Transcription

1 busiess.officedepot.com User Guide Coveiet. Effective. Smart.

2 CUSTOMER SUPPORT Hours of operatio: Moday Friday, 8:00 A.M 8:00 P.M. (Easter Time) Live Chat: For immediate support, chat i real time with a olie represetative E-Commerce Support Desk: For customer service ad techical support Call or ECsupport@officedepot.com shippig ad delivery schedule Delivery schedule: Moday Friday. Order by 5:00 P.M. local time, ad your order will be delivered the ext busiess day (betwee 8:30 A.M. ad 5:00 P.M.) i our local delivery areas. Some furiture, techology ad special order items are excluded. Deliveries outside our local delivery areas will be assessed a delivery charge based o total order weight (miimum charge of $9.95). Copyright 2009 by Office Depot, Ic. All rights reserved.office Depot is a registered trademark of Office Depot, Ic. 2 Techical Support Desk

3 Table of Cotets Techical Support Desk 2 Next Busiess-Day Delivery 2 System Maiteace 2 Table of Cotets 3 1 Time Savig Features 4 2 Gettig Started 5 Logi 5 Forgot Your Logi Name/Password 5 Orders for Future Delivery 5 Bulleti Board 6 Editig the Bulleti Board 7 3 Order Etry 8 Search the Catalog 8 Category Search 8 View All Products from A-Z 8 Order by Item # 9 Isufficiet Quatities 10 My Shoppig Lists 10 Ik & Toer 11 Custom Pritig 12 Product Comparisso 13 4 Checkout 14 Checkout Required Fields 14 Submittig Your Order 15 Order Cofirmatio 16 Order Trackig 16 Quick Release of Held Orders 17 Order Trackig Search Criteria 17 Order Detail 18 Order returs 19 5 My Profile 20 My Profile Overview 20 Select Cotacts 21 Select Ship To Locatios 21 Select Desktop, PO, Departmet ad/or Release 22 User Iformatio ad Subscriptios 22 Your Logi ID & Password 23 Paymet Iformatio 23 Proxy Approver Ifo Other Features 25 Tech Depot 25 Olie Reportig 25 Save for Later 26 7 User Profiles 27 Add New Users 27 Logi Settigs 28 User Iformatio 28 Payet Iformatio 28 Permissios 28 Editig User Profiles 30 Select a User to Edit 30 Reset Password 30 Active/Iactive Users 31 Tiered Approvals 31 Creatig a Workflow 32 Workflow Approvals 33 8 Maage Accout for Super Users 34 Maage Cotacts 34 Add Cotacts 34 Edit Cotacts 34 Maage Ship to Locatios 34 Add a Shippig Address 35 Edit Curret Shippig Address 35 Maage Desktops, PO, Departmet ad/or Release 35 Add a Desktop, PO, Departmet ad/or Release 35 Edit a Desktop, PO, Departmet ad/or Release 35 9 Assistace ad Traiig 36 Usig Olie Traiig 36 Help Desk 36 Customer Service 36 Frequetly Asked Questios Notes 39 Table of Cotets 3

4 1 TIMESAVING FEATURES Office Depot s Busiess Solutios Divisio has ehaced its website with more ituitive, time savig features for your coveiece. We have added expadable meus to help you avigate the site eve faster. Popular tools such as Order by Item Number ad Ik & Toer Fider, are all accessible o the homepage. You ca also quickly maage your Shoppig Lists ad keep track of your orders, makig your olie purchasig experiece better ad more efficiet tha ever. Keep track of your selectios ad your subtotal with our Shoppig Cart preview that appears o every page Fid items faster & with fewer clicks with Ehaced Drop-Dow Meus Access ew tools like Recet Orders, Shoppig Lists ad Order Trackig, right from the homepage Ejoy catalog shoppig coveiece with expadable A-Z idex Use the Order by Item Number tool ad the product images ad descriptios are automatically displayed as you eter them. 4 Time savig features

5 2 Gettig Started Logi Poit your browser to At the logi scree, type the Logi Name ad Password (ot case sesitive). Your Accout Maager or Super User will provide this iformatio. Please ote: You will be give four opportuities to type the correct Logi Name ad Password. After the 4th attempt you will be locked out. If you are locked out, you will be istructed to cotact Office Depot s E-Commerce Support Desk for further assistace. Forgot Your Logi Name/Password? At Office Depot, we take security seriously. If you have forgotte your password click o the Forgot your logi ame/password? lik. With this feature, you ca access the BSD website by providig the secret questio ad aswer you previously selected. You may also call the E-Commerce Support Desk directly ( M-F, 8:00 a.m.-8:00 p.m. EST). Orders for future delivery You ca place advaced seasoal or school orders ad have it delivered at a future date of your choosig (o sooer tha 21 days ad o greater tha 180 days). To place a order for future delivery, click o Place Future Order right o the logi page or, if you re already logged i, go to Our Services i the top avigatio bar ad the click o Future Orders. This will take you to our Future Orders website where you ca shop ad the select your desired delivery date. Please ote: Your Logi Name ad Password will be ecessary to access this site. Gettig Started 5

6 Bulleti Board The first page after logi displays a Bulleti Board that ca be used by your Compay to commuicate with ed users. Your compay s logo ca be displayed o the Bulleti Board ad messages ca be updated as ofte as ecessary. 6 Gettig Started

7 The Bulleti Board is divided ito three sectios for three separate aveues of commuicatio: Super Users to Accout Users, Office Depot to Accout Specific Users, ad Office Depot to all BSD Users. To proceed to the homepage, just click o the Cotiue butto. Editig the Bulleti Board (Uder the Bulleti Board tab) Super Users ca edit ad isert their compay s logo oto the Bulleti Board. Click o the Edit butto that is located o the right-had side of the Bulleti Board. You are able to eter up to 4000 alphaumeric characters. The Bulleti Board also accepts HTML code please cotact your IT departmet for assistace. Always click Update at the bottom of the page to save chages. To place your compay s logo oto the Bulleti Board, or chage a existig logo, either a.gif or.jpg formatted graphic, by clickig o the Image butto (to automatically sed a to ecaccouts@officedepot.com). The E-Commerce Support Desk will cofirm the itegrity of the image ad otify the seder whe the image will be available for a upload o the Bulleti Board. Please ote: All viewable compay logos submitted by 12 P.M. EST o Wedesday will be available by 12 P.M. EST o Friday. Gettig Started 7

8 3 ORDER ENTRY Searchig the Catalog You ca search for products by Keyword, Office Depot Item Number, Maufacturer Number, Customer Item Number, Category, or View all Products A-Z. Searchig by Item Number displays oly oe item while searchig by Keyword might yield a page or more of results. For your shoppig coveiece, the Search feature appears o every page o the site. Category Search Select a category to browse from the homepage by placig your cursor o a product group, like Office Supplies, Furiture or Techology. The scree will expad to show a list of all categories available. Select a category to view. Next, the scree displays a list of subcategories, which you ca select to view a list of all the items available. View all Products A-Z Click o View all Products A-Z to search by categories i the idex. Place your cursor o the letters to view a list of categories. Next, a list of subcategories will appear. Make your selectio to see a list of subcategories or items. Please Note: O the search results scree each lie item displays a Add To Cart ad a Add to List butto. Add to Cart adds the item to your Shoppig Cart ad Add to List adds the item to a Saved List. You ca arrow you search by clickig o the search modifiers located o the left side of the scree. 8 Order Etry

9 Order by Item # (top of the homepage) Our Order by Item # feature allows you to add items directly to your Shoppig Cart or Shoppig List. Simply eter the item umbers, tab to see pictures ad descriptios. Eter your desired quatities, the click Add to Cart or Add to List. Order Etry 9

10 Isufficiet Quatities Orderig olie from Office Depot s website gives you access to live ivetory. If Office Depot does ot have the quatity of the item you request available, a Isufficiet Quatity scree will appear. - Order 4 ow ad backorder 6 for future delivery : Orders the quatity available ad places a backorder for the remaiig quatity. - Order 4 oly : Orders oly the quatity available. - Do ot add to cart : Allows the user to select a alterate item for this order. Item will ot be backordered. If o message appears ad the item(s) are added to your cart, your items are i stock ad will be shipped to you o the ext delivery day. My Shoppig Lists There are two differet types of Shoppig Lists for fast ad efficiet orderig. Compay Wide lists are created ad maitaied by your Compay Program Admiistrator or Super User, but ca be used for orderig by all users. A Persoal list is oly accessible for the user who created it. To begi workig with a Shoppig List, select My Shoppig Lists o the Shoppig Cart view at the top of the scree or uder My Accout. The My Shoppig Lists page appears with a idex of curretly available shoppig lists. Oce you opeed the list you wat you ca chage the item quatities if eeded, checkmark the box ext to each item to select (or click Select All at the top to buy all items o the list), ad click Add to Cart at the bottom of the page. 10 Order Etry

11 Please ote: You ca also click o Create New List ad the Create a New Shoppig List page will appear. For more iformatio o how to add items to a Shoppig List or how to modify a saved oe, click o How to use ad create lists o the My Shoppig Lists page. Ik & Toer Our Ik & Toer Fider provides a hassle free way of repleishig your pritig supplies, perfectly matched to your machie. Simply select the Ik & Toer optio o the Home page. Select the brad, priter ad model from the drop-dow lists ad click GO. Whe the results appear you ca save your search, so that it s all right there every time you have to order additioal supplies. Order Etry 11

12 Please ote: The top te priter maufacturers are listed at the top of the Maufacturer drop-dow list for your coveiece. Custom Pritig This feature allows you to desig ad order your ow customized stamps, busiess statioery, busiess cards, forms, etc. There are three ways to access the Custom Pritig homepage: uder Our Services, by clickig o Copy & Prit, or by typig i a keyword. Oce you eter the Custom Pritig page, choose oe of the categories, select ad desig the item, the add it to your shoppig cart. Oce you add the item to your cart, you will be take back to the BSD website. Please ote: Custom Pritig orders will be give a separate order # which may also be viewed/tracked o the Order Trackig page. Custom Pritig orders are cosidered special order items that are set via UPS, are o-refudable/returable, ad may take 7-10 busiess days for delivery. 12 Order Etry

13 Product compariso Whe searchig for items you will see a compare box uder each item image. To compare the differet product features of up to four items, check the compare box uder each ad hit the Compare Selected Items butto to go to the Product Compariso scree. Remove a item from the Compariso by clickig Remove just above the image. You ca add a item to your cart from the Product Compariso page by eterig the quatity ad clickig o the Add to Cart butto. You ca also add the item to a shoppig list. You ca delete all items that appear o the My Comparisos scree by clickig o the Remove All lik. Order Etry 13

14 4 Checkout Each item you select is placed i your cart. Whe ready, click o Check Out i the Shoppig Cart view at the top of the scree to go to your oe page order review ad placemet. Checkout Required Fields Required fields are idetified with a red asterisk ad will have a Select butto ext to it if there are multiple selectios/optios. The Paymet Iformatio sectio displays your paymet method, or provides the optio of Credit Card or Accout billig. The Optios sectio allows you to cacel your order cofirmatio, ad/or eter the address of aother idividual who eeds to receive a cofirmatio or alert of the order beig placed. 14 Checkout

15 If you are ot available for ext day delivery, the Delivery Optios sectio allows you to choose from a rage of valid delivery dates. Submittig Your Order The bottom of the Check Out scree displays the items you selected. Verify that this iformatio is correct ad click either the Place Order or Put this order o hold butto to fialize your order. Please ote: If your order is automatically placed o hold for approval, the Place Order butto will ot be available ad the Place this order o hold butto must be used. Your order is ot processed util you click the Place Order or Place this order o hold butto. Checkout 15

16 Order Cofirmatio Whe Place Order is selected, the Order Cofirmatio scree will appear. This cofirms that your order has bee successfully submitted to the Office Depot system. Your order ca ow be tracked by usig the order umber displayed o this page. Order Trackig The Order Trackig fuctio, accessible uder My Accout, allows you to check the history ad view the details of orders. With this feature, users have the ability to view all orders or to filter orders usig specific search criteria. Please ote: Depedig o user profile settigs, users may modify a order if the status is i the Held by Customer, Held for Review, or Held for Restrictios status. 16 CHECKOUT

17 Quick Release Of Held Orders If your user profile allows the release of orders o the Order Trackig scree, you will see a checkbox i the Select colum for orders that have a status of Held by Customer ad Held for Review. To release these orders, check the box for each order, ad the click the Release Selected butto at the bottom of the page. All orders checked will be released. Please ote: The Held for Restrictios orders require workflow approval. To release, the approver has to click o the order to ope it. Order Trackig Search Criteria Filter your Order Trackig by Dollar Amout, Order Number, Item Number, Cost Ceter, PO Number, Release, Cotact, Status, Ship To ID, ad Date. Select the search parameters to use ad click the appropriate arrow. The Order Trackig scree reappears with the orders listed by the search criteria you selected. Sort these orders by clickig o ay of the colum headers. Checkout 17

18 Order detail To view the details of a order, click o the order umber i the Order Number colum of the Order Trackig scree. From there you ca Modify Orders, Cacel Orders, Release Orders, Reorder Items or Submit Returs. 18 CHECKOUT

19 Order returs You may create a retur request o lie by followig these steps: Ope Order Trackig to view orders. Click o the desired Order Number to place a retur. Click o Submit Retur from the Order Detail scree. Select the item or items you wat to retur, select a reaso from the drop-dow list, ad click Cotiue. Review the iformatio for the retur ad hit Submit Retur at which poit you will get a Retur Authorizatio Number for the retur. Please ote: If a retur has already bee placed o a order, the Submit Retur butto will ot be available. You may iclude istructios for a Office Depot or UPS driver. Your retur pickup will be scheduled to coicide with your ext delivery, or withi 5 days if o orders are scheduled. You may retur most items i their origial packagig withi 30 days (most techology items withi 14 days). All returs must be i their origial packagig. You may submit oly oe olie retur request per order. Please cotact Customer Service if you eed to retur a additioal item from the same order. CHECKOUT 19

20 5 my profile For easy access to your accout s curret settigs, click o the My Accout optio located o the top avigatio bar. If your Accout Maager or Super User has restricted your defaults, you may have limited access to view ad choose: Ship to Locatios, Cost Ceters, PO Numbers, or Releases. Your Office Depot Accout Maager or your compay s Super User will assist you if ecessary. Order Trackig ad My Shoppig Lists are available from the My Accout scree My Profile Overview My Profile Overview is a oe-page summary of your user settigs. This feature ca be accessed from the My Accout page, by clickig o the My Profile Overview lik, givig you the ability to view your settigs. Click o View to see the details for each particular settig. Depedig o your permissios, you may be able to edit these settigs. 20 MY PROFILE

21 select cotacts Fid Cotacts o your Ship To by choosig My Accout ad clickig Select Cotacts i the My Profile box. Select the right Cotact for your order i the Select Cotact scree. To go back to My Accout, click o the Retur to my Accout lik at the bottom of the page. select ship to locatios Fid Ship to locatios by choosig My Accout ad clickig Select Ship To from the My Profile box. Search for ad update Curret or Default Ship To Addresses i the Select Ship To Iformatio scree, depedig o your profile settigs. MY PROFILE 21

22 Select Desktop, PO, Departmet ad/or Release Select the category you eed by choosig My Accout ad clickig o the appropriate lik from the My Profile box. You ca search ad update the Curret or Default settigs, depedig o your profile permissios. User Iformatio ad Subscriptios You ca update your User Iformatio, Address, Format ad Subscriptio optios by clickig o My Profile Overview uder My Profile. Click o Edit or the User Iformatio & Subscriptios lik ad the click the Update butto to save ay chages. To go back to My Accout, click o the Retur to my Accout lik at the bottom of the page. 22 MY PROFILE

23 Your Logi ID & Password You ca chage your password, security questio, or security questio aswer by clickig o the Edit Logi Ifo & Lost Password prompt uder My Profile Overview from the My Profile box. Click o the Update butto to save ay chages. Paymet iformatio You ca chage your method of paymet by clickig o Paymet Iformatio uder My Profile, depedig o your user permissio. Select the method of paymet ad click o the Update butto to save ay chages. To go back to My Accout, click o the Retur to my Accout at the bottom of the page. Proxy Approver Ifo If you are a approver i a Tiered Approval settig ad you will be out of the office, you may assig a Proxy Approver to approve orders while you are out. Choose a Proxy Approver by clickig o My Proxy Approver i the My Profile box. You ca search by the Proxy Approver s User Id or Name or you may select from a list of all Proxy Approvers i the system. Oce selected, click the Active radio butto to begi sedig Order Approval s to your Proxy Approver. Stop Order Approval s from goig to your Proxy Approver by clickig o the Iactive radio butto. Click o the Update butto to save chages. MY PROFILE 23

24 Please ote: Before choosig a Proxy Approver, make sure that the user is able to View all Orders ad will be available for order approvals. To go back to My Accout, click o the Retur to my Accout lik at the bottom of the page. 24 MY PROFILE

25 6 other features tech depot You ca use Tech Depot, a Office Depot compay, for all your techology purchases. Shoppig with Tech Depot offers may advatages icludig a big selectio of over 275,000 techology items eve those hard-to-fid oes. You ll also fid competitive prices, fast delivery with most items shipped same day as well as techical expertise ad the total team advatage of pairig a Tech Depot specialist with your Office Depot Accout Maager. Click o the Tech Depot tab i the grey avigatio bar or Tech Depot lik o the homepage to begi! olie reportig Olie Reportig is a tool used to ru Usage ad Billig reports based o your compay s spedig. It provides the ability to sort the history of your purchases by Summary, Cost Ceter, or Ship To locatio. You ca maage ad cotrol your compay s office supplies spedig simply ad effectively by clickig o Olie Reportig from the drop dow list of the My Accout tab or i the My Tools box to begi. OTHER FEATURES 25

26 Save for Later Save a item placed i the Shoppig Cart by clickig o the arrow uder Save for Later. This time-savig feature allows items that are placed i the Cart to be saved ad placed at a later date. 26 OTHER FEATURES

27 7 user profiles (Oly Accessible to Super Users) A Super User is a user with the ability to maitai user ad accout settigs olie. A Super User is able to Add New Users, Edit User Profiles, ad Modify User Permissios ad the Approval Processes. A Super User also has the ability to add ad modify Ship To locatios, Cost Ceters, PO Numbers, Release Numbers, Desktop Locatios, ad Cotacts o the accout. To start maagig user accouts, simply go to the My Accout page. add ew users Oce you are o the My Accout page, you ca add a ew user to the accout by goig to the Maage Users box ad selectig Add New Users. OTHER FEATURES 27

28 logi settigs This scree prompts you to create a Logi Name ad Password for each ew user. You ca also select the Password Expiratio. Please ote: Logi Names must be uique with regards to all other Office Depot users. Passwords must be a miimum of 6 ad a maximum of 10 alphaumeric characters. user iformatio Eter the ame ad phoe umber of the perso associated with this ew user setup. To receive Order Cofirmatios, eter the address of the user. If you use Microsoft Outlook or Hotmail, you may choose to have the user s cofirmatios set i HTML format by checkig the box. patmet iformatio Select the preferred method of paymet for the user. If you choose Credit Card you ca preset the user s credit card umber or allow the user to use differet cards. If Accout Billig is used, selectig Chage Paymet Type allows the user to use Accout Billig ad/or a credit card for ay order. (Selectig Accout Billig i the Preset Type field, will result i Accout Billig, but ca be chaged to credit card.) permissios You ca set default values ad permissios for a user by selectig the appropriate permissios from the drop dow meus ad click o the View List lik ext to the default fields to populate a particular etry. Uder the Order sectio you ca determie if the user ca Query (view), or Modify orders. To give this ew user the ability to add ad edit accout ad other users settigs, check the box that says Click here to make this user a Super User. You ca determie the appropriate order permissios for the user: 1. Workflow Template: If the user will be o a Tiered Approval, you must first setup a workflow template for the user. (For more iformatio o settig up workflow templates, please see the sectio o Tiered Approvals o page 32.) Eter the template ame i the blak ext to Workflow Template or click the Search butto choosig a template from the list of workflows. Oce you have etered a workflow template, click o the Add User butto at the bottom of the page. 2. Assig a Sigle Approver: Eter the address of the supervisor resposible for releasig this user s orders. Check the box Sed i HTML format to receive approver cofirmatios i HTML. 28 OTHER FEATURES

29 Where it says This User: you ca determie if the user ca Place ad Release Orders or Place Orders o Hold Oly. set restrictios for items by choosig from Caot Override Restrictios, Ca Override Restrictios with Approval, or Ca Override All Restrictios. If the user is able to override restrictios with approval, the order will be placed o hold pedig approval. A will be set to the Order Approver at the address you filled i above. set spedig limits for the user uder Dollar Limits. Three optios for limits: Per Uit Price: This optio determies the users limit per item. Per Exteded Lie Item: This optio determies the users exteded lie item limit per lie. Per Order: This optio determies a user dollar limit per order. Oce you have filled out all required fields, click o the Create User butto at the bottom of the page. OTHER FEATURES 29

30 editig user profiles To make modificatios to existig user profiles, select Edit Active Users from the Maage Users sectio o the My Accout page. select a user to edit Type the first few characters of a user ame ad click Search for a list of valid users or select from the complete list. Click o a User ID to modify a user s profile. Click o View + ext to the settigs you eed to update. Oce you have made your modificatios, click o the Update butto to go back to the user s profile. reset password Select the user by typig the first few characters of their ame ad clickig Search or select from the complete list. Click o the User ID ad click o the Logi Settigs o the right side of the scree (uder Subscriptios & Settigs); eter a ew password i the New Password ad Cofirm Password fields. Oce you have reset the password, click o the Update butto at the right of the scree. This will take you back to the user s Profile Overview scree. 30 OTHER FEATURES

31 active/iactive users Click o the Active/Iactive Users lik from Maage Users to review all active ad iactive users. If a user is Active, a checkmark will appear i the Active checkbox. To make a user Iactive, remove the checkmark from the Active checkbox ad click o the Update butto at the bottom of the scree. tiered approvals Create ad edit Workflow Templates by clickig o Tiered Approvals uder Maage Users. OTHER FEATURES 31

32 Creatig a Workflow Click Create a New Workflow ad eter the ame of the ew template. (Required). Use the followig steps to set up a workflow template. Select oe of the followig (Optioal): - Sequetial Release: This will sed a to each of the approvers i sequetial order by dollar amout, lowest to highest. - Highest Approver Oly: This will require oly the approver who has the highest approval amout greater tha the total order to approve. For maximum order totals without approval, eter dollar amout i the Max Order Amout Without Approval field. Please ote: Ay order that is placed ad the dollar total is less tha this amout will ot be subject to the workflow. Workflow templates iclude: - Up to 10 approvers - Assig the dollar amout each approver is authorized to approve - Assig a override approver For orders cotaiig oly cotract items, check the Bypass Workflow box. This optio will allow for a order to bypass workflow settigs if the placed order has oly cotract items o it. Click the Save Workflow butto at the bottom of the page to save your chages. Approvers ca approve, disapprove, release orders, ad add commets, which will be forwarded via to the order requester. 32 OTHER FEATURES

33 workflow approvals Approvers usig Outlook or Hotmail ad receive HTML otificatio have the ability to approve the order directly from the . To approve the order, type i your logi ame ad password i the appropriate fields ad click o the Approve, Disapprove, or Release butto. OTHER FEATURES 33

34 8 maage accout for super users Maage Cotacts Add or edit Cotacts associated with your Ship To locatios by choosig Maage Cotacts uder Maage Accout. add Cotacts Click the Create a New Cotact lik from the Maage Cotacts scree to add a ew Cotact to your shippig address. Add the desired Cotact ad click o the Add butto. edit cotacts Click o the Cotact Name from the list uder the Maage Cotacts scree. Eter chages to the cotact iformatio ad click o the Update butto. Maage ship to locatios Add, Edit, ad Search for Ship To addresses by choosig Maage Ship To uder Maage Accout. To search, select criteria, ad click the Begiig With or Cotaiig radio buttos. Eter the iformatio i the blak provided ad click o the Search butto. Now you ca search for a Ship To by Busiess Name, Address 1, Address 2, City, State, Zip or ID. 34 maage accout for super users

35 Add a Shippig Address Click the Create a New Ship To lik from the Maage Ship To scree to add a ew Ship To address. Add the desired shippig address ad click o the Add butto. edit curret shippig address Click o the address ID from the list to edit a Ship To locatio. Eter address chages to your shippig iformatio ad click o the Update butto. To go back to the Maage Ship To scree, click o the Back to Ship To List lik at the bottom of the page. Maage Desktops, PO Numbers, Releases ad Cost Ceters You ca Add, Edit, ad Search for Desktops/PO Numbers/Releases/Cost Ceters o your accout or associated to your Ship To locatios by choosig either Maage Desktop, PO Number, Release or Cost Ceter uder Maage Accout. Search for ay of these by eterig the desktop i the blak provided ad click o the Search butto. Add a Desktop, PO Number, Release or Cost Ceter Oce you are o the appropriate scree, click the Create a New lik at the top of the page. Add the desired iformatio ad click o the Add butto. edit a Desktop, PO Number, Release or Cost Ceter Click o the specific item you wat to edit from the list. Eter chages to the iformatio ad click o the Update butto. maage accout for super users 35

36 9 assistace ad traiig Usig Olie Traiig icludes a Olie Traiig optio i the Customer Services sectio of the avigatio bar. Olie Traiig provides traiig topics o a variety of subjects. Help Desk Cotact Office Depot s E-Commerce Support Desk at (800) for techical assistace. The E-Commerce Support Desk is ope Moday through Friday, 8:00 A.M. 8:00 P.M. (EST). customer service Office Depot s Customer Service Departmet is available to assist you with ay questios you may have cocerig product, pricig, orderig, delivery, or support services. Get immediate help with your olie purchases by coectig istatly with a customer service represetative, Moday-Friday 8:00 A.M. to 8:00 P.M. (ET), usig our Live Chat fuctioality or by callig us toll-free at frequetly asked questios (faq) Q: Whe is the latest I ca order to receive my delivery tomorrow? A: Orders received by 5:00 p.m. local time are processed for ext day. Q: Why do I get a message about Certificate Authority has expired? A: Your browser s certificate for access to secure sites has expired. Please cotact your IS departmet to have the certificate deleted, or to have the browser upgraded. Q: What is the differece betwee a cart & a list? A: The Shoppig Cart is used to make purchases right away. Use My Shoppig List to create lists of commoly ordered items for future referece. Q: How do I search my Order Trackig by order umber? A: Click o My Accout the Order Trackig ad type the Order Number i the Search By blak. Q: Why am I oly able to see part of the scree o my moitor? A: Settigs i your browser cotrol the way your scree is displayed. I Microsoft Iteret Explorer, chage fots uder browser optios: select View, select Fots, ad select Smallest. I Netscape Navigator 6.0, chage the fots uder browser optios: Optios, select Geeral Prefereces, select Fots tab, select Choose Fot for Proportioal Fot, select a fot size of 10 or 11, select OK, close remaiig widows. assistace ad traiig 36

37 Q: whe pritig a ackowledgmet I am missig the right side of the page, why? A: Settigs i your browser cotrol the pritig fuctio. I Microsoft Iteret Explorer, chage margis uder browser pritig optios: select File, select Page Setup, chage Margis (iches), Left to.25, right to.20. If you would like, you ca chage the Top ad Bottom to.25. Q: How do I obtai my logi iformatio? A: logi Iformatio is provided by either your Accout Maager, or by a desigated Super User withi your compay. To reset a password, the Electroic Commerce Support Desk ca provide assistace i resettig the password ad/or providig the logi ame (after the caller s idetity is verified). You ca reach Electroic Commerce Support Moday through Friday 7:00 A.M. to 8:30 P.M. (EST) at: Q: Why do I have to chage my password? A: For security reasos, Office Depot gives you the optio of chagig your password o a regular basis (30, 60 or 90days). Eter the password i the New Password ad Cofirm Password fields whe prompted to chage your password. Cotact your Office Depot Accout Maager or Super to have your password set to ever expire. Q: I put the items i my shoppig cart, why have t you filled my order yet? A: Puttig a item ito your shoppig cart is oly the first step. Click View Cart to verify your items ad click Checkout. Click the Place Order butto to submit your order. Q: What is the differece betwee a Compay Wide Shoppig List ad a Persoal Shoppig List? A: A Compay Wide List allows all users o the accout to view ad select items for purchase. A Persoal List ca oly be viewed ad modified uder the logi of which it was created. Q: How do I place future orders? A: To go to the Future Orders website, you ca click o Future Orders o the iitial logi scree, or if already logged i, you ca fid it uder Our Services o the red avigatio bar or i the delivery sectio of the checkout scree. Q: How do I fid the umber for my Customer Service Ceter? A: Click o Customer Service Phoe Support located at the bottom of every page. This lik provides all of Office Depot s Customer Service umbers. 37 assistace ad traiig

38 Q: How do I fid a Office Depot store i my area? A: Click o the Store Locator available o every page. Q: How do I compare items o the website? A: Whe searchig for items you will see a compare box uder each item image. To compare the differet product features of up to four items, check the compare box uder each ad hit the Compare Selected Items butto to go to the Product Compariso scree. Q: How do I access my shoppig lists? A: All shoppig lists are located at the top right corer of the scree OR by clickig o My Accout ad the My Shoppig Lists. Q: How do I setup a Tiered Approval o my accout? A: Super Users ca click o User Profiles located uder My Accout. Create or Modify a ew Tiered workflow by clickig the Tiered Approvals butto. Q: Where o the website ca I fid Toer for my copy machie? A: Located uder the red avigatio bar, click o Ik & Toer. Q: What are the advatages of Tech Depot? A: There are 5 key advatages of usig Tech Depot. Big selectio of over 275,000 techology-related items icludig hard-to-fid items. Competitive prices. Fast delivery with most items shipped same day. Techical expertise for before, durig, ad after the sale. Total team advatage of pairig a Tech Depot specialist with your Office Depot Accout Maager. Q: What are the policy differeces whe placig a order with Tech Depot? A: The followig are the policy differeces whe makig techology purchases through Tech Depot. Tech Depot orders are billed ad ivoiced separately from Office Depot orders All Tech Depot orders are shipped via commo carrier (UPS or FedEx). Due to the varyig sizes, weight, ad value of techology products, shippig charges are calculated accordigly. Appropriate freight charges will apply. Merchadise returs are subject to policies as outlied i the Tech Depot Returs Policy. assistace ad traiig 38

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41 Prited usig soy based iks o FSC certified paper cotaiig a miimum of 30% post cosumer recycled cotet. Prited o paper cotaiig 10% postcosumer fibers. C4.BR