Mastercard Airport Experiences
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1 Mastercard Airport Experiences provided by LoungeKey Web & App Oct 2017
2 MCAE Website & App Website type: Standard Website for ALL Issuers Website: ios app: Android app: Points to note The screenshots of the website and mobile app are in English. The screenshots of the app are from ios. Screenshots for the Android app are almost identical.
3 Mastercard Airport Experiences Website
4 1 How to register Visit airport.mastercard.com your card for 2 Mastercard Airport Click Create your account to start Experiences 3 from the Web Once account has successfully been created, login to explore features such as find lounge and offers, generate lounge and offer QR codes, view visit history and more
5 Home Pre Registration
6 Home Pre Registration The customer can perform functions of Lounge finding without having to register on the website. Language drop-down with 17 Languages (incl. English)
7 Home Pre Registration The customer can perform functions of Lounge finding without having to register on the website. Lounge Finder Search Box
8 Lounge & Offer Finder The customer can perform functions of Lounge / Offer finding without having to register on the website.
9 Lounge & Offer Finder The customer can perform functions of Lounge / Offer finding without having to register on the website.
10 Program Overview Page The customer can perform functions of Lounge / Offer finding without having to register on the website.
11 Account Registration
12 PAN Authentication & Pre-authorization
13 Enter Personal Information
14 Enter Personal Information - Continued
15 Successful Registration
16 Customer Log In / Log Out
17 Issuer Logo placement (upon customer log in)
18 Customer Information My Account
19 Visit Summary - for Complimentary Visits only
20 Visit Summary - for Complimentary Visits only -Visit becomes pending at the time of visit -Visit becomes used in 3-5 days after the visit
21 Customer Profile Update
22 Update Card on File -Card details on website has to be Updated if: - Card is replaced with a different card number due to Lost/Stolen - When card is renewed with same card number upon card expiry
23 Card number Validation Card is checked for validity and error message displayed if Invalid
24 Account Details Update User Name is not editable.
25 Account Details Update Error Message Password must meet the password criteria, otherwise error message is displayed
26 Visits History No visits found till customer has made visits.
27 Visit History - Sample Visit History **For reference only. Shows the information displayed after customer makes visits. - Visits take 3-5 days to reflect here posts the actual transaction. - Visits are displayed only for the last 18 months.
28 Adding to Favorites
29 My Favorites Tab
30 Benefits Beyond Lounges
31 Search for Offers under Program Overview
32 Offers are displayed by Lounges, Dining, Retail..
33 Discount Offer (eg: retail, katespade) Click to generate the QR code for this offer
34 Discount Offer - QR Code Generation Click here to put code into Active Offer Codes
35 Active Offer Codes Put an offer code into Active Offer Codes for easy tracking
36 Define Value Offer Click to generate the QR code for this offer
37 Define Value Offer - Select no. of people
38 Define Value Offer - Redeem QR codes at merchants
39 Help page
40 FAQs, Contact Us & App Information
41 Mastercard Airport Experiences App
42 How to register your card for Mastercard Airport Experiences from the App Download Mastercard Airport Experiences app on Apple Store or Google Play Store Click Create your account to start Once account has successfully been created, login to explore features such as find lounge and offers, generate lounge and offer QR codes, view visit history and more
43 Account Registration Account creation can be done via the App or on Mastercard Airport Experiences website at airport.mastercard.com If CH does not have an account/user name, start the journey by clicking on Register Now and entering the details requested for authentication and authorization for Card on File function
44 Create Your Account Continue to enter required information Bali
45 Create Your Account - Continued
46 Search for Lounge
47 Lounge Summary & Accessing Lounge via Digital Card To add lounge as Favorite, click on the Heart icon on the top right hand corner of the lounge image To access lounge using your Digital Card, click on Show Lounge Access on lounge information page or click Lounge Access icon on the bottom page
48 Search for Offers/Experience & Generate Offer QR Code (Discount)
49 Search for Offers/Experience & Generate Offer QR Code (Defined Value Offer) By scanning the offer code at time of payment, USD27 chargeable to CH for redemption of experience will be processed as Card Not Present (CNP) transaction
50 Complimentary Visits Visit becomes Pending at the time of lounge visit Visit becomes Used in 3-5 days after the visit
51 Active Offer Codes This is where CH views all generated offer codes which are still active (have not expired) CH card will not be charged for generating the offer code & will only be charged when the offer code is presented and scanned/redeemed
52 Favorites This is where lounges marked as Favorites (Heart icon) will appear To remove lounge from Favorites list, slide to the left and click Delete or on the lounge information, unclick the Heart icon
53 Profile
54 History (No Visit) No visit found until customer has made visit(s)
55 History (After Visit) For reference, the type of information which will be displayed after customer has made visit
56 FAQ
57 Contact Us
58 Settings Where CH can change language displayed on the app (per available languages), terms and conditions of use, privacy policy, etc
59 Log Out
60 Thank you
Does the benefit provide me with Priority or Express boarding at the gate? No. These services are not included as part of the program.
General What is Mastercard Airport Experiences (MCAE) provided by LoungeKey? Mastercard Airport Experiences provided by LoungeKey is a product benefit exclusive to BDO World Elite Mastercard Cardholders,
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