Travel security. Clicking on this link will tell the user the password requirements for their organization

Transcription

1 ABB Mytrips Guide This presentation contains proprietary information. Please do not distribute without the permission of International SOS and Control Risks.

2 When the user accesses the MyTrips URL for their organization they will be presented with the home screen. If the traveler has not created a MyTrips account, click on New User? Register here.

3 Clicking on this link will tell the user the password requirements for their organization The user will be required to complete the following mandatory fields: First/Last Name Address (which will become the traveler s user name) Password (password requirements are based on those set up by the client in TT) Security Questions and responses NOTE: If a profile has already been created for this user, the system will provide a message and then present them with their profile screen.

4 If the organization requires any other information from the traveler, they will be presented with the profile screen. These questions must be answered before entering a trip The user can now create a trip by clicking on the Create New Trip link

5 When you click on Create New Trip the user will be presented with the following screen. Here is where all trip related information is entered. This includes All Flight, Train, Accommodation and Transportation information All Trip related information (including trip metadata and custom trip questions) Expat Accommodations (if the customer has requested the functionality)

6 Once a trip has been created, it will appear at the bottom of the traveler s profile All trips created by the user can be updated or deleted. All trips created by the user can be inactivated or reactivated Trips received either through a PNR or MTE for this user can be viewed but not updated

7 When viewing trips within the traveler s card, those trips created with MyTrips will be noted (as a manual trip).

8 FAQs (1) Login Why is the user name based on the traveller s address? Every employee has one single professional address. Using this data as the user name avoids creating multiple accounts for a same traveller. How often is the password updated? Your password is updated every three months. Once you are on the traveller s profile, you will be requested automatically to provide a password. Creating Trips «Train bookings» - Some rail carriers are not listed in the «train name» field (such as Thalys, SNCB ). As of today, we capture train bookings made with the following train carriers : SNCF (among Thalys), Amtrak, Eurostar. For any other rail companies, we recommend that you save the bookings in the field «Local Transportation» providing the exact names of the departure and arrival cities and registering the rail carrier in the field «Name». This will help you to cover all the train trips completed by your travellers.

9 FAQs (2) «Accomodation» - the complete address is not always known by the system (street name ) In such cases, we encourage you to provide only the names of the city and the country in the field «Address». You can give additional information in the field «Additional Information / Comments» at the bottom of the page. Additional Information / Comments additional information about the trip of the traveller might sometimes be necessary. Feel free to provide these details in the field Additional Information / Comments at the bottom of the page when you create a booking. Deleting Trips - How can I delete or modify trips? You can definitely delete a trip or easily modify it by accessing the profile of your traveller. If you need to delete a booking, please click on the trash can. If you need to modify a booking, please click on the file name and make your modifications. Don t forget to save them once the changes are completed.

10 If you have any questions, please contact your International SOS Helpdesk Support