ARTSYL DOCALPHA SINGLE SIGN-ON UTILITY MANUAL

Transcription

1 Sign-In Utility

2 docalpha Sign-In Utility ARTSYL DOCALPHA SINGLE SIGN-ON UTILITY MANUAL 1. docalpha Architecture Overview docalpha Single Sign-On Utility Overview Working with docalpha Single Sign-On Utility Starting docalpha Single Sign-On Utility Launching docalpha Stations and Utilities

3 Sign-In Utility 1. docalpha Architecture Overview Artsyl docalpha is a client-server distributed capture application capable of running on local and global networks. It contains server components and processing stations. Some processing stations can run as unattended Windows Services and so are also often deployed in the server room. The other stations are running in User Interface mode as Windows.NET Applications. Picture 1. docalpha Components Diagram 3

4 docalpha Sign-In Utility 1.1. docalpha Single Sign-On Utility Overview docalpha Single Sign-On Utility is an alternative way of starting any of docalpha Stations as well as the docalpha Server Configuration Utility. The Single Sign-On Utility allows signing up just once and then launch any station that the operator has credentials to start without having to re-enter the user name and password. 2. Working with docalpha Single Sign-On Utility docalpha Status Service Utility main purpose is to provide a quicker and simplified starting capabilities to multiple docalpha stations and utilities with a single sign-on Starting docalpha Single Sign-On Utility To start the Utility, select Start All Programs Artsyl docalpha Artsyl docalpha Stations docalpha Single Sign-On Utility from the Start menu or use the desktop product accelerator icon. The user will be required to enter the user name and password for authentication: The starting process includes detailed step-by-step audit process that provides detailed information for any possible connectivity, licensing and other issues that may prevent the operator from logging in successfully and starting up the station. If the login is unsuccessful, the step-by-step tracking table is shown which shows what steps were performed successfully and where the problem happened: 4

5 Sign-In Utility In the screenshot above, the login process went through the four steps successfully and failed on the step 5 checking the user login credentials. Below is the detailed explanation of each login step, listing the step name, explanation of what is done on that step, and what to do (troubleshooting steps) in case the login process fails at that step: Login Step Name Details of the Step Troubleshooting Get Network Data Server Connection This step is responsible for getting network identity and detecting the gateway to connect to the server. This step checks if the main docalpha application server runs on the specified address and replies to the client requests 1. Computer is disconnected from the network check the network connections. 2. There are two or more gateways on the computer (for example in case of VPN) choose the correct gateway option in the login screen. Check if docalpha Server Service in started and that firewall settings allows connection via the specified ports (the ports are 8008 and 5000). 5

6 docalpha Sign-In Utility Server License Check SQL Server Check User Credentials Check Station Versions Check Get Stations Identity Acquire License Set Station Online This step checks that docalpha server itself has a valid license This step checks that docalpha Application Server is connected properly to the SQL Server This step checks user credentials. This step checks that station has appropriate files version. This step checks station ID in database, or creates a new ID on the first station start This step checks for an available concurrent seat license Set station status to online. Check license options on docalpha server. If licensing was installed locally, check whether the license server service is in the online state. Check that the SQL Server services are running and that docalpha SQL connectivity options are correct. Check the user name and password. Check that the user has enough rights to start the station. Install the appropriate stations update or turn on the Auto- Updater option. Errors on this step mean a critical inconsistency in the internal database. Please contact Artsyl support to troubleshoot if this happens. Check online stations of the same type. The total number of simultaneously running stations cannot exceed the number of the stations in the license. If you need to increase the number of stations, please contact your Artsyl authorized reseller. Only critical connectivity errors can cause this step to fail. Please contact Artsyl support to troubleshoot your installation network configuration Launching docalpha Stations and Utilities After the authentication is passed successfully, the Single Sign-On Utility(docAlpha Startup Panel) UI window is loaded. At this point the user can start any station that he has the credentials to run by simply clicking on the station icon: The station icons are: docalpha Server Configuration Utility docalpha Scan Station 6

7 Sign-In Utility docalpha RecognitionConfiguration Utility 7

8 docalpha Sign-In Utility docalpha Auto-RegistrationConfiguration Utility docalpha Verification Station docalpha Export Configuration Utility docalpha Monitoring Station docalpha Administration Station docalpha Design Station docalpha License Manager docalpha Status Utility docalpha Single Sign-On Utility Help A single click on any of the station icons launches the station without further requesting of user name and password. Note: The Single Sign-On Utility window (the docalpha Startup Panel) lists as available only the stations to which the operator has the credentials to log in. If the station that the operator wants to start shows up as a disabled button on the panel that means the operator is lacking the credentials to start it and needs to contact the Administrator of docalpha to get the proper credentials. 8