MediaWave MW103 Hospital Digital Network (HDN)

Transcription

1 The MediaWave MW103 replaced the AOpen and the Seneca 1.3 and 2.8 players as the common media players for Patient Point (WRN) Waiting Room, (HDN) Hospital Digital Network, and (PWR) PracticeWire installations. It has recently been replaced by the Seneca NUC media player, but is found and still used in many installations. It ships with a HDMI cable, RS-232 cable, and power brick, all of which will need to be used with this unit. There are two serial RS-232 ports, (either of which can be used for the monitor control cable,) a HDMI port, (which must be hooked into HDMI1 on the TV,) and dual ethernet ports, (either of which can be used.) MW103s are sometimes WiFi capable, but will be utilizing wired ethernet connections unless otherwise specified in the work order. DON'T USE WIFI UNLESS SPECIFICALLY INSTRUCTED! Included in the box: The MediaWave MW103 player The MW103 power brick. (Don't use old power bricks from previously installed units.) A HDMI Cable RS-232 (Serial) Cable A wall mounting bracket. (Probably already affixed to the MediaWave MW103.) NOTE: If this visit is for a swap, all old cables will need to be sent back with the old unit. The old cables cannot be used with the new unit. Opening Boxes Missing/Damaged Equip. As soon as you open boxes, take pictures in case there is broken, damaged, or missing equipment. Pay particular attention to be sure all cables are in the box. If anything is missing or damaged, send the pictures to pics@pcm.com with the site ID in the subject and give us a call at (877) to let us know of the situation. Cradlepoints If this install includes the installation of a Cradlepoint for connectivity, make sure to read through the Cradlepoint instructions before mounting anything. The cradlepoint instructions include the best practices for figuring an install location and the tests that need to be performed before anything can be mounted. Deviations Table of Contents Opening Boxes Missing/Damaged Equip Cradlepoints... 1 Deviations... 1 Testing Connectivity... 2 Required Tools & Equipment... 2 Cabling... 3 Mounting... 4 Premier 4263 Tilt Mount... 5 Peerless SA746PU/SWP700 Corner Mount... 8 Patient Point Legacy Universal Mount Setup BIOS Power-On Setting Configuring the System (A.K.A Using the Tech Screen) Exiting the Netkey Content Loop Reimaging The System Checkout & Deliverables All deviations must be approved by PCM and Patient Point. Refer to the site survey, to the work order description, and the attached documents. If the site wants the device installed somewhere else or is some other issues pops up that will cause a deviation, you MUST give the PCM Helpdesk a call at (877) Page 1 of 18 Last Update: 3/3/20171:37 PM

2 Testing Connectivity Before running cable and mounting equipment, make sure there is a working internet connection. Connect your laptop to the connection the Patient Point equipment will be using at the site. Then run the Patient Point Port Test at Make sure all ports are green before running cable. If they are not all green, contact the PCM Helpdesk at (877) for further instructions. Whatever the results, take a picture and it to pics@pcm.com and upload it to the work order. Required Tools & Equipment Basic Equipment o Site Survey and/or this work order o Laptop with ethernet/wireless/hdmi/vga capability o USB keyboard & mouse o CMOS battery (CR2032) o Patient Point USB Flash Drive Cabling Tools o Standard networking tools o Punch down tool o Modular plug crimper with RJ11 & RJ45 Tips/Connectors o At least 100ft of cat5e/cat6 Ethernet cable o Cable Stapler & staples o Fish tape and/or Pull string o RJ-45 jack outlet covers o Electric outlet Covers Video/Monitor Troubleshooting Tools o Test monitor o VGA Video Cable o DVI Video Cable o HDMI Video Cable Mounting Tools o Charged Cordless Drill o 1/8, 5/32, 3/16, and 1/2 inch drill bits o Long blade Philips screwdriver (Important for IXRs - found at hardware or auto parts stores) o P2 & P3 Phillip s bits o Masonry drill bits o Assorted screwdrivers (Phillips& flathead) o Torx wrenches (T15& T20) o Stud finder o Scratch Awl o Measuring Tape o Bubble Level Analog Phone Troubleshooting Tools o Butt set o Tone generator/trace kit Misc. Tools o 8-10ft step ladder o Masking tape/packing tape o Broom & dust pan or small vacuum Page 2 of 18 Last Update: 3/3/20171:37 PM

3 Cabling Unless otherwise specified, all CAT5/CAT6 cabling needs to be ran through the wall, behind the screens, through the ceiling, to the point it connects into the network. Avoid the use of Panduit when the running cable through the walls is possible. An ethernet jack should be installed, hidden behind where the screen is to be installed. Using Panduit: Panduit should be screwed directly into the wall. DO NOT USE THE ADHESIVE BACK TAPE! All exposed cords should be covered with Panduit. Panduit should be straight. Panduit should always come in from below the device unless otherwise directed. Only change direction at 90 degree angles. Sagging panduit or panduit run at oddball angles will not be accepted. Don't run panduit above the device unless otherwise directed. A clean install with the Ethernet and power jacks behind the chairs. Notice the straight Panduit. An example of Panduit changing direction. All direction changes should be at 90 degree angles. Another example of a clean install. Ethernet has been run through the walls to a jack behind the TV and the outlet is also located behind where the TV was mounted. Page 3 of 18 Last Update: 3/3/20171:37 PM

4 Chair Rails and Panduit: Panduit should never cover chair rails. Instead: 1.) Run panduit to the chair rail. 2.) Stop running panduit. 3.) Run the cord over the chair rail. 4.) Then, continue running panduit once past the chair rail. Connections: 1.) Connect the TV and the MW103 to power. 2.) Connect the RS-232 cable from the single 9 pin serial port on the MW103 to the serial port on the TV. 3.) Connect the HDMI cable to the HDMI port to the HDMI 1 port on the monitor. 4.) Connect the Ethernet cable to the Ethernet jack or ethernet run for this install. (If this is a wireless install, then setup on the correct wireless network accordingly.) An example of how to handle a Chair Rail. Notice how the Panduit stops at the chair rail and continues past it. Only the cable should cross the chair rail. Note: Make absolutely sure the proper connections are being used. If they are not, the monitor will not display video from the media player or change to a different input after a reboot if the cables are not in the correct ports. Mounting The MediaWave MW103 is shipped with a wall mounting bracket. In most cases, the mounting bracket will already be attached to the MW103. There is a lockable lid or cap for the bracket but it can be discarded. Removing the bracket Slide the MW103 out of the bracket. Reattaching the bracket Slide the MW103 into the bracket. The Bracket will need to be mounted so the forward face of the computer will be facing upward toward the ceiling and the back side, (the side with all the cables,) will be pointing down. If it is mounted any other way, there is a risk of it falling out of the The Mediawave MW103 mounting bracket. The lid or cap piece is not absolutely necessary and can be discarded. Page 4 of 18 Last Update: 3/3/20171:37 PM

5 bracket. It should be mounted where it will be hidden behind the TV set. Once installation is complete, no cables should be showing. One of the following monitor mounts will also be shipped: Premier 4263T Tilt Mount for 42 /43 LG Screens Peerless SA786PU/WSP /43 LG Screens Patient Point Legacy Universal 14 by 14 Wall Plate and Fabricated Mount for 32 Screens All of the TV mounts must be installed in at least two wall studs, (with the exception of the Patient Point Legacy Universal mount.) Otherwise there is a risk of equipment falling off walls due to weight. Premier 4263 Tilt Mount Step 1 Install the Wall Plate Follow the manufacturer s instructions for installing the wall plate. The wall plate must be installed in two studs. Fasteners are included for both wood and metal studs. 1.) Locate where you are mounting the monitor using the pictures in the site survey. There should be a certain level of clearance between the top edge of the screen and the ceiling once it is mounted. Below are the minimum clearances they must have once mounted: For 42 Monitor Installations: The top edge of the monitor should be at least 11 inches from the ceiling. The Directional Mounting Arrow stamped into the top of the wall plate indicates which edge is the top. For 43 Monitor Installations: The top edge of the monitor should be at least 8 inches from the ceiling. If the wall plate is mounted above either of these measurements, the monitor will hit the ceiling which or reach above the ceiling, making it hard to mount the monitor without removing the ceiling. (The permanent removal of ceilings is a circumstance which tends to upset folks at the job site. It is not recommended.) 2.) Use an edge-to-edge stud finder to locate the edges of the studs. Draw a vertical line down the center of each stud. 3.) Hold the wall plate on the wall to use as a template over the two studs, already marked. 4.) Level the plate and mark the center of the four mounting holes. 5.) Make sure that the mounting holes are on the stud centerlines Page 5 of 18 Last Update: 3/3/20171:37 PM

6 Step 2 Mount Computer 1.) The mounting bracket for the MW103 player should be installed within the Premier P4263T mount s wall bracket. (As shown.) 2.) Make sure to mount the MW103 s bracket so the media player can slide in face down into the bracket once it is installed. The cable side of the media player should be pointed down. 3.) Make sure the MW103 is installed in a location that provides adequate clearance for the HDMI, RS-232, ethernet, and power connectors. Step 3 Install Mounting Brackets on Back of Monitor Premier 4263 Tilt Mount with the MediaWave installed with the front of the player pointing up, where the cap bracket would normally go. This placement is similar to the old AOpens and the new Seneca NUCs. 1.) Lay the monitor screen-side down on a soft, flat surface. Use the plastic bag the monitor was sent in to protect the screen from scratches. 2.) Thread the knurled spacers, included with the monitor, into the top holes. (42 Monitors only!) 3.) Align the mounting brackets with the threaded mounting holes on the back of the monitor. The slots on the mounting bracket go on the top and the small round holes go on the bottom. 4.) Mount the brackets as low as possible on the back of the monitor. a. For 42 Monitors: Use the 8th hole from the bottom to align the mounting brackets correctly. b. For 43 Monitors: At the top, the screw will be just below the top hook. Below, use the 14th hole from the bottom to align the mounting brackets correctly. 5.) The brackets should not protrude above or below the monitor during normal viewing. 6.) Attach the mounting brackets to the back of the monitor using 4 multi-washers, 4 ½ plastic spacers, and M6 x 25 mm screws included with the mount. These are included with the Premier mount. Do not use longer screws as they may damage the monitor. Knurled Spacers For 42 monitor installations only. (Pictured in above two pictures.) 7.) Back out the security screws on the bottom of the mounting brackets until they are flush. Page 6 of 18 Last Update: 3/3/20171:37 PM

7 42 LG 42LX330C monitor with brackets attached. 43 LG 43LX341C monitor with brackets attached. Step 4 Mount Monitor on Wall and Connect Cables 1.) Connect the monitor power cord, video cable, RS-232 cable, and audio cable behind the monitor. Drape the cables over the top. 2.) Lift the monitor and mount on the wall plate. Note that the mounting brackets hook onto both the top and bottom edges of the wall plate. There is a small clearance between the monitor and computer. It is easiest to mount the monitor on the left end of the wall plate, then slide the monitor to the right. 3.) Slide monitor to make sure the wall plate and computer are covered. 4.) Tighten the lower security screws. Cables carefully attached to monitor and draped in front of screen as the mount is being attached to the wall bracket. (Seneca NUC Pictured. Port Side of MW103 will be face down.) 5.) Connect video, audio and RS-232 cables which were draped over the monitor to the computer. (Make sure the HDMI cable is in the HDMI1 port of the monitor.) 6.) Connect the computer to the Ethernet or wireless connection as specified in the work order. 7.) Connect the computer and monitor to power. 8.) Use cable ties to cleanly secure all cables behind the monitor. Cables attached to the computer after mounting the monitor to the bracket. Page 7 of 18 Last Update: 3/3/20171:37 PM

8 Peerless SA746PU/SWP700 Corner Mount Step 1 Install the Wall Plate The wall plate must be mounted into 2 studs (metal or wood) on 16 centers for a safe installation. 1.) Locate where you are mounting the monitor using the pictures in the site survey. The top edge of the wall plate must be mounted at least 10 from the ceiling to ensure there is sufficient clearance between the monitor and ceiling. 2.) Use an edge-to-edge stud finder to locate the edges of the studs. Draw a vertical line down the center of each stud. (Must be on 16 centers.) 3.) Hold the wall plate on the wall to use as a template over the two studs, already marked. 4.) Level the plate and mark the center of the four mounting holes. The Peerless SA746PU Corner Mount with SWP700 wall mounting bracket pictured from below without computer. 5.) Make sure that the mounting holes are on the stud centerlines. 6.) Mount the WSP700 wall plate as described in the instructions included with the wall plate. Note the top of the wall plate has a vertical lip on the upper flange. a. Metal studs: i. Drill four ½ holes, (it may be necessary to drill smaller pilot holes prior to drilling the ½ holes.) ii. Insert the four ¼ -20 togglers included with the wall plate installation kit. iii. Loosely fasten wall plate using four ¼ -20 x 2½ screws and washers. iv. Level wall plate and tighten all screws. Drawing of the Wall mount bracket being mounted to metal studs. b. Wood studs: i. Drill four 5/32 pilot holes 2½ deep. ii. Attach wall plate using the included #14 x 2 ½ wood screws. iii. Level plate before final tightening of the mounting screws. Page 8 of 18 Last Update: 3/3/20171:37 PM

9 Step 2 Install Mounting Brackets on Back of Monitor Two adapter brackets (part B, included with the SA746PU mounting arm) must be mounted on the back of the LG monitor. 1.) Use the M6 x 12mm screws (part H) and multi-washers (part L) included with the mount arm. 2.) Aligning the Bracket a. For 42 Monitors: Mount the brackets with the short slot aligned with the top hole in the 400 mm x 400 mm VESA mounting pattern. The bottom hole in the VESA pattern will fall in the long slot. b. For 43 Monitors: The adapter brackets will fit just above the bump along the bottom of the monitor. 42 LG 42LX330C monitor with brackets attached. 43 LG 43LX341C monitor with brackets attached. 3.) Additional Notes: a. Make sure the two brackets are aligned evenly so the screen will be level when mounted. b. Do not use the M6 x 25 mm screws to mount the adapters to the monitor. They are too long and could damage the monitor. Page 9 of 18 Last Update: 3/3/20171:37 PM

10 Step 3 - Mount Articulating Arm and Monitor Attaching the arm assembly to the wall plate. Attaching the monitor to the arm assembly. Make sure to hook the monitor to the top of the arm bracket and tilt it into place to be fastened. 1.) Use two ¼ -20 x ½ flat head Philips screws to mount articulating arm assembly to wall plate as shown. 2.) Mount monitor to arm as shown in figure below. 3.) Make sure the set screws on the adapter arms are backed out as far as possible (without removing) to ease installation. 4.) Tilt the top of the monitor back and slide the hooks on the adapter brackets over the wall arm assembly. 5.) Tilt the monitor back to vertical and tighten the set screws to secure the monitor to the arm. Page 10 of 18 Last Update: 3/3/20171:37 PM

11 Step 4 Mount Computer 1.) The MW103 s mounting bracket should be installed toward the right of the Peerless SA746PU & WSP700 corner mount. 2.) Make sure to mount the MW103 s bracket so the media player can slide face side up into the bracket once it is installed. The cable side of the media player should be pointed down. 3.) Make sure the MW103 is installed in a location that provides adequate clearance for the HDMI, RS-232, ethernet, and power connectors. 4.) Once the bracket is mounted, slide the MW103 into the bracket. Step 5 Connect Cables 1.) Connect video, audio and RS-232 cables. (Make sure the HDMI cable is in the HDMI1 port of the monitor.) Peerless SA746PU/WSP700 Corner Mount Install MW103 to the right side of the mount, opposite of the side the arm folds. 2.) Connect the computer and monitor to power. 3.) Connect the computer to the Ethernet or wireless connection as specified in the work order. 4.) Use cable ties to cleanly secure all cables behind the monitor. Page 11 of 18 Last Update: 3/3/20171:37 PM

12 Patient Point Legacy Universal Mount Step 1 Install the Wall Plate The wall plate will be installed in a single stud with E-Z Toggle drywall bolts to secure the other side. 1.) Locate where you are mounting the monitor using the pictures in the site survey. The flat screen monitor should be installed at a height of 6 to 7 feet. 2.) Use an edge-to-edge stud finder to locate the edges of the nearby studs. Draw a vertical line down the center of each stud. 3.) Hold the wall plate on the wall to use as a template over the two studs, already marked. 4.) Level the plate and mark the center of the six mounting holes. 5.) Make sure that the mounting holes are on the stud centerlines. 6.) Take down the bracket. 7.) Drill three ½ holes on the marks you made on the center of the studs where bracket holes are. 8.) Insert snap toggles into holes and secure tightly. Brake off excess plastic. 9.) Put the bracket back in place to match stud holes. Relevel the bracket if necessary. 10.) Drill the stud screws in. Visual example of installing snap toggles: 11.) Screw in the E-Z Toggle bolts into the drywall with a #2 Philips screwdriver, until the heads are seated flush with the wall, to secure the other side of the 14 x 14 mounting plate. They should be pointed up and down once flush with the wall. DO NOT DRILL A PILOT HOLE! 1. Fold the head of the toggle so it is flat against the shaft. 2. Insert the head into one of the holes drilled in step 7 till it passes the other side of the wall or stud. 3. Turn and pull the toggle back toward you until it won t go any further. 4. Push the circular cap through to the hole, where it should be flush with the wall. 5. Snap both straps flush to the wall. E-Z Toggle bolt. Page 12 of 18 Last Update: 3/3/20171:37 PM

13 The 14 by 14 wall plate once mounted. An example of using the rails and attached arm to stow power cabling behind the Monitor. A diagram of what the 14 x14 Wall Plate looks like compared to 16 or more spacing between studs. The mount is not wide enough to mount into two studs. Step 2 Mount Arm and Monitor The Arm mount should already be attached to the back of the monitor before being shipped. 1.) Lift the flat screen in place, hooking the vertical bracket over the top rail of monitor the mount. 2.) Lower flat screen monitor until vertical bracket is against bottom rail of the mount. 3.) Slide flat screen monitor left or right until it is in the desired location. 4.) Tighten the lower security screws to secure the arm in place. A Legacy 26 monitor with the mount s arm already attached. (Outlined in the above picture.) Currently, the smallest monitors being installed are 32 monitors. Page 13 of 18 Last Update: 3/3/20171:37 PM

14 Fitting the vertical arm bracket over the rails of the wall bracket, top first. Step 3 - Mount Computer Adjust the position of the monitor arm. Tighten security screws to secure arm in position. 1.) Mount the MW103 player bracket to the right or left of the 14 x 14 wall plate. Choose which side based upon the location of electric outlets, angle of the monitor with respect to the wall, and the position of the hook on the horizontal bars of the wall plate. Make sure the media player will be hidden behind the TV once it is mounted. The player and cables should not be visible when looking at the screen. 2.) Make sure to mount the MW103s bracket so the media player can slide in face up into the bracket once it is installed. The cable side of the media player should be pointed down. 3.) Make sure the MW103 is installed in a location that provides adequate clearance for the HDMI, RS-232, ethernet, and power connectors. PatientPoint 14 x 14 wall plate and fabricated mount Install MW103 to the left or the right of the wall plate so it will be hidden behind the TV, once the TV is mounted. 4.) Once the bracket is mounted, slide the MS103 into the bracket. Step 4 Connect Cables 1.) Connect video, audio and RS-232 cables. (Make sure the HDMI cable is in the HDMI1 port of the monitor.) 2.) Connect the computer and monitor to power. 3.) Connect the computer to the Ethernet or wireless connection as specified in the work order. Page 14 of 18 Last Update: 3/3/20171:37 PM

15 4.) Use cable ties to cleanly secure all cables behind the monitor. Setup BIOS Power-On Setting 1.) To confirm the MW103 player is set to automatically power on after a power loss, start the computer and press the Delete key on keyboard to enter the BIOS. 2.) Navigate to the Chipset tab. 3.) Select Southbridge and press ENTER. 4.) Select Restore AC Power Loss and press ENTER. 5.) Use the Arrow keys select Power On. 6.) Hit the Esc key to save the setting. 7.) Press F10 to Save configuration and reboot the system. Page 15 of 18 Last Update: 3/3/20171:37 PM

16 Configuring the System (A.K.A Using the Tech Screen) Once the system initially starts up, it should load up the tech screen once it is done loading windows. This is where the system will be configured. The key to completing the configuration on this screen and getting netkey to install is to do each of the steps you see in order. If you find a step grayed out, then you likely skipped a previous step that needs to be completed. Different versions of the system images have different steps and different orders. 1.) Change Computer Name The computer name should be the site ID plus the 3 letter program designation. Contact the PCM helpdesk at (877) if you don t know what the computer name is supposed to be. 2.) Set Date, Time, and Time Zone to local time of the practice. (Not setting this correctly can cause the screen blanking program to show a black screen at the wrong time.) 3.) Proxy Leave this field empty and don t set it unless specifically instructed. The proxy setting is almost never used. HDN Tech Screen 4.) Configure Ethernet a. The Network Adapter is enabled by default. b. Setup WiFi if necessary. If the WiFi drivers are missing, look for the 64-bit Intel Wireless Proset drivers for Windows 8. They should be downloadable from Intel s website. c. Run a Port Test and take a picture of the results. Make sure to wait 60 seconds before clicking, Begin Port Test, otherwise there might be false readings. If any ports show red Xs contact the PCM helpdesk at (877) If you see, Page Cannot be Displayed, then you have a connectivity issue. Troubleshoot it and contact the PCM helpdesk if you need help. 5.) Windows Activation a. Click the, Activate Windows, button. (If the previous step was not done and there is not internet access, this step can t be completed.) b. A dialog box will confirm Product Activated Successfully. Click OK to dismiss c. Hit F5 key to refresh Tech Screen. 6.) Install the Netkey Software a. Click the, Install Netkey button. b. The system will reboot 3 times and then will sit at a black screen for 15 to 20 minutes. The system shows a black screen when it is downloading content. c. If the system sits at a black screen for more than 20 minutes, give PCM a call at (877) so we can check to see if the system is actively downloading content. Note: If while servicing the unit, the Windows Firewall is dropped for any reason, a reimage of the device is required to be done before leaving the site. Page 16 of 18 Last Update: 3/3/20171:37 PM

17 Exiting the Netkey Content Loop During installs and services it is often necessary to exit the Netkey content loop to get to the tech screen. A mouse and keyboard are necessary for exiting the content loop. 1.) Click on the screen with the mouse. (You might not see the cursor, but it is there.) 2.) Press ALT+F4. 3.) Open Internet Explorer. (It should be an icon on the taskbar. If it can t be seen, drag your mouse to the bottom of the screen.) This will open the tech screen. 4.) Scroll to the bottom of the tech screen. Click on the, Stop Client Services, button to ensure Netkey doesn t restart. 5.) Click, Stop Client Services, to stop Netkey from restarting. Reimaging The System 1.) Reboot or power on the system. 2.) Once the Power on Self Test or POST is complete, a screen titled, Choose an Operating System, will appear with options for booting into Windows 8.1 and Recovery. Choose Recovery. a. This screen should be visible for 5 seconds. Once that 5 seconds is past, it will default into booting into Windows 8.1. b. If you don t see the, Choose an Operating System, screen on bootup: i. Power down the computer ii. Wait 30 second iii. Power it back on. The, Choose an Operating System, screen. Switch to the recovery partition here in order to reimage the system. Page 17 of 18 Last Update: 3/3/20171:37 PM

18 3.) Select HDN as the product on the PatientPoint Image Recovery screen. (HDN should automatically be selected.) 4.) Click the, Start Recovery, button. 5.) The Imaging process should take 20 to 30 minutes. 6.) Follow the steps previously described for Configuring the System using the tech screen. Checkout & Deliverables The Patient Point Image Recovery screen. Make sure HDN is selected Cradlepoint Readings (Only if a cradlepoint was used at this install or service.) See the Cradlepoint Testing document to find out the information and pictures you need to submit upon checkout. Pictures: o o o o o A picture of the port test on the HDN. A picture of the system playing content. A picture of the install location. (This would be a wide angle view of where the system is installed including Panduit, nearby furniture, and landmarks.) A picture of the switch or switches with notes of what PatientPoint devices are installed where. (This is for wired installs.) Deviations, strange happenings, etc Closing Notes Closing notes on the work done at this site. What was installed, serviced, issues, and resolutions. Signed Checklist A checklist of what was installed where and serial numbers signed by the point of contact. Page 18 of 18 Last Update: 3/3/20171:37 PM