Public Sector Show 2018

Transcription

1 National convention centre, Canberra delivering a smarter and more sustainable government PRE-EVENT PUBLIC SECTOR LEADERSHIP SUMMIT: Monday March 26th Main Conference & exhibition: Tuesday March 27th post-conference digital masterclasses: wednesday March 28th 800+ attendees 50+ speakers 40+ sponsors 4+ streams 2 FREE show floor theatres 1 Public Sector Show

2 2018 Speakers Denise Roth Former Administrator General Services Administration (GSA) & Senior Advisor, WSP (USA) David Bray Former CIO, FCC (USA) & Executive Director People Centred Internet Mohan Aiyaswami A/Chief Information Officer Department of Defence Randall Brugeaud Deputy Chief Statistician, Transformation Group Australian Bureau of Statistics Duncan McIntyre Assistant Secretary, Data and Digital, Department of the Prime Minister and Cabinet Al Blake Chief Technology Officer ACT Government Anne Cosgrove Executive Director, People & Culture, Service NSW Giles Nunis Chief Executive and Chief Information Officer Office of the Government Chief Information Officer Teresa Scott Executive Director Australasian Procurement and Construction Council Tim Barker Chief Information Officer, Department of Science, Information Technology and Innovation Cassie Alexander Senior Adviser People Department of Finance, Jane King Deputy Commissioner, Design and Change Management ATO Elizabeth Mildwater Deputy Secretary, People and Corporate Services Transport for NSW Theresa Kim Group Manager Shared Services, New Zealand Post, NZ David Roulston Chief Information Officer Department of Transport, ACT Government Shaun McGuiggan Chief Information Officer Department of Communications James Munro-Ford Executive Director Healthshare NSW Garrett McDonald National Manager, Enterprise Architecture CIO Group Department of Human Services Ian McKenzie Chief Technology Officer Australian Parliament House Katarina Ruszczyk A/Director Digital Government NSW Department of Finance, Services and Innovation John Fely A/g First Assistant Secretary Client and Commemorations Division Department of Veterans Affairs Mark Sawade Chief Information Officer Department of Education Debbie Miller A/g Group Manager APS Reform Group Australian Public Service Commission Lionel Riley Assistant Secretary, HR People Branch Department of Agriculture and Water Resources

3 2018 Speakers Jane Olsen Director, Shared Service Provider, VIC Department of Treasury and Finance Shane Lamont CPO / Head of Supply Chain Sydney Water Anthea Griffin Assistant Secretary People Branch Department of Foreign Affairs and Trade Liz Watts Senior Director The Hackett Group Janna McCann General Manager, BizLab Department of Industry, Innovation and Science Rachel Wheeler Executive Director Customer Experience Transport for NSW Eamonn Rooney Chief Information Officer The Treasury Darren Bloomfield Director Shared Services Department of Premier and Cabinet, VIC Victoria Bergmann First Assistant Secretary Procurement and Contracting, Capability Acquisition and Sustainment Group Department of Defence Pat Sowry Assistant Secretary, Business Services Department of Prime Minister and Cabinet Murali Venugopal First Assistant Secretary People Division Corporate Group Department of Immigration and Border Protection Natalie Marsh Assistant Secretary People aand Planning, Department of Industry, Innovation and Science Elizabeth Button General Manager, Customer Experience Transformation Australia Post Aidan Tudehope Managing Director Macquarie Government Simon KcKee Deputy Commissioner, Office of State Revenue, Queensland Treasury Michelle Lees General Manager, Business Transformation Department of Human Services

4 Introduction Dear Colleagues, The Federal budget called for the Australian government to transform the way services are delivered and how government operates to create a smaller, smarter and more productive, sustainable public sector which is better positioned to respond to the challenges of a rapidly changing environment and the continued need for fiscal discipline.. Expanding upon the successful Public Sector Innovation Summit, PSN s Public Sector Show will bring together local, state and Federal government agencies and statutory bodies to discuss this critical challenge, across every domain of the public sector: corporate services, finance and procurement, HR and ICT and digital transformation. Bringing together over 500 conference attendees and more than 800 trade show visitors, the event will deliver Australia s first large scale whole of public sector improvement focused gathering. Core themes to be explored in the show are the transformation of government service delivery for the better through improving the management of people, enhancing processes, and employing new innovative tools and technologies. Join us in Canberra next March and take part in the biggest annual gathering of public sector leaders in Australia. Stay up to speed with the latest innovations in human resources management, processes, tools and technologies which stand to offer tangible and practical improvements to government service delivery and learn strategies that could improve the cost effectiveness, efficiency and quality of service delivery of your organisation. Charlie Hamer Co-founder & Director Public Sector Network

5 Key Themes People Processes Tools Technology Every large organisation is only as good as the people who manage it. Recruiting skilled performers, training them, promoting them and keeping them is essential to keeping the wheels of functional government turning. These segments of the Public Sector Show program will centre on critical human resources challenges facing government and best practice approaches to tackling them. Public sector administration is underpinned by processes and procedures that relate to the Machinery of Government, organisational functions and protocols and legislation and regulations. Systemic reworking and refinement of these processes is necessary on ongoing basis, and the Public Sector Show will highlight leading edge developments in government process reform. A broad and ever changing range of tools of public action equip governments to deliver services to their stakeholders. These can include grants, information resources, business incubators, economic market regulations, taxation, subsidies, marketplaces, and a wide array of other instruments. The Public Sector Show will explore the suite of tools that are available to governments and how these are changing alongside growing advances in technology. In an increasingly disruptive global economic market, the constantly advancing pace of technology development requires continuous adaptation, and the business of delivering government services is no exception to this rule. The Public Sector Show will take a strong focus on technology and how it can best support government today and into the future, through tools enabling data integration, policy development, program delivery, budgetary management, human resources and more. The Australian Government is transforming the way services are delivered and how government operates to create a smaller, smarter and more productive, sustainable public sector, better positioned to respond to the challenges of a rapidly changing environment and the continued need for fiscal discipline. - Senator the Hon Mathias Cormann, Minister for Finance, Budget

6 Why attend? Meet and network with a broad range of over 500 public sector leaders from across Australia and abroad - in the biggest transformation focussed gathering of public administrators in the southern hemisphere Hear about the latest developments in government transformation from our high level presenter line-up Stay abreast of policy changes impacting public sector governance at a state and federal level. Take away tangible and practical tools to improve the performance of your government department on the ground Learn about and witness practical case study demonstrations of leading edge technology innovations supporting best practice government Mix and mingle and expand your public sector networks in a relaxed setting at our co-located social functions Join the critical discourse around the future of public sector transformation

7 Topic focus areas HR and the Future of Work ICT and Digital Government Finance and Procurement Transformation and Innovation Given the critical importance of people to public sector performance, a strong feature of the Public Sector Show program will be HR and the future of work. Topics to feature in the mix of discussion will include core considerations around workforce development, recruiting, training and retaining the best possible workforce, changing ways of working supporting an increasingly disruptive economy requiring government to operate like agile and mobile enterprises, the role of data analytics in workforce planning, and the potential impacts of robotisation and machine learning on the future of public sector. Technology has a critical role in the positive transformation of government; from the upgrading of legacy IT systems, to transitioning of government policy making and service delivery towards digital models, transferring data and services to the cloud and front edge leading advances like automation and machine learning. Latest developments in ICT and digital government will be showcased throughout the Public Sector Show conference program, in our show floor expert insights theatres, postconference digital government masterclasses and the latest innovations featured in our colocated trade exhibition. A key agenda for discussion at the Public Sector Show will be reforming the business processes underlying government to improve value for money, cost efficiency - taking a more commercial approach to ensuring effective service delivery and administrative management. Changes in procurement models towards collaborative business and government partnerships, reworking corporate strategy to accommodate changing policy and service delivery paradigms and future facing approaches to commissioning and financial management will all be in focus as part of this conference stream. Underpinning all positive change to government administration, business process transformation will be at the fore of the Public Sector Show agenda. Topics to be explored will include achievements of shared services models of corporate management, reforms to performance management and reporting, progress towards more citizen driven policy making and service design, leadership fundamentals, agile and rapid approaches to new government service design, and progress towards empowering innovation in government workforces. Government needs to put their customers first. - Gavin Slater, Chief Executive Officer, Australian Government Digital Transformation Agency

8 Who will you meet? 500+ attendees - Senior Public Sector Leaders from: Operations and Strategy Shared Services, Corporate Services and Business Services Administrative Services and Contestability Business Transformation, Innovation and Process Improvement Finance and Procurement Digital Transformation ICT and Technology Information and Data Management and Analytics Human Resources and Workforce Planning and Management Customer Experience and Citizen Centric Service Design

9 Agenda Monday 26 March 2018 Public Sector Leaders Focus Day Drawing together an invite only group of 100+ of the most senior leaders across public sector agencies and statutory bodies over 3 hours of strategic interactive discussion, the PSN Public Sector Leaders Summit will tackle wicked problems facing governments and develop a high level blueprint for the future transformation of the Australian public sector. 15:00 Registration and welcoming refreshments 15:15 Welcome from the Public Sector Network 15:25 Opening remarks from the chair and session format briefing 15:40 Break out discussion round 1 16:10 Report back and whole group discussion 16:40 Break out discussion round 2 17:10 Final report back and closing whole group discussion 17:40 Closing remarks from the Chair and end of summit 17:50 Public Sector Leaders networking reception

10 Agenda Tuesday 27 March 2018 Main Conference The Public Sector Show s main plenary and multi-streamed conference program will bring together local and international thought leaders in public sector administration towards high level networking, information sharing and interactive discussion around transforming people, processes, tools and technology for better government. 8:15 Registration and morning refreshments 8:50 9:00 Welcome from the Public Sector Network Charlie Hamer, Co-Founder, Public Sector Network Opening remarks from the Chair - Delivering a smarter and more sustainable government Liz Watts, Senior Director, The Hackett Group 9:10 Keynote Address Transforming the Public Sector International Keynote Address - Achieving operational excellence across the US Government through transforming Digital, ICT, HR, Shared Services and Financial performance 9:40 Former US General Services Administrator Denise Roth will discuss her experiences in transforming shared administrative services across the United States Government through the Technology Transformation Service and the GSA s other modernisation initiatives. In this international keynote presentation, Denise will share lessons learned in working towards modernising methodologies and technologies to improve the accessibility, efficiency and effectiveness of the US Government. Denise Roth, Former Administrator (Director General), General Services Administration (USA) 10:10 Platinum Partner Keynote Session - Building digital resilience in government - developing a secure, robust and integrated digital strategy and supportive infrastructure 10:30 Morning tea break and Expert Insight Sessions on the exhibition floor

11 Agenda Tuesday 27 March 2018 Specialist Streams ICT and Digital Government HR and the Future Of Work Finance and Procurement Transformation & Innovation 11:25 Opening remarks from the Chair: Exploring the critical role of technology in the transition towards a more citizen centric government Opening remarks from the Chair: Designing the future of work in the public sector in a rapidly changing world Opening remarks from the Chair: Reforming the business processes underlying government financial management and procurement Opening remarks from the Chair: Taking a continuous improvement approach to government business process transformation 11:45 Keynote: GovNext- ICT - Transitioning Western Australia s ICT infrastructure to the cloud and progress towards broader digital transformation in WA Giles Nunis, Chief Executive and Chief Information Officer Office of the WA Government Chief Information Officer Keynote: Planning pro-actively for an unpredictable future DFAT s approach to taking an adaptable, future-proofing focus to their international operations Anthea Griffin, Assistant Secretary, People Branch, Department of Foreign Affairs and Trade Keynote: Achieving value through Defence s use of innovative contracting approaches Victoria Bergmann, First Assistant Secretary Procurement and Contracting, Department of Defence Keynote: The robots aren t coming, they re already here - Practical examples of implementation of machine learning and artificial intelligence in government Garrett McDonald, National Manager Enterprise Architecture, CIO Group, Department of Human Services 12:05-12:25 Translating big data to big outcomes - using data and analytics to drive policy and administrative decision making Duncan McIntyre, Assistant Secretary (Branch Manager) Data and Digital, Department of the Prime Minister and Cabinet Emerging leadership paradigms in public sector management - getting the most out of your team Anne Cosgrove, Executive Director, People & Culture, Service NSW Driving value through taking a more customer focused and commercial approach to finance and people services Theresa Kim, Group Manager Shared Services, New Zealand Post, NZ Transforming the End to End Customer Experience Journey Rachel Wheeler, Executive Director - Customer Experience, Transport for NSW Roundtables ICT and Digital Government HR and the Future Of Work Finance and Procurement Transformation and Innovation #1. Data integration across multiple sources - ensuring resilience and security #2. Managing a single digital credential - overcoming redundancy and integrating citizen data across agencies through secure platforms #3. Cybersecurity and data privacy in government #4. Machine learning and artificial intelligence in digital government #5. Diversity and inclusion in the public sector workforce #6. Tools, technologies and workspaces supporting enterprise mobility, flexible and remote work #7. Mental health and physical wellbeing as drivers of public sector workforce performance #8. Gamifying work in the public sector - boosting workplace productivity and increasing engagement by making work play #9. Blockchain and the future of government financial ledger maintenance #10. Contract negotiation and supplier relationship development in the public sector #11. Latest analytics developments driving financial and procurement decision making #12. Avoiding scope creep and budget overruns in government service delivery #13. Design thinking and human centred design for citizen centric public sector transformation #14. Robotics, automation and AI and their capacity to transform government #15. Agile and rapid approaches to new service design and development #16. Taking a continuous improvement approach to policy development 12:35

12 Agenda Tuesday 27 March :15 Lunch break and expert insight sessions on the exhibition floor 14:20 Welcome back from the Chair Welcome back from the Chair Welcome back from the Chair Welcome back from the Chair 14:25 Building interoperable whole of government digital architecture - federated governance in a complex ICT environment Tim Barker, Chief Information Officer, Department of Science, Information Technology and Innovation Integrating people, place, and technology in the transition towards activity based working at the Department of the Prime Minister and Cabinet Pat Sowry, Assistant Secretary, Business Services, Department of Prime Minister Applying analytics towards best practice financial decision making Fostering intrapreneurship and innovation inside government through systems, frameworks and champions for change Janna McCann, General Manager, BizLab, Department of Industry, Innovation and Science 14:45 How Digital Transformation Bakes in Security Aidan Tudehope, Managing Director, Macquarie Government Gold Sponsor Session: Promoting diversity and inclusion in the public sector workforce Gold Sponsor Partner Session: Avoiding scope creep and budget overruns in government service delivery Gold Sponsor Partner Session: Applying rapid prototyping approaches to government service design and delivery 15:05 Panel Discussion: Developing and Implementing a Digital and ICT Transformation Roadmap Panellists Mark Sawade, Chief Information Officer, Department of Education Al Blake, Chief Technology Officer, ACT Government Shaun McGuiggan, Chief Information Officer, Department of Communications and the Arts Ian McKenzie, Chief Technology Officer, Australian Parliament House Katarina Ruszczyk, A/Director Digital Government, NSW Department of Finance, Services and Innovation Panel discussion Workforce Metrics and Analytics - What do you measure? How do you analyse the data and use it to drive workforce related decision making? Panellists Murali Venugopal, First Assistant Secretary, People Division, Corporate Group, Department of Immigration and Border Protection Natalie Marsh, Assistant Secretary People and Planning, Department of Industry, Innovation and Science Lionel Riley, Assistant Secretary, HR People Branch, Department of Agriculture and Water Resources Cassie Alexander, Senior People Adviser Finance, Department of Finance Panel discussion Balancing citizen centred service delivery and cost efficiency in the public sector Panellists Simon KcKee, Deputy Commissioner, Office of State Revenue, Queensland Treasury Teresa Scott, Executive Director, Australasian Procurement and Construction Council Jane Olsen, Director, Shared Service Provider, VIC Department of Treasury and Finance Shane Lamont, CPO / Head of Supply Chain, Sydney Water Darren Bloomfield, Director Shared Services, Department of Premier and Cabinet, VIC Panel discussion Leading transformation in the public sector - driving positive change in service delivery Panellists Jane King, Deputy Commissioner, Design and Change Management, Australian Taxation Office John Fely, A/g First Assistant Secretary Client and Commemorations Division, Department of Veterans Affairs Elizabeth Mildwater, Deputy Secretary, People and Corporate Services, Transport for NSW Michelle Lees, General Manager, Business Transformation, Department of Human Services Debbie Miller, A/g Group Manager APS Reform Group, Australian Public Service Commission

13 15:35 Afternoon tea break 16:00 Keynote address - TOPIC TBC David Bray, Former CIO, FCC (USA) & Executive Director, People Centred Internet 16:30 Platinum Partner Keynote Session - Applying analytics for best practice public sector decision making 17:00 Closing Keynote Panel Discussion - Whole of public sector transformation - coordinating the moving parts of government towards better service delivery for citizens and stakeholders Panellists: Denise Roth, Former Administrator (Director General), General Services Administration, (USA) David Bray, Former CIO, FCC (USA) & Executive Director, People Centred Internet Mohan Aiyaswami, A/Chief Information Officer, Department of Defence Randall Brugeaud, Deputy Chief Statistician, Australian Bureau of Statistics 17:30 Closing remarks from the Chair and end of the summit 17:40 Networking drinks

14 Agenda Tuesday 27 March 2018 Showfloor Expert Insights Theatres Nested amongst our free to attend public sector transformation focussed trade exhibition, the Public Sector Show s Expert Insights Theatres will offer practical demonstrations, drop in advisory sessions, and high level seminars centred on people, process, tool and technology focussed opportunities to transform government for the better. Expert Insights Theatre 1 Expert Insights Theatre 2 Expert Insights Theatre 1 Expert Insights Theatre 2 Processes Technology Tools People Take home practical insights on the latest processes and procedures transforming government. Learn how advanced technologies can be practically applied towards better government service delivery. Explore the changing suite of policy and service delivery tools that can enhance government Hear about latest developments in transforming the public sector through supporting its people. 11:30-11:50 Continuous improvement focussed approaches to government process transformation Transitioning services to the cloud to enable digital transformation - from dev test to mass migration and beyond 13:30-13:50 Digital Service Standards and their role in best practice digital government Improving organisational efficiency through activity based work in the public sector 12:00-12:20 Best practice business process standards for ERP transformation Critical citizen data privacy considerations in an increasingly digital government 14:00-14:20 Design Thinking and Human Centred Design tools for a citizen centric public sector Enhancing productivity through designing the government workplace of the future 12:30-12:50 Behavioural Insights and their applications in policy making and service design Practical applications of machine learning and artificial intelligence in government 14:30-14:50 Agile and rapid prototyping approaches to new service design and delivery Supporting enterprise mobility, flexible and remote work through technology 13:00-13:20 Identifying, capturing and measuring Public Value in government Advances in cybersecurity tackling wicked problems in public sector ICT management 15:00-15:20 Blockchain and the future of government service development Advances in workforce metrics and analytics improving organisational performance

15 Agenda Wednesday 28 March 2018 Digital Government Masterclasses The Public Sector Show s Digital Government Masterclass series will offer delegates in depth and interactive format extended lessons on key digital government fundamentals. Tools, processes, technologies and the engagement and successful management of people will all be explored across these hands-on practical learning sessions. 8:30 Registration and morning refreshments Data analytics driven decision making in government Planning and completing the transition to the cloud Agile, lean and rapid government service prototyping, development and delivery Human centred service design for Government - taking a citizen centred focus on developing government services 9:00 Data collection and analytics infrastructure is expanding across government, but how can the public sector most practically use it? This in depth interactive session will explore the potential for data analytics tools to be used to drive evidence based policy making, service design and delivery. Tools and technologies enabling these capabilities, data sourcing and management fundamentals, cyber security and the ins and outs of using data in practical decision making will all be addressed in this hands on extended masterclass. Transitioning government data and ICT services to the cloud is a critical shift public sector organisations are making to increase the security, central accessibility and usability and robustness of their data and services, reducing redundancies in administration, cost and improving quality of service delivery. But how to make this change effectively? This long format masterclass will run through the essential planning considerations and processes involved in completing the shift towards cloud based data and services. Long a mainstay of the lean startup community s strategic toolkit, rapid prototyping is a design and development philosophy which allows high quality and complex products and services to be rolled out with great speed. These tools are now being applied across governments around the world to both accelerate the pace of service design and also back end infrastructure that supports it. This workshop style masterclass session will run through the fundamentals of these methods and their applications in government. Governments are increasingly being called upon to make more citizen driven and directed choices around policy making, policy implementation and service delivery. Human Centred Design offers a clear and consistent methodology that public sector organisations can use to engage citizens around the design of policies and services, placing key stakeholders in the driving seat of government. Through practical exercises and case examples, this masterclass will give participants a solid basic introduction to human centred design for government. 10:30 Morning tea break 10:45 Masterclass Part 2 Masterclass Part 2 Masterclass Part 2 Masterclass Part 2 12:30 End of day 3

16 Partners PLATINUM PARTNERS GOLD PARTNERS SILVER PARTNERS BRONZE EXHIBITORS SUPPORTING PARTNERS SME

17 About Us About Us PSN is a research company that represents public sector professionals across Australia and New Zealand and develops roundtables, seminars, and conferences to suit current areas of interest. Our growing online community spans across Federal, State, and Local government departments, healthcare, and education, allowing members to share information, access the latest in government news and innovation, and engage with other like-minded individuals on a secure and closed-door network. PSN Events Pty Ltd a Subsidiary of Public Sector Network Holdings Pty Ltd ABN /60 Margaret Street, Sydney NSW 2010 Neil Jones Sponsorship Director M P +61 (0) E neil@publicsectornetwork.com.au