CoordCom. Commercial presentation

Transcription

1 CoordCom Commercial presentation

2 value proposition For Public Safety organizations Who need to operate a consolidated Emergency Response service across countries or regions CoordCom is a Control Room product That saves lives, environment and property through shorter response times is built for multi-site and multi-agency operations is proven to reduce total cost of operation CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 2

3 value proposition Unlike custom built solutions, CoordCom is an established standard product, driven by 25 years of market innovation and with more than 100 million hours of live operation. Unlike others CoordCom integrates incident and resource management with communications in a single core product. CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 3

4 CoordCom at a glance CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 4

5 Platform Technologies Microsoft.NET Development technology Microsoft SQL Server Microsoft Message Queues XML Web Services TCP/IP VoIP (Voice over IP) Microsoft Active Directory Replication technology Communication technology Addressing technology CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 5

6 System Architecture overview External Interfaces Communication servers VoIP Control Rooms Call taker Dispatcher IP WAN Automatic Alarm mgr External Interfaces Application & Database servers Control Rooms CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 6

7 system topology overview Control Room Control Room AMBULANCE Control Room Control Room RESCUE Control Room System Site Control Room Control Room System Site Control Room System Site Control Room POLICE Free geographical seating with Multi organization operation support CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 7

8 CoordCom highlights CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 8

9 Main Highlights Multi-site operation with the CoordCom soft switch VoIP technology Multi-agency Consolidated operation standard product with large set of configuration possibilities allows multiple agencies to use the same system, each in their own way shares and protects information between organizations according to configured Standard Operating Procedures Free geographical seating with Multi organization operation support CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 9

10 Main Highlights Proven nation-wide real time operation with availability variants with up to 99,999 % availability Over 100 million hours of live operation More than 25 years of market innovation Proven to reduce total cost of operation Reliable, available and resilient CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 10

11 Highlights Integrated telephony and Private Mobile Radio (PMR) Generic digital PMR interface and architecture Core Network PMR integration with dynamic group handling Unified communication Integrating public and private voice CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 11

12 Highlights Extensive resource management with resource proposal mechanisms using the PMR dynamic group handling capabilities Specialized Emergency Response GIS capabilities for nation wide real time operation Specialized resource management & geographical tools CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 12

13 Highlights Automatic and semi automatic action plans Automatic alarm handling Commercial contract for commercial services Full context recording for: Replay of Case E-learning classes, tests and exams based on real cases Integrated automatic alarm management CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 13

14 Major CoordCom Milestones 1985: Installed at 16 Call Centers in the Swedish national solution. 1988: First international customer 1995: Installed in the three largest cities in Sweden. 2004: First unified nation-wide 112 system is installed. 2009: The most sophisticated consolidated TETRA integration in Valencia, Spain and SOS Alarm, Sweden. Over 100 million hours of live operation CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 14

15 Societies Emergency Response Value statement

16 Emergency Response Value Statement One saved minute on every rescue incident saves the society up to 7 M per million inhabitants & year A country with 10 million inhabitants that saves one minute on every Emergency Response incident (rescue, ambulance & police), can save the society more than 120 million every year Time save lives CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 16

17 Cost Benefit Analysis A cost/benefit analysis* based on 10 years of statistics for fire and rescue services in Sweden provides the important facts and proof points The conclusion is that for every saved minute in Emergency Response incidents the society saves *) THE IMPORTANCE OF THE TIME FACTOR IN FIRE AND RESCUE SERVICE OPERATIONS IN SWEDEN, 4/ FGB CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 17

18 Damage Value Function Damage value S a S c a c a linear approximation is applied S b S d b d a change of the course of events limits the damage value 5 min 15 min 25 min Time CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 18

19 Cost Benefit Example Consider the savings applied to a fictitious country: 5 M citizens Welfare factor 50% (compared with the Swedish GDP per capita, used to weight the calculation correspondently) Each minute saved for the rescue forces, sums up to 17 M in savings for the society per year Note that this is just for the rescue part of the Emergency Response operation CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 19

20 Availability 24/7 Seconds are crucial and an Emergency Response system must always be up and running - day and night, all year round. No system failure whatsoever that might delay assistance in an emergency situation is acceptable. Performance and availability in an Emergency Response operation are so important, that below a certain level the system features are of decreased or none value! CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 20

21 Customers Value statement

22 Total cost of Operation CoordCom increase the Emergency Response operation effectiveness with up to 25% This represents potential annual cost savings of up to 2 Million per million inhabitants CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 22

23 Technology and Maintenance Savings System site and operational site costs can be reduced down to 20% of the previous cost Technical support and maintenance staff cost can be reduced down to 40% of the previous cost This represents potential annual cost savings of up to 0,8 Million per million inhabitants CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 23

24 Operational Savings Operational staff cost can be reduced down to 85% of the previous cost with maintained or even improve quality of service Training cost can be reduced down to 70% of the previous cost This represents potential annual cost savings of up to 1,1 Million per million inhabitants CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 24

25 New Business Models & Revenue Streams CoordCom enables and supports commercial services, providing business support for new business models and commercial revenue streams Commercial revenue can create substantial financing of the Emergency Response operation Example of annual commercial revenue of up to 20 M exist CoordCom Commercial Presentation Ericsson Internal FGB Uen, Rev A Page 25

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