Basics of the Admin Widget

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1 Basics of the Admin Widget As an Admin user, you ve been assigned the ability to administer and maintain the users on your company s online banking profile. You ll see the above widget on your dashboard screen. Note that you cannot administer your own user profile, although you can view your settings under the My Info or Detail links. Following is a brief explanation of each section of the information and links available in this widget. User ID This is commonly referred to as username, it is the code that the user types into the User ID field when logging in. The standard format is the user s first initial, plus their last name. We recommend keeping this standard to help easily identify users when usernames appear on reports that are viewed both within your company and with First Financial employees. When multiple company users have similar names, a number identifier can be added. User Name This is the user s legal name. This full name does not appear on most reports. User Type: Each user is designated as either a User or Admin. Admins are given additional privileges in order to edit and maintain company users, including resetting passwords and setting transaction limits and permissions. Users do not have this ability. Although companies can assign more than one Admin, only one admin in each company will be given rights to access the company s E-Statements. This primary Admin will have access to all company accounts in order to receive the e-statements. Go To User Each section in this column is a shortcut to that user s specified information. Services contains the user s basic information and the list of services that are available to the user. Perms contains the list of accounts the user can be permitted to view/access. ACH Perms only appears if your company utilizes ACH services. This tab will designate the user s access to the ACH Companies that have been set up to send ACH transactions. Limits allows you to set transaction dollar amount limits for each user. Reports adds the user to a mailing list to receive specific types of administrative reports. Detail opens a page that lists a detailed report of every service and limit that is currently permitted for the user. Edit lands on an editable list of services and user info. Delete will permanently delete the entire user profile. Copy allows you to copy all of a current user s settings and permissions to a new user profile. This is a shortcut when adding new users who will have the same or similar permissions as existing users.

2 Adding a User To add a new user to your group, from the Administration widget on your dashboard, select the Add User link in the upper right corner of the widget. Choosing a User s Services NOTE The Service Info list populates based on the services your company is enrolled in. The list of services below may not reflect the actual list of services currently available to you. If you have questions regarding the services that populate on your user s Service Info list, please call the Business Service Center at for more information. The Edit User Information screen can be viewed either after selecting one of the following: Add a User (the resulting page will be blank) Copy User icon (the resulting page will duplicate the copied user s services, limits and permissions, and the User Contact Information section) Edit icon (the resulting page will reflect the user s current settings) User Name and Address The user s individual business contact information belongs here. This information may be used for mailing annual notices related to the user s enrolled services.

3 User Contact Information The Contact Name will typically populate with the name of the individual who is listed as the company s primary contact. The phone numbers and addresses listed here will be used by First Financial staff to contact users in the event of technical issues related to the user s transactions. Please provide accurate contact information to ensure quick and accurate communication. Additional Information Enable Date will auto populate today s date when setting up a new user. User Type designates which type of permissions the user is assigned. We recommend most users be assigned the User status. Admin users will have the ability to reset passwords and unlock company users. Dashboard Style should always be set to Permission-Driven. Admin Only will restrict the user s viewable services from their dashboard, and remove many of the features otherwise available to them. Login Status shows the user s current status. To unlock a user, simply select the Unlocked radial, scroll down and select Submit. DI Challenge refers to the method the user is challenged prior to gaining access to sensitive services that can potentially remove funds from accounts. First Financial requires all users to enable this challenge as a security precaution. If enabled is selected, challenge codes can be sent to an address rather than phone or tokens. Clear Security Questions will delete stored security questions for this user when selected and submitted. The user will be asked to select and answer new security questions when they log in. Last Login shows the last time and date that the user successfully logged into their account. If the user has never logged in, this entry will not populate. Verisign Identity Protection If your company uses Symantec VIP tokens for security, enter the user s token serial number (typically 3 letters followed by 9 digits).

4 User Services Following is a complete list of services that can be selected. The actual list available will populate depending on your company s enrolled services: To select the service, simply check the box next to the name of the service:

5 Choosing a User s Permissions The User Accounts Permissions tab refers to which accounts the user can access via specific services. Each row will list an account that your company has enrolled in online banking. Your users will only have access to the accounts you select on this screen. Each column designates the type of service the user can perform on each account. Bank: This column lists the market segment that the account belongs in. FFB will populate for all checking and deposit accounts. Other options available are Savings, Loans, and TimeDeposit. Acct Num: Lists the full account number Acct Name: Typically lists the name of primary owner of the account. Acct Type: DDA = Deposit Account, SAV = Savings, CML = Commercial Loan, CLC = Commercial Line of Credit BR Previous Day Rpt.: Allows user to view the previous day s transactions via a tab on the Balance Reports service. BR - Same Day Rpt.: Allows user to view today s transactions via a tab on the Balance Reports service. Book Transfer: Allows user to transfer to and from this deposit account. Loans: When this column is selected on a loan account, the user is permitted to make payments to, draw from (depending on loan type and availability), or view history for that loan. When this column is selected for checking and savings accounts, these accounts can be used to make loan payments or receive draws from loans that are also enabled on the user s profile. Money Transfer: refers to Wire Transfers. This permits the user to send wires from the account selected. Online Statements: This will add this account to the user s list of accessible e-statements. Note that only one user per company can access e-statements. Positive Pay (or Transaction Management): Adds this account to the list of accounts the user has access to in the Transaction Management service. Stops: Adds this account to the user s Stop Payment service

6 Setting a User s ACH Permissions: This option will not populate if your company does not use ACH services. If your user will be entering or approving ACH transactions, they will be required to have ACH Company permissions on this screen. The user will only be able to initiate transactions from the ACH Companies selected on this screen by checking the box next to the ACH Company name. Setting a User s Limits Below is a list of typical available limits: NOTE You cannot set a user s limit higher than your company s overall limit. Listed limits are daily limits. When calculating totals for each limit, all users transactions are added together. If, for example, other users have already completed transactions equal to the company s daily limit, no user will be able to complete any further transactions of that type on the same day. ACH Overall Limits In the example below, this user s ACH batch activation limit is set below the company s limit, which is listed as the maximum on this screen. The batch approval limit is set to $1,000, which is the company s total limit per business day:

7 ACH Batch Limits These limits designate limits for specific types of transactions and services. Each row designates the limit for each transaction type. This gives the company the ability to set different limits for credits vs. debits, or commercial vs. personal ACH transactions. Each column is broken down in the following manner: Maintenance/Txn: Amount allowed per each transaction entry under the ACH Batch Maintenance tab. Users cannot create entries within a batch for amounts greater than this limit. Maintenance/Batch: Amount allowed per each batch total under the ACH Batch Maintenance tab. Users cannot create a batch whose total exceeds this limit. Activation/Txn: Amount allowed per each transaction entry under the ACH Batch Activation tab. Users cannot activate a batch that contains an entry greater than their limit here. Activation/Batch: Amount allowed per each batch total under the ACH Batch Activation tab. Users cannot activate a batch whose total exceeds this limit. Approval/Txn: Amount allowed per each transaction entry under the ACH Batch Approval tab. Users cannot approve a batch that contains an entry higher than this limit. Approval/Batch: Amount allowed per each batch total under the ACH Batch Approval tab. Users cannot approve a batch whose total exceeds this limit. Book Transfer Limits Transfers between accounts can be restricted on this page. Acct Type: Default setting is From/To. If only To is selected, the limit will apply to all transactions going into that account, and the user will not be able to transfer from this account. If only From is selected, the limit will apply to all transfers out of the account, and the user will not be able to transfer into this account. Entry/Txn: User s limit cannot exceed the company s overall limit. This limit applies to the total amount of each individual transfer. Entry/Day: User s limit cannot exceed the company s overall limit. This limit applies to the total amount of all transfers scheduled per business day. Max #Per Day: This limits the total number of transfers a user can complete in a single business day.

8 Wire Limits Wire limits can only be set if your company is enrolled in Wire services. A Wire Transfer Agreement must be signed by an authorized signer and on file with First Financial in order to provide Wire authorities to users. There is a separate row for each individual account s limits. Entry/Txn: This limits the amount that can be wired from this account per each individual wire. Entry/Day: This limits the total amount that can be wired from this account per day. Approval/Txn: This limits the total amount that the user can approve in a single transaction. Approval/Day: This limits the total amount that a user can approve in a single business day. Template Only: When this is checked, the user can only initiate/approve wires that are entered from an approved template (i.e.: no free-form wires can be approved) Loan Limits Loan limits refers to the amounts that can be paid into a loan, or, in the case of revolving lines of credit, the amounts that can be drawn from a loan. There is a separate row for each available loan. This screen will not designate whether the loan is a revolving line of credit or if draws are allowed or restricted. Entry/Txn: Limits the amount that a user can pay or draw in a single transaction Entry/Day: Limits the amount that a user can pay or draw in total on a single business day for this specific account. Approval/Txn: Limits the amount that the user can approve in a single transaction. Approval/Day: Limits the amount that a user can approve on a single business day. Max # Per Day: Limits the total number of loan payments or draws the user can make in a single business day. Approval Type: Sets dual control requirements for this loan. Options are: Different User Required, which requires that one user submit a payment/draw transaction, then a second user must approve it before it will be completed. Same User Required requires the user to approve the transaction before it will be completed. Same User Allowed will allow any other user, including the user who submitted the transaction, to approve the transaction. None removes the approval requirement from the submittal process.

9 Completing a User Setup Once the user profile is complete, and information on each tab has been edited and submitted, return to the user s Services page, and click the Generate Password box. Scroll to the bottom and select Submit. This will send a temporary password to the new user to log in for the first time.