From Stat to Solutions

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Dora Cross
5 years ago
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1 From Stat to Solutions Kendra Parlock Director, Mayor s Office of Sustainable Solutions City of Baltimore Mayor Catherine E. Pugh PICA Fall Conference Data Driven Solutions for 21 st Century City Governments October 25, 2018

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5 Vision To rebuild and rebrand CitiStat as CitiStatSMART under the Mayor s Office of Sustainable Solutions. The focus is on making Baltimore resilient and to use data, innovation and technology to foster cross-agency collaboration and building of solutions. 5

6 Collaborative Meetings 6

7 The MajorStat Model for Collaboration : Modernizing & Increasing Efficiency of Public Administration 7

with representatives of two dozen City agencies Coordinated police operations, code

8 CASE 1: Violence Reduction Initiative Implemented in September 2017 to address high levels of gun violence in Baltimore City An all-hands-on-deck approach: daily meetings with representatives of two dozen City agencies Coordinated police operations, code enforcement, and community outreach and engagement. Weekly neighborhood site visits Shared database 8

9 Cross-agency collaboration - Daily morning meetings - Daily afternoon conference calls - Weekly site visits - Shared list Fire Dept Housing Code Enforcement Public Works Police Criminal Justice Transportation Mayor s Office of Sustainable Solutions Liquor Board Law Dept Employment Development Health Dept Recreation & Parks Planning 9

10 Focused geographic areas - Focus on violent crime hotspots - Concentration of City resources and services - Rotating site visits to each zone and surrounding neighborhoods 10

11 Rapid deployment of Resources Services & 11

12 Priority Business Inspections and Outreach - Identify top businesses with nexus to violent crime - Through inter-agency working group, develop model for coordinated code enforcement and police operations - Organize available City resources to support small business owners 12

13 Data Analysis and Performance Management Community engagement Shared database Weekly performance update Code enforcement, 311 Police enforcement Business inspections and outreach 13

14 Data Analysis and Performance Manag 14

Data Analysis and Performance Manag Results so far: 31% decrease in homicides and shootings across all VRI zones (for-sept Feb 2018 compared to Feb-Sept 2017).

15 Data Analysis and Performance Manag Results so far: 31% decrease in homicides and shootings across all VRI zones (for-sept Feb 2018 compared to Feb-Sept 2017). Goal = 15% 100,000+ unique outreach contacts since Nov neighborhood site visits Unprecedented inter-agency coordination Ongoing collaboration with Johns Hopkins researchers to develop multivariate model 15

Case 2: Neighborhood Revitalization Initiative Monthly interagency summit on seven key City areas, modeled after successes of VRI Action-item-focused meeting guided by Housing

16 Case 2: Neighborhood Revitalization Initiative Monthly interagency summit on seven key City areas, modeled after successes of VRI Action-item-focused meeting guided by Housing department. Attended by Health, Police, Public Works, Planning, Mayor s Office, Fire Department, and other City departments. Guiding thesis is impact value of process-driven collaboration. 16

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18 Example: Broadway East Opportunities Table Item Description 1 Gay and Washington Southern Views Housing - 88 units of family housing. 2 Montford Bradford Port Demo Site Post-Demo Treatment 1537 Liquor Store complete assemblage. Medium Terms: DoT: Review intersection? BCRP look at Park Very large scale demo and land -holding proposed. 3 Turning Point Methadone Clinic Significant impact to community and surrounding public safety issues. Complex issue. 4 Hoen Bldg and Nearby Blocks Complex project. Other supporting activities? 3 American Brewery Bottling Bldg Is there a phase 2 to this development? Still City owned. 6 North Ave Rising TIGER Grants Streetscape and lane improvements. Hilton to Milton 7 Gompers Bldg Development opportunity. Very difficult. Poor condition. Next step? 10 Community Managed Plan Was not adopted at last Planning Commission. What is next step? 11 Former Rutland Schools and Eastern District Planning How can agencies support this effort? 18

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21 Lessons from the Neighborhood Revitalization Initiat Urban development happens at scale when many parts come together. A single project might take a decade to be completed, making coordination across agencies particularly challenging. Process management and data centralization are the steepest challenges in this interagency MajorStat. A core agency managing the collaboration drives the timely completion of urban development objectives. 21

22 Case 3: Procurement, Inclusion & Equity By City Code, all bills must be paid by the City within 30 days of invoice date. The avg invoice is paid in 58 days, and the average outstanding invoice age is 135. This delay in payment impedes local businesses and leads to higher costs to the City. Improving payment performance is a priority as it impedes the development of small businesses, minority -owned businesses, and woman -owned businesses. PayStat: Driving Better Procurement Across Agencies 22

23 PayStat Ideation Format 23

24 Benefits of PayStat Learn Plan Enact Learn from the successes and challenges of each leg in the three-way match. Centralize ideation to drive solutions across City government. Eliminate information asymmetry and logjams across agencies. 24

25 Lessons from the MajorStat Model Interagency contact is not enough. A robust, stats -driven team allows for Lesson 1: Collaboration Lesson 2: Data Lesson 3: Accountability Knowledge is warehoused across many agencies, as are responsibilities for any major initiative. Big challenges require diverse, flexible teams, and MOSS is uniquely positioned to facilitate those teams. Similarly, each agency has its own data-collection and processing system. A major hurdle in collaborative initiatives is data aggregation, management, and integrity. IT solutions offer promise in this central hurdle. To move forward together, collaboration requires specific, measurable, time - sensitive goals. MOSS helps develop these goals and hold the key stakeholders accountable to them. 25

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Mission Statement: Cuyahoga County Department of Justice Affairs

Mission Statement: Cuyahoga County Department of Justice Affairs Cuyahoga County Department of Justice Affairs Mission Statement: Providing hope and opportunity for a safer community, ensuring justice, support and recovery for all citizens Cuyahoga County Department