CertifyMe. CertifyMe

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1 CertifyMe Number: Passing Score: 800 Time Limit: 120 min File Version: CertifyMe

2 Exam A QUESTION 1 An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. The customer needs to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should the account manager discuss with this customer? A. A full Cisco CallManager solution B. A full Cisco CallManager solution with Cisco Unity C. Cisco CallManager Express D. Cisco CallManager Express with Cisco Unity Express QUESTION 2 One of your potential customers has concerns about choosing a Cisco IP Communications solution because, according to the competition, IP telephony solutions cost more than they are worth. Which strategy would be most appropriate to defuse this concern? A. Unlike traditional office environments where voice and data are separate, Cisco IP Communications supports the idea of a converged network where the telephony and IP components are integrated. B. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires more than just a phone. In fact, it requires a card to support the phone, and possibly a new shelf of a cabinet to house the card. These upgrades end up being very costly and offer the customer no flexibility to implement nonproprietary solutions in the future. C. With low operating and capital costs, a Cisco IP Communications deployment will pay for itself in 18 months on average and will provide an average annual savings per user of US$334. The drivers of the ROI are determined by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade. D. Cisco IP Communications solutions are based on tested and verified designs that ensure rapid ROI. Cisco or its IP telephony specialized channel partners can also customize these solutions to meet business demands and realize cost savings resulting from existing equipment or applications. Correct Answer: C QUESTION 3 Organizations that embrace Cisco IP Communications solutions are able to interoperate with existing TDM systems and applications, as well as support which two traditional telephony networking standards? (Choose two.) A. QSIG B. BGP C. SIP D. TDM E. DPNSS

3 Correct Answer: AE QUESTION 4 The IT manager from a prospective client organization explains that their network is overloaded. The network has been in use since 2002 with minimal upgrades, and is composed of several different devices from different vendors. is slow, the voic system is outdated, and employee productivity and responsiveness are suffering. Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution? A. Reduce operating costs B. Increase revenue generation C. Facilitate future expansion D. reduce the number of employees Correct Answer: A QUESTION 5 You require an easy-to-use, web-enabled tool to demonstrate to a prospective customer the benefits of a converged network in terms of productivity enhancements and real estate savings. Which tool should you use? A. Cisco ROI analysis B. Cisco CNIC C. business case from the industry of the prospect D. customized hurdle rate analysis QUESTION 6 An account manager is meeting with a service provider that has installed Cisco CallManager Express at a large number of its subscriber sites. The customer wants to maintain and troubleshoot Cisco CallManager Express remotely. Which Cisco CallManager Express feature makes this possible?

4 A. CiscoWorks VPN/Security Management Solution B. Cisco Network Analysis Module C. command-line interface D. CiscoWorks IP Telephony Environment Monitor Correct Answer: C QUESTION 7 Which two baseline discovery questions would be most appropriate to ask an IT manager? (Choose two.) A. In how many locations do you have Cisco routers deployed? B. Would installing Cisco IP Communications Express with other business systems reduce the complexity of your IP infrastructure? C. How many platforms do you intend to use for call processing and voice mail? D. Do you anticipate growth in the number of employees over the next few years? Correct Answer: AC QUESTION 8 A potential customer has several global offices, including one in North America, two in France, and one in Germany. This prospect is investigating cost-effective voice mail and auto attendant, and has asked for your recommendation. What application would best meet the needs of the customer? A. Cisco Unity Express B. Cisco Unity C. customized XML applications D. Cisco CallManager Correct Answer: A QUESTION 9 How does a converged solution work? A. Voice traffic is carried over a circuit-switched network, and data traffic is carried on an IP network B. Voice, video, and data are integrated onto a single IP network. C. The network is comprised of proprietary time-division multiplexing hardware and circuits. D. The LAN is used for data traffic, and the WAN is used to integrate voice and video traffic

5 QUESTION 10 You work as the network administrator at Pass4sure.com. Pass4sure has several global offices, including one in Britain, two in North America, and three in Asia. The company needs to investigate cost-effective voice mail and auto attendant, and has asked for your recommendation. What application would best meet the requirements of the company? A. Cisco Unity Express B. Customized XML applications C. Cisco Unified Communications Manager D. Cisco Unified CallConnector Mobility Correct Answer: A QUESTION 11 You work as a systems administrator at Pass4sure.com. Your company is planning to choose a Cisco Unified Communications solution because IP telephony solutions seems not be worth the cost. Which statement would be the best annotation to this concern? A. Cisco Unified Communications supports the idea of a converged network in which telephony and IP components are integrated, while the traditional office environments in which voice and data are separate. B. Cisco or its IP telephony specialized channel partners can customize these solutions to meet business demands and realize cost savings resulting from existing equipment or applications, while Cisco Unified Communications solutions are based on tested and verified designs that ensure rapid ROI. C. With low operating and capital costs, a Cisco Unified Communications deployment will pay for itself in 18 months on average, and will provide an average annual savings per user of US$334. The drivers of the ROI are determined by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade. D. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires more than just a phone, but requires a card to support the phone, and possibly a new shelf of a cabinet to house the card. These upgrades end up being costly and offer the customer no flexibility to implement nonproprietary solutions in the future. Correct Answer: C QUESTION 12 You are the senior desktop administrator for Pass4sure.com. You are required to choose a phone that supports many speed dials and is reachable via multiple lines. Which Cisco Unified IP phone solution would be the best choice? A. Cisco Unified IP Phone 7906G B. Cisco Unified IP Phone 7931G C. Cisco Unified IP Phone 7945G

6 D. Cisco Unified IP Phone 7971G Correct Answer: A QUESTION 13 An account manager is meeting with a service provider customer planning to upgrade each of its managed routers with a Cisco Unity Express Network Module from the Cisco Unity Express Advanced Integration Module. Because this customer manages hundreds of routers at dispersed locations, the customer is concerned about labor costs in upgrading their routers. What should be your response to this concern? A. Cisco can send a technician to perform the upgrade at each site. B. Cisco will ship the modules to the subscriber locations, and the subscriber can easily install them. C. The subscriber should contact the closest Cisco sales office and bring in each router for installation. D. Cisco will ship the modules to the service provider, and the service provider must install each module at each subscriber location. QUESTION 14 You work as the network administrator at Pass4sure.com. And the company is thinking about whether to purchase licenses for Cisco Unified Communications Manager Express. The typical branch site has 50 analog devices (phones, fax machines, door openers, and so on) and keeps 100 IP phones for salespeople. Will Cisco Unified Communications Manager Express support the number of analog phones and IP phones described, and what is the maximum possible number of analog phones and IP phones? A. No. Cisco Unified Communications Manager Express only supports up to 88 analog devices and 24 IP phones. B. No. Cisco Unified Communications Manager Express does not support analog devices, but does support 24 IP phones. C. Yes. Cisco Unified Communications Manager Express supports up to 88 analog devices and 240 IP phones. D. Yes. Cisco Unified Communications Manager Express supports up to 50 analog devices and 240 IP phones. Correct Answer: C QUESTION 15 Which product was designed for small offices, supports 240 phones as a fully integrated feature of the Cisco access router, and uses Cisco IP phones, Cisco Catalyst switches with inline power and QoS, and router-based gateways to the PSTN? A. Cisco CallManager option

7 B. Cisco CallManager Express C. Cisco Unity option D. Cisco Unity Express QUESTION 16 Based on the scenario, which benefit would best address the concerns of the telecommunications manager? Account manager: Did you know that with a Cisco IP Communications solution, XML applications specific to your business needs can be developed to run from Cisco IP phones? For example, applications can be developed for tracking shipments, checking inventory, or even entering time cards right from your Cisco IP phone! Telecommunications manager: That sounds interesting, but our current digital phone system offers a ton of features, is already in place, and is presently not a huge expense. I'm not sure how we would benefit from making such a switch. A. Cisco IP Communications solutions can leverage the existing infrastructure and integrate with legacy systems. B. Implementing a Cisco IP Communications solution can reduce desktop wiring costs by up to 50 percent per desktop and enable you to streamline staff. C. Custom XML applications provide employee optimization tools that an IP-enabled PBX just cannot offer, which helps improve productivity. D. Implementing a Cisco IP Communications solution can boost employee productivity and reduce network management, hardware, software, and maintenance costs for an overall increase in ROI. QUESTION 17 You are the new Pass4sure Trainee and are learning about Cisco Unified Communications Express solutions. There is a statement:"the tool provides a completely transparent, Microsoft Excel-based spreadsheet that focuses on areas of IP telephony savings". Which tool it refers to: A. Cisco Unity Express B. Cisco ROI methodology C. needs-based competitive differentiator D. computer telephony integration analyzer QUESTION 18 Which key employee within a prospective customer would be most interested in reducing total cost of

8 ownership? A. Telecommunications manager B. Finance manager C. Operations manager D. IT manager QUESTION 19 For following Cisco Unified Communications solutions, which can enhance employee productivity? A. Cisco netmanager B. integrated services router C. Cisco Unified Communications Manager Express D. Cisco Unified CallConnector for Microsoft Windows QUESTION 20 You are a help desk trainee for Pass4sure.com. You are familiar with the feature of Cisco Unified Communications product, so which feature will show the latest customer information to answer customer inquiries and increase customer satisfaction? A. WebEx B. Cisco Unified CallConnector C. Cisco Unified Video Advantage D. Unified Communications Manager Express QUESTION 21 You work as the network administrator at Pass4sure.com. And you are meeting the CFO from a financial consulting company, the company has several small offices and some of the employees work from home. The CFO tells you that the company has high travel expenses and would like to reduce these expenses by sharing documents in real time and offering online events. Which technology should you recommend to the CFO to reduce travel expenses? A. WebEx B. Cisco Unified Video Advantage and Cisco IP Communicator

9 C. A Cisco Unified IP phone with XML application D. Cisco Unity Express with group delivery mailboxes Correct Answer: A QUESTION 22 Cisco CallManager Express coupled with what other Cisco technology acts as a call-processing solution for small and medium-sized businesses? A. Cisco Media Convergence Server B. Catalyst switch C. integrated services router D. analog phone gateway Correct Answer: C QUESTION 23 An account manager is meeting with a customer who is running Cisco 2821 Integrated Services Routers at various branches with Cisco Unity Express Network Module cards in each router. The customer has decided to upgrade to Cisco 2851 Integrated Services Routers for various reasons. The customer wants to maintain the same level of voice mail and auto attendant as before and is concerned whether new equipment will need to be purchased. What should be your response to the customer? A. Upgrade to the new routers and purchase a Cisco Unity Express Network Module Enhanced Capacity. B. Keep the same routers and purchase a Cisco Unity Express Network Module Enhanced Capacity. C. Upgrade to the new routers and keep the same Cisco Unity Express Network Module. D. Upgrade to Cisco 3800 Series Integrated Services Routers and keep the same Cisco Unity Express Network Module. Correct Answer: C QUESTION 24 You work as a systems administrator at Pass4sure.com. For all you know, which of following statements best describes the advantage of convergence? A. Reduced total cost of ownership B. Retention of existing hardware C. Single-vendor hardware equipment D. A single suite of signaling protocols

10 Correct Answer: A QUESTION 25 You are the senior desktop administrator for Pass4sure.com. You are collecting the feedbacks from your colleague. The investigation displays that the marketing manager is eager to improve lead generation and distribution; the finance manager has expressed an interest in improving business processes and making intelligent business investments in technology; and the IT manager would like to simplify network management and streamline the delivery of end-user support. Base on this investigation, which business driver is most suitabile to sell a Cisco Unified Communications solution? A. Prove asset utilization B. Reduce operating costsim C. Improve business development D. Improve business processes QUESTION 26 You work as the network administrator at Pass4sure.com. For all you know, which two factors will affect the costs over traditional voice communication? (Choose two.) A. CTI B. toll bypass C. XML applications D. moves, adds, and changes D QUESTION 27 You work as the network administrator at Pass4sure.com. You try to persuade your manager to deploy the telecommunications system and data network. Which three statements best describe the advantages of a Cisco Unified Communications solution? (Choose three.) A. The customer can continue to use the legacy PBX equipment and implement Cisco ISR routers for the data network. B. A Cisco Unified Communications solution will offer new productivity enhancement features for employees, such as screen pops, click-to-dial, and call tracking. C. Cisco ISR routers have the capability to integrate wireless, security, and voice services. D. Cisco Unified Video Advantage adds video capabilities to a Cisco Unified IP phone.

11 CD QUESTION 28 You work as a systems administrator at Pass4sure.com and you need to implement Cisco Unified Communications, but you are hesitate to do it because their primary intention is to simplify their operations. What are the two best advantages to implement Cisco Unified Communications? (Choose two.) A. Cisco Unified Communications could reduce overall cost of toll charges because a network administrator may configure toll-bypass. B. Users often change their offices, so implementation of Cisco Unified communications would reduce moves, adds, and changes. C. Users will use new applications such as video and web sharing. D. Cisco Unified Communications will decrease device management because a network administrator is able to configure data and telephony equipment. D QUESTION 29 You are a help desk trainee for Pass4sure.com. You are familiar with the feature of Cisco Unified Communications solutions, so as much as you know, which two solutions best improve customer responsiveness? (Choose two.) A. Cisco Fax Server B. Cisco Unified CallConnector Mobility C. Cisco Unified CallConnector for Salesforce.com D. Cisco Unified CallConnector for Microsoft Dynamics CRM Correct Answer: CD QUESTION 30 You are a help desk trainee for Pass4sure.com. You are familiar with the feature of onverged network solution. So as much as you know which three advantages describe how a converged network solution can leverage the existing infrastructure of an SMB customer? (Choose three.) A. A converged network is easier to manage. B. A converged network is less expensive to build and operate. C. Converged networks offer new capabilities and applications. D. Converged networks use dedicated lines for voice, video, and data. Correct Answer: ABC

12 QUESTION 31 You work as the network administrator at Pass4sure.com.You have a friend who are a device provider and he has a long-term relationship with many customers. He ask for your suggestions to improve the customer contact and to enhance productivity of the sales agents because they are mostly work from home. Which Cisco Unified Communications solution will you recommend for him? A. Cisco Unified Communications offers a wide range of IP phones with enhanced capabilities. To change a facility, a user just connects the phone to a new port. B. Cisco Unified CallConnector integrates CRM, so everyone in the organization can view the latest customer information displayed in XML. C. Cisco Unified Wireless Network delivers one integrated network, wired and wireless, that supports data, voice, and video communications for a wireless VoIP solution. D. WebEx allows the sharing of remote desktops across different locations. QUESTION 32 You are a help desk trainee for Pass4sure.com. You are familiar with the feature of Cisco Unified Communications. A potential customer wants to know how to protect against viruses and attacks if Cisco Unified Communications shares its data network? Which answer will best support your view? A. Because security is only a concern if you do not purchase the Cisco Self-Defending Network, Cisco recommends adding the Cisco Self-Defending Network to your integrated solution. B. Cisco network security policies are an integrated part of Cisco Unified Communications. A set of guidelines and software services can be implemented to secure against virus attacks, services attacks, hackers, and IP phone attacks. C. Cisco recommends purchasing Cisco Security Agent for all of your ISR routers. This proactive software uses leading-edge behavioral technology to detect and prevent attacks before they cause damage. D. Security is not a concern with Cisco Unified Communications. Most viruses and attacks only affect the data network. QUESTION 33 You are a help desk trainee for Pass4sure.com. You are meeting a potential customer, he has one doubt need to be cleared: How can Cisco Unified Communications applications promote my business processes? Which statement can clear his doubt? A. Leasing improves the ROI analysis by reducing initial costs and improving cash flow. If a customer will not

13 consider leasing, a positive ROI may be more difficult to prove. B. Look for opportunities to sell Cisco Unified Communications at the business ROI level by examining the way that the customer does business. A business ROI case has a better chance of success than a technologyfocused ROI. C. Recognizing areas where customers incur high costs with their current phone system can present opportunities for Cisco Unified Communications. D. If the customer has a clear strategy for a voice network, including executive sponsorship, it is easier to gain approval for new technologies and applications. QUESTION 34 You work as the network administrator at Pass4sure.com. You are familiar with Cisco Unified Communications solution, so as far as you know, which feature best supports a collaborative business environment? A. WebEx B. Cisco Unified IP phone C. Cisco Unified CallConnector Mobility D. Cisco Unified Communications Manager Express Correct Answer: A QUESTION 35 You work as the network administrator at Pass4sure.com. The company is running Cisco 2800 Series Integrated Services Routers with a Cisco Unity Express Advanced Integration Module at various branch offices. Although there are enough mailboxes, and number of allowed mailboxes has not been reached the limitation, however, the company is thinking about running out of voice mailboxes because of an expected 40 percent growth across branches. What should you recommend to the company? A. Migrate to Cisco Unity. B. Upgrade the Cisco IOS software. C. Upgrade to Cisco 3800 Series Integrated Services Routers. D. Swap Cisco Unity Express Advanced Integration Module with a Cisco Unity Express Network Module. QUESTION 36 There are two groups of items, one for Account Management Tools, the other for the corresponding described features, you need to match each of them correctly.

14 Group One: A. QuickStart B. Competitive Edge Portal C. Steps to Success D. Quote builder E. Smart Business Roadmap Group Two: (1).Verified and orderable bill of materials(bom) with service and list prices. (2).Sales training portal to accelerate new product revenue and time-to-market (3).Selling and service delivery support throughout the network lifecycle (4).Information and tools to improve selling Cisco solution againest the competition (5).Sales framework that enables you to build long-term relationships with your customers. F. a--(3) b--(5) c--(1) d--(4) e--(2) G. a--(2) b--(4) c--(3) d--(1) e--(5) H. a--(4) b--(3) c--(5) d--(2) e--(1) I. a--(2) b--(4) c--(5) d--(1) e--(3) QUESTION 37 You work as an account manager for Pass4sure.com, and you are discussing a Cisco Unified Communications solution with a cuscomer. The customer requires to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should you recommend to this customer? A. A full Cisco Unified Communications Manager solution B. Cisco Unified Communications Manager Express C. A full Cisco Unified Communications Manager solution with Cisco Unity D. Cisco Unified Communications Manager Express with Cisco Unity Express QUESTION 38 Which two baseline discovery questions would be most appropriate to ask a telecommunications manager? (Choose two.) A. How adaptable is your organization in tracking sales lead generation? B. Would simplifying the combination of voice applications with other business systems reduce the complexity of your IP infrastructure? C. How many employees currently require training on your existing telecommunications infrastructure? D. Do you anticipate a need to integrate distributed business entities in the next two to three years? E. Is it important for you to generate new revenue streams? D

15 QUESTION 39 You are deploying the network for Pass4sure.com, you need to choose two products which provide a complete solution for the SMB or company branch, and they are ideal for extending a decentralized Cisco Unified Communications solution to individual sites? (Choose two.) A. Cisco Unity Express B. Cisco Unified Communications Manager C. Cisco Unified CallConnector solution D. Cisco Unified Communications Manager Express Correct Answer: AD QUESTION 40 You work as a system administrator at Pass4sure.com and you need to simplify your operations and purchased Cisco Smart Care Service. Which statements are the advantages of Cisco Smart Care Service?(Choose three.) A. It provides remote monitoring and repair of Cisco devices and software applications. B. Cisco Smart Care Service replaces Cisco SMARTnet and Shared Support Services. C. The service is delivered through a local Cisco Certified Partner working with Cisco to provide a consistently excellent service experience. D. It provides proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies to identify potential issues. Correct Answer: ACD QUESTION 41 You work as a systems administrator at Pass4sure.com. And you know convergence can improve employee processes and efficiency. Then which two Cisco Unified Communications features can achieve these goals? (Choose two.) A. reduced cabling B. XML applications C. unified messaging D. increased opportunity for outsourcing E. improved move, add, and change orders C

16 QUESTION 42 The operations manager of a potential customer is concerned about implementing a VoIP solution because of the possibility of interoperability issues with existing equipment. Which differentiator would be most appropriate to position a Cisco IP Communications solution against competitors? A. An IP-enabled PBX does not offer "five nines" availability. A Cisco IP Communications solution must integrate with existing legacy equipment that has percent availability. B. A Cisco IP Communications solution offers investment protection for a large installed base, as well as retention of legacy equipment. C. Proprietary software and IP phones are often used to enable an existing PBX system for IP- based communications, locking the customer into using specific products indefinitely. With a Cisco solution, PBXenabled devices can be used on the network. D. Cisco IP Communications solutions are based on tested and verified designs that ensure the tight integration of all equipment and applications, enabling customers to migrate slowly to complete convergence and retain legacy equipment and existing applications. QUESTION 43 Together, which two products provide a complete solution for the SMB or enterprise branch and is ideal for extending a decentralized Cisco IP Communications solution to individual sites. (Choose two.) A. Cisco CallManager B. Cisco CallManager Express C. Cisco Unity D. Cisco Unity Express D QUESTION 44 You are a help desk trainee for Pass4sure.com. You are learning Cisco material: Voice traffic on an IP network has strict requirements concerning packet loss, delay, and delay variation (also known as jitter). To meet these requirements for voice traffic, the Cisco Wireless IP Telephony solution includes Quality of Service (QoS) features such as traffic classification, queuing, and shaping. So, as you know, who would most likely be the key decision-maker of QoS implementations? A. financial manager B. system administrator C. telecommunications manager D. key manager

17 QUESTION 45 SMBs often handle IT needs with the help of a systems administrator. They are always the opposition on deployment of IP telephony because of complicated QoS configuration. For SMB customers who are not experts, what is an advantage of Cisco Unified Communications solutions in implementing QoS? A. A Cisco Unified Communications solution is a reliable solution, so QoS is not needed. B. AutoQoS allows administrators to easily set up policies to deliver high-quality voice. C. Cisco Unified IP phones accept more jitter and loss than IP phones from the competitors. D. QoS is enabled on every ISR by default. QUESTION 46 You work as a systems administrator at Pass4sure.com. And the company's operations manager is concerned about implementing a VoIP solution because of the possibility of integration issues with existing fax equipment. He seeks advice from you about the advantages that a Cisco Unified Communications solution against its competitors? A. Proprietary software and IP phones are often used to enable an existing PBX system for IP- based communications, locking the customer into using specific products indefinitely. B. An IP-enabled PBX does not offer "five nines" availability. A Cisco Unified Communications solution must integrate with existing legacy equipment that has percent availability. C. A Cisco Unified Communications solution offers investment protection for a large installed base, as well as retention of legacy equipment.with a Cisco solution, PBX-enabled devices can be used on the network. D. Cisco Unified Communications solutions are based on tested and verified designs that ensure the tight integration of all equipment and applications, enabling customers to migrate slowly to complete convergence and retain legacy equipment and existing applications. QUESTION 47 You are a help desk trainee for Pass4sure.com, and you need to develop an easy-to-use, web- enabled tool to demonstrate the advantages of a converged network in terms of productivity enhancements and real estate savings to a prospective customer. Which tool should you adopt? A. customized hurdle rate analysis B. Cisco CNIC C. Cisco ROI analysis D. business case from the industry of the prospect

18 QUESTION 48 You are writing a Cisco test, and there is a statement about Cisco Unified CallConnector. There are two products to improve customer responsiveness which are Cisco Unified CallConnector for CRM and Cisco Unified CallConnector for Salesforce.com. Which three advantages for the customer to implement these solutions? (Choose three.) A. call tracking B. auto-attendant capabilities C. screen pops and click-to-dial D. customer relationship management services Correct Answer: ACD QUESTION 49 You work as a systems administrator at Pass4sure.com. You are meeting a potential customer who hesitates that whether Cisco Unified Communications will conform to industry standards or not. As far as you know, which three responses will clear his doubt utmostly? (Choose three.) A. Cisco supports open standards such as PoE and SIP. B. No vendor works conform to standards, so this will not be an issue. C. All standards of IP telephony are currently available only as drafts. D. Cisco is making and leading the market; therefore many standards are initiated by Cisco. E. Cisco is a progressive company by nature, so there will always be occasions when products and services are developed that break new ground. Correct Answer: ADE QUESTION 50 For those companies which adopt Cisco Unified Communications solutions, except they are able to interoperate with existing TDM systems and applications, which two traditional telephony networking standards they will support too? (Choose two.) A. TDM B. QSIG C. BGP D. DPNSS D

19 QUESTION 51 A customer requires a software-based call-processing agent that extends enterprise telephony features and capabilities to packet telephony network devices. What application would meet the needs of the customer? A. Cisco Unity Express B. Cisco Unity Unified Messaging C. Cisco IP Contact Center D. Cisco CallManager QUESTION 52 Which product is a network module for Cisco 2600XM Series Multiservice Routers, the Cisco 2691 Multiservice Platform, Cisco 2800 Series Integrated Services Routers, Cisco 3700 Series Multiservice Access Routers, and Cisco 3800 Series Integrated Services Routers and provides integrated, entry-level voice mail and auto attendant for the branch office? A. Cisco CallManager B. Cisco CallManager Express C. Cisco Unity D. Cisco Unity Express QUESTION 53 A small retail company wants to reduce overhead, while at the same time addressing new business challenges such as an increased number of employees working from home. In addition to reducing overhead costs, what other benefit does a Cisco IP Communications solution provide? A. reduced costs associated with traditional phone systems B. flexible scalability options C. improved asset utilization D. enable the company to build a global presence with teleworkers around the world Correct Answer: A

20 QUESTION 54 You work as a systems administrator at Pass4sure.com. As far as you know, which three statements best describe the advantages of Cisco Unified Communications solutions over the competition? (Choose three.) A. addition of IP handsets and IP cards to a traditional phone system B. decreased need for PBX-style features as customers integrate collaborations for voice, video, and web that need the intelligent network devices and applications that Cisco offers C. quick integration of new sites into the corporate network, and optimization of the use of existing facilities by providing a flexible foundation D. a distributed architecture where the reliability depends on multiple smaller devices distributed so that they can back up each other transparently CD QUESTION 55 You are a help desk trainee for Pass4sure.Com and are meeting a service provider who wants to manage the individual customers remotely at the same time. Which of following statements are not the benefits of Cisco Monitor Manager and Cisco Monitor Director? (Choose Two) A. Cisco Monitor Director includes 1040 Sensors. B. Cisco Monitor Manager supports device inventory. C. Cisco Monitor Manager manages IP phones, gateways, and third-party PBXs. D. Cisco Monitor Manager provides management capability at the SMB main and branch offices. E. Cisco Monitor Director enables partners to manage up to 100 individual customers at the same time. Correct Answer: AC QUESTION 56 When used together with Cisco CallManager Express, Cisco Unity Express provides a voic solution for a small office that is effective for up to how many users? A. 50 B. 100 C. 200 D. 400 QUESTION 57 Cisco CallManager Express supports FXO trunks, analog DID, T1/E1, BRI, PRI, and E1 R2 signaling. Which benefit of Cisco CallManager Express does this represent?

21 A. cost-effectiveness B. robust PBX functionality C. remote maintenance D. robust PSTN interfaces QUESTION 58 You are the senior desktop administrator for Pass4sure.com. If you plan to deploy the Cisco Unified Communications solution, who would be most concerned to reduce total cost in the company? A. IT manager B. finance manager C. operations manager D. telecommunications manager QUESTION 59 You are the senior desktop administrator for Pass4sure.com. You are talking with the company's IT manager, the IT manager asks you whether Cisco Unified Communications Manager Express and Cisco Unity Express would be the best choice for maintaining a single, centralized call- processing and voic system for multiple sites. What should be your response to the IT manager? A. No, having Cisco Unified Communications Manager and Cisco Unity at the central site is a preferred solution. B. No, having Cisco Unified Communications Manager Express and Cisco Unity Express at the branch office is a preferred solution. C. No, having Cisco Unified Communications Manager at the central site and Cisco Unity Express at the branch site is a preferred solution. D. Yes, having Cisco Unified Communications Manager Express and Cisco Unity Express at the central site is a preferred solution. Correct Answer: A QUESTION 60 You are the senior desktop administrator for Pass4sure.com. You are planning to implement the Cisco Unified Communications solution for the company, but the financial manager is concerned that it will cost too much. Which are the four most appropriate responses to persuade the financial manager? (Choose four.)

22 A. A Cisco Unified Communications solution reduces cabling costs. B. A Cisco Unified Communications solution reduces management costs. C. A Cisco Unified Communications solution reduces costs of moves, adds, and changes. D. A Cisco Unified Communications solution reduces telephony cost by using toll bypass. E. A Cisco Unified Communications solution reduces the cost of new telephony equipment. Correct Answer: ABCD QUESTION 61 Based on the scenario, what is the primary concern of the finance manager? Account manager: Have you considered the potential savings in TCO that you will experience with an IP-based communications upgrade? Finance manager: To some degree, yes, but from my perspective, this is quite expensive in terms of a financial investment and in terms of staffing and maintenance costs. A. Reduced operating costs B. Return on investment C. Business justification D. IP-based communications compared with IP-enabled PBX Correct Answer: A QUESTION 62 You have the opportunity to meet with a prospect that owns a chain of hotels with a global presence. Which potential custom XML applications would you recommend to differentiate Cisco from the competitor? A. and VPN access B. secure bank account access C. on-screen security viewing and control D. wake-up calls and room service QUESTION 63 What are two good indicators that a business may benefit from a Cisco IP telephony solution? (Choose two.) A. The business wants to maintain interoperability with a single-vendor network

23 B. The business wants to protect its investment in existing PBX hardware. C. The business wants to extend the capabilities of its network to branch offices and remote employees. D. The business wants to limit the number of separate networks by having both data and voice on a single network. Correct Answer: CD QUESTION 64 Which Cisco IP Communications solution would allow a prospective IP telephony customer to access its operational budget for new technology investments and, in addition, possibly speed approval by bypassing executive funding committees? A. purchase a full converged network solution B. conduct a thorough ROI analysis C. utilize a Cisco leasing program such as Easy Lease D. ramp up to an IP-enabled PBX solution Correct Answer: C QUESTION 65 You work as a systems administrator at Pass4sure.com. The company has a traditional phone system. You are planning to upgrade the data network infrastructure due to frequent outages. The telecommunications manager is considering either an IP-enabled phone system or a Cisco Unified Communications system. How could Pass4sure.com benefit from a Cisco Unified Communications solution? A. geographic flexibility B. saving costs with a converged network C. saving costs of adds, moves, and changes D. improved productivity from potential end-user applications QUESTION 66 You are a help desk trainee for Pass4sure.Com and you are familiar with Cisco Unified Communications solution. So as far as you know, which three features are enabled to the Cisco Unified Communications Express solution by Cisco Unity Express? (Choose three.) A. voice mail B. group messaging C. auto attendant

24 D. data encryption E. integrated messaging Correct Answer: ACE QUESTION 67 You are the senior desktop administrator for Pass4sure.com. The company needs a software- based callprocessing agent to extend company's telephony features and capabilities to packet telephony network devices. What implementation would meet the requirements of the company? A. Cisco Unity Express B. Cisco Unified Contact Center C. Cisco Unity Unified Messaging D. Cisco Unified Communications Manager QUESTION 68 You work as the network administrator at Pass4sure.com. As much as you know, which is the best choice for a converged solution? A. packet-switched network that does not require a dedicated connection B. proprietary system that integrates voice and video on a single network C. circuit-switched network that maintains a dedicated connection with continuous bandwidth D. hybrid circuit and packet network that increases bandwidth requirements but leads to reduced overhead Correct Answer: A QUESTION 69 The finance manager from a prospective client organization has expressed an interest in improving business processes and making intelligent business investments in technology. The marketing manager is eager to improve lead generation and distribution, and the IT manager would like to simplify network management and streamline the delivery of end-user support. Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution? A. reduce operating costs B. improve business development C. improve asset utilization D. improve business processes

25 QUESTION 70 If a customer is specifically interested in reducing the cost of IT overhead, which benefit is most applicable? A. improved employee processes B. reduced network administration C. reduced long-distance charges D. increased productivity of sales representatives QUESTION 71 You are familiar with Cisco network and now deploying the network for Pass4sure.com, so which feature you know that Cisco guarantee security for a Cisco Unified Communications solution? A. A Cisco Unified Communications solution is always more secure than traditional phone systems. B. Cisco has a set of design guidelines and software services that, when implemented, will secure the network against known vulnerabilities, such as virus attacks, service attacks, and hackers. C. Cisco uses proprietary protocols that protect against known vulnerabilities, such as virus attacks, service attacks, and hackers. D. Because a Cisco Unified Communications solution is isolated from the data network, it protects against known vulnerabilities, such as virus attacks, service attacks, and hackers. QUESTION 72 An account manager is meeting with a customer running Cisco 2800 Series Integrated Services Routers with a Cisco Unity Express Advanced Integration Module at various branch offices. Currently, there are enough mailboxes, and the limit of allowed mailboxes has not been reached. However, the customer is concerned about running out of voice mailboxes because of an expected 25 percent growth across branches. What should you recommend to the customer? A. Upgrade the Cisco IOS software. B. Upgrade to Cisco 3800 Series Integrated Services Routers. C. Swap Cisco Unity Express Advanced Integration Module with a Cisco Unity Express Network Module. D. Migrate to Cisco Unity. Correct Answer: C

26 QUESTION 73 Improving employee processes and efficiency are two of the main benefits of convergence. Which two Cisco IP Communications solution features contribute to these goals? (Choose two.) A. XML applications B. improved move, add, and change orders C. unified messaging D. reduced cabling E. increased opportunity for outsourcing Correct Answer: AC QUESTION 74 You are a systems administrator of Pass4sure.com. You are discussing the network with a potential customer,"to deploy a Cisco Unified Communications solution, XML applications specific to your business needs can be developed to run from Cisco IP phones. For example, applications can be developed for tracking shipments, checking inventory, or even entering time cards right from your Cisco IP phone!" The customer: "Yes, may you right, but we have deployed digital phone system which offers a ton of features, and is enough to use and not a huge expense. I dont think we would benefit from switching to Cisco Unified Communications solution." As much as you know, which benefit is the best addresses you can persuade the customer? A. Implementing a Cisco Unified Communications solution can reduce desktop wiring costs by up to 50 percent per desktop and enable you to streamline staff. B. Custom XML applications provide employee optimization tools that an IP-enabled PBX just cannot offer, which helps improve productivity. C. Cisco Unified Communications solutions can leverage the existing infrastructure and integrate with legacy systems. D. Implementing a Cisco Unified Communications solution can boost employee productivity and reduce network management, hardware, software, and maintenance costs, leading to an increase in ROI. QUESTION 75 There are two groups of items, one for Account Management Tools, the other for the corresponding described features, you need to match each of them correctly. Group One: A. Colored display B. 24 ligjted line keys C. G.722 wideband codec

27 D. Personal desktop video phone E. Does not include an integrated switch F. State-of-art hands-free conference set Group Two: (1).7906G (2).7931G (3).7936G (4).7962G (5).7971G (6).7985G G. a--(3) b--(5) c--(1) d--(4) e--(2) f-(6) H. a--(6) b--(4) c--(3) d--(1) e--(5) f-(2) I. a--(5) b--(2) c--(4) d--(6) e--(1) f-(3) J. a--(2) b--(4) c--(5) d--(6) e--(3) f-(1) Correct Answer: I QUESTION 76 You are a help desk trainee for Pass4sure.com. You have been assigned the task to develop VoIP business, and received the feedback from a Telecommunications manager that he doubts about the speech quality of VoIP is not good and he would rather wait until the technology has really been tested. What is the best explanation to persuade the telecommunications manager to implement a Cisco Unified Communications solution? A. Today, the Internet has enough bandwidth, and it can guarantee the QoS for speech. B. Cisco Unified Communications is the higher state of VoIP, so it offers better quality. C. VoIP is already a proven technology and the speech quality would be as good as, if not better than, a traditional phone system. D. Policies applied to traffic on a Cisco Unified Communications network are set to give a higher priority to voice packets than to data packets, which guarantees that speech quality is as good as, if not better than, a traditional phone system. QUESTION 77 Which tool provides a completely transparent, Microsoft Excel-based spreadsheet that focuses on areas of IP telephony savings for Cisco IP Communications Express solutions? A. Cisco CNIC B. computer telephony integration analyzer C. Cisco ROI methodology D. needs-based competitive differentiator Correct Answer: C

28 QUESTION 78 What are two areas of savings often associated with convergence in terms of lowered costs over traditional voice communication? (Choose two.) A. toll bypass B. data storage C. XML applications D. moves, adds, and changes E. CTI Correct Answer: AD QUESTION 79 You work as the network administrator at Pass4sure.com. As far as you know, which product provides integrated, entry-level voice mail and auto attendant for the branch office and is the network module for Cisco 2600XM Series Multiservice Routers, the Cisco 2691 Multiservice Platform, Cisco 2800 Series Integrated Services Routers, Cisco 3700 Series Multiservice Access Routers, and Cisco 3800 Series Integrated Services Routers? A. Cisco Unity B. Cisco CallManager C. Cisco Unity Express D. Cisco CallManager Express Correct Answer: C QUESTION 80 Following statements are all about Cisco Unified Communications Manager Express and Cisco Unified Communications Manager, which is correct? A. Cisco Unified Communications Manager is a router-based solution and scales up to 24,000 users. B. Cisco Unified Communications Manager Express is a server-based solution and Cisco Unified Communications Manager scales up to 240 users. C. Cisco Unified Communications Manager is a a router-based solution and Cisco Unified Communications Manager Express scales up to 300 users. D. Cisco Unified Communications Manager Express is a server-basedsolution and Cisco Unified Communications Manager scales up to 30,000 users. E. Cisco Unified Communications Manager is a router-based solution and scales up to 24,000 users.

29 All answers are wrong CUCM is a server-based solution, and CUCM Express is a router-based solution QUESTION 81 A potential customer has just described its system, which includes equipment that connects its users, provides many advanced services, connects to the PSTN, and is owned by the phone company. Which of the following systems does the customer most likely use? A. PBX B. Centrex C. key system D. packet-switched network QUESTION 82 Which answer would be most appropriate if a potential customer asked how to protect against viruses and attacks if Cisco IP Communications shared its data network? A. Cisco recommends purchasing CSA for all of your Cisco CallManager servers. This proactive software uses leading-edge behavioral technology to detect and prevent attacks before they cause damage. B. Cisco network security policies are an integrated part of Cisco IP Communications. A set of guidelines and software services can be implemented to secure against virus attacks, services attacks, hackers, and IP phone attacks. C. Security is not a concern with Cisco IP Communications. Most viruses and attacks only affect the data network D. Because security is only a concern if you do not purchase the Cisco Self-Defending Network, Cisco recommends adding the Cisco Self-Defending Network to your integrated solution. QUESTION 83 You work as Account manager for Pass4sure.com, and you are discussing Cisco Unified Communications with the company's Finance manager: "Will you upgrade the system to a Cisco Unified Communications to achieve the potential savings in TCO?" Finance manager: "Basically, yes, but you know this is quite expensive in terms of a financial investment and in terms of staffing and maintenance costs." Under such circumstance, what is the primary factor that makes the finance manager hesitate? A. reducing operating costs B. return on investment C. business justification D. Cisco Unified Communications compared with IP-enabled PBX Correct Answer: A

30 QUESTION 84 What is the best description of a converged solution? A. circuit-switched network that maintains a dedicated connection with continuous bandwidth B. hybrid circuit and packet network that increases bandwidth requirements but leads to reduced overhead C. proprietary system that integrates voice and video on a single network D. packet-switched network that does not require a dedicated connection QUESTION 85 In a meeting with the IT manager at a customer site, the IT manager asks you whether Cisco CallManager Express and Cisco Unity Express would be ideal to maintain a single, centralized call-processing and voic system for multiple sites. What should be your response to the customer? A. Yes, having Cisco CallManager Express and Cisco Unity Express at the central site is a preferred solution. B. No, having Cisco CallManager at the central site and Cisco Unity Express at the branch site is a preferred solution. C. No, having Cisco CallManager Express and Cisco Unity Express at the branch office is a preferred solution. D. No, having Cisco CallManager and Cisco Unity at the central site is a preferred solution. QUESTION 86 You are the new Trainee accepting interview from Pass4sure. There is a question for you: In following choices, which are the features of Cisco Unified CallConnector Mobility? A. Reach at Any Phone B. single-number reach C. single voic box D. integration with Presence E. integration with legacy PBX systems F. user-customizable rules for routing Correct Answer: ABCDF