2017 Medicare Online Application Rewrite: Key Updates

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1 This document provides insight into key enhancements regarding the 2017 Medicare online application rewrite. The newly modernized user interface provides Users the ability to navigate throughout the application more easily. Helpful links have been added to assist the user and provide insight into resources, benefits, and plans Medicare Online Application Rewrite: Key Updates jwood1 9/8/2017

2 2017 Medicare Online Application Rewrite: Key Updates 1. New and Improved User Interface: In order to help customers make an informed decision about coverage that they may qualify for, the enhanced landing page provides information about plans, as well as links to the Affordable Care Advisor. Additionally, examples of supporting documentation such as Medicare, Medicaid, and EPIC cards have been added. Helpful information and links regarding interpreter services are present, as well.

3 2. Status Bar The application now provides a Status Bar, to assist the user in understanding where they are in the process. Questions are situated in a more logical progression, and additional information is present on many of the pages to help assist the user. 3. Help Icons Help Icons are located throughout the application. These links will assist the user with formatting or provide additional information and references necessary to complete the application.

4 4. Alerts Generic errors that are associated with the current online application will be replaced by more descriptive and informative alerts that will help guide the user through mandatory fields.

5 5. Election Types Election Type questions have been categorized. These will help users distinguish which statements apply to them without having to go through each election type on an individual basis.

6 6. Important Questions Enhancement Several questions have been re-worded, and re-organized in order to capture an applicant s information more accurately. Examples of these changes apply to statements such as Other Insurance, as well as ESRD within the application.

7 7. ESRD attachments Applicants with ESRD (or who had ESRD in the past) now have the ability to attach supporting documentation regarding a successful transplant directly to the application.

8 8. Enrollment County and Enrollment Date Enrollment County will default to the zip code associated with the applicant s personal information populated throughout the application. The user, however, has the ability to update the drop down. This capability would apply in instances where the applicant may have a special election period that qualifies them to enroll in an area other than where they currently reside. Please Note: Enrollment Date is also tied to information entered in the application regarding Part A/B entitlement dates. If a member is not eligible for coverage until a future date, the application will only provide start dates that the applicant is eligible to enroll in (Ex. Larry is applying for Medicare on September 8th, and qualifies for Part A/B coverage beginning on November 1st. Larry is provided the option to enroll in the following months: November, December, and January. October is omitted, as Larry is not eligible on October 1 st ).

9 9. Plan Selection It is important to note that plan selection options are tied to the information entered by the User, specifically the Medicaid Number. If a CIN is not populated, the application will suppress the option to enroll in a Dual Advantage (PBP 002) or Dual Advantage Flex Plan (PBP 017).

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11 10. Premium Withhold Enhancement Individuals who are enrolling in Fidelis Medicare $0 Premium (PBP 020), will now be prompted to select a Premium Withhold Option in case the applicant has a Late Enrollment Penalty. The current application only allows the user to select a PW Option if enrolling in Fidelis Medicare Advantage Flex (PBP 003).

12 11. Confirmation Page Enhancement By clicking edit within the confirmation page, Users will now have the ability to jump directly to specific areas of the application if invalid information has been entered. The application will also give the user the option to go back to the confirmation page once the information is corrected.

13 12. PDF Generation Upon successful completion of the application the user will be able to save a copy of the confirmation page to PDF.

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