NW-LINKS Fiscal Year 2013 Annual Video Network Report

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1 NW-LINKS Fiscal Year 2013 Annual Video Network Report Table of Contents Page NW-LINKS Contacts & Web Pages 1 Items of Note 2 Member Utilization 3 Usage Overview 4 Access Patterns 5 Usage Overview and Access Patterns Historical Reference 6, 7 Technical Assistance and Maintenance 8 Technical Assistance and Maintenance Historical Reference 9, Course Listings 10, 11, 12 Data Table 13, 14 NETS Services to NW-LINKS 15 NW-LINKS Contacts NW-LINKS Coordinator Bob Wheeler, Phone: (218) NW-LINKS Scheduling & Video Support John Normandin, Phone: (218) jnorm@umn.edu NETS Jeff Sinks (218) NETS Mike Hanson (218) Communications Helpdesk (888) Web Page Information NW-LINKS Web Page NW-LINKS Information on NETS Web Page Communications Network Operations Center NETS Web Page 1

2 Items of Note FY2013: Video Conferencing enables NW-LINKS sites to enhance their curriculum, meet minimum enrollment goals, bring college courses to their communities, take electronic field trips, save staff travel time and expense, and facilitate professional development and training. All NW-LINKS video sites were fully interoperable allowing for full access across NW-LINKS and the rest of the Learning Network of Minnesota as well as out-of-network access. The Tandberg MultiPoint Control Unit (MCU) allows off-net and out-of-state access for users by virtue of being programmable from the NW-LINKS/NETS video support office in Crookston. The MCU also accepts off-net IP calls that can then be connected to NW-LINKS member sites. NETS features available for NW-LINKS members include additional Multipoint Control Unit (MCU) capacity and web-casting and storing or archiving of video events and activities. Live web-casting and archivecasting capabilities support course review for students, online curriculum development content and delivery, desktop conferencing using Jabber and Skype to video conference equipment, and access for homebound or out of area learners. It s important for NW-LINKS members to know that any activity taking place in their video facility can be live web-cast or stored for later web-casting and viewing. A total of 39 geographic video sites, 56 codecs, and 1 content server are included in the data for video usage in FY2013. All NW-LINKS sites use an IP technology platform. Tandberg 880, 880-MXP, Edge95, and C20 codecs are the center piece of this video/audio technology. Some events of note this year are: The video network experienced 6325 site hours of use for FY2013. For FY2012 a total of 8017 hours were logged for interactive site activity. This represents a 21.1% decrease due mostly to Spanish classes not being available. The primary use of NW-LINKS is course delivery. 94.5% of all NW-LINKS site activity was course based. Similarly in FY % of activity was course based. 31% of NW-LINKS sites exceeded 100 hours of use compared to 42.9% last year. 8.6% of NW-LINKS sites exceeded 300 hours of use compared to 9.5% last year. 41 K-12 courses were scheduled compared to 46 last year. 8 College courses for were offered over NW-LINKS sites compared to 9 last year. Meetings represent 5.3% of total hourly usage compared to 7.1% last year. FY2012 saw 62 meetings compared to 94 meetings last year. 2

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Usage Overview: Total Usage Credit Meetings Other Higher ED. Inter- Regional Hours FY2013 6325 5977 334 14 128 547 NW-LINKS recorded % of Total FY2011 100.0% 94.

9% Academic course delivery continues as the major application for NW-LINKS video at 94.5% of all activity. Total Sites Zero Hrs. 1-9 Hrs. 10-100 Hrs. 101-300 Hrs.

4 Usage Overview: Total Usage Credit Meetings Other Higher ED. Inter- Regional Hours FY NW-LINKS recorded % of Total FY % 94.5% 5.3% 0.2% 2.0% 8.6% 6325 site hours FY2013 Hours FY % of Total FY % 92.0% 7.1% 0.9% 3.9% 15.9% Academic course delivery continues as the major application for NW-LINKS video at 94.5% of all activity. Total Sites Zero Hrs. 1-9 Hrs Hrs Hrs Hrs Hrs. FY % of Total Sites 43.1% 10.3% 15.5% 17.2% 8.6% 5.2% FY % of Total Sites 27.0% 14.3% 15.9% 28.6% 9.5% 4.8% Site Activity: 4

Access Patterns: Higher Ed K-12 and Library Interregional Intra- Regional FY2013 128 6197 547 5778 Intra-Regional FY2013 % of Total 2.0% 98.0% 8.6% 91.

5 Access Patterns: Higher Ed K-12 and Library Interregional Intra- Regional FY Intra-Regional FY2013 % of Total 2.0% 98.0% 8.6% 91.4% access is traffic FY that stays within FY2012 % of Total 3.9% 96.1% 15.9% 84.1% Northwestern Minnesota. Inter-Regional access is traffic that goes outside of NW-LINKS K-12 and Library access refers to traffic between K-12 and Library sites only. Higher Educ. access is traffic that goes to Higher Educ. sites. 5

6 Historical Reference: Total hours for all NW-LINKS activities by Fiscal Year Application Type as a Percentage of Total Use graphs show changes in user's patterns. They are not descriptive of overall usage growth or decline. 6

Historical Reference: Multi-point Activity is measured as a

hours utilized. 54% of courses involved 2 sites.

7 Historical Reference: Multi-point Activity is measured as a percentage of sites per events, not as a percentage of hours utilized. 54% of courses involved 2 sites. 20% of courses involved 3 sites. 10% of courses involved 4 sites. 16% of courses involved 5 or more sites. K-12 Courses decreased 11% for FY2013 Higher Education courses decreased 57% for FY2013 7

8 Origin of Incidents Technical Assistance: NETS Site OET UM Other Network NW- LINKS Total Tech Assist Events Technical Assistance % of total 1.8% 66.7% 1.8% 1.8% 8.8% 19.3% is a record of FY users have called for help relating to a scheduled video conference. Technical assistance under the site category is issues users have had at their site. Most common issues are units not powered up or TV's not set to the proper input. Origin of Incidents Maintenance Events: NETS Site OET UM Other Network NW- LINKS Maint.. Events Maintenance events % of Total 0% 95% 0% 0% 0% 5% Repairs not FY affecting scheduled activities Total NETS infrastructure maintenance relates only to resources shared by NW-LINKS. 8

9 Historical Reference: Technical Assistance and Maintenance 9

10 K12 Courses (7/1/12 6/30/13) Class Start Time End Time Host Site 1 Site 2 Sem College Spanish 7:55 AM 9:06 AM Braham Tri County F College English 8:15 AM 9:45 AM Greenbush Badger F College English 8:25 AM 9:15 AM Ashby Hancock F Spanish 8:25 AM 9:15 AM Brandon (CMETS) Ashby F French 1 9:00 AM 9:50 AM Red Lake Falls Oklee F Spanish 1 9:07 AM 10:04 AM Braham Win-E-Mac F College Bio 9:10 AM 10:23 AM Herman-Norcross Wheaton F Spanish 2 9:18 AM 10:10 AM Marshall County Stephen Argyle WAO F Spanish 2 10:05 AM 10:55 AM Braham (ECMECC) Campbell-Tintah Hancock F Spanish 2 10:12 AM 10:58 AM Marshall County Kittson Central F Elem. Spanish 10:40 AM 11:05 AM Glenville (OoR) Herman-Norcross F Spanish 1 11:10 AM 12:00 PM Marshall County Tri County F Spanish 2 12:30 PM 1:20 PM Marshall County Lancaster Tri-county F Chinese 1 12:30 PM 1:36 AM Battle Lake Underwood M,Wed,Thu,Fri F Spanish 2 12:42 PM 1:31 PM Wheaton Herman-Norcross F Spanish 1 1:25 PM 2:15 PM Marshall County Lancaster F Spanish 2 1:40 PM 2:25 PM Wheaton Battle Lake M,Thu,Fri F Spanish 2 1:45 PM 3:15 PM Wheaton Battle Lake Tue F Spanish 1 2:10 PM 3:10 PM Braham (ECMECC) Campbell-Tintah Hancock F Spanish 1 2:20 PM 3:10 PM Marshall County Kittson Central Stephen Argyle F Chinese 2 2:27 PM 3:14 PM Battle Lake Underwood M,Wed,Thu,Fri F German 7:50 AM 9:08 AM Hinkley (ECMECC) Wheaton S College Spanish 7:55 AM 9:06 AM Braham Tri County S College English 8:15 AM 9:45 AM Greenbush Badger S College English 8:25 AM 9:15 AM Ashby Hancock S Spanish 8:25 AM 9:15 AM Brandon (CMETS) Ashby S French 1 9:00 AM 9:50 AM Red Lake Falls Oklee S Spanish 1 9:07 AM 10:04 AM Braham Win-E-Mac S College Bio 9:10 AM 10:23 AM Herman-Norcross Wheaton S Spanish 2 9:18 AM 10:10 AM Marshall County Stephen Argyle WAO S Spanish 2 10:05 AM 10:55 AM Braham (ECMECC) Campbell-Tintah Hancock S Spanish 2 10:12 AM 10:58 AM Marshall County Kittson Central S Elem. Spanish 10:40 AM 11:05 AM Glenville (OoR) Herman-Norcross S Spanish 1 11:10 AM 12:00 PM Marshall County Tri County S Spanish 2 12:30 PM 1:20 PM Marshall County Lancaster Tri-county S Chinese 1 12:30 PM 1:36 AM Battle Lake Underwood M,Wed,Thu,Fri S Spanish 2 12:42 PM 1:31 PM Wheaton Herman-Norcross S Spanish 1 1:25 PM 2:15 PM Marshall County Lancaster S 10

11 Spanish 2 1:40 PM 2:25 PM Wheaton Battle Lake M,Thu,Fri S Spanish 2 1:45 PM 3:15 PM Wheaton Battle Lake Tue S Spanish 1 2:10 PM 3:10 PM Braham (ECMECC) Campbell-Tintah Hancock S Spanish 1 2:20 PM 3:10 PM Marshall County Kittson Central Stephen Argyle S Chinese 2 2:27 PM 3:14 PM Battle Lake Underwood M,Wed,Thu,Fri S Higher Education Courses (7/1/12 6/30/13) Course Provider Sites PBIS Training SCSU Indus2/EGF/DLPL/multiple MN sites Traffic Safety Course SCSU Stephen Argyle/multiple other sites Planning and Change-A Vision to Future for Public MSUM EGF/MSUM Content Server Use (7/1/12 6/30/13) Course Cooperative Purchasing Meeting NWLINKS Governance Council Meeting NWSC Meeting Site LCSC/Skype2/Multiple MN Sites LCSC2/Region1/Tri County Karlstad/Perham2/Content Server/NETS5/Jeff Jabber NWSC/netsbridge/netsbridge3 Meetings (7/1/12 6/30/13) Meetings Host Sites Boy Scouts-Popcorn Drive OoR Baudette/multiple other sites Cooperative Purchasing Meeting LCSC2 LCSC/NESC/SWWCSC/SCSC/SESC/Skype2/Content server Superintendents Technology Leadership Academy LCSC2 LCSC/Skype2/ MREA meeting NWSC NWSC NWSC/Skype2 Purchasing Meeting OoR LCSC/Multiple other sites Boy Scouts-Popcorn Drive 2 OoR Baudette/multiple other sites MREA Meeting Bagley Bagley Bagley/Skype2 Region1 Training session Region 1 Region1/Baudette METN Meeting OoR Region1/NETS5/other sites in MN Fall Statewide P/HD Network Meeting OoR LCSC/BRIC/Multiple other sites in MN Indus to Purdue Indus2 Indus 2/Purdue NWSC to Indus NWSC NWSC/Indus School Improvement NWSC NWSC/Indus/netsbridge2 MN Collation for Targeted Home Visiting OoR NWSC/MHD 11

12 Training NWLINKS Governance Meeting Links LCSC2/Region1/Tri County Karlstad/Perham2/Content Server/NETS5/Jeff Jabber NWSC to Osseo NWSC NWSC/Osseo LCSC Meeting LCSC LCSC/Jabber Statewide E-Rate Training OoR LCSC/NWSC/Region1/Ties/multiple other sites Northern Lights Council, Boy Scouts of America OoR LCSC/IVN ND Statewide TBI Educational Network OoR LCSC/NESC/SWWCSC/SCSC/Metro ECSU Polk County Public Health OoR EGF/Fosston/Fertile/PCPH Service Coop. Meeting NWSC LCSC/NWSC/SWWCSC NWSC Meeting NWSC NWSC/netsbridge/netsbridge3 Ed. Services Staff Meeting NWSC LCSC/NWSC/SWSC Region 1 to Bagley Region 1 Region 1/Bagley LCSC Internal Meeting LCSC LCSC/netsbridge3 DNR Meeting OoR DLPL/Multiple other sites School Pool Insurance Meeting NWSC NWSC/netsbridge3/NETS5/NetsEncoder1 LCSC Staff Meeting LCSC LCSC/NWSC/SWWCSC/SCSC/SESC/NESC LCSC Breakfast Regulation Training LCSC LCSC/Multiple sites in MN Knowledge Bowl S.A.C. Meeting LCSC LCSC/SWWCSC/SCSC/SESC/NESC/Metro ECSU/NJPA Boy Scouts- Spring Program Review OoR Baudette/multiple other sites Region 1 Meeting Region 1 Region1/Jabber - jnorm,sinks LCSC Training with Fallon and Siegal LCSC LCSC/Jabberdmartin/Becker/Clay/Douglas/Grant/Stevens/Trav erse/whiteearth LCSC Interview LCSC LCSC/netsbridge2 12

13 Data Table (7/1/12 6/30/13) Site Name CR Meetings Other Higher Ed. Inter- Regional Total Usage FY 2013 Total Usage FY 2012 Percent of Change Ashby % Ashby RUS % Badger % Bagley % Battle Lake % Bemidji BRIC % Blackduck % Campbell-Tintah % Campbell-Tintah RUS % Crookston % Detroit Lakes Public Library % East Grand Forks % Fertile-Beltrami % Fosston % Greenbush % Greenbush2 Middle River % Hancock % Hancock RUS % Herman-Norcross % Indus-Birchdale % Indus RUS % Kittson Central - Hallock % Lake of the Woods % Lakes Cntry Svc Coop % Lakes Cntry Svc Coop RUS % Lancaster % Lancaster RUS % Marshall County Central % Moorhead % Moorhead % North West Svc Coop % Northome (Koochiching S) % Northome RUS % Oklee (RLCC) % Oklee (RLCC) RUS % Pelican Rapids RUS % Perham % Perham RUS % 13

14 Red Lake Falls % Red Lake Falls RUS % Region % Roseau % Stephen-Agyle Central % Tri-County Karlstad % Tri-County Karlstad RUS % Underwood % Underwood RUS % Viking-Pelican Rapids Lib % Walker-Hackensack-Akeley % Warren-Alvarado-Oslo % Warroad % Warroad % Wheaton % Wheaton RUS % Win-E-Mac % Win-E-Mac RUS % Content Server % Jabber NA Total % Ongoing Summer Projects (7/1/12 6/30/13) We are currently updating all of the Tandberg 880 s to Lifesize express 220 s. We have ordered and received 27 of these units. Also we will be replacing the MCU bridge with a new Lifesize HD bridge. This will allow us to make HD multi-point connections along with being able to handle the newer protocols the old bridge was not able to do. We have changed out the Cisco content server with a Lifesize content server as well. RUS Grant Codecs We will be updating the software of the RUS grant codecs (Edge 95 s). Along with this upgrade the maintenance contract on some of these units will be up in August. A decision needs to be made on what NWLINKS/LCSC needs to do to upgrade the maintenance contract. 14

15 The Northwest Educational Technology System (NETS) Provides the Following Services to NW-LINKS: Video Conference Scheduling: Submitting requests into the scheduling database Conflict check all requests Establish and facilitate the process of communication and support for ITV users: Facilitate the site acceptance process Confirm events, schedules, and technical information to sites and carriers Maintain and distribute an ITV site directory with pertinent information for users Web Streaming and stream file archiving of videoconferencing events Operations: Manage traffic across NW-LINKS and NETS Coordinate and manage the maintenance of the network infrastructure with vendor telephone companies Reporting: Generate statistical reports to meet NW-LINKS grant and planning requirements Provide information as needed by the coordinator Training and Technical Assistance: Operate a Network Operations Center help desk to assist NW-LINKS members who are having technical difficulties Coordinate video site and line maintenance Program automated dialing for member sites Assist as desired by the NW-LINKS coordinator in the planning, installation and maintenance of network infrastructure NW-LINKS Scheduling: John Normandin, jnorm@umn.edu FAX: , 150 Kiehle Building 2900 University Ave Crookston, MN NW-LINKS Information Web Page: 15

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Small Towns, Big Tech

A Question for Attendees Small Towns, Big Tech What comes to mind when you reflect on the topic for this session? Employees and constituents are increasing the demand for IT resources in state and local