LENEL ONGUARD CLIENT INSTALLATION GUIDE

Transcription

1 LENEL ONGUARD CLIENT INSTALLATION GUIDE Document Version: 1.0 Date: 1/22/2013

2 TABLE OF CONTENTS TABLE OF CONTENTS... 2 DOCUMENT REVISION HISTORY... 2 NOTICE... 3 PREREQUISITE STEPS... 3 DISABLE UAC... 3 UNINSTALL FOREFRONT TMG/MICROSOFT FIREWALL CLIENT... 3 INSTALLATION STEPS... 4 DOCUMENT REVISION HISTORY Date Version Purpose/Description Author 1/22/ Initial Draft v-anewar Version 1.0, 1/22/2013 Microsoft Confidential Page 2

3 Notice Windows 8 is NOT supported currently for OnGuard This application will not work properly on a Windows 8 machine and LenelSup will not assist with any issues on a Windows 8 machine. When Windows 8 is supported a notice will be sent informing users. You must follow the Prerequisite steps below prior to installing. Failure to do so will result in a corrupt installation that will not work properly. Prerequisite Steps Before attempting the install of OnGuard to please conduct the following steps to disable User Account Control and uninstall ForeFront TMG/Microsoft Firewall Client on the computer due to a conflict these Windows features and the OnGuard software. Disable UAC Windows Vista 1. Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts. 2. Click Turn User Account Control off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Uncheck the Use User Account Control (UAC) to help protect your computer to turn off UAC, and then click OK. 4. You will need to restart your computer for UAC to be turned off Windows 7 1. Open User Account Control Settings by clicking the Start button, and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 2. Move the slider to the Never notify position, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 3. You will need to restart your computer for UAC to be turned off. Uninstall ForeFront TMG/Microsoft Firewall Client Windows 7/Vista 1. Click Start>Control Panel Version 1.0, 1/22/2013 Microsoft Confidential Page 3

4 2. Click Programs and Features 3. Highlight the ForeFront TMG or Microsoft Firewall Client 4. Click Uninstall Windows XP 1. Click Start>Control Panel (or Start>Settings>Control Panel) 2. Click Add/Remove Programs 3. Highlight the Microsoft Firewall Client or ForeFront TMG 4. Click Uninstall Installation Steps 1. Temporarily DISABLE SmartScreen Filter. We have seen cases in test where SmartScreen Filter has attempted to block the download of the installation executable you will be retrieving in Step 2 below. Once you have successfully downloaded the executable file to your local machine you may re-enable SmartScreen Filter if desired. Enable or Disable SmartScreen Filter using Command Bar in IE Open Internet Explorer and Click on the Command Bar Safety icon button. To Turn Off SmartScreen Filter NOTE: This is if it SmartScreen Filter is currently turned on. Click on SmartScreen Filter and Turn Off SmartScreen Filter. (See screenshot below) Dot Turn off SmartScreen Filter, and click on OK. (See screenshot below) Version 1.0, 1/22/2013 Microsoft Confidential Page 4

5 To Turn On SmartScreen Filter NOTE: This is if it SmartScreen Filter is currently turned off. Click on SmartScreen Filter and Turn On SmartScreen Filter. (See screenshot below) Dot Turn on SmartScreen Filter (recommended) and click on OK. (See screenshot below) Version 1.0, 1/22/2013 Microsoft Confidential Page 5

6 2. Download the installation package from here. The download window should show the location of the download. This is important to note as the file will need to be located in the next step. 3. This will download the OGV6_5_624.exe file. This file will need to be located after the download completes. (Usually the Desktop or the local Downloads folder) Version 1.0, 1/22/2013 Microsoft Confidential Page 6

7 4. Now double click the OGV6_5_624.exe file which will open the following dialogue. 5. Click the Unzip button. This will create the LenelInstallationFiles folder on the C:\. This guide will only refer to the install files being located here. If the path in the Unzip to folder field was changed go to that folder if the document references C:\LenelInstallationFiles. The box will show the progress as installation is extracted. 6. When the extraction process is completed a box will pop up stating that 4092 file(s) unzipped successfully. Click OK on the completion window and click Close on the WinZip Self-Extractor window. Version 1.0, 1/22/2013 Microsoft Confidential Page 7

8 7. To start the installation click on Start>Run and type in C:\LenelInstallationFiles\Setup.exe and click OK 8. When the install starts some software prerequisites may need to be installed. If the computer requires the software, it will display the window below. Click the Install button to install the prerequisites software. If this window doesn t appear skip to the next step. Version 1.0, 1/22/2013 Microsoft Confidential Page 8

9 9. On the OnGuard 2012 installer click the radio button next to I accept the terms in the license agreement and click Next. Version 1.0, 1/22/2013 Microsoft Confidential Page 9

10 10. On the next screen there are 4 options. Unless instructed otherwise choose Client System. 11. The following screen has questions about system and database configuration. DO NOT change anything on this screen and click Next. Version 1.0, 1/22/2013 Microsoft Confidential Page 10

11 12. Next a prompt will show up twice with Browse for Computer as the window name. Both times click Cancel. Version 1.0, 1/22/2013 Microsoft Confidential Page 11

12 13. The following window is requesting server information for the security system. Make sure the location of the License Server is set to SECSQLLNL, the port is 8189 and set the location of the database to SECSQLLNL (fill out the window so it matches the one below) and click Next. 14. At this point the wizard has all the information it needs to install to the computer. Click the Install button to start the software install process. Version 1.0, 1/22/2013 Microsoft Confidential Page 12

13 15. When the install wizard completes it displays the screen below. Click Finish to complete the installation. Version 1.0, 1/22/2013 Microsoft Confidential Page 13

14 16. Next the Setup Assistant will run to configure the computer for the software. To continue click Start. 17. The Setup Assistant will stop at the Security Utility. This will put in the necessary exceptions to allow for the software to run. Click the Apply button to start the process. Version 1.0, 1/22/2013 Microsoft Confidential Page 14

15 18. Finally the Setup Assistant will complete, to finish the process click the Close button. Version 1.0, 1/22/2013 Microsoft Confidential Page 15

16 19. OnGuard applications can be found in the Start Menu at Start>All Programs>OnGuard Version 1.0, 1/22/2013 Microsoft Confidential Page 16