Regions Commercial Card Card Management System (CMS) User Guide

Transcription

1 Regions Commercial Card Card Management System (CMS) User Guide Revised:

2 CMS Regions Commercial Card Card Management System USER GUIDE TABLE OF CONTENTS Logging In 2 Viewing and Printing Statements 5 Viewing and Updating Accounts 7 Creating a New Account 9 Transaction Inquiry 12 Creating a New User 13 Credential Maintenance 16 Updating a User 17 Audit Log Procedures 19 Audit Summary Procedures 20 Reporting 21 APPENDIX: 22 CMS Quick Reference Guide 22 Page 1 of 24

3 LOGGING IN Once you receive your company s User ID and Temporary Password s from the Regions Commercial Card Implementations Team, log in to the CMS and change your password. 1) CMS Access Link: mentsystem/security/login.as px 2) Enter your User Name and Password (if this is your first time to log in enter your temporary password). 3) Select Login. Password Rules: Passwords must be alpha-numeric with a minimum of eight characters (containing at least two numbers). CMS users are prompted to change their password every 45 days. Tip: Remember to bookmark the CMS site for quick access. Change Password: 1) Enter your current Password. 2) Enter in your new Password. 3) Re-type your new Password. 4) Select Logon. Register Your Credential Download and Register Your CMS Mobile Token (VIP Credential): For security purposes, A Symantec Identity Protection Credential (VIP credential) is required for administrative access to the CMS. Your security credential will authenticate your identity at each log in. Note: If you have elected to receive a hardware credential (a physical token) instead, wait for your token to arrive via U.S. Mail within 5-7 business days. Then, log in to the CMS and follow the prompts to Register Credential. Page 2 of 24

4 To Download Your Mobile or Desktop Token: 1) Select I don t have a VIP Credential and then Order Software Credential. You will be logged out of the CMS and the Validation & ID Protection screen will display ( mainmenu.v). 2) From this window, select either Get VIP Access for Mobile or Get VIP Access Desktop, depending on which is applicable. Next, follow the instructions provided to load the virtual token to your mobile device or computer. Supported Devices: iphone ipad ipod Touch Blackberry Android Windows Mobile Windows Phone Other Phones (download application by using URL or text) Note: If Get VIP Access Desktop is selected, the user must have administrative permission to the computer in order to install VIP Access Desktop to their PC. Need Help? If you have any questions or need help with the procedures above, please contact Regions Card Services at or regionscardservices@hpe.com. Page 3 of 24

5 3) Once VIP Credential download is complete, enter your Credential ID and Security Code on the Register Credential page. The Credential ID is the serial number on the back of your Token; the Security Code is the six-digit number displayed on the front of your token. 4) Enter your Credential ID and Security Code. 5) Click Continue. Page 4 of 24

6 VIEWING AND PRINTING STATEMENTS 1) From the Message Center page, select Statement and then Statement View and Print. 2) Choose the Search Type and enter the account name. 3) Click on Search. 4) When the search results are loaded, click on View Account at the right of the account name. Name The first tab is the Statement Summary. This tab provides basic information about the account searched. Name Address Page 5 of 24

7 The second tab displays more current transactions and messages. Name Address The third tab displays the payment bank information. Before changing any fields on this tab, please contact Regions Bank. Name Address Page 6 of 24

8 VIEWING AND UPDATING ACCOUNTS 1) Select Account Maintenance from the top toolbar. 2) Next click on Account View/Update. 3) Choose search parameters by selecting a Search Type option. 4) Then enter the required information and select Search. Page 7 of 24

9 5) Once the search results are displayed, click on View Account, located to the right of the results chart, to view: Account Status Credit Line Current Balance Account Permissions Demographics Limits Billing Account Summary Page 8 of 24

10 CREATING A NEW ACCOUNT 1) To create a new account, select the Account Maintenance tab and click on Create New Account. 2) Select the Account Type to search by the Account Name, Account Number or Employee/Vendor ID. 3) Then enter the required information and click Search. 4) Select the View Account hyperlink located beside the existing account you wish to model. Page 9 of 24

11 5) On the Demographics tab, make changes to reflect the new account as desired. 6) On the Limits tab, make the desired credit limit edits that will apply to the new account. Note: Disregard the Billing tab. 7) Select Review located at the bottom of the page to view the new account information. Page 10 of 24

12 8) Review the data and select Add Account if no further changes need to be made. Page 11 of 24

13 TRANSACTION INQUIRY 1) Navigate to the Account Maintenance tab and select Transaction Inquiry. 2) Select the Search Type and enter the required information. 3) Select the Transaction Type and then Search. The transaction data will be displayed. Page 12 of 24

14 CREATING A NEW USER 1) Navigate to the Administration tab and select User Maintenance. 2) Click on Add User. 3) Enter the following Information: User Name First Name Last Name Temporary Password (must be at least 7 characters with a minimum of one alphabetic character and two numbers) Reenter the Temporary Password Select the Access Level Select the Company or Account 4) Select Save and then Continue. Page 13 of 24

15 5) Next, add User Functions. 6) Select Save, then Continue. 7) Select Skip Order if no Symantec hardware token (physical token) is needed for the user; should a hardware token be desired or required, however, simply complete the order form and then select Order. Page 14 of 24

16 8) Should edits be required for the new user s information, select View/Edit. 9) Once all new user information is accurately reflected and the user ready to be created, select Continue. The User Maintenance screen will be displayed. To verify that the user has been created, enter the User Name and select List Users. The new user information will then display. Verify the setup is correct. The new user is now ready to log in to the CMS. Page 15 of 24

17 CREDENTIAL MAINTENANCE 1) Select the Administration tab and then Credential Maintenance. 2) Select the Access Level and then the Company. 3) Next, Search. 4) Locate the user and select either Reorder or Order to request a VIP Token (physical token) for the user. Page 16 of 24

18 UPDATING A USER 1) Navigate to the Administration tab and select User Maintenance. 2) Enter the User Name in the Name Search field and select List Users. 3) Select the desired User Name hyperlink to update the user information on the Edit User screen. Page 17 of 24

19 4) Update the User Information as desired and select Save & Continue. 5) Update the User Functions as desired and select Save & Continue. Page 18 of 24

20 AUDIT LOG PROCEDURES 1) Navigate to Reports and select Audit Log. 2) Enter the following: Begin Date End Date Transaction Type User Name Status 3) Then select Display Data to yield the desired information. Page 19 of 24

21 AUDIT SUMMARY PROCEDURES 1) Navigate to the Reports tab and select Audit Summary. 2) Select the Begin Date and End Date and then Display Data. 3) Next select the hyperlink for the desired entity audit details. The Audit Summary details will display. Page 20 of 24

22 REPORTING 1) Navigate to the Reports tab and select Standard Reports. Oracle Reports will open in a separate page. 2) Choose Standard Reports located in the top toolbar. 3) Next, select the desired Standard Report tab. 4) Choose a format and location for the file and select Download. Page 21 of 24

23 APPENDIX: CMS QUICK REFERENCE GUIDE LOGIN 1) Go to m/security/login.aspx 2) Enter your User Name and Password (First time logging in? Simply enter Temporary Password). 3) Select Login. 4) Enter current Password. 5) Enter new Password. 6) Re-type new Password. 7) Select Logon. 8) The next screen requests Credential ID and Security Code. Information sent to your mobile device if using mobile token. If using hardware token: Credential ID is the Serial Number located on the back of your token. The Security Code is the six-digit number displayed on the front of your token. 9) Enter information and click Continue. CREATE NEW ACCOUNT 1) Go to Account Maintenance link and select Create New Account. 2) Search by Account Name, Account Number, or Employee/Vendor ID. 3) Select View Account beside the existing account that you wish to model. 4) Make changes to reflect new account information on the Demographics tab. 5) Make any credit limit changes on the Limits tab. Note, the Billing tab should not be used. 6) Select Review (at bottom of page). 7) Review data and click on Add Account if no further changes needed. ACCOUNT VIEW/UPDATE 1) Go to Account Maintenance. 2) Click on Account View/Update. 3) Select the Search Type, then enter Account Name and click Search. 4) Once information is displayed, select View Account to the right of the account. STATEMENT VIEW 1) From the Message Center page, select Statement and then Statement View and Print. 2) Choose the Search Type and enter account name. 3) Select Search. 4) When the search results are loaded, click on View Account at the right of the account name. The first tab is the Statement Summary (provides basic account information.). The second tab displays more current transactions and messages. The third tab displays payment bank information (not applicable). TRANSACTION INQUIRY 1) Go to Account Maintenance. 2) Click on Transaction Inquiry. 3) Select the Search Type. 4) Enter Account Name/Account Number/Employee Vendor ID. 5) Select the Transaction Type. 6) Select Search to display transaction data. AUDIT LOG 1) From Reports click on Audit Log. 2) Select Begin Date and End Date. 3) Select Transaction Type/User Name/Status. 4) Click on Display Data. AUDIT SUMMARY 1) Go to Reports and click on Audit Summary. 2) Select Begin Date and End Date. 3) Click on Display Data. 4) Click on the Entity for Audit Summary results. Audit Summary Details will display. REPORTING PROCEDURES 1) Go to Reports. 2) Select Standard Reports. Oracle Reports will open in a separate page. 3) Click on Standard Reports (top of page) and select the desired Standard Report tab. 4) Click on Download, choose download format, select file download location. 5) Select Save. Page 22 of 24

24 CREATE NEW USER 1) Go to Administration and click on User Maintenance. 2) Select Add User. 3) Enter User Name, First Name, Last Name. 4) Enter a Temporary Password (at least 7 characters, at least one letter and two numbers) and reenter. 5) Select the Access Level. 6) Select the Company or Account. 7) Click on Save & Continue. 8) Add User Functions. 9) Click on Save & Continue. 10) If a hardware VeriSign token is required instead of a mobile token, complete the form and select Order; if the user does not need a hardware token, select Skip Order. 11) Select the View/Edit link to make edits to user information if needed. 12) Verify information and select Continue to return to User Maintenance screen. 13) Enter User Name just created and click on List Users. The new User Name should appear, and the user is ready to log in to the system. CREDENTIAL MAINTENANCE/TOKEN 1) Go to Administration. 2) Click on Credential Maintenance. 3) Select the Access Level and Company. 4) Click on Search. 5) Locate the user and select Reorder to order a new hardware VIP Token, or select Order to order a new VIP Token for a new user. UPDATE USER 1) Go to Administration and select User Maintenance. 2) Enter User Name in the Name Search field. 3) Click on List Users. 4) Select User Name to update the user information. 5) Make changes to the User Information and select Save & Continue. 6) Make changes to User Functions and select Save & Continue. MCC GROUP CHANGES 1) Go to Account Maintenance and select Account View/Update. 2) Search for the account by entering: Account Number or last 4 digits Account Name (last, first) Employee ID (if applicable) Leave the search criteria blank for a card listing. 3) Select Search. 4) Go to the Limits tab and enter new MCC Group ID, then select Save. If adding a group, enter the MCC Group ID in the first available field. If changing a group, enter the MCC Group ID over the existing ID. MCC OVERRIDE 1) Go to Account Maintenance and select Transaction Inquiry. 2) Search for the account by entering: Account number or last 4 digits Account name (last, first) Leave search criteria blank for a card listing 3) Select Search. 4) Select Auth Override in blue (located right of screen). 5) Enter number of transactions to override (cannot exceed nine). 6) Enter length of time for override to be in place (cannot exceed 99 hours). 7) Enter the maximum amount to override (cannot exceed $99,999). 8) Select the checkbox MCC. 9) Select Request Override. The override is effective immediately and the account will revert to original settings once the number of transactions or the effective time frame is reached. ACCOUNT CLOSURE 1) Go to Account Maintenance and select Account View/Update and search for account by entering: Account number or last 4 digits Account name (last, first) Leave search criteria blank for a card listing 2) Select Search. 3) Select radio button located next to Select this button to BLOCK this account. 4) Select Save. This task is the same as requesting that Card Services cancel the account. It is not necessary to notify Regions after an account has been closed. Page 23 of 24

25 CARD LIMIT CHANGES 1) Go to Account Maintenance and select Account View/Update. 2) Search for account by entering: Account Number or last 4 digits Account Name (last, first) Leave search criteria blank for a card listing 3) Select Search. 4) Select Limit tab. 5) Enter new limit settings in whole dollars with no commas. 6) Select Save. PASSWORD RESET 1) Go to Administration and select User Maintenance. 2) Search for user by entering: Account name (last, first) User Name 3) Select List Users. 4) Select the User Name or Profile. 5) Enter generic password and then confirm the password. 6) Select Save & Continue. NEED ADDITIONAL ASSISTANCE? Contact Regions Card Services Your contact for day to day Card Program assistance Call: Available 24/7; assistance available in English or Spanish Menu options: 1-- General card information, balance, history, or alter a PIN 2-- Report a card lost or stolen 3-- Report fraudulent use 4-- Activate a new card 0-- Speak with a customer service representative customerservice@commercialcard.regions.com Page 24 of 24

26 This guide is for general informational and reference purposes only and is entirely subject and subordinate to the terms of the respective written agreements for the products and services described above. This guide does not constitute a contract or representation or warranty of any kind, express or implied, nor does it in any way supplement, replace, modify, or amend the terms and provisions of the written agreements that govern the products and services. You should review actual product and service agreements carefully to understand the terms that govern the products and services and the rights, responsibilities, and liabilities of parties thereunder Regions Bank. Member FDIC.