150+ SERVICES YOU CAN OFFER AS A VIRTUAL ASSISTANT (AND GET PAID FOR!) CREATED BY GINA HORKEY OF HORKEYHANDBOOK

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1 150+ SERVICES YOU CAN OFFER AS A VIRTUAL ASSISTANT (AND GET PAID FOR!) CREATED BY GINA HORKEY OF HORKEYHANDBOOK COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE.

2 Becoming a virtual assistant is a great way to get started as a freelancer, develop your skills and gain a deeper understanding of online entrepreneurship as a whole all while providing a valuable service to your clients and making making money in the process! Not sure what to offer? Check out this list of 150+ services you can offer as a VA (and get paid for!). Administrative Support Administrative support is a key VA role. Not only will it make your client s life easier, but it s also a straightforward starting point for anyone familiar with administrative tasks. 1. Managing your client s calendar/schedule 2. Building or managing databases (of contacts, for example) 3. Booking appointments and calls 4. Making travel arrangements 5. Monitoring voic 6. File management (in Google Drive, Dropbox, etc.) 7. Data entry 8. Creating reports 9. Generating forms 10. Preparing slideshows 11. PDF conversions 12. PDF merging or splitting 13. Drafting letters, s, internal communication, etc. 14. Preparing agendas 15. Sending cards/gifts (for holidays, thank you s, milestone events, etc.) 16. Personal online shopping 17. Setting up spreadsheets 18. Drafting presentation slides Customer Service Customers take up a lot of time and attention. There are quite a few of these tasks that you can help take off your client s plate. 19. Processing orders and shipments 20. Processing refunds 21. Handling customer inquiries 22. Operating live chat 23. Following up on orders, inquiries, etc. 24. Chasing outstanding payments COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE. PAGE 1

3 25. Updating member records 26. Inviting/approving requests to join a membership community (e.g. Facebook) 27. Setting up/updating CRM tools (Customer Relationship Management) Content Production If your client has an online presence, they have to create content. Content production, especially for online business owners, is a huge and time-consuming task. And this is where you come in to save the day. 28. Sourcing photos 29. Editing photos 30. Creating graphics 31. Uploading posts 32. Formatting posts to be published 33. Scheduling posts for publication 34. Improving posts with social share options (such as Click-to-Tweet) 35. Adding internal links to posts 36. Adding affiliate links to posts 37. Proofreading posts 38. Editing posts 39. Coordinating with contributors and guest posters 40. Managing the editorial calendar 41. Generating topic ideas 42. Drafting content 43. Topic research 44. Compiling, formatting and uploading ebooks 45. Keyword (SEO) research Social Media Social media can be a great expansion for a VA looking to move beyond purely administrative tasks. 46. Setting up new pages, accounts, groups, etc. 47. Promoting new posts across various social media channels 48. Promoting old posts via social media 49. Promoting posts of others via social media 50. Keeping the conversation going via social media (by creating polls, for example) 51. Sharing images/videos/articles 52. Replying to mentions/messages/comments on social media COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE. PAGE 2

4 53. Designing banners, headers and backgrounds 54. Growing social media followings 55. Creating giveaways and contests 56. Researching popular hashtags for your client s niche 57. Creating and running ad campaigns (e.g. Facebook or Instagram ads) 58. Uploading presentations on Slideshare or Prezi 59. Setting up social scheduling tools (such as Buffer, Tailwind, Hootsuite or MeetEdgar) 60. Uploading content to social scheduling tools 61. Writing or updating online business profiles (e.g. LinkedIn) 62. Managing online communities (such as Facebook groups or other online forums) Blog/Website Management Once you know your way around Wordpress or other blogging platforms, you can offer blog management services, taking care of everything from comments to broken links. 63. Moderating blog comments 64. Updating plugins 65. Repairing/updating broken links 66. Replying to comments 67. Making SEO improvements (headlines, page titles, content, images, etc.) 68. Setting up 301 redirects 69. Tracking 404 errors (via a plugin) 70. Reporting trends in blog activity, such as hot topics or comment activity 71. Removing unwanted pages and posts 72. Tracking website metrics (e.g. Google Analytics) (Inbox) Management Most of us are overwhelmed by our inboxes. Save your clients hours upon hours every week by taking care of their inbox and leaving behind only the things they actually need to see. 73. Setting up Gmail or any other client 74. Replying to common questions 75. Flagging important messages that need a reply 76. Following up on sent s 77. Deleting spam 78. Unsubscribing from unwanted promotional lists 79. Tagging and archiving s COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE. PAGE 3

5 80. Forwarding messages and inquiries to other team members 81. Using plugins to optimize 82. Drafting responses Finance If you have a little bit of a financial background (or you re willing to learn some basic accounting skills) you can offer these services as well. 83. Creating invoice templates 84. Sending invoices 85. Processing payments 86. Managing affiliate payouts 87. Updating a profit and loss statement 88. Bookkeeping 89. Handling basic payroll duties Marketing marketing is another niche that requires a bit of specialized knowledge, but is fairly accessible once you learn the ropes. As online marketing is booming, marketing is becoming an even bigger market for VAs. 90. Setting up autoresponders 91. Scheduling campaigns 92. Designing templates 93. Managing the newsletter 94. list segmentation 95. Scrubbing lists 96. Product launch management 97. Track campaigns (click throughs, conversions, unsubscribes) Outreach Building relationships is something that many entrepreneurs know they need to be doing, but it can easily become a time suck. As their assistant, you can take on some of these tasks. 98. Leaving comments on other blogs 99. Contacting influencers and potential partners on behalf of your client 100. Participating in relevant groups or forums 101. Reaching out to advertisers for ads or sponsored posts COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE. PAGE 4

6 102. Finding guest post opportunities 103. Lead generation 104. Growing and managing affiliate programs 105. Setting up interviews 106. Distributing press releases 107. Booking speaking engagements Online Marketing Online marketing is a hot topic right now and the more you learn about this rapidly expanding niche, the more valuable your VA services will be Setting up webinars 109. Providing tech support during webinars 110. Setting up and updating sales funnels 111. Setting up/managing paid traffic ads 112. Creating newsletters and autoresponder sequences 113. Creating landing pages (e.g. Leadpages) 114. Creating sales pages 115. Creating and managing giveaways and promotions 116. Writing product descriptions (if your client is in the business of online retail) 117. Designing fliers and brochures 118. Managing product launches Audio/Video Production If you re into videos or audio tracks (such as podcasts), you re in a great position to offer your audio/video skills as a VA! 119. Writing scripts 120. Producing content (such as intro/outros, illustrations, etc.) 121. Editing content 122. Upload videos to hosting platforms (such as YouTube or Vimeo) 123. SEO optimization (YouTube, etc.) 124. Uploading audio to hosting platforms (such as itunes) 125. Image editing (basic) for each audio or video piece 126. Inserting audio or video files on blog or website 127. Sharing audio or video files across platforms 128. Doing audio or video transcription COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE. PAGE 5

7 129. Coordinating interviews 130. Looking for sponsorship opportunities 131. Researching background on podcast guests Website Maintenance Site maintenance is a critical role, and it requires you to be up on the latest security procedures. You ll need to know enough to create new pages and troubleshoot tech glitches Making security updates 133. Managing backups 134. Setting up new sites 135. Adding new pages 136. Customizing themes 137. Installing and updating plugins 138. Setting up integrations (with social media, mailing lists, etc.) 139. Setting up and integrating a shop page and/or payment gateway 140. Creating a custom favicon 141. Making and installing a custom 404 page 142. Ensuring that website information stays up-to-date Miscellaneous As you learn your way around online entrepreneurship, you ll pick up additional valuable skills that aren t necessarily simple to categorize, but are still highly valuable. Here are just a few of them Virtual event support 144. Setting up integrations 145. Creating landing pages, splash pages, opt-in forms, etc Keyword ranking reports 147. Analytics reporting 148. Graphic design 149. Infographic design 150. Setting up affiliate programs (using WordPress) 151. Monitoring online reviews 152. Monitoring industry news 153. Summarizing the latest research findings that pertain to the client s niche COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE. PAGE 6

8 Bonus Tips This list of valuable VA tasks is extensive, but by no means exhaustive. If you have additional technical skills or expertise (for example, with a specific software or marketing method), use those to target clients who need support in that area. And if you find that you particularly enjoy one or two aspects of your client work, consider specializing in those things. As you gain more experience as a VA, observe what your clients are doing with the time you free up for them. Learn their strategies and the tools they use. The more you understand the way they run their business, the more you ll be able to help them. And there s a good chance that you can transfer the skills and knowledge to other clients, as well. By picking up new skills, understanding business systems at a bird s-eye level, and/or specializing in one or two specific areas, you make yourself even more marketable. This way, you can commanding higher rates, and you re better equipped to run your own successful business. Final Thought The length of this list may seem overwhelming, but don t think that you have to do it all right away! Start with a few offerings and build your list of applicable services over time and as you get to know your clients. COPYRIGHT 2017 HORKEY HANDBOOK, LLC. PLEASE DON T COPY OR SHARE. PAGE 7