, Accounts, Users, Branches and Centres. The search results returned by Mambu are displayed in the Search View. Selecting an items from the search view displays the details for the selected entity (in the Entity Details view), from where the user can continue working with this entity and performing required operations. A search results item actually selected by the user to be viewed from the Search View will be also added to the list of suggestions for subsequent searches, both for the Dashboard search widget (where search for all entity types is performed) and for the suggestions for the corresponding list view. For example, if the User selected to view a Client search result item - this client will be now displayed as a suggestion on the Client s list search widget (as well as on the Dashboard s suggestion list). 25 of 36

26 Such previously added search suggestions can be cleared by the mobile from the Settings menu on the Dashboard view. Geocoding Addresses (Map View) Map view can be used in Mambu Mobile in two main modes: for viewing addresses on the map and for geocoding and setting an address using map. Display Mode The viewing (display) mode is used to show Mambu entities with valid addresses on the map. Address information for the Mambu entities is displayed in the Accounts Summary View (for Clients and Groups) and on the corresponding Entity Details views (e.g. Client Details, User Details, Branch Details, etc.). Clicking on the address information displays this entity on a Map. Note: if the address doesn t have the map position (latitude and longitude)assigned to it and map cannot find the specified address then the entity will be displayed on the map at the user s current location and an the error message will be displayed in the information view below the map. The user can then choose a menu option Edit Map Location to geocode and adjust this address to be displayed at the correct location. When choosing Edit Map Location the map icon will change its colour and shape from the display mode to indicate that map is now in setting address mode. See Edit Map Location menu section below. Note: if the selected client or group is assigned to a Branch and/or a Centre (with the valid address information) then in the Display Mode the Map View displays not just the selected client (or group) but also the entities they are assigned to as well. This screenshot shows that a Branch icon for the selected client is displayed in addition to the Client icon. Clicking on the entity s icon on the map would display its Info View, showing entity s name, id and the currently assigned address Clinking on this Info View would display the details for the selected entity (client or branch details view in this example) There is also an information window just below the map view. In display mode it shows the latitude and longitude of the current entity position. It also displays an error messages (in red) when the map view cannot find the specified address (for the addresses without associated lat/long) and displays entity at user s current location instead Display View - Menu Options In viewing (display) mode Map view has two menu options: - Center view on the displayed entity - This option allows user to re-center the map view again on the location of the displayed Mambu entity (e.g. Client) after browsing other map areas. This menu option supplements (also available) standard Google map option to centre the view on the users current location - Edit Map Location 26 of 36

27 - This menu option allows geocoding and editing displayed address - This menu option is currently available only when viewing Client addresses - It allows user to switch the Map view from the Display mode into the Setting Address mode. Selecting this menu option allows user to start editing and geocoding address on the map. - Note: this menu option could be helpful when viewing existent addresses created without the latitude and longitude position and when map cannot find the position for the currently specified address - When map switches to the Edit Location mode, it provides a visual indication to the user by changing map s icon from the client icon into a Google s position drop pin icon (in red). The user can now move this icon into the required location and update the address and the position, Map menu Map menu option provides the ability to view currently selected Mambu entity (e.g. Client or Branch) on other Map applications installed on the device. When the user selects this menu - a list of a Map applications installed on the device is displayed (e.g. Google Maps). When the user selects the application, the currently selected entity will be displayed on the map, allowing mobile users to get directions to this location, save this location for future reference and perform all other operations supported by the selected Map application Set Address and Geocode Mode This map mode is for geocoding addresses and setting an address details via map, This Map mode is currently used only for creating and editing addresses for Mambu Clients. As described in Creating New Client section, selecting Set address on Map menu option launches the Map View. In this mode, the user can use the displayed drop pin to set the address for the new client on the map. The initial location for the drop pin is determined as follows: - if, prior to selecting the map view, the mobile user hasn t entered any address details on the Create New Client form, the pin will be dropped at the mobile user s current location - if, prior to selecting the map view, the mobile user has entered full or partial address info on the Create New Client form (e.g. City: Berlin, Country: Germany): - the map view will attempt to position the initial drop pin in the area of the specified location. - if map fails to parse the specified address info, the user s current location will be used again Tip: enter at least Country and City address information on the form prior to displaying address on the map to get required area displayed To set client s address on the map the user can position the drop pin at the desired location using any combination of these two methods: 27 of 36

28 a) long press and drag-drop pin into the desired location b)tap anywhere on the map for a quick repositioning of the drop pin The following information is displayed during this geocoding steps: 1.The address specified on the create form is displayed in the drop pin s info window, This information does NOT change when the position changes 2.The latitude and longitude of the current position of the drop pin, together with the Google s address for this position, are displayed in the map information window at the bottom of the screen. When the user accepts the position (by tapping on the pin s info window)- this displayed address and the associated latitude and longitude will be displayed on the Client address entry form. 3.Map s Information widow may also display to the user any geocoding errors and when the pin was displayed at the user s current position for invalid addresses Populating map s address on the client form When the position is chosen on the map, the view returns to the client create/update form and the address details on the forma are populated from the map view. The following rules are used to populate chosen address on the client address form when returning from the map s view: 1. The Latitude and Longitude fields for the selected position are populated on the form and are displayed in readonly mode. They will be saved with the client when the client is created (or updated) 2. Full Google address, associated with the selected position, is displayed below the lat/long fields for user s information only. This information is not saved with the client. 3. Address lines on the client form are updated based one the Google address for the selected position. The only exceptions are Line 1 and Line 2 - any information entered by the user in these fields prior to displaying address on the map remains unchanged. User must review these lines and can manually edit these lines (for example, based on the displayed Google addressed associated with the lat/long). To indicate that Line 1 and Line 2 where NOT updated but need to be reviewed - they will be displayed in brown-yellow (mustard) colour, 4. Any field updated by the application on the address form when returning from the map view will be displayed in a different colour (in green) to indicate a changed field When the user is setting address on the map and wants to cancel this operation without making any changes, he can just press the Back button to return to the previous view Adding Attachments Mambu Mobile allows adding attachments for Mambu Clients, Groups, Loan Products, Deposit Products, Branches and Users. 28 of 36

29 To add an attachment the user should select a specific entity first and then select New Attachment menu options from the corresponding entity detail s view. To add an attachment, the user clicks on the Choose File button. A dialog is displayed for the user to choose from these two options: a) to attach an existent file b) to take a picture with the device s camera and attach it Depending on the user s selection, the applications launches either the file chooser application or the device camera application. Please note that the file selection applications are device dependent and that possible options also depend on the specific apps and software installed by the mobile user. For example, the mobile user may need to install additional software for his device to be able to select local files (e.g. ES File Explore application) or install apps to access files in his Drop Box, Google Drive, etc. These applications can always be obtained from the Google Play store. There are a number of restrictions for uploading files to Mambu which the mobile user should be aware of. Specifically: File Size. Files maximum up to 5MB can be upload in online mode and up 1MB in Offline mode. File name length must not exceed 256 chars Files with double extensions (multiple dots) are not allowed Executable files are not allowed Note: Mambu performs additional validation and may reject certain file types or a file content if they do not appear to be valid mambu attachments. To attach a file the mobile user must also specify its title (a mandatory field). If the user chooses a file first (before specifying the title), the title field will be initially populated with the file s name. The user can change the attachment title at any time. Note: some android file management apps do not return full file details for the selected file. In such cases Mambu Mobile may display a dialog asking mobile user to name the chosen file. In these cases, a file name (without extension) must be specified by the user this name doesn t have to match the originally downloaded file and can be any name for the user to associate it with the attachment Offline Mode As described in the Settings sections, the Offline Mode is an optional feature which allows mobile users to continue working with Mambu Mobile in offline situations. For example, if the offline mode support is enabled and if the Internet connection is unexpectedly lost while mobile user was working with a Loan or Deposit account, then the user 29 of 36

30 would be able to switch application into the Offline Mode and to continue performing any transactions for the selected client and client accounts offline. Another scenario is when the user anticipates that there might be periods of unstable connection or if he is planning to go into an area without the Internet. If the offline mode support is enabled then the mobile user can proactively save needed Mambu data for future offline processing (while still connected to the internet) and then either switch to the Offline Mode to continue working offline or to Logout for now and then, when he is in the offline area, to Login in the Offline Mode. In the Offline mode the user would have access to all saved data to perform his Mambu tasks offline. Once back in the area with the Internet connection, the user switches back to the Online Mode and can view, edit and submit any transactions he may have entered while offline (in a batch mode or one by one). The user can also view Mambu confirmations for his offline created transactions. Offline Settings Offline Mode Support The Offline Mode Support must be enabled in the application s Settings to allow for any offline functionality described in this section. The user can always make adjustments to this setting, enabling or disabling it depending on his needs for using Offline Mode. All functionality described in this Offline Mode section is applicable only if the Offline Mode Support is enabled in Settings. If it is not enabled, the mobile user would not see any menus for saving offline data or any menus for switching to the offline mode or to login in the offline mode. See Settings section for more details Offline Password Offline Password is required for the user to be able to Login into the application when he is not connected to the Internet. Offline Password is not needed for user to switch to the Offline Mode from his online session. When the Offline Mode Support is enabled - the Offline Password Setup screen is displayed to the user after his successful online login (if the password was not set yet). The user can also always set or change his offline password using the menu option from the Dashboard view. See Set Up Offline Password section for more details. User Saving Data for Offline Processing If the Offline Mode support is enabled and the user anticipates that there might be interruptions to the internet connection (or if he is planning to work later in the offline areas) the user has a 30 of 36

31 number of options for saving needed data for future offline processing while still online. This section describes options available to the user. Note: as described in the next section, if the offline mode support is enabled then the application itself also saves data accessed by the user for offline processing automatically. So, even if the user wasn t anticipating any interruptions and was not savings any data himself, he can still switch to the offline mode, if needed, and would have access to all the data saved by the application. Here are the options available to the mobile user for proactively saving data for offline processing Save My Accounts Users can save all their accounts and clients for offline processing using Save My Accounts menu option available on the dashboard. This options works differently for Credit Officers vs. Non Credit Officers, as described below. For Credit Officers. A user with the credit officer permission can request from Mambu and then store all his data offline in one request. In this case, all assigned to the credit officer clients, groups and their accounts are retrieved from Mambu and saved for offline processing. User s Open Tasks are retrieved and saved as well. Up to 500 entries for each entity will be retrieved and saved For Non Credit Officers. For non credit officers, this menu option requests from Mambu and saves the data as per current user s filter settings for each corresponding view (Clients, Groups and Accounts List Views). User s Open Tasks are retrieved and saved as well. The non credit officer a user should ensure that her latest Filter settings for each view are set as expected and modify them if required before requesting saving My Accounts for offline. Filter view settings are saved each time the user is requesting data using the Filter View. All entities saved in such a bulk (list) modes are saved without their extended details. Extended detail include custom fields and identification documents details. For Clients the extended details also include address information. For Groups, the extended details also contain group membership and group roles. These details, therefore, will not be displayed in Offline mode for entities saved in list mode. For such entities it is not recommended editing these extended fields in offline mode. See below on Saving For Offline and Application Saving Data sections on how to save entities for offline with their full details. The System displays a dialog for the user to confirm retrieval and saving of his data for offline processing. 31 of 36

32 Save For Offline menu Save For Offline menu option also allows user to proactively save data for offline processing. This option is available on individual list views (for clients, groups, loan accounts and savings accounts). This option can be used in cases when the user wants to save some specific entities. For example, the user can first filter loans list view using the Filter View (e.g. by branch, credit officer and/or accounts state). Once the required data is found and displayed, the user can choose Save For Offline menu option to save the displayed set of entities for offline processing (only currently displayed page is saved). Note, that for working offline with the account (e.g. performing account transactions) the data both for the account owner as well as for the account itself must be saved for offline. Saving data from the list views, as described above, saves only the displayed entities themselves (and without the extended details). Viewing each entity details at least once while in online mode also ensures that this entity is saved with its full details by the system automatically. This is described below. Save for Offline option is also available from the Accounts Summary view. Saving for offline from this view saves full custom details, including all custom fields and identification documents. Clients and Groups saved from this view would all have all their full details available in Offline mode for viewing and editing. Save for Offline option is also available on the Account Details view. Saving for of offline from this view saves for offline account transactions. For Loan account, savings for offline from this view also saves loan repayment schedule. Saved for offline transactions and repayments schedule can then be displayed in offline mode. As mentioned above, just viewing the account details already ensures that its full details are saved automatically by the system. Only account transactions and loan schedule need to be additionally saved by the user proactively if she intends to view them in offline mode. Saving transactions for offline would enable viewing them and also submitting transactions reversals in offline mode Application Saving Data for Offline Processing This section is for the user information only. It explains what data is saved by the application automatically to support offline mode processing. When the Offline Mode Support is enabled, the application automatically starts savings for offline data accessed by the user during his online session. This ensures that even if the user himself didn t have a chance to save any data proactively (as described in the previous section), the data that the user has been working with during his last online session is still available for offline processing if the connection is lost. For example, once the user opens the Accounts Summary view for a Client - both full Client (or Group) details and all their accounts are saved for offline processing automatically. 32 of 36

33 From the Accounts Summary view the Client (or Group) are saved with their full details and the accounts are saved without their custom fields. But if the user opens any account or client for viewing (at least once while in online mode) then these entities will be also saved for offline processing automatically and with their full details. So all clients and accounts viewed at least once while in online mode become available to the user in offline mode automatically. This ensures that if there is an interruption to the connection, the user would have an option of switching to the Offline Mode to continue working with those clients and their accounts. All previously saved offline data is removed atomically on each successful online login and the application again starts saving entities for offline as described above from scratch (removing date saved both automatically and on user's request). This means that any historical operational data saved during any previous online session is deleted after the next successful online login, and only data from the very latest online session is available for subsequent offline processing. Switching to Offline Mode If during the online session the Internet connection is lost, the user has an option of switching to the Offline Mode. The user can do that by selecting Work Offline menu, which is available on most screens (except some views with the data entry, in which case the user can go back to the previous view to select Work Offline menu) Note, the user cannot switch to the Offline Mode while he is connected to the Internet Login in Offline Mode When the user selects Work Offline menu option, the system performs the following: a) asks user to confirm the switch b) saves all Mambu data still present in application s cash to offline storage (to make it also available to the user in the offline mode) c) switches application to Offline Mode d) starts a background process to inform the user when the internet connection comes back With the offline mode support is enabled, the user can also Login into Mambu Mobile application in the offline mode (in situations when there is no Internet connection). Login in the offline mode is enabled only if the user has already saved 33 of 36

34 his offline password and also only when the device is not connected to the Internet. To login Offline the user has to select the Login offline check box and enter his offline password. In the Offline Mode all data saved for offline processing during user s very latest online session is available to him (both, data saved by the user himself and data saved by the application). Tip: if the Login Offline check box is not displayed on the Login screen (even if the device is not connected to the internet) - hide and re-open the application (for the application to detect the no internet connection condition). Or the user can also attempt to login in the usual online mode and the application would then display Login Offline check box if there is no internet. Working Offline When switching to the offline mode, the user can continue using Mambu Mobile application in the usual ways while having access to all mambu data saved for offline processing and can continue performing transactions on all available offline entities. All transactions submitted offline are saved locally and the user can submit them to Mambu when he switches back to the online mode. In the Offline Mode the Mambu icon in the application s title bar is displayed in grey on all views (instead of the usual green colour) to provide user with the visual indication that the application is working in Offline Mode. All transactions entered in offline mode are saved locally. The user can still update/edit any saved transactions while in the Offline or online modes. He can submit them to Mambu when the applications goes back Online. The following general principles apply to all transactions entered in the Offline Mode: Newly created clients, accounts and tasks are not available for display until they are successfully submitted to Mambu in the online mode. (i.e. the user would NOT see these newly created entities on his lists while in the offline mode) Changes made to clients, accounts, account balances and tasks in the offline mode are not reflected in the displayed details while still in offline mode (and until these changes are successfully submitted to Mambu in the online mode). Account state changes and changes to account balances are NOT reflected in the account details while still in the offline mode (and until these changes are successfully submitted to Mambu). Note: The users must be aware of this when working in Offline Mode. For example, when making multiple transactions for the same entity (e.g. making two offline withdrawals for the same account) - the balance displayed for the subsequent operations will not be reflecting any previously made offline transactions until they are submitted and approved by Mambu online) 34 of 36

35 Switching Back to Online Mode How to switch back to the online mode depends on wether the user switched to the Offline Mode from his Online session (via Work Offline menu) or if he Logged in the Offline Mode. If the user has switched to the Offline Mode from his Online session, the application would inform the user when the connection is re-established and would switch him back to the online mode automatically. The user can then view, edit and submit any of his offline transactions. If the User Logged in the Offline Mode then, when the internet becomes available, the system just displays an info message informing user that There is an Internet connection available now and that the User should log out from the offline mode to switch to the Online Mode. The system remain in the offline mode until the user logs off. Viewing and Submitting Offline Transactions Mambu transactions entered in the Offline Mode are stored locally (on the device) until the user submits them to Mambu or deletes them. Application offers a number of ways to manage these offline transactions. In the offline mode the user can view, edit and delete these transactions. In the Online Mode, the user, in addition, can submit them to Mambu and then view the results of his submissions. This functionality is managed by the Offline Transactions view Offline Transactions View Offline Transactions view allows user to view Offline Transactions and to view Mambu s Confirmations for successfully submitted offline transactions (this view is called Confirmations View). If the user has both some outstanding offline transactions and some confirmations, the user can switch between these two views by using menu options on the Offline Transactions view. 35 of 36

36 Offline Transactions View The mobile user can view his outstanding (not submitted to Mambu) offline transactions using the Offline Transactions view. This view can be launched from the Dashboard. The application also offers user to see this view when the system is coming back from the Offline Mode (if there are any outstanding offline transactions to view). The user can select any of his offline transactions and has the following options: a) deleting transactions (via menu), b) editing transaction (by clicking on the transaction item) c) submitting offline transactions to Mambu (via menu) if the offline transaction was edited and then submitted to Mambu in online mode, it is considered to be an online transaction now, displaying its own online confirmation (and, therefore, there will be no additional offline confirmation available for this transaction) Confirmations View Mambu confirmations for successfully submitted offline transactions can be viewed in the Confirmations View. This view can be launched from the Offline Transactions view by selecting View Confirmations menu. Users can delete viewed confirmations via a menu option. 36 of 36