Wire Revision List If a wire on the Transaction List needs correcting, it can be sent to the Wire Revision screen and edited.

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1 Wire Transfers The Wire Transfer service provides secure wire transfer capabilities with a streamlined, easy-to-use web browser interface. The Wire Transfer feature allows you to: Create wires using a variety of templates that simplify the data entry process Review and manage wires using the Transaction List screen Correct wire errors using the Revision List screen Review released wires using the History List screen Basic Terms and Features The following terms and definitions are essential to understanding wire features. Approvals Depending on the security options set up by First Hawaiian Bank, wires may require up to two approvals before they can be released to the bank. Queuing This term is referring to moving a new wire to the Transaction List where it can then be reviewed, approved and released to First Hawaiian Bank for processing. Templates The template feature lets you pre-define wire data entry information in templates and then apply the templates instead of entering data manually. Templates are either repetitive or semi-repetitive. For Semi-Repetitive templates users can enter optional freeform text fields at wire entry. Wire Applications Applications are types of wires. The Wire Transfer function includes standard wire applications that can be used to make wire payments. Each wire application contains different data entry fields based on the type. However, each of the applications has the following mandatory fields: Amount, Value Date, Debit Account and Beneficiary. The information in the wire depends on a number of factors including how the wire is routed to the beneficiary and the ultimate destination of the wire. There are three basic types of wire applications: Repetitive Applications: Uses templates to store almost all of the information needed to send a wire. Typically the only information that you would need to enter is amount related. The rest of the information, including the beneficiary receiving the funds is setup in the template. In most cases, repetitive applications are used when funds are transferred to the same beneficiary on a regular basis. Semi-Repetitive Applications: Uses templates that also store almost all of the information needed to send a wire. The difference is that semi-repetitive wires allow you to enter additional reference information. In most cases, semi-repetitive applications are used when funds are transferred to the same beneficiary on a regular basis. Non-Repetitive Applications: This type of application does not use a template to store information, therefore you must enter all the information that is required to send the wire. Wire History List This displays a chronological list of previously created wire payments. Wire Revision List If a wire on the Transaction List needs correcting, it can be sent to the Wire Revision screen and edited. Holiday Table Wire transfers are not processed on bank holidays. The Holiday Table provides a list of holiday dates when the financial institution does not process transactions. Though you can create and release transactions on these dates, you will not be able to assign effective dates for those dates listed in the Holiday Table. To view the Holiday Table, click on Setup located on the Service Menu.

2 General Setup and Workflow. If applicable, create Wire Templates for repetitive and semi-repetitive 2. Choose Single or Batch Wire origination, select the appropriate application and enter all required data into the wire entry screen. 3. Queue wire(s). 4. Approve wire(s). 5. Revise wire(s) that are incorrect. 6. Release wire(s). Single Wire Single wires are single payment transactions created individually. Single wires are typically used when you are wiring funds to a single beneficiary. Single wires can be set up to use Non-Repetitive, Semi-Repetitive and Repetitive wire applications. Each wire application contains different data entry fields. The information in the wire depends on a number of factors include how the wire is routed to the beneficiary and the ultimate destination of the wire. From the Service Menu, select Wire Then select Single Wire from the Function Menu 2 Step 2: Select the Wire application type you want to use, by clicking on the appropriate hyperlink. There are 3 basic types of wire applications. o Repetitive Applications o Semi-Repetitive Applications o Non-Repetitive Applications Step 3: Complete the wire entry fields and click the Queue button to send the wire to the Transaction List screen. 3

3 Initiate Batch Wire Batch Wires are wire transactions that are grouped together and released as a batch. All wires in a batch use the same wire application, value date and currency. From the Service Menu, select Wire Then select Batch Wire from the Function Menu B D A C From the Wire Batch List screen, you can Add new batches, Edit batches, Delete batches or Queue batches to the Transaction List. Step A: To Add a new batch From the Wire Batch List screen, depress the ADD button Step B: To Edit batches From the Wire Batch List screen, click the Amount hyperlink to open the Batch Summary screen. On the Summary screen you can add transactions and edit transaction amounts. Step C: To Delete batches: Click on the check box next to the batch you want deleted and depress the Delete button Step D: To Queue batches to the Transaction List screen Click on the check box next to the batch(s) and depress the Queue button to send to the Transaction List screen where it can be released for processing. 2 Step 2: Select the type of Wire Application by clicking on the appropriate hyperlink

4 3 Step 3: Enter a Value Date and depress the ADD button Step 4: On the appropriate Batch Summary Wire Detail screen, enter the required information for one or more wires and depress the SAVE button

5 Wire Transaction List Use the Wire Transaction List to view a list of all entered wires created and queued. The actions that you can take on the Transaction List screen will depend on your privileges. Actions that you can take include Approving Wires, Releasing Wires for processing, Sending Wires to the Revision List for repairs, deleting Queued Wires, and/or running Wire reports. From the Service Menu, select Wire, then from the Function Menu, select Transaction List FIELDS Trans No. or Wire #: A number assigned to the transaction. Depending on system configuration, the Transaction List will contain either the Trans No. or the Wire #. Status: The Transaction List displays a status for each wire in the list. When a wire is queued to the Transaction List, it has a status of "Entered." As the wire is processed, it s status changes and date/time stamp changes. After the wire is released, the status does not automatically change. To View changes after a wire is released, click the Refresh button. The following is a list of statuses and a brief definition. Entered - This is the status of a wire after you queue to the Transaction List screen. Approved - First approval completed. This only displays if first-level approvals are required. Approved2 - Second approval completed. This only displays if second-level approvals are required. Released - This status appears after you release wires for processing. Pending Rel. - The wire is in the process of being sent to the bank for processing. Acknowledged - The processing system has received the wire. Processed - Payment Network Reference No. has been received. For example, if it is a Fedwire, this indicates the Fed network has successfully received the message. Rejected - The bank processing system or payment network is unable to process the transaction. Click the Rejected hyperlink to view the reason for rejection. Application: The abbreviated name for the type of wire application. Line ID: Depending on the application, different values display in this column. Values that can display in this column include: Repetitive Number: This value is only used for Host wire applications and identifies the host template. Template ID: The number that identifies a template. Field is blank: This application does not use a Line ID. Value Date: The date on which the value is to be calculated. Customer Account No.: The account number from which funds are sent. Amount: The total amount of the wire. Click the Amount hyperlink to go to the Transaction Summary screen and view wire details. Bene Name: The name of the person receiving payment. This column may be blank. Host Ref. No.: A trace number that indicates that the financial institution's system has accepted the wire.

6 In some cases, the Host Reference Number may only appear on the History List screen after the end of the value date. Payment Network Ref. No.: A reference number indicating that the wire network has accepted the wire. In some cases, the Payment Network Reference Number may only appear on the History List screen after the end of the value date. Sending Currency: The sending/credit currency of the wire. This field only appears if you use the international foreign currency wire service. Sending Currency Amount: The sending/credit amount. This field only appears if you use the international foreign currency wire service. Date/Time: The date and time of the last status change. Review and Approve Wires Once wires have been queued, review them from the Transaction List screen prior to approving or releasing them to First Hawaiian Bank for processing. If a wire requires approval, it cannot be released until the approval has been made. Once it is approved the wire status changes and it can be released. From the Wire Transaction List screen, review information on wires or batches by clicking the Amount hyperlink for the batch or wire. 2 Step 2: If the wire information is correct, select the check box next to the wire and depress the Approve button. An approval confirmation message will appear at the top of the screen.

7 Revise Wires (The Revision List) If the wire information is incorrect, you can change information in wire data entry fields by sending the wire to the Revision List. Wires that are sent to the Revision List no longer appear on the Transaction List screen. From the Wire Transaction List screen, select the check box next to the transaction to be repaired and depress the Revise button to send it to the Revision List. A confirmation message will appear at the top of the screen that the wire has been sent to the revision list for repair. NOTE: You can revise individual wires within a batch, but you cannot send the entire batch to the Revision List screen. To send an individual wire within a batch, click the Amount hyperlink of the batch on the Transaction List screen to open the Batch Wire Transaction Summary screen. Select the check box next to the individual wire and depress the Revise button.

8 Wire Revision List To select the wire that you would like to correct, click on the Amount hyperlink. The Wire Detail screen appears. Make the changes on the Detail screen and depress the Queue button. The wire will be sent back to the Transaction List screen for approval/release.

9 Release Wires Wires must be released from the Wire Transaction List screen to be processed by First Hawaiian Bank. To release a wire, select the check box next to the wire or batch and depress the Release button. Step 2: Review the wire status to confirm that the wire was released 2 Wire Statuses Entered Initial status when a wire is created Approved Wire approval completed Released Wire was sent to First Hawaiian Bank wire processing system Pending Release Wire is in process of being sent to First Hawaiian Bank for processing Processed Network Reference No has been received. For Fedwires, this indicates the Fed has successfully received the message. Completed (Batch Wires only) Batch has been processed and Network Reference Number received. Rejected The bank processing system or payment network is unable to process the transaction. Acknowledged The processing system has received the wire.

10 Running Wire Reports You can run three types of reports on the wires and batches that are displayed on the Transaction List. These reports also have a print option. Totals Reports The Totals Report allows you to get a quick summary of the wires you originate on the Wire Transaction List screen at any point during the day, regardless of their status. From the Wire Transaction List screen, select the check box(s) next to the transaction(s) you want to include on the report Step 2: Depress the Total Report button, the Wire Total Report appears Summary Reports The Summary Report displays summary data for all wire transactions selected by a user on the Transaction List screen. From the Wire Transaction List screen, select the check box(s) next to the wire transaction(s) for which you want included on the report Step 3: Depress the Summary Report button, the Wire Summary Report appears Detail Reports The Detail Report provides the detailed information shown on the wire detail screen for each individual wire transaction in a batch and or a list of selected single wires. From the Wire Transaction screen, select the check box(s) next to the wire transaction(s) or batch(s) you want to include on the report. Step 4: Depress the Detail Report button, the Detail Report appears.