IBM SmartCloud Control Desk V7.5 - exciting way to deliver a complete service management solution

Transcription

1 IBM United States Software Announcement , dated March 13, 2012 IBM SmartCloud Control Desk V7.5 - exciting way to deliver a complete service management solution Table of contents 1 Overview 3 Publications 2 Key prerequisites 4 Technical information 2 Planned availability date 8 Ordering information 2 Description 16 Terms and conditions 3 Product positioning 19 Prices 3 Program number 19 Order now At a glance IBM SmartCloud Control Desk V7.5 provides: Automated process control required to keep up with the rapid changes that cloud brings about New licensing model New delivery models that include a Software as a Service (SaaS) model New asset and configuration item (CI) integrations and linkages New navigation capabilities throughout the product Improved performance throughout Simplified intuitive interfaces throughout the product New Catalog entry creation mechanism and usability improvements For ordering, contact Your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL ( ). Reference: YE001 Overview IT landscapes are becoming more complex, virtualized, distributed, and diverse - in effect the data center has lost its walls - but organizations need to exert the same control over this virtualized, distributed world without walls as they would exert over prior models of IT. IBM SmartCloud Control Desk V7.5 delivers a solution for service catalog, service desk, and Information Technology Infrastructure Library (ITIL TM ) V3 based processes for incident, problem, change, configuration, release, and IT asset management across these complex IT landscapes - to help your efforts to improve continuity of service, speed of response, and efficiency of management. IBM SmartCloud Control Desk V7.5 replaces and unifies IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, and IBM Tivoli Service Manager Quick Install. IBM SmartCloud Control Desk provides: Automated process control to help users to keep up with the rapid changes that cloud brings about IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 Provides, in conjunction with Maximo Asset Management, a unified solution for service management for all enterprise assets, whether physical, digital, or smarter infrastructure New licensing model that enables you to purchase a license and have access to all functions within the product New delivery models such as Software as a Service (Saas), standard install, and Virtual Machine (VM) image install to give you greater flexibility in how to run your business New asset and configuration item (CI) integrations, and linkages that enable you to create CIs from assets and assets from CIs. New navigation capabilities throughout the product Improved performance throughout Simplified intuitive interfaces throughout the product New Catalog entry creation mechanism and usability improvements With IBM SmartCloud Control Desk, you get a new entry-level option. This smaller, less complex edition provides basic service desk and simple change management capabilities. Key prerequisites For details, refer to the Hardware and software requirements section. Planned availability date March 14, Electronic April 6, Physical media Description IBM SmartCloud Control Desk V7.5 is a new and unified way to provide critical service functionality. It delivers a single solution for service catalog, request management, and Information Technology Infrastructure Library (ITIL) V3 based processes of incident, problem, change, configuration, release management, and IT asset management across complex IT landscapes. With IBM SmartCloud Control Desk, you get a comprehensive software and asset lifecycle management solution including requisition, procurement, inventory, deployment, and contract management. IBM SmartCloud Control Desk delivers these functions in a unified solution, which means a single user license, single install, and single maintenance stream. IBM SmartCloud Control Desk replaces the existing IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, and IBM Tivoli Service Manager Quick Install products. In addition, you can choose a new smaller service management offering that provides a simpler and less complex product for service desk and change management. Less complex means that it requires fewer skills to maintain, which can mean lower cost of ownership. You can purchase authorized and concurrent licenses that allow you access to all functions in the product. This will let you use what you need without having to track licenses at the functional level. New deployment methods will be available for you to chose from: Standard install, which is how customers typically implement IBM Tivoli products today IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Software as a Service (SaaS) model that enables you access to the software by paying a monthly license charge versus deploying the software to your local infrastructure VM image for gaining access to new functions quickly and easily. Product positioning IBM SmartCloud Control Desk V7.5 is designed to deliver the capabilities that can address the largest, most demanding customer needs to those customers who only need a simple solution for service desk and change management. Program number Program Program number VRM name 5725-E IBM SmartCloud Control Desk Education support Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions. For additional information, visit Offering Information Product information is available via the Offering Information website Also, visit the Passport Advantage website Publications No publications will be shipped with this product. The IBM Publications Center The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge. IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 Technical information Specified operating environment Hardware and software requirements Operating systems AIX V7.1 System p 32 bit and 64 bit AIX V6.1 System p 32 bit and 64 bit Solaris 10 SPARC Solaris 9 SPARC HP-UX 11i V2 Itanium TM 64 bit HP-UX 11i V3 Itanium 64 bit Windows TM Server 2008 R2 Enterprise Edition x86 64 bit Windows Server 2008 R2 Datacenter Edition x86 64 bit Windows Server 2008 R2 Standard Edition x86 64 bit Windows Server 2008 Enterprise Edition x86 32 bit and 64 bit Windows Server 2008 Datacenter Edition x86 32 bit and 64 bit Windows Server 2008 Standard Edition x86 32 bit and 64 bit Windows Server 2003 R2 Enterprise Edition x86 32 bit and 64 bit Windows Server 2003 R2 Datacenter Edition x86 32 bit and 64 bit Windows Server 2003 R2 SP2 Standard Edition x86 32 bit and 64 bit Windows Server 2003 Enterprise Edition x86 32 bit and 64 bit Windows Server 2003 Datacenter Edition x86 32 bit and 64 bit Windows Server 2003 SP2 Standard Edition x86 32 bit and 64 bit Red Hat Enterprise Linux TM (RHEL) 6.0 Advanced Platform x86 32 bit and 64 bit * Red Hat Enterprise Linux (RHEL) 6.0 Advanced Platform System z * Red Hat Enterprise Linux (RHEL) 5.0 Advanced Platform x86 32 bit and 64 bit * Red Hat Enterprise Linux (RHEL) 5.0 Advanced Platform System z * SUSE Linux Enterprise Server (SLES) 11.0 System z * SUSE Linux Enterprise Server (SLES) 11.0 x86 32 bit and 64 bit * SUSE Linux Enterprise Server (SLES) 10.0 x86 32 bit and 64 bit * SUSE Linux Enterprise Server (SLES) 10.0 System z * Hypervisors WPAR: Product installed in Global AIX Instance, executed in Workload Partition AIX V6.1 PowerVM TM PR/SM TM z/vm VMWare ESX 4.1 Kernel-based Virtual Machine (KVM) Databases IBM DB2 9.8 (purescale ) IBM DB2 9.7 IBM DB2 9.5 (runs on support only, no install) Oracle 11g Enterprise Edition Release 2, or later IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 Oracle 11g Enterprise Edition Release 1, or later Oracle 11g Standard Edition Release 1, or later Oracle 10g Enterprise Edition Release 2, or later Oracle 10g Enterprise Edition Release 1, or later Oracle 10g Standard Edition Release 2, or later Oracle 10g Standard Edition Release 2, or later Microsoft TM SQL Server Standard Edition 2008 R2, or later Microsoft SQL Server Standard Edition 2008 SP1, or later Microsoft SQL Server Standard Edition 2008, or later Microsoft SQL Server Enterprise Edition 2008 R2, or later Microsoft SQL Server Enterprise Edition 2008 SP1, or later Microsoft SQL Server Enterprise Edition 2008, or later Java TM Development Kit (JDK) and Java Runtime Environment (JRE) Sun Java SE 6 (server) IBM Java SE 6 (server) Sun JRE 1.6 (browser) Sun JRE 1.7 (browser) Client operating systems In addition to the above operating systems: Red Hat Enterprise Linux (RHEL) Desktop 6, or later x86 (32 bit and 64 bit) SUSE Linux Enterprise Desktop (SLED) 11.0, or later x86, 64 bit SUSE Linux Enterprise Desktop (SLED) 10.0, or later x86 (32 bit and 64 bit) Windows 7 Enterprise x86 64 bit Windows 7 Professional x86 32 bit and 64 bit Windows Vista Enterprise x86 32 bit and 64 bit Windows Vista Enterprise with FDCC x86 32 bit Windows Vista Ultimate x86 64 bit Windows XP Professional x86 32 bit Report writers IBM Tivoli Common Reporting V2.1 IBM Cognos V8.4.1 LDAP servers IBM Tivoli Directory Server V6.3 IBM Tivoli Directory Server V6.2 (runs on support only, no install) Microsoft Active Directory LDS (Lightweight Directory Services) Windows 2008 R2, or later Other supported software and components IBM Support Assistant plugin (V2) IBM Cloudscape IBM Tivoli Composite Application Manager V6.2.3 IBM Tivoli Monitoring IBM POWER7 Exploit support IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 Browser support Internet Explorer 7.0.x Internet Explorer 8.0.x Firefox 3.6.x Firefox 3.5.x Safari 5.1 Native browser on ios devices (iphone, ipod touch, and ipad for Everyplace only Native browser on devices running Android 2.1, or later for Everyplace only Native browser on Blackberry devices (6.0, or later) for Everyplace only * For 32-bit Linux systems, there is no support for production systems and Middleware Installer (MWI) not supported. The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language. Planning information Direct customer support Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products. Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU ( ). For technical support or assistance, contact your IBM representative or visit Packaging IBM SmartCloud Control Desk is distributed with: International Program License Agreement (Z ) License Information document (electronic) License ID document name L-RMAY-8NGSUR IBM SmartCloud Control Desk - VMImage V7.5 L-RMAY-8MYQ2P IBM SmartCloud Control Desk - EveryPlace V7.5 L-RMAY-8K4Q6S IBM SmartCloud Control Desk for Managed Service Providers V7.5 L-RMAY-8K4Q2D IBM SmartCloud Control Desk for Internal Service Providers V7.5 L-RMAY-8JCSBD IBM SmartCloud Control Desk V7.5 Media Publications (refer to the Publications section) This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT. IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 Security, auditability, and control IBM SmartCloud Control Desk V7.5 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Software Services IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs. To learn more about IBM Software Services or to contact a Software Services sales specialist, visit Licensing metric definitions and pricing examples Licensing metric definitions Authorized User Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person. Concurrent User Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. IBM SmartCloud Control Desk V7.5 is priced per Authorized User and per Concurrent User. License entitlement is priced per Authorized User, Concurrent User, or a combination of both types of users. An Authorized User may log on at any point in time without restriction. The maximum number of concurrent users who may log on simultaneously must be less than or equal to the number of entitled concurrent user licenses. There is no charge for end users (sometimes referred to as self-service requestors). IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 Pricing examples Pricing example 1 A customer wishes to purchase IBM SmartCloud Control Desk V7.5 to help manage an environment of 5,000 employees with 130 service desk, change management, and asset management personnel. Of the 130 personnel, 10 are supervisors who must be able to log on at any point without restriction. The remaining 120 personnel are representatives who are scheduled to work during each of three shifts as follows: First shift: 40 representatives Second shift: 40 representatives Third shift: 40 representatives Forty is the maximum number of Concurrent Users who will need to be logged on during a single shift. In this example, the customer must purchase 10 Authorized User licenses and 40 Concurrent User licenses. No licenses are required for the 5,000 employees (the end users of the services). Note that the number of personnel and number of employees in this example are not intended to imply a standard ratio. The ratio (as well as Authorized User and Concurrent User license entitlements) can vary by enterprise. Pricing example 2 A large customer wishes to purchase IBM SmartCloud Control Desk V7.5 to improve the overall efficiency of their operations. The customer's IT organization includes two major locations ("Location A" and "Location B") in two different time zones. The number of personnel at both locations combined totals 500. "Location A" employs 250 personnel. Twenty five of these 250 are supervisors who guide teams of representatives or manage content and delivery. These supervisors must be able to log in at any time without restriction. The remaining 225 representatives work across multiple shifts, with a maximum of 75 logging at once. Location B is staffed in the same manner as Location A. In this example, the customer must purchase entitlements for 50 Authorized Users and 150 Concurrent Users. 50 = 25 Authorized Users for "Location A" + 25 Authorized Users for "Location B" 150 = 75 Concurrent Users for "Location A" + 75 Concurrent Users 75 for "Location B" Ordering information This product is only available via Passport Advantage. It is not available as shrinkwrap. These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus. For more information about IBM Software Value Plus, visit To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, contact your IBM representative. Product Identifier Description: 5725-E24 IBM SmartCloud Control Desk IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 Passport Advantage customer: Media pack entitlement details Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack. Media pack description V7.5 MP ML Media Pack IBM SmartCloud Control Desk V7.5 MP ML Media Pack Edition V7.5 MP ML Media Pack Provider Edition V7.5 MP ML Media Pack V7.5 VMImage SUSE Linux ML Media Pack IBM SmartCloud Control Desk V7.5 VMImage SUSE Linux ML Media Pack V7.5 MP ML Media Pack Part number BJ10BML BJ10CML BJ10DML BJ10EML BJ10FML BJ10GML BJ10QML Current licensees New licensees Orders for new licenses will be accepted now. Shipment will begin on the planned availability date. Basic license Ordering information for Passport Advantage Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance). Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance). The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity. IBM SmartCloud Control Desk V7.5 Description Part number D0LCCLL IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Authorized User Lic + SW S&S 12 Mo Authorized User Annual SW S&S Rnwl Authorized User SW S&S Reinstate 12 Mo Authorized User for Linux on System z Lic + SW S&S 12 Mo Authorized User for Linux on System z Annual SW S&S Rnwl Authorized User for Linux on System z SW S&S Reinstate 12 Mo Concurrent User Lic + SW S&S 12 Mo Concurrent User Annual SW S&S Rnwl Concurrent User SW S&S Reinstate 12 Mo Concurrent User for Linux on System z Lic + SW S&S 12 Mo Concurrent User for Linux on System z Annual SW S&S Rnwl Concurrent User for Linux on System z SW S&S Reinstate 12 Mo FTL Authorized User Initl FT Lic+S&S 12 Mo d FTL Authorized User SubSq FT Lic+S&S 12 Mo FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo FTL Concurrent User Initl FT Lic+S&S 12 Mo FTL Concurrent User SubSq FT Lic+S&S 12 Mo FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Authorized User from Tivoli Service Request Manager Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User from Tivoli Asset Management for IT Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User for Linux on System z Annual SW S&S Rnwl E0CU0LL D0LCDLL D0LEKLL E0CUQLL D0LELLL D0LEMLL E0CURLL D0LENLL D0LEPLL E0CUSLL D0LEQLL D0LERLL E0CUTLL D0LEVLL E0CUVLL D0LEWLL E0CUWLL D0LF0LL E0CUYLL D0LG3LL E0CVILL D0LG4LL D0LG5LL D0LG6LL D0LGBLL E0CVKLL IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 IBM SmartCloud Control Desk Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Authorized User for Linux on System z from Tivoli Service Request Manager Authorized User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User for Linux on System z from Tivoli Asset Management for IT Authorized User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Concurrent User from Tivoli Service Request Manager Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User from Tivoli Asset Management for IT Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Concurrent User for Linux on System z from Tivoli Service Request Manager Concurrent User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User for Linux on System z from Tivoli Asset Management for IT Concurrent User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo Edition Authorized User Lic + SW S&S 12 Mo Edition Authorized User Annual SW S&S Rnwl Edition Authorized User SW S&S Reinstate 12 Mo Edition Authorized User from Tivoli Service Request Manager for Service Provider Trade Up Lic + SW S&S 12 Mo Edition Authorized User for Linux on System z Lic + SW S&S 12 Mo D0LGCLL D0LGALL D0LG9LL D0LGDLL E0CVLLL D0LGELL D0LGFLL D0LGGLL D0LGJLL E0CVNLL D0LGKLL D0LGLLL D0LGMLL D0LGNLL E0CVPLL D0LGQLL E0CVQLL D0LGRLL E0CVRLL D0LGULL E0CVTLL D0LIFLL E0CWXLL D0LIGLL D0LIHLL D0LIILL E0CWYLL IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 Edition Authorized User for Linux on System z Annual SW S&S Rnwl Edition Authorized User for Linux on System z SW S&S Reinstate 12 Mo Edition Authorized User for Linux on System z from Tivoli Service Request Manager Edition Concurrent User Lic + SW S&S 12 Mo Edition Concurrent User Annual SW S&S Rnwl Edition Concurrent User SW S&S Reinstate 12 Mo Edition Concurrent User from Tivoli Service Request Manager for Service Provider Concurrent User Trade Up Lic + SW S&S 12 Mo Edition Concurrent User for Linux on System z Lic + SW S&S 12 Mo Edition Concurrent User for Linux on System z Annual SW S&S Rnwl Edition Concurrent User for Linux on System z SW S&S Reinstate 12 Mo Edition Concurrent User for Linux on System z from Tivoli Service Request Manager for Service Provider Concurrent User for Linux on System z Lic + SW S&S 12 Mo Edition FTL Authorized User Initl FT Lic+S&S 12 Mo Edition FTL Authorized User SubSq FT Lic+S&S 12 Mo Edition FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo Edition FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo Edition FTL Concurrent User Initl FT Lic+S&S 12 Mo Edition FTL Concurrent User SubSq FT Lic+S&S 12 Mo Edition FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo Edition FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo Provider Edition Install Lic + SW S&S 12 Mo Provider Edition Install Annual SW S&S Rnwl Provider Edition Install SW S&S Reinstate 12 Mo Provider Edition Install from Tivoli Service Request Manager for Internal Service Provider Install Trade Up Lic + SW S&S 12 Mo Provider Edition Install for Linux on System z Lic + SW S&S 12 Mo D0LIJLL D0LIKLL D0LIPLL E0CX0LL D0LIQLL D0LIRLL D0LITLL E0CX2LL D0LIULL D0LIVLL D0LISLL E0CX1LL D0LIWLL E0CX3LL D0LIXLL E0CX4LL D0LJ4LL E0CX5LL D0LM1LL E0CYWLL D0LM2LL D0LM6LL D0LN5LL E0CZ1LL IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 Provider Edition Install for Linux on System z Annual SW S&S Rnwl Provider Edition Install for Linux on System z SW S&S Reinstate 12 Mo Provider Edition Install for Linux on System z from Tivoli Service Request Manager for Internal Service Provider Install for Linux on System z Trade Up Lic + SW S&S 12 Mo Provider Edition Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Deskr Internal Service Provider Edition Authorized User Annual SW S&S Rnwl Provider Edition Authorized User SW S&S Reinstate 12 Mo Provider Edition Authorized User from Tivoli Service Request Manager for Internal Service Provider Authorized User Trade Up Lic + SW S&S 12 Mo D0LN6LL D0LN7LL D0LKPLL E0CY8LL D0LKQLL D0LKRLL D0LKULL Provider Edition Authorized User for Linux on System z Lic + SW S&S 12 Mo E0CYALL Provider Edition Authorized User for Linux on System z Annual SW S&S Rnwl D0LKVLL Provider Edition Authorized User for Linux on System z SW S&S Reinstate 12 Mo D0LKYLL Provider Edition Authorized User for Linux on System z from Tivoli Service Request Manager Authorized User for Linux on system z Trade Up Lic + SW S&S 12 Mo Provider Edition Concurrent User Lic + SW S&S 12 Mo Provider Edition Concurrent User Annual SW S&S Rnwl Provider Edition Concurrent User SW S&S Reinstate 12 Mo Provider Edition Concurrent User for Linux on System z Lic + SW S&S 12 Mo Provider Edition Concurrent User for Linux on System z Annual SW S&S Rnwl Provider Edition Concurrent User for Linux on System z SW S&S Reinstate 12 Mo Provider Edition FTL Install Initl FT Lic+S&S 12 Mo Provider Edition FTL Install SubSq FT Lic+S&S 12 Mo Provider Edition FTL Install for Linux on System z Initl FT Lic+S&S 12 Mo Provider Edition FTL Install for Linux on System z SubSq FT Lic+S&S 12 Mo Provider Edition FTL Authorized User Initl FT Lic+S&S 12 Mo Provider Edition FTL Authorized User SubSq FT Lic+S&S 12 Mo D0NNELL E0DFYLL D0NNFLL D0NNGLL E0DFZLL D0NNHLL D0LN8LL E0CZ2LL D0LN9LL E0CZ3LL D0LLSLL E0CYRLL IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 Provider Edition FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo Provider Edition FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo Provider Edition FTL Concurrent User Initl FT Lic+S&S 12 Mo Provider Edition FTL Concurrent User SubSq FT Lic+S&S 12 Mo Provider Edition FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo Provider Edition FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo VMImage Authorized User Lic + SW S&S 12 Mo VMImage Authorized User Annual SW S&S Rnwl VMImage Authorized User SW S&S Reinstate 12 Mo VMImage Concurrent User Lic + SW S&S 12 Mo VMImage Concurrent User Lic + SW S&S 12 Mo VMImage Concurrent User Lic + SW S&S 12 Mo VMImage FTL Authorized User Initl FT Lic+S&S 12 Mo VMImage FTL Authorized User SubSq FT Lic+S&S 12 Mo VMImage FTL Concurrent User Initl FT Lic+S&S 12 Mo VMImage FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk VMImage Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk VMImage Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk VMImage Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk VMImage Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk VMImage Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk VMImage FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL Concurrent User SubSq FT Lic+S&S 12 Mo Authorized User Lic + SW S&S 12 Mo Authorized User Annual SW S&S Rnwl D0LLYLL E0CYULL D0NNPLL E0DG4LL D0NNQLL E0DG5LL D0LJ7LL E0CX7LL D0LJ8LL D0LJ9LL E0CX8LL D0LJALL D0LJCLL E0CXALL D0LJDLL E0CXBLL D0LK7LL E0CXYLL D0LK8LL D0LK9LL E0CXZLL D0LKALL D0LKILL E0CY4LL D0LKNLL E0CY7LL D0LF3LL E0CV0LL D0LF4LL IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 Authorized User SW S&S Reinstate 12 Mo Authorized User for Linux on System z Lic + SW S&S 12 Mo Authorized User for Linux on System z Annual SW S&S Rnwl Authorized User for Linux on System z SW S&S Reinstate 12 Mo Concurrent User Lic + SW S&S 12 Mo Concurrent User Annual SW S&S Rnwl Concurrent User SW S&S Reinstate 12 Mo Concurrent User for Linux on System z Lic + SW S&S 12 Mo Concurrent User for Linux on System z Annual SW S&S Rnwl Concurrent User for Linux on System z SW S&S Reinstate 12 Mo FTL Authorized User Initl FT Lic+S&S 12 Mo FTL Authorized User SubSq FT Lic+S&S 12 Mo FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo FTL Concurrent User Initl FT Lic+S&S 12 Mo FTL Concurrent User SubSq FT Lic+S&S 12 Mo D0LF5LL E0CV1LL D0LF7LL D0LF8LL E0CV2LL D0LF9LL D0LFALL E0CV3LL D0LFBLL D0LFCLL E0CV4LL D0LFDLL E0CV5LL D0LFELL E0CV6LL FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo D0LFFLL E0CV7LL To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table: Media pack description V7.5.0 MP ML Media Pack IBM SmartCloud Control Desk V7.5.0 MP ML Media Pack Edition V7.5.0 MP ML Media Pack Provider Edition V7.5.0 MP ML Media Pack V7.5.0 VMImage SUSE Linux ML Media Pack Part number BJ10BML BJ10CML BJ10DML BJ10EML BJ10FML IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 IBM SmartCloud Control Desk V7.5.0 VMImage SUSE Linux ML Media Pack BJ10GML V7.5.0 MP ML Media Pack BJ10QML IBM SmartCloud Control Desk is also available, via web download, from Passport Advantage. Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance. This product is only available via Passport Advantage. It is not available as shrinkwrap. Licensing IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. License Information form number License ID document name L-RMAY-8NGSUR IBM SmartCloud Control Desk - VMImage V7.5 L-RMAY-8MYQ2P IBM SmartCloud Control Desk - EveryPlace V7.5 L-RMAY-8K4Q6S IBM SmartCloud Control Desk for Managed Service Providers V7.5 L-RMAY-8K4Q2D IBM SmartCloud Control Desk for Internal Service Providers V7.5 L-RMAY-8JCSBD IBM SmartCloud Control Desk V7.5 The program's License Information will be available for review on the IBM Software License Agreement website Limited warranty applies Yes Limited warranty IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 16

17 portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program. IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period). Program technical support Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee. Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you. Other terms Volume orders (IVO) Yes. Contact your IBM representative. IBM International Passport Advantage Agreement Passport Advantage applies Yes, and through the Passport Advantage website at Software Subscription and Support (Software Maintenance) applies Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 17

18 entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide. IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available. While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements. For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at IBM Operational Support Services - SoftwareXcel No System i Software Maintenance applies No Variable charges apply No Educational allowance available Not applicable. IBM Electronic Services IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent. The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems. The Electronic Service Agent TM is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 18

19 on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server. To learn how Electronic Services can work for you, visit Prices Passport Advantage For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at Information on charges is available at website In the Electronic tools category, select the option for Purchase/upgrade tools. Business Partner information If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required. Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation. Order now To order, contact your local IBM representative or your IBM Business Partner. To identify your local IBM Business Partner or IBM representative, call 800- IBM-4YOU ( ). For more information, contact the Americas Call Centers. Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) For IBM representative: callserv@ca.ibm.com For IBM Business Partner: pwswna@us.ibm.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001 IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 19

20 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks PowerVM, PR/SM and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both. IBM, Tivoli, Service Request Manager, Maximo, Passport Advantage, AIX, System p, System z, z/vm, DB2, purescale, Cognos, POWER7, Everyplace, Express, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Itanium is a trademark of Intel Corporation or its subsidiaries in the United States and other countries. Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 20