Pathways Frequently Asked Questions (FAQ)

Transcription

1 Pathways Frequently Asked Questions (FAQ) General General General Transfers Admin Admin Money Trans Reports Reports Money Trans Admin 1. Is my web browser compatible with PATHWAYS? 2. I want to see my account transactions and a listing of my checks. How can I do that on a specific account? 3. Can I see images of paid checks on PATHWAYS? 4. Why can t I see the transactions on most of my Summaries? 5. Can I transfer money if I don t have the funds in my account yet? 6. Is there a shortcut to assign all user permissions on one account or on several accounts? 7. Is there a shortcut to set up users with the same permissions? 8. I need to send a wire on an existing wire profile, but the profile does not show up on my list when I try to Create a Single Transfer. How can I send this wire? 9. My Previous Day Summary Report requires a lot of pages because the column headings are printing once for every account. How can I change this? 10. My Balance Reporting Previous Day Summary screen contains information that I don t need. How can I see only what is relevant to me? 11. On the Balance Reporting Previous Day Summary, can I change the order of the columns? 12. I d like to be able to see all of the columns on the Balance Reporting Previous Day Summary screen without scrolling. How do I change that? 13. On the Balance Reporting Previous Day Summary, can I change how the data is sorted? 14. How can I review an interim bank statement? 15. How do I format a customized report to fit my needs? 16. How do I set up approval levels on a wire? 17. I can t see very much data in my Audit Summary. What is happening? May 4, 2011 Page 1 of 10 Proprietary Document of CoBiz Financial

2 1. Is my web browser compatible with Pathways? To access PATHWAYS you must use Microsoft Internet Explorer, Version 7.0 or earlier. Note that Microsoft s new PC operating system, Windows 7, is currently not supported. Other browsers, including Netscape and AOL, are not compatible with the system at this time. The Mac Operating System is also not compatible. A few quick steps will ensure that your browser works optimally with Pathways. In Internet Explorer, click on Tools, then Internet Options. On the General tab, in the Temporary Internet files section, do the following: Click on Delete Cookies. (This step is very quick.) Click on Delete Files. (This step may take a minute or so if it has been a while since you have deleted files.) Click on Settings. Under the first setting of Check for newer versions of stored pages, click on Every visit to the page. Click on OK. Click on OK again. 2. I want to see my account transactions and a listing of my checks. How can I do that on a specific account? In the Balance Reporting Previous Day Summary, select the account for which you wish to see transactions, and then click on the Transactions button at the bottom of the screen. May 4, 2011 Page 2 of 10 Proprietary Document of CoBiz Financial

3 You will see your balances at the top, with the transactions at the bottom. To see a detailed listing of checks, click on Check List at the bottom. If there are no transactions for that day, you will see the following message in the upper right-hand corner: 3. Can I see images of paid checks on PATHWAYS? Images of checks and deposit slips are readily accessible for Balance Reporting customers. In the Previous Day Account Transactions screen, select the desired check or deposit, and click on the camera icon. See next page for instructions on how to print the image on one page. May 4, 2011 Page 3 of 10 Proprietary Document of CoBiz Financial

4 HINT: If The Back Image does not display, click on the Refresh icon on Internet Explorer s toolbar. To print all of the information on one page, click on File and then Print Preview. On the second screen below, ensure As laid out on screen is selected, and click on the Print button. The printed version will include all 3 areas on one page. 4. Why can t I see the transactions on most of my Summaries? The default date filter for the Book Transfer, Check Management, and Money Transfer Summaries is Today. To view history, change the date from the Filters button. There is a Date Qualifier called Relative. The Values associated with this are Today, Previous Day, Month-to-Date, etc. This allows a user to save a filter (or a report) with a Relative date, eliminating the need to change the date on every access. Hint: Save the filter to Last Month To Date, which is the most recent 30 days, so that you have Summary data. May 4, 2011 Page 4 of 10 Proprietary Document of CoBiz Financial

5 5. Can I transfer money if I don t have the funds in my account yet? No both Book and Money Transfers are processed in real-time. The system verifies that sufficient funds are available in the sending account before completing the transfer. 6. Is there a shortcut to assign all user permissions on one account or on several accounts? There is a shortcut for assigning all permissions to a specific account or set of accounts. At the top of the screen, click on the Administration tab and then the User Administration tab below it. While completing the Permissions tab for the user, this shortcut may be used on any of the Balance Reporting, Book Transfer, Check Management, and Money Transfer tabs at the bottom of the screen. First select the account(s) for which you want to assign permissions. There are two ways to select multiple accounts: To select adjacent accounts, click on the first account row. Hold down the Shift key, and click on the last account row. All account rows in between will be highlighted. To select non-adjacent accounts, click on the first account row. Hold down the Ctrl key as you click on all other desired account rows. The individual rows will be highlighted. Once you have the accounts selected, right-click in one of the rows and click on Select All. Notice the results below. For the selected Operating and Savings accounts, all applicable permissions were assigned. Hint: Sometimes it might be faster to assign all permissions and then un-check the ones that do not apply. May 4, 2011 Page 5 of 10 Proprietary Document of CoBiz Financial

6 7. Is there a shortcut to set up users with the same permissions? While on the Administration and User Administration tabs, highlight a user with the same or very similar permissions that you want the new user to have. Click on the on the toolbar, which is Create new User based on the highlighted row. This will give the new user the very same permissions on the same accounts. You may modify some of these permissions, if you would like. Wire limits will not copy, so you will need to set the wire limits for each new wire user. To do this, on the same User Administration tab, with the user highlighted, click on the Edit Service Parameters icon on the toolbar. 8. I need to send a wire on an existing wire profile, but the profile does not show up on my list when I try to Create a Single Transfer. How can I send this wire? This may occur for two different reasons. The Money Transfer Profile may need to be approved. If this is the case, under the Money Transfer Maintenance tab, the status of the profile will be Pending Approval. A user other than the creator of the profile must approve it. Permission for you to Create Payment may need to be added to the profile for that wire. The system administrator can modify the profile from the Maintenance tab in Money Transfer. 9. My Previous Day Summary Report requires a lot of pages because the column headings are printing once for every account. How can I change this? The duplication of the column headings cannot be changed. However, if the information for one account requires two lines on the report, you can hide undesired columns to downsize the report. See the next FAQ for the instructions on how to hide columns and save the settings. May 4, 2011 Page 6 of 10 Proprietary Document of CoBiz Financial

7 10. My Balance Reporting Previous Day Summary screen contains information that I don t need. How can I see only what is relevant to me? Hide the columns that you do not want displayed. We recommend at a minimum that you hide the following: Currency (always USD) Financial Institution (always Colorado/Arizona Business Bank) Here s how. In the Balance Reporting Previous Day Summary, right-click on the Financial Institution column heading and select Hide Column. Repeat for each of the columns that you do not need. To save these personal column settings, click on Filters on the toolbar, then on Save and OK. 11. On the Balance Reporting Previous Day Summary, can I change the order of the columns? Click and drag the column headings to create the order that you would like. To save this column order for your personal login, click on Filters on the toolbar, then on Save and OK. May 4, 2011 Page 7 of 10 Proprietary Document of CoBiz Financial

8 12. I d like to be able to see all of the columns on the Balance Reporting Previous Day Summary screen without scrolling. How do I change that? Click and drag the right border of any column heading box to increase or decrease the column width to fit your information. The number of columns that you display and the column widths will determine whether you can get all of the data on the screen at one time. To save these column widths for your personal login, click on Filters on the toolbar and on Save. Check Auto-Save Column Settings and click on OK. 13. On the Balance Reporting Previous Day Summary, can I change how the data is sorted? To change the sort, click on Filters on the toolbar and then on the Sort Settings tab. Specify your desired sort criteria. To save these sort settings on your personal login, click on Save and OK. May 4, 2011 Page 8 of 10 Proprietary Document of CoBiz Financial

9 14. How can I review an interim bank statement? You must create a customized report. In Balance Reporting, click on Previous Day Reports. Click on the on the toolbar to create a new report. Enter the settings as shown below: Report Type: Account Statement Report Name: Your own Report Name Report Description: If desired Report Dates: Change to Month To Date Choose the account that you want to include on this report. The default is All. To limit the accounts, change the Qualifier to In and click on this icon to open the box in the lower portion of the screen that allows you to select the desired account. May 4, 2011 Page 9 of 10 Proprietary Document of CoBiz Financial

10 14. Continued Review the report from the Preview button to ensure that it is designed the way that you want it, and then Save it. You may want to create a separate Account Statement Report for each of your accounts, or you may want to include multiple accounts on one report. After creating and saving the report, you will see a listing of it on the Previous Day Report Summary screen. You may Preview and Print the report from here. All users have access to preview and print a report created by any other user. 15. How do I format a customized report to fit my needs? You have the flexibility to produce a custom report in the Reports section of Balance Reporting, Book Transfer, Check Management, and Money Transfer. See the previous FAQ for a detailed description of how to create a report that can be saved for future use by all users. 16. How do I set up approval levels on a wire? Please call PATHWAYS Client Services at for personal assistance on wire approvals. 17. I can t see very much data in my Audit Summary. What is happening? The default filters in both the Audit Summary and the Customer User Admin Log are set to the current date, with an Interval of 1. An interval is one hour, so this means that the information is displayed only for the most recent hour of activity. To see the time frame desired, you will need to change the Filters. CAUTION: Select short time frames to minimize the time required to retrieve the data. May 4, 2011 Page 10 of 10 Proprietary Document of CoBiz Financial