Refreshing the Dashboard allows you to make sure you are seeing the most recent data in your visualizations.

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Delilah Ferguson
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1 SECTION: DISPLAYING MOST RECENT DATA DASHBOARDS Dashboards are an easy way to see lots of Salesforce data all in one place. They show charts, graphs, and other visualizations of reports that already exist in the system, and you can click a component of a Dashboard to see the underlying report and data. DISPLAYING THE MOST RECENT DATA Objectives of the Business Process Refreshing the Dashboard allows you to make sure you are seeing the most recent data in your visualizations. Tasks Performed 1. Check how recently the data was refreshed. 2. Refresh the Dashboard, if needed. Summary of Recommendations If you are unsure of when the last time a Dashboard was refreshed, it will give you that time to the right of the Refresh button. Note that some Dashboards are set to refresh on a specific schedule typically early every morning. Some Dashboards (specifically dynamic Dashboards), though, do not support this functionality. Refresh the Dashboard if you want it to show more recent data than it is currently showing. Step-by-Step Instructions 1. Check the last time the Dashboard was refreshed displayed next to the Refresh button. 2. If the Dashboard was not refreshed recently enough for your needs, click the Refresh button. Note that it can take a fair amount of time for a Dashboard to refresh (since it can require running several Reports in the background). DASHBOARDS: DISPLAYING THE MOST RECENT DATA 395

2 SECTION: DISPLAYING MOST RECENT DATA DASHBOARDS: DISPLAYING THE MOST RECENT DATA 396

3 SECTION: FIND A DASHBOARD FIND A DASHBOARD WITHOUT HAVING TO RETURN TO THE REPORTS FOLDER WHEN I AM CURRENTLY LOOKING AT A DASHBOARD Objectives of the Business Process Navigating to a different Dashboard while currently looking at a Dashboard saves you steps, ultimately saving you time. Task Performed Click on Find a Dashboard. Summary of Recommendations If you want to run another Dashboard without having to go back into the Reports tab and then look through the Dashboard folders, click on Find a dashboard. It will provide a dropdown menu with other Dashboards from which to choose. This is organized with Recently Viewed Dashboards at the top followed by alphabetical groupings of folders and their contents. DASHBOARDS: FIND A DASHBOARD 397

4 SECTION: FIND A DASHBOARD Step-by-Step Instructions 1. Click on Find a Dashboard. to look through a list of other available Dashboards. Select the one you want to be displayed. DASHBOARDS: FIND A DASHBOARD 398

5 SECTION: USE THE FILTER BY FUNCTIONALITY USE THE FILTER BY FUNCTIONALITY IN DASHBOARDS Objectives of the Business Process When you want to refine your Dashboard to depict data from a certain timeframe or other more limited scope than its default, you can use the "Filter By" functionality. Tasks Performed 1. Click on Filter By. 2. Click on one of the options. Summary of Recommendations The Filter By functionality lets you select from a limited number of filter options as predetermined by the creator of the Dashboard. Many Dashboards will not have this functionality. DASHBOARDS: USE THE FILTER BY FUNCTIONALITY 399

SECTION: USE THE FILTER BY FUNCTIONALITY Step-by-Step Instructions 1. Click on the dropdown(s) next to Filter By to see what your filter options are. 2.

6 SECTION: USE THE FILTER BY FUNCTIONALITY Step-by-Step Instructions 1. Click on the dropdown(s) next to Filter By to see what your filter options are. 2. If you want to re-run the Dashboard with one of the filters, click on the option from the list, and the Dashboard will be refreshed. DASHBOARDS: USE THE FILTER BY FUNCTIONALITY 400

7 SECTION: USE THE FILTER BY FUNCTIONALITY REPORTS THAT MAKE UP A DASHBOARD Task Performed Click on the Dashboard component. Summary of Recommendations When viewing a Dashboard, you are able to click on any visualization (chart or graph), and you will be redirected to see the underlying report. DASHBOARDS: USE THE FILTER BY FUNCTIONALITY 401

8 SECTION: USE THE FILTER BY FUNCTIONALITY Step-by-Step Instructions 1. Click on the Dashboard component for which you want to see the underlying report. The report will load in the same window. (We are not able to locate the screenshot) DASHBOARDS: USE THE FILTER BY FUNCTIONALITY 402

9 SECTION: PERSONALIZE HOME PAGE WITH DASHBOARD PERSONALIZE HOME PAGE WITH A DASHBOARD OF YOUR CHOOSING Objectives of the Business Process You can set your Salesforce home page to include a Dashboard of your choosing. Note, though, that it will only display the top row of Dashboard components. Tasks Performed 1. Go to My Settings. 2. Click on Display and Layout. 3. Click Customize My Pages. 4. Select the Home page, then click Customize Page. 5. Select the Dashboard you want. 6. Click Save. Step-by-Step Instructions DASHBOARDS: PERSONALIZE HOME PAGE WITH DASHBOARD 403

SECTION: PERSONALIZE HOME PAGE WITH DASHBOARD 1. Click on your name in the top navigation bar so that a picklist appears. 2. Click My Settings. 3. Click Display & Layout. 4. Click Customize My Pages.

10 SECTION: PERSONALIZE HOME PAGE WITH DASHBOARD 1. Click on your name in the top navigation bar so that a picklist appears. 2. Click My Settings. 3. Click Display & Layout. 4. Click Customize My Pages. 5. Make sure Home is selected and click Customize Page. 6. Select which Dashboard you would like to see displayed on your home page. Whichever Dashboard you choose will show its top row on the home page. From there you can click on any of the three Reports on the home page to navigate to the full Dashboard. DASHBOARDS: PERSONALIZE HOME PAGE WITH DASHBOARD 404

11 SECTION: PERSONALIZE HOME PAGE WITH DASHBOARD 7. Click Save. Now when you login, you will see that chosen Dashboard. DASHBOARDS: PERSONALIZE HOME PAGE WITH DASHBOARD 405

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