Leading ISP in Vietnam since 1994

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1 Leading ISP in Vietnam since 1994

2 Welcome note With over 20 years as a leading Internet Services and Network Solution Provider in Vietnam, NetNam is proud to be among the first choices of Clients to taking care of their networks, especially for luxury hotels/resorts, multi-national organizations, and other corporate Clients. NetNam always put efforts to satisfy Clients and Partners with focus in technologies, service process and service attitude, which aiming to have "5-star" class of Client care. NetNam will keep strong commitments for services reliability and availability, as well to give Clients more value. Warmly welcome you to NetNam!

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4 Introduction HEADQUARTERS 2A-2B Building, Vietnam Academy of Science & Technology No.18, Hoang Quoc Viet Str., Cau Giay Dist., Hanoi, Vietnam HCMC BRANCH No.10A, Nguyen Thi Minh Khai Str., Dakao Ward, District 1 Ho Chi Minh City, Vietnam REPRESENTATIVE OFFICE No.2, Quang Trung Road, Thach Thang Ward, Hai Chau Dist., Danang City, Vietnam

5 Introduction

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7 Network Capacity 150+ on-net buildings Strategic partner with Tier-3 DC providers 200+ metro network and fiber miles Long-haul capacity up to 100 Gbps Interconnected with 30 different networks On-Net delivery in buildings directly connected Off-Net delivery via partner s local loop for other areas SCALEABLE NETWORK

8 Network Capacity Metro fiber network in major cities Partnering with local and international telcos in Laos (Unitel, Lao Telecom) and Cambodia (Mekongnet, Angkonet) POP in Mega-I Hong Kong, Singapore (2017) Direct/peers with global providers (Google, NTT Com, TeliaSonera, IPTP, etc) Connect to global internet via submarine cables (IA, APG, SMW3) and terrestrial cables IPv6 leading in Vietnam Local peers with VNIX

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10 Access Services (Internet/Telecom) Premium Dedicated Internet Access WAN/MPLS/IPLC/VPN FTTx, Metronet WiFi Campus

11 Managed Services Network Maintenance Managed services Server Managed services Network/Performance Monitoring services DDoS Detection & Mitigation services

12 Cyber Security DDoS Detection & Mitigation service and solution (PC/network) Observatory service and solution Network Assessment/Security Audit services

13 Other Businesses Rack/Co-location/Dedicated Server Hosting Mass Delivery/ Marketing System Integration Telecom Services Integration

14 Service Level Agreement SLA and Support Escalation Service Availability 24/7/365 Language Support Proactive outage notification English/Vietnamese Within 15 minutes 0 Hrs NetNam Technical Support (24/7) Tel: (inside of Vietnam) (outside of VietNam) support@netnam.vn 3 Hrs Technical Executives 6 Hrs Technical Managers / CTO

15 Service Level Agreement NetNam s SLA among the best Global Network Availability 100% Packet Success Rate > 99.99% Service Availability 24/7/365 Proactive outage notification Service Delivery (On-Net) Service Delivery (Off-Net) Within 15 minutes 5 business days 7 business days ISO/IEC 7001:2013

16 Network Ring Protected Architecture Backbone How the ring works Despite a fiber cut, your connection remains intact METRO RING Backbone NetNam HUB Building What the ring looks like Dedicated bandwidth is devoted to each building

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18 Clients and Partners Hospitality Digital Media Banking & Financial Sector Health & Insurance MNCs CLIENTS University NGOs ISPs Corporation

19 Hospitality Clients

20 Clients 5* HOTELS & LUXURY APARTMENTS MARKET SHARE THE THE THE NORTH MIDDLE SOUTH

21 Clients CORPORATION / MNCs UNIVERSITY

22 BANKING & FINANCIAL SECTOR Clients

23 CARRIER PARTNERS Partners

24 Partners CYBER SECURITY PARTNERS PARTNERS

25 MEDIA PARTNERS Partners

26 Associations & Communities ACTIVE MEMBER OF MANY ASSOCIATIONS AND COMMUNITIES MEMBER OF ASSOCIATIONS

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28 Technology-oriented ISP AS THE INTERNET PIONEER IN VIETNAM Knowledge & experience with networking technologies Substantial network capacity Combination of state-of-the art equipements and creative open-source based tools Up-to-date standards and continuous improving processes

29 Outstanding Services One-stop shop behavior Proactive in service delivery and troublous shooting Friendly and dedicated tech-support team Client focus! QoS first!

30 Tech-bonus IPv6 LEADING 2011: NetNam completed native & tunnel connection, and IPv6 Ready 2012: started providing access & hosting over IPv6 2013: official permanent turn-on IPv6 services with other 4 ISPs

31 Expertise & Experience HUMAN RESOURCES WITH GREAT EXPERTISE Certificate of US Embassy and White House for NetNam's Engineers CEO NetNam - General Secretary of Vietnam Internet Association (VIA) Experienced & high qualified staffs WHY US?

32 Expertise & Experience SERVING IMPORTANT EVENTS Obama's visit to Vietnam in 2016 Apricot 2017 Vietnam Expo (annually) Internet Day Security World Vietnam Sales & Marketing Camp Vietnam Leader Summit...

33 Client Care NO.1 CLIENT CARE 24/7 Helpdesk Support Track and analyze errors and complaints, then give instant feedback Experience to serve luxury clients (5* Hotels & Apartments, Embassy, MNC, etc.) Patience, being nice, consistency

34 Recognization Top 100 Perfect Quality Service 2013 Internet Gold Medal 2013 Certificate of MIC

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36 Corporate Social Responsibility

37 w w w. n e t n a m. c o m