-Go to and click Tickets then Ticket Central (highlighted in red)

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1 Customers with an address on file were sent one of the s above. If a customer has a LINKED account (have ordered online before) they received an with just their customer number (example: above left). If they have an UNLINKED account (have never ordered online before) they received an with their customer number (example: above right). Customers may click directly through links in these s or go directly to to begin the renewal process. pg. 1

2 Step 1 -Go to and click Tickets then Ticket Central (highlighted in red) Step 2 -On the ticket office front page click Renew Season Tickets or Sign In to My Account (highlighted in yellow) pg. 2

3 Step 3 -Customers who are LINKED (ordered before) enter customer number OR address and password. Click Sign In (highlighted in yellow) **SKIP TO STEP 4 IF YOUR CUSTOMER IS LINKED** -If customers are UNLINKED (never ordered online), scroll down to where it says New online customers and click Register (highlighted in yellow) pg. 3

4 -After clicking on Register, UNLINKED customers enter their customer number and *PIN, then click Activate (highlighted in yellow) -After clicking Activate, confirm address, create password, and *verify address and phone number. *For customers to receive tickets via Fed Ex, they must have a deliverable street address. If they have a P.O. Box in their Ticketing Mailing Address they must choose Priority Mail as their delivery option when processing their order pg. 4

5 -After verifying account information, click the Next Step button at the bottom of the page (highlighted in yellow) Step 4 -You should now be on the Renewal Applications screen. If you are not on this screen you may click Renewals in the menu on the left side of the screen. Whichever type of customer you are assisting, you should see their ticket applications listed below Renewal Applications. Click on the underlined application link to open the application (highlighted in yellow) pg. 5

6 Step 5 -Let s Renew & Order! At the top of the screen you will see all season tickets that the customer is eligible to renew/order. The Renew boxes should already have a green check mark in them. If for some reason the customer were dropping his Blue TUF seats, you would uncheck the box. -*Next, verify the quantity is correct. If for some reason a customer is dropping two seats, you would change the quantity number to 4. -Make special seating request or instructions in the Comments box. (For example: Drop sec. 2 row 20 seats 17-18, move seats on row 20 closer to rows 26&27 ). Ask them to be specific as possible better seats or upgrade are not specific enough. *Important Things to Note! All applications will reflect LAST YEARS seats If a customer has DOWNGRADED their donation; they may reduce seats or choose not to renew as explained above If a customer has **UPGRADED their donation & added seats; The additional seats may be purchased in the Additional Items under Football Season/Additional **If a customer is ADDING SCHOLARSHIP or SUITE SEATS: The Ticket Office will process the additional seats, customers need to renew what s on their order form (Which will reflect last year s seats) pg. 6

7 -After season tickets are verified, scroll down to Additional Items. Here, customers may purchase: *Additional Season Tickets, Season Chairback Rentals, and select home & **away games *If a customer is not adding additional TUF seats, any additional seats ordered will be classified as Public and are not renewable from year to year. Public Seats are rarely close to TUF seating and are filled best available. **Only Scholarship & Suite Holders are eligible to purchase away tickets to Kentucky and Alabama pg. 7

8 -Enter the quantity of any Additional Items the customer would like to order. There is an Additional Handling Charge of $5.00 when customers order any Additional Items -After selecting all items to Renew/Order, click Add to Cart (highlighted in yellow) pg. 8

9 Step 6 -On the Shopping Cart screen, the customer has several options (noted above) before moving to the payment screen. If the application is complete, the customer must select a Delivery Method (highlighted in yellow). Options are Fed Ex, Priority Mail (Must select if they have a P.O. Box!), or Will Call. Then Click Checkout Step 7 pg. 9

10 -You have reached the Payment Information screen. Scroll down -Choose a Payment Option, echeck (requires bank routing number and checking account number) or credit card (highlighted in yellow) -If using MasterCard or Visa, enter account number, expiration date, and Card Verification Number (3 digit number on back of card near signature line) pg. 10

11 -If paying by echeck, scroll down to the Pay by Check option. Enter all the account information requested (highlighted in yellow). The customer can get their Bank Routing Code and Account Number from their personal check. -Click the small authorization box (highlighted in yellow) to authorize the charges to be debited from the account -After filling out payment information, click Submit Payment (highlighted in yellow) pg. 11

12 -Sometimes it can take a few minutes for the order to process (you will see a tiger head moving across the screen) -Once the order is processed, you will see the Order Confirmation Screen. A confirmation will also be sent to the customer with this information. -The Customer can also print this screen and View Application Details (links are in blue) You Have Successfully Processed An Online Application! pg. 12

13 Appendix B: Editing a Customer Account -If a customer needs to change account information such as address, , phone numbers, and credit card information they may click on Edit Account Information (highlighted in yellow). When they log into their account, it s located on the right side of the screen below the Account Information. pg. 13

14 -As you can see, this screen allows the customer to change their , password, billing address, mailing address -As you scroll to the bottom you may also change phone numbers. If the account had a pre-stored credit card number you would also have an opportunity to change that information in this screen. When you are done changing information, you may click Update My Account (highlighted in yellow) to save information. pg. 14