Installation Guide. Exam Room Tablet. Version 1.0

Transcription

1 Installation Guide Exam Room Tablet Version 1.0 Revision Date: September 12 th

2 Table of Contents Page 3 System Overview 4 Tool List 5 Installation Guide 15 Troubleshooting 16 Sinology box Installation 2

3 System Overview PatientPoint Exam Room Tablet gives patients access to award winning health content, personalized for them. Our health information includes key rheumatology topics like Osteoarthritis, Fibromyalgia, Rheumatoid Arthritis and more. The Exam Room Tablet also allows the practice to add practice messages, helping to improve patient-physician partnerships and outcomes. You have been furnished a site survey that outlines the installation configuration for the site. You must review the site survey prior to your appointment. It is CRITICAL that you understand the equipment installation location(s) prior to beginning the installation process. Contact your vendor support desk if you have any questions. If the primary office contact wishes to deviate from the site survey instructions you MUST receive approval from PatientPoint BEFORE PROCEEDING. For any questions or problems, contact Vendor Helpdesk. 3

4 Tool List ERT Installation Guide Site survey or Work Order WRN Image USB Flash Drive Charged cordless drill 1/8 & 3/16 inch bits P2 & P3 Phillips bits Masonry drill bits Assorted screwdrivers -Phillips & flathead Torx wrenches T-10, T-15 & T-20 Stud finder Scratch awl Measuring tape Bubble level Masking tape Fish tape and/or pull string Standard networking tools: Punch-down tool Butt set Tone generator or trace kit Modular plug crimper & RJ11/RJ45 plugs 8-10 foot step ladder USB keyboard & mouse Broom & dust pan or small vacuum CMOS battery Cable stapler & staples Laptop w/wi-fi and LAN ability for internet connectivity Test monitor with speakers Outlet covers 50 ft Cat5 Packing Tape 5/32, 1/2 drill bits 4

5 Installation Guide Step 1. Site Notification Check in with the Primary Contact listed at the top of the Site Survey. Call Vendor Helpdesk to check in. If the Primary Contact refuses any part of the installation, or wishes to change monitor location or deviate in any way from the site survey, you must call Vendor Helpdesk to receive approval from PatientPoint. Step 2. Data Port Test STOP AND READ The data port test is designed to verify internet access to the ERT servers. It MUST be performed before the technician begins installation. Refer to the site survey for Wi-Fi / LAN network we are to connect to. Connect laptop to the correct network and open internet browser and type in: Wait for page to fully load and select Begin Port Test. If the test is unsuccessful (FOR ERT SERVERS ONLY), errors will be shown. See above. Retry test at least three times. If test fails after three attempts, stop and call Vendor Helpdesk. 5

6 STEP 3. Unpack & Inventory Equipment Unpack all boxes and confirm all necessary equipment is there. Should confirm correct number of tablets, power cords extensions, charging docks and Synology box if required. Please report all serial numbers and any discrepancies and / or damages to vendor helpdesk. *NOTE If Synology Box Is being installed GOTO page 16 and install the Synology Box first then proceed to set up the tables. STEP 4. Preparation of tables NOTE Steps 4 and 5 must be completed on all tablets. Turn on the tablet. On the home screen locate the Settings tab and open it. Verify that the Wi-Fi is turned on and airplane mode is off. Locate Wi-Fi network that is noted on site survey and select to connect. If password is required enter it and select Join. 6

7 Locate and install the ERT App from the tablets home page. Refer to Site Survey and enter License Key. The app will load and the screen will have a box with Daily Health Quiz running Select Skip Quiz 7

8 Answer three questions and select Go Choose 3 topics. Select GO 8

9 Landing Page appears. Confirm 5 images / tiles are displayed select a topic Confirm 3 images / tiles display 9

10 Select any article Select Me this Article and to the vendor helpdesk. Return to landing page 10

11 Select Videos and Images Confirm Videos and Images play/display by selecting one of each. Return to landing page Select Programs and Savings Confirm text and image displays 11

12 Touch tile and navigate to website (National Prescription Savings Network) Return to landing page Select Practice Messages Check that 2 images display Return to landing page 12

13 Select Quizzes Confirm that quiz displays Step 5. Starting and Ending Guided Access Guided Access must be started with one of the ERT app pages on screen. Press the home key 3 times quickly to start Guided access A pop up box will let you know that Guided Access has begun. At this point you should not be able to exit the ERT App. To end Guided Access Press the home key 3 times quickly. You will be asked for a Passcode. The Passcode is

14 To end Guided Access Select End in the upper left hand corner Start Guided Access again and leave on. IF GUIDED ACCESS DOES NOT WORK PROPERLY CALL HELP DESK STEP 6. Set up Charging Station Refer to site survey to verify location of each charging station A ten foot extension cord is provided if needed Place the tablet into the charging base and verify that the tablet is charging. The tablet should sit in the cradle handle up and screen out. You should not have to force the tablet in place. The battery indicator should be green and the lightning bolt should be present in the upper right hand corner to indicate tablet is charging. STEP 7. Clean Up and Check Out Remove and discard all shipping boxes. Sweep or vacuum up any dust/debris created. ENSURE all site equipment is working correctly prior to POC sign off. TAKE PICTURES OF LOCATION OF CHARGING STATIONS AND EACH TABLET. Check out with POC- verify POC is happy with placement of tablets. Call Vendor Help Desk to report serial numbers, check out and confirm completion of the installation. Fax signed checklist to vendor for payment. 14

15 Troubleshooting If ERT App does not load Verify that the correct License Key has been used. Verify the tablet is connected and to the correct Wi-Fi network and turned on. Verify that Airplane mode is NOT on. Open safari and go to and run the port test on the tablet. Call Vendor Help Desk if issues still exist. If pictures, videos or pages do not load Verify the tablet is connected and to the correct Wi-Fi network. Open OOKLA speed test app and click to Begin Test. Compare download speed with chart below. If speeds are slower than minimums call vendor helpdesk. # of IPads Streaming Bandwidth minimum Requirements 2 4 MPS 3 5MPS 4 6MPS 5 7MPS 6 8MPS 7 9MPS 8 10MPS 9 11MPS Synology Box 2MPS 15

16 Installing and set up of Synology Box If Synology box is required the following requirements are needed Static IP IT contact and number and static IP should be on site survey Synology box should be located in phone closet, server room or in a secure location. Not in exam room. Data jack is required for connecting a Synology box. Locate data jack and complete Port Test. 16