UNIVERSITY OF EXETER BITLOCKER USER GUIDE

Transcription

1 Exeter IT Technical Planning & Development UNIVERSITY OF EXETER BITLOCKER USER GUIDE BitLocker is an encryption system which allows the University to secure sensitive information on University owned laptops, thus preventing Hard drives from being interrogated in the event of the laptop being lost or stolen. New or re-imaged laptops using Windows 7 in our managed group will have already been encrypted; however no personal security has been set to lock the hard drive with the owner. This document is to inform you of what to expect and what you should do in order to set a security PIN. USEFUL INFORMATION The Exeter IT BitLocker Recovery Portal, Use this feature to recover you PIN code if you forget it in future: For further information on University of Exeter Security Policy and why it is necessary to make this change, please visit: Any issues during the process please contact the University of Exeter SID Helpdesk on: or University of Exeter BitLocker User Guide.pdf Page 1 of 8

2 BITLOCKER PIN SETUP WIZARD BitLocker Encryption 1. A policy is set on your computer which will mean that at some point a pop up window will appear in the middle of your desktop similar to the image below. The whole process will only take a few minutes, if you see it please click Start. N.B. in a few cases the message in the box below may be blank, if the title of the box is Microsoft BitLocker Administration and Monitoring, please continue as normal and click start. 2. Next, set a PIN of at least 8 numbers no letters, confirm this and click Create PIN. University of Exeter BitLocker User Guide.pdf Page 2 of 8

3 3. And then click Exit. 4. Each time you restart your computer will require you to type this PIN code prior to booting into Windows. When you see this screen, enter your PIN and press 'Enter' to Continue. University of Exeter BitLocker User Guide.pdf Page 3 of 8

4 Your PC should now be secure and the process is complete. END. N.B. Further information in this document provides guidance on recovery when you forget your PIN code. Please peruse but it is not necessary to take these further steps unless the PIN code no longer works. PIN CODE RECOVERY University of Exeter BitLocker User Guide.pdf Page 4 of 8

5 If in the event you forget your PIN code you can access recovery information from our Recovery portal. To do this you will need to have access to a separate device that is capable of viewing webpages alongside your locked PC, the process should take about 5 minutes. If you don t have access to a separate device you will have to contact ExeterIT Helpdesk. Make sure you have your PC to hand to provide them the Recovery Key ID. 1. To obtain a Recovery Key you should take note of the first 8 characters of the Recovery Key ID from your locked PC. 2. Press the Esc key instead of entering your Pin code to enter the Recovery mode (here you will be prompted to type in a Recovery Key). An example of the Recovery Key ID is highlighted below. 3. Then from a separate device you can use the ExeterIT BitLocker Recovery Portal, accessed via the webpage: University of Exeter BitLocker User Guide.pdf Page 5 of 8

6 4. If asked, login using your University credentials, and follow the instructions. 5. Type into the BitLocker Recovery Portal the first 8 characters of the Recovery Password ID as noted from section 2. Then select a reason, most cases Lost/Stolen PIN CODE, then and click Get Key. University of Exeter BitLocker User Guide.pdf Page 6 of 8

7 6. You will be presented with your BitLocker Recovery Key, type this in to your locked device still in the Recovery mode. As you enter the last character the PC will resume the boot up process. 7. To change your PIN code, log onto your PC as usual, click the Start button, and then select the Control Panel, Select System and Security, and then select BitLocker Encryption Options. Select Manage your PIN and type in your new PIN code into both fields. This should now work next time you reboot. University of Exeter BitLocker User Guide.pdf Page 7 of 8

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