Live Analytics for Kaltura Live Streaming Information Guide. Version: Jupiter

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Vincent French
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1 Live Analytics fr Kaltura Live Streaming Infrmatin Guide Versin: Jupiter

2 Kaltura Business Headquarters 250 Park Avenue Suth, 10th Flr, New Yrk, NY Tel.: Cpyright 2015 Kaltura Inc. All Rights Reserved. Designated trademarks and brands are the prperty f their respective wners. Use f this dcument cnstitutes acceptance f the Kaltura Terms f Use and Privacy Plicy.

3 Cntents Preface... 4 Abut this Guide... 4 Audience... 4 Dcument Cnventins... 4 What type f data is cllected, analyzed and presented in aggregated frm?... 5 Kaltura Live Analytics Reprts... 5 Sectin 2 Live Cntent Dashbard Reprt... 6 Filtering Kaltura Live Analytics... 6 Live Cntent Dashbard Reprt Display... 7 Live Cntent Dashbard Reprt Summarized Infrmatin... 7 Refresh Rate... 8 Sectin 3 Specific Entry fr Live Cntent Detailed Reprt... 9 Specific Entry fr Live Cntent Detailed Reprt Summarized Infrmatin Investigatin Reprts Statistics - Summarized Infrmatin Graph and Map Benchmarks Plays VS Audience Live Audience vs. DVR Audience Refresh Rate Sectin 4 Exprting Live Analytics t CSV Lcatin CSV Audience CSV Referrers CSV Shw All Entries Filter Shw Kaltura Live Nw Only Filter CSV Drill Dwn Reprt (fr All Viewed Live Entries) CSV Drill Dwn reprt (fr Kaltura Live Nw Only Entries) Verifying and Viewing the CSV Files Live Analytics fr Kaltura Live Streaming Infrmatin Guide 3

4 Preface This preface cntains the fllwing tpics: Abut this Guide Audience Dcument Cnventins Abut this Guide This guide describes hw t use and understand Kaltura Analytics fr Live Streaming. NOTE: Please refer t the fficial and latest prduct release ntes fr last-minute updates. Technical supprt may be btained directly frm: Kaltura Custmer Care. Cntact Us: Please send yur dcumentatin-related cmments and feedback r reprt mistakes t knwledge@kaltura.cm. We are cmmitted t imprving ur dcumentatin and yur feedback is imprtant t us. Audience This guide is intended fr KMC users that want t cnfigure Live Streaming analytics. Dcument Cnventins Kaltura uses the fllwing admnitins: Nte Wrkflw NOTE: Identifies imprtant infrmatin that cntains helpful suggestins. Wrkflw: Prvides wrkflw infrmatin. 1. Step 1 2. Step 2 Live Analytics fr Kaltura Live Streaming Infrmatin Guide 4

5 S E C T I ON 1 Intrductin t Live Analytics Live Streaming Analytics is a management tl that prvides pwerful infrmatin abut live streams in a user-friendly KMC interface infrming real-time decisin-making thrugh interactive dashbards that visualize trends and track quality metrics fr bth current and past live events. Includes Status-at-a-Glance: See and share Kaltura Live sessin utilizatin and status (what's ppular, trending, and ging viral, etc.) Assists in Resurce Planning: Mnitr utilizatin and plan fr the future (increase vide engagement, mnetizatin, etc.) Simplifies Trubleshting: Quickly identify prblems / rt causes related t live streaming errrs (and find slutins) Deplyment-wide service intelligence fr custmer s Kaltura administratrs, IT staff, senir management, etc. Real-time and histrical infrmatin abut Kaltura live events activities and quality metrics, including interactive dashbards t visualize trends such as - real-time infrmatin n live events that are taking place right nw detailed infrmatin abut live events after they have taken place Kaltura Live Analytics enquire thse events by presenting audience behavir and live playback characteristics such as the stream bitrate, buffer time r audience ge-lcatins and thers. What type f data is cllected, analyzed and presented in aggregated frm? The Kaltura Player cllects real-time player data abut the audience experience fr any given viewer watching a Kaltura Live Streaming r nn Kaltura such as - Universal (Akamai), Flash and mbile / Manual URL/ multicast (RTP) event: Start/Stp f live stream playback (including DVR playback, if available) Buffering time (latency f live stream s lading time n viewer s device) Bitrate played (actual quality f live stream sent t the viewer s device) Ge-IP data (viewer s city lcatin) Hsting pages (ne r mre website URLs where the live stream s player is embedded) The infrmatin is captured and analyzed every 10 secnds thrughut the duratin f a Kaltura Live Streaming event. Data is aggregated and summarized t include measurements f partner s current live r past live events in the last 36 hurs. Kaltura Live Analytics Reprts Kaltura Analytics fr live streaming include several views t supprt the different stages and usecases fr live events. The fllwing live real-time reprts are available: Live Cntent Dashbard Reprt Specific Entry fr Live Cntent Detailed Reprt Yu can als exprt yur data t a CSV file. See Exprting Kaltura Analytics t a CSV File. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 5

6 S E C T I ON 2 Live Cntent Dashbard Reprt The Live Cntent Dashbard Reprt displays: Currently bradcasting live events ( Kaltura Live Nw Only ) Entries that were live in the past 36 hurs. ( All Viewed Live Entries ) The fllwing three data elements are presented: Summarized infrmatin reflecting All Viewed Live Entries r Kaltura Live Nw Only filtered in the dashbard. Entries that are Kaltura Live Nw Only, where a live sessin is taking place in real-time. Entries that were live in the past 36 hurs: Entries that were recrded and nw have a VOD asset fr them. Entries that were nt recrded. Entries which are currently live and viewed by at least ne viewer Kaltura Live Streaming (HDS / HLS / DASH) Other live streaming event types: Universal Streaming, Legacy Flash Streaming [RTMP], r Manual Live Stream URLs Yu can access the Specific Entry Live Cntent detailed reprt (per entry) thrugh the Live Cntent Dashbard Reprt, where yu can chse an entry t display detailed infrmatin abut it. T view the Live Cntent Dashbard Reprt Select the Analytics tab and then select Live Real-Time Dashbard. Filter the live entries. Select Kaltura Live Nw Only r All Viewed Live Entries frm the drpdwn menu Filtering Kaltura Live Analytics The Live Cntent Dashbard Reprt filter is used t select hw t display analytics fr live nw entries nly, r fr all live entries in the past 36 hurs. The summarized infrmatin that is shwn in the reprt shws infrmatin based n the filter. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 6

7 Live Cntent Dashbard Reprt Live Cntent Dashbard Reprt Display The Live Cntent Dashbard Reprt cntains the entry name and the time range. The reprt is divided int the fllwing areas: The filter drp dwn - used t specify the type f reprt (Kaltura Live Nw Only r All Live Viewed Entries). Statistics (audience and DVR r plays, minutes viewed, buffering time, bitrate) A list f filtered live entries (up t 10 items may be displayed per page). An Entry s specific data: Plays (r Audience fr live nw), Peak Audience and DVR, Minutes Viewed, Buffering Time, Average Bitrate, First and Last bradcasting time (re-bradcasting). Live Cntent Dashbard Reprt Summarized Infrmatin T display analytics fr current Kaltura live events Select the Analytics tab and then select Live Real-time Dashbard. Select Kaltura Live Nw Only frm the filter drp dwn menu. The fllwing statistics are displayed in the Live Cntent Dashbard Reprt summary: Kaltura Live Nw Only Audience - hw many peple are watching the bradcast right nw Minutes viewed sum f the minutes viewed by all users frm the start f bradcasting. Infrmatin is aggregated fr the past 36 hurs. Average buffering time per minute average time (in secnds) per minute that users experienced buffering Average bitrate (KBPS) the average bitrate users cnsumed during the event (kbps) T display analytics fr all live viewed events Select the Analytics tab and then select Live Real-time Dashbard. Select All Viewed Live Entries frm the filter drp dwn menu. The fllwing statistics are displayed in the Live Cntent Dashbard reprt summary. All infrmatin is calculated frm within the past 36 hur windw. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 7

8 Live Cntent Dashbard Reprt All Viewed Live Entries Plays (sum f plays n ended streams and plays n live nw streams) Minutes viewed sum f minutes viewed by all users Average buffering time per minute average time (in secnds) per minute that users experienced buffering Average bitrate (KBPS) the average bitrate users cnsumed during the event (kbps) Refresh Rate The Live Cntent Dashbard Reprt is refreshed with each user actin r autmatically. If there is n user actin, the page cntent is refreshed every 30 secnds. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 8

S E C T I ON 3 Specific Entry fr Live Cntent Detailed Reprt The Specific Entry Live Cntent Detailed reprt is a drill dwn frm the Live Cntent Dashbard Reprt and presents the fllwing five data

9 S E C T I ON 3 Specific Entry fr Live Cntent Detailed Reprt The Specific Entry Live Cntent Detailed reprt is a drill dwn frm the Live Cntent Dashbard Reprt and presents the fllwing five data elements: Statistics fr a specific entry. A graph that shws the views there were in the last 36 hurs. A map that shws views in a gegraphical lcatin, in a specific pint in time (available fr the last 36 hurs). Player - nly if the entry is live nw r has been recrded. Tp 10 referrers list. All infrmatin is calculated frm within the past 36 hur windw. T view the Specific Entry fr Live Cntent Detailed Reprt Select the Analytics tab and then select Live Real-Time Dashbard. Filter the live entries. Select Kaltura Live Nw Only r All Viewed Live Entries frm the drpdwn menu. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 9

10 Specific Entry fr Live Cntent Detailed Reprt The Specific Entry fr Live Cntent Detailed Reprt is displayed. Specific Entry fr Live Cntent Detailed Reprt Summarized Infrmatin The reprt cntains the entry name and the time range. The reprt is divided int five areas. Statistics fr bth live nw and fr ended live. (audience r plays, minutes viewed, buffering time, bitrate) Audience Timeline Graph current live stream (audience in past 36h, shwing ttal viewers per 10 secnds intervals) past live stream (entire audience since first play till end bradcast, shwing ttal viewers per 10 secnds intervals) Player Preview displays the live bradcast (n air) cntent r the VOD cntent. There may be entries withut recrdings that display a message that the event was nt recrded. Lcatin shws the audience size in a gegraphical lcatin at the city level, at a specific pint in time (last 36 hurs). If yu are lking at the map fr infrmatin abut a live r an ended bradcast, a tltip is displayed shwing the name f city and number f audience fr the 10 secnds intervals. The user can use the map hrizntal scrll thumbnail (r left/right keybard cursrs) t display histrical (up t past 36 hurs) data. There is als a thumbnail tltip t help lcate a specific time in the past. Tp 10 Referrers a list f URLs that hsted the live stream s embedded player (srted by # f visits) Investigatin Reprts There are 3 different entry types, each has a reprt: Entries that are live nw, live sessin is taking place in real-time. The preview player in this reprt displays the live sessin as it is played fr the end-user. The graph displays infrmatin fr the entire 36 hurs. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 10

11 Specific Entry fr Live Cntent Detailed Reprt Entries that were live in the past 36 hurs that were recrded and nw have a VOD asset fr them. The graph in the investigatin screen displays nly the recrded sectin that was saved frm the start f bradcast until it ended The player scrllbar mves simultaneusly t right minute f recrded entry, when yu click n the audience specific graph dt The lcatin map scrllbar mves t matching time in full sync, prviding interesting snapsht f viewers map fr any bradcasting minute. Entries that were live in the past 36 hurs and were nt recrded. Graph / lcatin behave like live nw entry, n player preview. Statistics - Summarized Infrmatin Statistics fr bth current live and past live events (per Partner ID / specific entry) includes: Audience - hw many peple are watching in real-time (fr current live events) Plays - sum f unique plays n past live events. Users wh played the cntent multiple times are eliminated frm this cunt, hwever, plays that resulted frm users wh refreshed/re-pened the brwser with the player hsting page are cunted as new plays Minutes viewed sum f minutes viewed by all users in aggregate Peak audience and DVR the maximum number f real-time and DVR viewers cmbined Buffering time (per minute) average time that viewers experienced buffering during the entirety f their viewing. ( 0 = ideal playback experience, 60 = wrse scenari, full buffering usually means bad netwrk cnditins) Average bitrate (kbps) the average bitrate users cnsumed during the event. Graph and Map Benchmarks Fr Kaltura Live Nw entry, bth graph and map display infrmatin ver past 36h. Fr ended entry, bth graph and map display infrmatin frm start f bradcast as lng as it is nt exceeded 36h, as currently the maximum given time range is 36h. Bth the graph and map display number f audience per time, while ttal number f circles will nt exceed 1,000 (cities) per each interval view. Tp 1000 big audience cities will be shwn. (srt by descending audience) Map displays circles by size, and clr accrding t the viewer s audience/dvr cunts and rati, quick glance allw t differ between interesting ppulatin grups, detect trends and verhaul behaviur. Plays VS Audience When a viewer presses play n the Kaltura player - it is cunted as a play. A play is included in audience analytics nly if the cntent is viewed ver 10 secnds. A play represents a viewer jin, and is therefre cunted nly nce int aggregatin. If a viewer refreshed the page, and presses play, it will be cnsidered as a new jin and therefre a new play. Live Audience vs. DVR Audience The DVR audience (current live stream): viewers watching in real time (but nt the live pint in time) are presented in separated DVR graph audience when the live streaming entry is active The DVR audience (ended live stream): viewers wh watched in real time but nt the live pint in time) are presented in separated DVR graph audience (live nw) nce live stream has ended Live Analytics fr Kaltura Live Streaming Infrmatin Guide 11

12 Specific Entry fr Live Cntent Detailed Reprt DVR graph audience will include extended part representing timeline f DVR viewers watching the stream after the actual live event stream ended (DVR timeline > recrded stream timeline). Extended part is synchrnized with the lcatin map, but nt with the player preview. Lcatin Map shws Live and DVR audience with varying clurs representing the rati f live t DVR cunt (the tltip shws bth cunts). Refresh Rate The Live Cntent Detailed Reprt is refreshed with each actin f the user r autmatically (in case n actin tk place) every 30 secnds. Only the statistics are updated. T view the audience at different reslutins Use the scrllbar t view the audience data at different intervals. The pint in time in the audience graph is synchrnized with the player timeline. This feature is nly available fr past live bradcasting events that are nt rebradcasted. The time indicates the time interval selected. T preview the bradcast Click n the player. Yu can see whether the entry is n air. T view the lcatin Zm int the lcatin fr the Gegraphical IP t lcatin. The lcatin tltip indicates the number f plays at that lcatin. Use the scrll bars t see snapshts in different time intervals. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 12

13 S E C T I ON 4 Exprting Live Analytics t CSV The Live Cntent Dashbard Reprt displays all live entries that are frm the last 36 hurs. Yu can exprt Kaltura Analytics live streaming reprts t a CSV file. CSV reprts can be created n the partner id level r n the entry id level. Yu can create CSV files based n the filters yu have chsen frm the Live Cntent Dashbard Reprts. All Entries Live Nw Yu can display analytics frm the Live Cntent Dashbard Reprt as well as frm the Specific Entry fr Live Cntent Reprt. The filename cnsists f the fllwing infrmatin: Reprt type Status: All r live-nw time range f YYYYMMDD HHMMSS_Entry ID (fr entry level reprts) The drill dwn CSV filename includes: Status: all r live-nw Type f Reprt: lcatin/referrers/audience/ Specific entry id Entry name Time range The CSV structure includes statistics abut the entry. Lcatin CSV Aggregatin fr the lcatin analytics is n the secnd level descending in time, starting frm the pint yu selected t create the CSV and n mre than the last 36 hurs. The lcatin CSV reprt indicates the city and cuntry, the lngitude and latitude and aggregated data in 1-minute windw with fllwing clumns: Plays cntains the sum f plays in that specific minute. Average audience cntains the sum f the audience knwn in that minute, divided by the number f knwn events Min audience the minimal audience knwn in that minute. Max audience the maximal knwn audience in that minute Average, Min, Max DVR Audience the minimal, maximum and average f DVR audience in that minute Secnds viewed will be the sum f secnds viewed Buffer time The average buffer time per minute. The lcatin statistics start frm the first pint f available data in the past 36 hur interval. The fllwing use case prvides an example: 10:30 plays: 1 audience: 0 Live Analytics fr Kaltura Live Streaming Infrmatin Guide 13

Exprting Live Analytics t CSV 10:40 plays: 0 audience: 1 10:50- plays: 0 audience: 1 The reprt will shw plays: 1 audience: 2/3 min audience: 0 max audience: 1 Audience CSV The audience CSV reprt

14 Exprting Live Analytics t CSV 10:40 plays: 0 audience: 1 10:50- plays: 0 audience: 1 The reprt will shw plays: 1 audience: 2/3 min audience: 0 max audience: 1 Audience CSV The audience CSV reprt indicates the number f viewers at specific 10 secnd intervals. Aggregatin is n a 10 secnd, level descending in time, starting frm the pint yu selected t create the CSV. If DVR is enabled fr the entry, anther DVR clumn will be included with similar behavir as in the audience clumn. Referrers CSV The Referrers CSV includes the list f hst sites and the number f visits frm the hst sites srted in descending rder fr the past 36 hurs. Shw All Entries Filter Exprt t CSV - dwnlads all related entries fr a specific partner and includes ALL available entry data (entry name, entry id, Plays, Peak Audience, Minutes viewed, Average buffering time, Average bit rate, first bradcast time and last bradcast time). T exprt analytics t a CSV fr all entries Select the Analytics tab and then select Live Real-Time Dashbard. Filter the live entries. Select All Viewed Live Entries frm the drpdwn menu Frm the Live Cntent Dashbard Reprt, click Exprt t CSV. The fllwing message is displayed. Click OK. Shw Kaltura Live Nw Only Filter Kaltura Live Nw nly - dwnlads all related entries fr a specific partner and includes ALL available entry data (entry name, entry id, Plays, Peak Audience, Min viewed, average buffering time, average bit rate, first bradcast time, last bradcast time). T exprt analytics t a CSV fr actual live entries Select the Analytics tab and then select Live Real-Time Dashbard. Filter the live entries. Select Kaltura Live Nw Only frm the drpdwn menu Live Analytics fr Kaltura Live Streaming Infrmatin Guide 14

15 Exprting Live Analytics t CSV Frm the Live Cntent Dashbard Reprt, click Exprt t CSV. The fllwing message is displayed. Click OK. CSV Drill Dwn Reprt (fr All Viewed Live Entries) T exprt analytics t a CSV fr a specific entry (including ended bradcasts) Select the Analytics tab and then select Live Real-Time Dashbard. Filter the live entries. Select All Viewed Live Entries frm the drpdwn menu. Click n Details t display the Specific Entry Detailed Reprt. Select an ptin frm Exprt t CSV drp dwn. Audience - dwnlads all audience. (This is represented as the sum f views n ended streams and views n live nw streams fr the past 36 hurs r frm the start f the bradcast, with at least 10 sec interval. Lcatin dwnlads ne minute intervals (averaging every six 10 secnd samples in the ne minute interval) including time, ttal plays, IP t lcatin fields, cuntry, city, latitude and lngitude (at the city level). Referrers - dwnlads ALL (nt just tp ten) URLs (fr the past 36 hurs r frm the start f bradcast), each referrer cntains the URL, the ttal number f visits srted by visit ttals in ascending rder. CSV Drill Dwn reprt (fr Kaltura Live Nw Only Entries) T exprt analytics t a CSV fr a specific entry Select the Analytics tab and then select Live Real-Time Dashbard. Filter the live entries. Select Kaltura Live Nw frm the drpdwn menu. Click n Details t display the Specific Entry Detailed Reprt. Select an ptin frm Exprt t CSV drp dwn. Audience - dwnlads all audience analytics (fr the past 36 hurs r frm the start f bradcast) with at least a 10 secnd interval. Lcatin - dwnlads ne min interval (averaging 6 t 10 secnd samples), including time, ttal audience, IP t lcatin fields, cuntry, city, latitude and lngitude (at the city level). Referrers - dwnlads URLs (fr the past 36 hurs r frm the start f bradcast), each referrer cntains the URN, the ttal number f visits srted by visit ttals in ascending rder. Verifying and Viewing the CSV Files Yu shuld receive a ntice that yur CSV file was created successfully r whether it failed. Kaltura Custmer Care will ntify yu when the file is ready and prvide a link t the CSV file lcatin. The Live Analytics fr Kaltura Live Streaming Infrmatin Guide 15

16 Exprting Live Analytics t CSV link is valid fr three days. Live Analytics fr Kaltura Live Streaming Infrmatin Guide 16

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Kaltura Video Extension for SharePoint 2013 Deployment Guide for Microsoft Office 365. Version: 1.0 Kaltura Vide Extensin fr SharePint 2013 Deplyment Guide fr Micrsft Office 365 Versin: 1.0 Kaltura Business Headquarters 250 Park Avenue Suth, 10th Flr, New Yrk, NY 10003 Tel.: +1 800 871 5224 Cpyright