Redesigning the Baltimore Transit Network

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Meghan Caldwell
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1 Redesigning the Baltimore Transit Network Paul W. Comfort, Esq., Administrator and CEO Route 5: Reimagining Your Agency s Transit Services APTA Bus and Para-transit Conference Charlotte, North Carolina Tuesday - May 17, 2016 Maryland Transit Administration

2 Redesigning the Baltimore Transit Network Overview About MTA Changing the Culture Changing the Way We Do Business Changing the System A Vision for the Future Maryland Transit Administration 2

3 About MTA Our Existing Services Core Services Local Bus Express Bus Light Rail Metro Subway Mobility (Para-transit) Commuter Services MARC Train Commuter Bus Maryland Transit Administration 3

4 About MTA Four North Stars Providing safe, efficient and reliable transit across Maryland with world-class customer service. Maryland Transit Administration 4

reduction in Crime 1 crime for every 400,000 riders Zero

5 Changing Culture Creating a Safe Environment Safest Transit System of Top 12 Transit Agencies From 2014 to % reduction in Crime 1 crime for every 400,000 riders Zero homicides, rapes, and shootings on MTA s system Maryland Transit Administration 5

6 Changing Culture Getting Results On-Time Performance by Mode 99.0% 98.2% 95.6% 95.0% 85.5% 95.0% 95.0% 93.0% 92.0% 85.0% Bus Metro Subway Light Rail MARC Train Mobility April 2016 Goal Maryland Transit Administration 6

7 Changing Culture Improving Customer Service July 2015 February 2016 Complaint Backlog 14K 0 Backlog eliminated! Complaint 15 Resolution days 10 days Over 1,000 employees provided with advanced customer service training. Maryland Transit Administration 7

8 Changing Culture Dramatic Capital Investments $98m Bus Fleet Replacement $600m New Metro Railcars $125m Light Rail Mid-Life Overhaul of Entire Fleet $36.8m MARC Bi-Level Rail Car Overhaul $5.3m Mobility Sedan Replacements $34m Accurate, Real-time Location and Arrival Information Maryland Transit Administration 8

2 Mile Light Rail Line Opening in 2022 Connects Maryland s Washington,

9 Changing How We Do Business Purple Line P3 (Public-Private Partnership) Improving Access 16.2 Mile Light Rail Line Opening in 2022 Connects Maryland s Washington, D.C. suburbs 59,500 riders projected for Day 1 An unprecedented $5.6 Billion Contract Maryland Transit Administration 9

10 Changing The System A Plan to Connect Baltimore Maryland Transit Administration 10

11 Changing the System Overview What We ve Heard Identifying Problems Developing a Plan What is BaltimoreLink? Capital Investments Internal Collaboration Progress To-Date Maryland Transit Administration 11

12 Changing the System What We ve Heard The existing transit system is Broken Disconnected Crowded Unclean Unreliable And not connected to jobs Maryland Transit Administration 12

13 Changing the System Problems Identified Lengthy Routes Long east-west and north-south routes Highly Congested Buses bottleneck due to network design Unreliable Network design hinders MTA s ability to provide reliable service Maryland Transit Administration 13

The Public What do the riders want? Where can we improve? How can we serve them?

14 Headways (minutes) Changing the System Developing a Plan The System Is it effective? Is it reliable? Are we on time? The Region Who lives here? Who rides our system? Where do people work? The Public What do the riders want? Where can we improve? How can we serve them? Transit Propensity Index BNIP Outreach Peak Period Headways by Route Number of Routes Maryland Transit Administration 14

15 What is BaltimoreLink? Transit Facilities Transit Signal Priority Complete bus network redesign Dedicated Lanes New Signage & Bus Stop Improvements Maryland Transit Administration 15

and throughout urban core Feeder routes connecting to CityLink

suburbs Downtown Express routes into urban core Suburban

16 What is BaltimoreLink? Changing to a Hub & Spoke Network High-frequency routes into and throughout urban core Feeder routes connecting to CityLink routes and urban core Crosstown routes connecting inner ring suburbs Downtown Express routes into urban core Suburban Express routes connecting suburb-to-suburb To be integrated seamlessly with: Maryland Transit Administration 16

Downtown 24 hours of service per day Purposefully Designed to Connect to other

17 What is BaltimoreLink? Changing to a Hub & Spoke Network Color-coded high frequency routes All lines access Downtown 24 hours of service per day Purposefully Designed to Connect to other CityLinks and to Rail Stations Suburb-to-suburb connectivity Suburb-to-urban core connectivity Connecting to Regional Job Centers Maryland Transit Administration 17

18 This June: Express BusLink Maryland Transit Administration 18

19 Capital Investments A Faster, More Efficient System Transit Facilities Dedicated Lanes Transit Signal Priority Maryland Transit Administration 19

20 Capital Investments Replacing over 6,000 signs Draft signage concepts MTA s Bus Signs Today Maryland Transit Administration 20

21 Capital Investments Rebranding on Bus Wraps Sample DRAFT CityLink bus wrap designs Sample DRAFT non-citylink bus wrap designs Maryland Transit Administration 21

22 Internal Collaboration Engaging our Operators Monthly Operator Committees Dedicated BaltimoreLink Division Liaisons Weekly Division Drop-Ins Open, Two-Way Communication Maryland Transit Administration 22

23 Changing the System Progress To Date Jun New Express BusLink Implemented Jan Commuter Bus & Ft. Meade Shuttle Implemented Jun BaltimoreLink Fully Implemented We Are Here Oct Jul Nov Feb Jun BaltimoreLink Draft #1 BaltimoreLink Draft #2 BaltimoreLink Draft #3 BaltimoreLink Final Network Design Already Accomplished: Quick Bus 40 Enhanced Service Bike Cars on all Penn Line Weekend MARC Trains Maryland Transit Administration 23

24 Transforming the Maryland Transit Administration A Vision for the Future Be a driver of regional economic development Improve connectivity, frequency and reliability Serve our existing customer base and attract new riders Maryland Transit Administration 24

25 Stay in Touch! /TheMTAMaryland Maryland Transit Administration 25

The Maryland Transit Administration. A Plan to Connect Baltimore

The Maryland Transit Administration A Plan to Connect Baltimore 1 What We ve Heard Over 1,100 stakeholder comments submitted through the Bus Network Improvement Project (BNIP) Six workshops, three pop-up