IAS Partners: Claims Reporting Processing

Transcription

1 Page 1 of 5 Topic Location: Home > Claims > IAS Partners: Claims Reporting Process IAS Partners: Claims Reporting Processing Last Update: 06/29/2016 Important Notes: Always encourage the customer to contact the broker partner directly! Do not promise the IAS partner will cover the claim! Upset or irate customer's regarding claims can be escalated to Nancy Christian in IAS; this must be a warm transfer! For claims involving all other partner companies not listed below please contact IAS directly at Step Page Action Result 1. Be empathetic to the member's situation. 2. Personify Look up the customer's policy information. 3. Give the customer the policy number and offer to "warm" transfer them to the Claims department.

2 Page 2 of 5 Scripts: Note: Make sure to offer the phone number in the event they get cut-off in the transfer. Let me give you the toll free claim number so you can talk directly with claims." or, Would you like me to transfer you to claims?" Aegis Security Insurance ACE American Collectors IAS Partner Initial Claims Notification Contact Information Online Then ask for the Claims Dept. Submit a Claim Phone: (24 hour toll-free) Fax: Claims Reporting Via prsfirst_reports@acegroup.com Phone: Fax: claims@americancollectors.com Customer Log-in American Modern Claims Center American Reliable Ins Company American Strategic Insurance (ASI) Ark Agency Phone: Fax: claims.first.notice@americanreliable.com Phone: Fax: Phone: Fax: insurance@arkagency.com Atlantic Specialty Phone: ASI Claim form First Report Incident/Claim Form IMPORTANT: The First Report Incident/Claim Form must be completed by agent and ed to Ark. Agent Can File? * Phone: Call CLAIMS-0

3 Page 3 of 5 CHUBB Coastal Agents Alliance (QBE) Collectibles Insurance Services ( ) Fax: File online / website: Atlanta Claim Center Regular Hours Ph: (8:00 a.m. to 4:30 p.m. EST) Fax: After Hours/Holidays Ph: Coastal_Claims@us.qbe.com QBE: Claims Service Phone: Report a claim Claims Reporting Report a Claim Dairyland Insurance Claims form Foremost GeoVera (Virginia Coastal Lines) Guard (Berkshire- Hathaway) Hagerty Haulers JIBNA Johnson & Johnson File online HelpPoint Claim Services: Foremost AARP Claims Service: Auto only: (800) Earthquake: Windstorm/Hail: Phone: Phone: Ext. 5 Fax: claims@hagerty.com Alliance Claims Solutions 24/ (insured or agent only) HICI Claims Department Phone: claims@insure-jewelry.com Phone: x claims@jjins.com Foremost Claims Online None File a claim No GeoVera Login Hagerty Yes Mercury How to File

4 Page 4 of 5 Middle Oak National General Ins. (GMAC) Phone: firstreport@middleoak.com Phone: To File a New Claim Phone: To Check the Status of an Existing Claim *IAS, LLC policy is to have the customer contact the IAS partner to file the claim rather than the agents. If a client is upset or demands the claim be filed through VFB, one of the following should be offered prior to filing: Offer to warm transfer the client to the broker partner. Offer the Web site information to file online. Notes: Both options can also be offered if the client has come to the office to file the claim. IAS partners that state "No" in the Agent file column will not accept unless the client calls. Additional Information Claim form Report a Claim Progressive Customer Log-in to File No SageSure (Occidental) Scottsdale Insurance Stillwater Insurance (Fidelity National) Titan/Victoria Home: Homeowners eclaims@baisi.com Fax: Phone: Ext 2 SICReportALoss@Scottsdaleins.com Phone: Fax: claims@stillwaterinsurance.com (Status) Report a Home Claim Online Travelers Travelers Loss Report Form USLI (United States Liability Insurance Company) VPIA Western Ag Phone: Phone: Fax: Fax:

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