Visual Environments Projector Software Upgrade. Instruction Sheet INTRODUCTION

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1 Visual Environments Projector Software Upgrade Instruction Sheet INTRODUCTION The upgrade package for a VEPSW projector is a single file, which comprises all the firmware and software needed to operate the projector. The upgrade process updates the firmware files as necessary and does not upgrade hardware that is already up to date. This document contains instructions for a normal upgrade of an VEPSW StIM/Entero projector. A troubleshooting guide is provided at the end of the document. Requirements Software Version: or higher Internet Explorer 6.0/7.0 (IE7 is recommended) Hardware Ethernet connection to projector Workstation that can connect to the projector via Ethernet Visual Environments Projector Software Upgrade Instruction Sheet 1 of 7

Open Internet Explorer and browse to http://<ipaddress> where <ipaddress> is the IP address of the projector.

2 INSTRUCTIONS STEP 1: SWITCHING TO FAILSAFE 1. Apply power to projector. It is recommended to be in Standby Mode before starting the upgrade procedure. 2. Open Internet Explorer and browse to where <ipaddress> is the IP address of the projector. The login screen appears. 3. Log in using the admin account. 4. Click the Admin tab (Figure 2). Figure 1 Login Window Figure 2 Main Tab 2 of 7 Visual Environments Projector Software Upgrade Instruction Sheet

STEP 2: UPGRADING Fail Safe mode displays the current version of the projector firmware for Main Image and for Main Image (PHM).

3 5. Click the Upgrade button on the right side (Figure 3). Figure 3 Admin Tab 6. Click Yes (Figure 3) to reboot the projector in fail safe mode. Rebooting into fail safe mode takes approximately 30 seconds. STEP 2: UPGRADING Fail Safe mode displays the current version of the projector firmware for Main Image and for Main Image (PHM). Figure 4 Safe Mode with firmware version list 1. If the firmware versions for the PHM are not listed, wait 5 seconds and press F5 to refresh the list. Visual Environments Projector Software Upgrade Instruction Sheet 3 of 7

4 2. Click the Browse button to locate the upgrade file and double click the file to select it. Figure 5 Select File 3. Click the Upgrade button to upload the file to the projector. a progress bar indicates the status of the upload. After a successful upload, the upgrade starts automatically: The top two lines of the window display the current action. The Upgrading progress bar indicates the status of the current action. The upgrading process takes between 15 and 30 minutes. 4. Click on the Reboot button (Figure 6) to re-start the projector in normal mode. Figure 6 Reboot 4 of 7 Visual Environments Projector Software Upgrade Instruction Sheet

5 5. If you see a message that is different than the one Figure 6, refer to the Troubleshooting section. TROUBLESHOOTING CAN T LOGIN AS ADMIN The password may have changed. Check with the maintainer of the projector for the correct password. UPGRADE BUTTON IS GRAYED OUT The projector must be in standby mode in order for the Upgrade button to be enabled. To verify the mode, select the Main tab and look at the Power field (Figure 7). If the projector is not in standby mode, power down the projector and try again. Figure 7 Main Tab - Power Field THE MESSAGE DISPLAYED IS: MAIN UPDATE FAILED XXX, SEE LOG FOR DETAILS This is a serious error. Copy the upgrade log and send it to technical support. AFTER I UPGRADE I CANNOT SEE WEB UI Delete cache and cookies and press Ctrl+F5. Visual Environments Projector Software Upgrade Instruction Sheet 5 of 7

6 APPENDIX A: LOG FILE REFERENCE Messages that are written to the Upgrade logs during the Upgrade procedure are described below: Message Initializing <name> Could not initialize: <error> Starting upgrade Successful install of <item> to <destination> Description This appears at the beginning of every log file indicating which package is being used for upgrade. This message occurs if the main update application fails during its initialization. No changes to flash have been made at this point in time and the projector is still in its original state. This line indicates when the hardware firmware is actually being updated. These lines indicate which files have been used to update the hardware. <item> is typically of the form: <type of file> (<version>) <destination> is one of the following: projector, lamp x, DLP, or LCD Examples include: Successful install of kernel(gi02) to lamp 1 Successful install of Application - Main(4.0(104)) to DLP Successful install of main software( ) to projector Skipped install of <item> to <destination>: <reason> These lines indicate which files were not installed onto the projector. <item> is typically of the form: <type of file> (<version>) <destination> is one of the following: projector, lamp x, DLP, or LCD <reason> indicates why the file was skipped and is typically of the following form: Same version detected Incompatible hardware File is corrupted (unlikely) Examples include: Skipped install of Sequence Data(0.5(13)) to DLP: Incompatible DMD type Skipped install of DMD Data(0.0(7)) to DLP: Same version detected post-install: Initializing All upgrade packages include a post-install script that is executed. This line indicates when the post-install is starting. post-install: Removing file: <name> post-install: Updating file: <name> Main update failed xxx This line indicates that the post-install script has removed a file. This line indicates that the post-install script has updated a file. If this main update application fails, this line indicates the error code generated by the main update application. 6 of 7 Visual Environments Projector Software Upgrade Instruction Sheet

7 Message post-install: Finished with status: xxx Releasing <type> partition Post install script failed Description This line indicates the return value of the post-install script. This message indicates that the flash partition is no longer in use. This message indicates that the Post-install script failed. This is typically accompanied by several error messages above it to indicate what the exact failure was. Visual Environments Projector Software Upgrade Instruction Sheet 7 of 7

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