How BYOD Impacts Your Business

Transcription

1 How BYOD Impacts Your Business Presenter: Erin Count: Video Product Specialist, NACR Presenter: Kim Leffler: Consulting Systems Engineer, AVAYA

2 How BYOD Impacts Your Business - Agenda Market Trends Benefits to BYOD BYOD applications Challenges and Implementation Considerations Legal and Policy Concerns March 2013

3 The Enterprise is Transforming ACCESS COLLABORATION DEPLOYMENT 40% of employees spend 20% of time away from desk 80% of Fortune 100 deploying iphones and ipads* 72% of organizations permitting employee-owned devices* 500,000+ Applications for ios platform 400,000+ Applications for Android platform 34% jump in videoconferencing sales from 2010 to % Anticipate 1/2 of apps will run in the cloud within 12 months 25% Expect video will consume half of all bandwidth in 12 months 30% Reduction in IT Budgets increasing the need to do more with less * Source: Gartner Group and Industry Analysts and Media reports

4 The Speed of Business is Accelerating Requires new internal and external collaboration tools BYOD Enterprise Customers CLOUD Point of Customer Service Point of Employee Productivity Users

5 Market Transitions Encourage Collaboration Units Shipped $$ Revenue PCs / Laptops vs Smartphones / Tablets Microsoft Revenue vs iphone Revenue # of Accounts (active) Messages Sent (non-spam) vs Social Media vs SMS

6 Demographics Are Changing Customer Demographics are Changing with Different Customer Satisfaction Expectations Baby Boomers Generation X Generation Y Sources: PricewaterhouseCoopers LLP and Retail Forward, Owned by Kantar Retail Baby Boomers: born from 1946 to early 1960s; Gen X: born from 1960s to 1970s; Gen Y: born from 1980s to 1990s

7 Benefits and CIO Goals Related to BYOD Cut costs through employee provided devices Giving employees the ability to perform critical business functions at any time and any place can provide huge gains in productivity. Change the ways IT and Non IT staff interact. Everyone s an IT incubator - employees may discover productivity tools that the IT department would otherwise overlook Improved Employee Morale with improvements in their work-life balance Enabling employees to choose the tools they are most comfortable with to perform their duties may also attract new hires. To get that number down to a standard set of virtual applications administered centrally will be a huge performance and productivity improvement for IT

8 Flexibility to Tackle All Mobility Profiles Road warrior Typically not in any office, often travelling, meeting customers and partners, needs back-end support Teleworker Often in a home office, yet needs full enterprise access and capabilities Nomad Sets up their office wherever they are, may hot desk for this, always needs rich access to people and information Campus roamer Moves around campus or enterprise locations, may often be away from their office, or not have one

9 Mobile Accessibility on the Road Your smartphone becomes your office phone Integrated smartphone client with One-number accessibility (your business #) One-number call-out identity (your business #) Use corporate international/ld calling plans Call control (transfer, conference), call history, dial-plan integration Call screening Visual voice mail Enterprise directory search Unified call logs (with phones & desktop client) Rapidly collaborate with the best available person with presence & awareness Lower your costs using the most effective network Android, Blackberry, iphone, Symbian clients

10 between other ipad applications while calls continue Easily switch LDAP directories Search corporate expenses with VoIP over WiFi / 3Gdata / Internet Reduce cellular accessibility One-number from anywhere Calls, IM, Presence cards & spotlights Fun and easy to use Select Select communication modes modes Set Set presence information information Manage Manage multiple multiple calls, calls, just just like like in in the office the office Launch Launch from from history history or or contact contact fan fan Quickly Quickly find find all all your your contacts contacts Manage Manage contacts, contacts, call call log log & IMs & IMs Enabling Mobile Decision Making & Collaboration

11 Participate in a meeting from your Tablet or Phone Full interoperability with rooms Telepresence systems and major UC clients So much more than an endpoint. Moderate, invite, control Everything is there H.239 Compatible presentation with Content Slider 11 3/22/2013

12 Beyond Collaboration- Introducing Context (Right Information, Right Time) Predictive Contacts Adaptive to Changing Context Conversation Log Access to Documents Participant Information Event Log Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy.

13 voic and/or . Filter by status or by sender. You can reply, forward, delete, Read my messages to a contact s , to a voic box or somebody within your corporate directory. Send a message to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! Make a call * Available for English only and have all your calls flexibly forwarded to you wherever you are. Follow Me! keep track of your time wherever you are! When am I free today? and let yourself be called at any number and reminded, so you won t forget any of your tasks or appointments! Schedule a reminder Hands-free, Eyes-free, Personal Assistance

14 BYOD Challenges IT Compliance Who gets on? To do what? To go where? Security How can I address? Network Capacity Can I handle multiple devices per user & high bandwidth applications? Quality of Service How can I ensure business critical applications get priority?

15 Challenges Associated with BYOD Enterprises that are not prepared for the tidal wave of wireless devices massing in the market will not only fail to realize the benefits of the BYOD revolution; their networks will be crippled. Difficult to Calculate the Real Value Associated with BYOD Supporting myriad of devices more complex than corporateprocured devices Increased Risk of Financial and Information Exposure due to Unauthorized Access to Protected Resources Smartphones and tablets haven t had antivirus and anti-malware programs installed to protect them. In addition, because WiFi guest networks are open by nature, they are susceptible to piracy by users outside the enterprise, which can lead to performance degradation, security breaches and other problems.

16 Network, Infrastructure & Security Suggestions 70% of new enterprise users by 2013, will be wireless by default and wired by exception (Gartner) and users will average 3 to 5 devices requiring network capacity According to a Gartner study, the explosion of wireless devices on the network will cause 80 percent of enterprise networks to be obsolete by Guaranteeing Quality of Service (QoS) on WiFi devices is critical for businesses that want to realize the full benefits of the BYOD revolution. Tools to set traffic rules and prioritize network flow are essential to ensure optimal QoS on mobile and smart devices. Support for 802.1X Network Access Control and advanced Wireless Intrusion Detection and RF Surveillance capabilities help WLAN administrators secure communications for trusted computing assets and detect rogue network activity and malicious attacks. The network can detect which devices are running what antivirus and antimalware tools and deny access to those that don t comply with the company s standards

17 Network, Infrastructure & Security Suggestions A standards-based, vendor agnostic policy server deployable over any underpinning network infrastructure allows administrators to quickly and easily add devices from a central hub and even assign multiple devices to a single user. Centralized network management software allows for automatic downloadable updates that sync all devices to the correct version of software when they dock onto the network and it should be standard equipment on the corporate network. Security concerns do mean that employees using their own laptops, tablets or smartphones for business should not store data locally. As a result, data storage capacity may need to be upgraded to handle more data now that information that had been stored locally was being moved to central servers Your procedures for mobile devices should include steps to enact a lockdown procedure when mobile devices with vital data are lost in the field. Mobile device management (MDM) applications can be used to lock down mobile devices, monitor it in the office or on the road, and make it easy to wipe everything off of it at a moment s notice.

18 Policy Recommendations Determine who are the first and best candidates for BYOD. Not everyone may be a candidate based on security of data involved and type of applications used. Remote and mobile staff are a great example. No questions are off limits when it comes to BYOD. There must be frank and honest dialog about how devices will be used and how IT can realistically meet those needs. Working with HR, IT also needs to establish the do s and don ts for data allowable on these devices, personal security practices, who may use the devices, etc. Make it clear to employees who are interested in BYOD which devices you will support in addition to whatever corporate-issued devices you continue to deploy and which you won t Make it clear which applications that IT will support on personal devices. IT leaders must convey to BYOD participants that they, not IT, are responsible for learning about and caring for their smartphone, tablet or laptop. Establish guidelines regarding device warranty and replacement.

19 Policy Guidelines Android users must understand that Flash is a common way for hackers to deliver malware, so avoid Flash-heavy sites. iphone and ipad users must agree not to jail break or root which allows uers to get paid apps for free but opens the door to malware that can steal information. If your users want to use their devices with your systems, then they ll have to accept a complex password attached to their devices at all times. You should provide guidance on how employees can secure their own content and back it up so they can restore personal information once the phone or device is wiped or replaced. Be sure to establish a plan regarding what will happen when employees with devices on your BYOD platform leave the company. You will need to enforce the removal of access tokens, access, data and other proprietary applications and information. Careful training regarding policy is a must, either one-on-one or in small groups, before anyone connects a personal device to the corporate network

20 Legal Considerations The blending of personal and work lives on a single device opens up a host of legal issues. BYOD policy needs to be clear about who owns the device and what information the company can search, view and wipe. You must identify whether users can download, install and use an application that presents security or legal risk on devices that have free access to sensitive corporate resources. If a BYOD dispute goes to court, the company should be able to show that the employee walked in with eyes wide open,. Companies also need a policy for disciplining employees who don t comply with BYOD rules range from ending the employee s participation in the BYOD program to termination.

21 Benefits of BYOD to Your Business Faster collaboration accelerates business Increasing the accessibility of the right people globally Providing the right experience for every person broadest range of clients Smarter decisions drive business results Integrating communications and business tools to support decision making Simplifying collaboration for ordinary workers Lower costs and TCO Securely deploy on an open and reliable enterprise foundation Complement existing telephony and UC application investments Make BYOD a reality with wireless roaming and security options