Features Guide. Index

Transcription

1 Features Guide Index - CmmPrtal Page 2 - CmmPrtal Assistant Page 3 - Easy Call Manager Page 5 - Incming Call Manager Page 5 - Mass Annuncements - NITCOSphere Vic Using the Vic System Page 7 - Accessin Cmmunicatr Fr Yur Desktp Page 22 Fr Mbile Page 24 - General Call Service Cntrls Screen List Editing Page 28 - Call Frwarding Services Uncnditinal Call Frwarding (UCF) Page 29 Busy Call Frwarding (BCF) Page 29 Delayed Call Frwarding (DCF) Page 30 Selective Call Frwarding (SCF) Page 30 Remte Call Frwarding (RCF) Page 30 Simring Page 30 Find Me Fllw Me Page 31 - Incming Call Services Selective Call Rejectin (SRC) Page 31 Annymus Call Rejectin (ACR) Page 31 D Nt Disturb (DND) Page 31 Selective Call Acceptance (SCA) Page 32 Pririty Call Page 32 - Message Services Reminder Call Page 32 Unified Messaging (efax) Page 33 Live Message Screening Page 34 - Multi-Party Call Services 3-Way Calling (TWC) Page 34 Call Waiting Page 34 - Outging Call Services Speed Calling Page 35 Mandatry Accunt Cdes Page 35 Warm Line Page 36 Ht Line Page 36 - Teen Service Page 36 - Easy Attendant Page 37 - Premium Attendant Page 38 - Appendix Cdes Page 40 1 P age

2 CmmPrtal: This is a web-based applicatin which allws yu t manage yur wn vice services and settings. - CmmPrtal Dashbard Yu must first lg int CmmPrtal by accessing cmmprtal.nitc.cm The first screen yu will see after yu lg n is the CmmPrtal Dashbard. It displays a summary f yur accunt settings and recent activity, custmized t the set f services that are available t yu. (Belw is an example f a typical CmmPrtal Dashbard) Cntact List is CmmPrtal s address bk, allwing yu t recrd frequently used numbers and addresses in a cnvenient nline display. As well as acting as a general address bk fr yu. The fllwing features f Cntact Lists will apply t yu. Feature Detailed Cntact Infrmatin Cntact grups Full Text Search Descriptin Yu can recrd multiple phne numbers fr a cntact (fr example, hme and wrk), addresses, addresses and ther detailed cntact infrmatin. Yu can set up grups fr cntacts (fr example, friends r family) fr use when sending vic s and cnfiguring rules in Incming Call Manager. Yu can lk up a cntact by name, rganizatin name, telephne number r address. 2 P age

3 Synchrnizatin with Outlk Cntacts Imprt and Exprt If yu are running Micrsft Outlk n the Same PC as CmmPrtal Assistant yu can cnfigure yur service t synchrnize yur lists, s that amendments made t ne Cntact list are autmatically replicated in the ther. Yu can imprt and exprt cntact infrmatin in Cmma Separated Value (CVS) frmat, fr exchange with ther cntact management applicatins. 2. Call Lists recrd activity n yur telephne line. Whenever yu make a call, receive a call, r miss a call, the details f the call are recrded and displayed in CmmPrtal. The fllwing Call Lists are available. Call List Missed calls Dialed calls Received calls Rejected calls Descriptin Lists calls nt answered n the line. Lists utging calls frm the line. Lists calls answered n the line. Lists calls rejected by yu. Applies nly if yu have the Easy Call Manager r the Incming Call manager. While viewing a Call List, yu can use the fllwing features. Feature Descriptin If the calling number is in yur Cntact List, View cntact details yu can click thrugh t see the full details fr that cntact. If the calling number is nt already in yur Cpy t cntacts Cntact List, yu can click thrugh t create a new Cntact with that number. Yu can return a call by clicking n an icn n Click-t-dial the Call List display. Yu can exprt Call Lists in Cmma Separated Exprt Value (CSV) frmat, fr use with a spreadsheet r ther data prcessing applicatins. CmmPrtal Assistant CmmPrtal Assistant is an additinal sftware which runs n yur wn PC, ffering a cnvenient and fully-integrated rute int yur NITCO Vice accunt. Yu can dwnlad CmmPrtal Assistant when yu are lgged int CmmPrtal (cmmprtal.nitc.cm). 3 P age

4 Feature Ntificatin icn Incming Call pp-up Click-t-dial Outlk integratin Instant CmmPrtal Lgin Change status Descriptin A system tray icn will indicate whether yu have a new message in yur mailbx. A pp-up next t the system tray will appear when yu receive an incming call. This pp-up will nly appear when yu have lgged int CmmPrtal Assistant using yur primary phne number. Yu can enter a cntact name (previusly cnfigured in CmmPrtal) r a number in the tlbar t initiate a call. If yu use Micrsft Outlk, yu can use the existing Call Cntact buttn in Outlk Cntacts t place a call. Yu can als use the right-click menu n the system tray icn t run synchrnizatin n yur CmmPrtal and Outlk Cntact Lists s that changes made in ne applicatin are replicated in the ther. Frm the right click menu n the system tray icn, yu can pen CmmPrtal at the Messages page, withut having t enter a user name and passwrd. Frm the right click menu n the tlbar, yu can select D Nt Disturb r activate phne frwarding r, if yu have the Easy Call Manager service. If yu d nt already have this service but wish t, cntact a NITCO Custmer Service Specialist at P age

5 Easy Call Manager: Easy Call Manager is fr thse wh want t cntrl their call handling service quickly and easily. Easy Call Manager prvides many f the same ptins and Incming Call Manager, within a simpler and mre accessible interface. Yu can cnfigure Easy Call Manager within CmmPrtal r CmmPrtal Assistant. Yu can als d this using Accessin Cmmunicatr fr Mbile r Accessin Cmmunicatr n yur desktp, if yu have them. If yu d nt already have this service but wish t, cntact a NITCO Custmer Service Specialist at Call Handling Prfiles ECM allw yu t chse an active call handling prfile frm the three prfiles available. Available D Nt Disturb Frward All Calls Allws yu t accept incming calls and t cnfigure yur call handling ptins. Allws yu t send all incming calls t vic . Allws yu t frward all incming calls t yur chice f phne. If yu d nt already have a frwarding number cnfigured, yu will be prmpted t d s when activating this service. Incming Call Manager: Incming Call Manager is an advanced call handling service that enables yu t cnfigure rules that screen incming calls and apply actins such as frwarding r rejectin. This is fr thse wh want a highly custmizable call handling service, Incming Call Manager prvides mre flexible and detailed cnfiguratin ptins than Easy Call Manager. Using ICM, yu can receive calls n yur chice f phne, recgnize particular callers and treat their calls specially, and apply different behavir at different times f day. As ICM is such a pwerful tl, mst cnfiguratin ptins must be set using the visual interface in CmmPrtal. Hwever, a limited set f verride ptins, detailed belw, are als available thrugh selfcare. - Schedule and verrides Befre beginning t prcess a call, ICM cnsiders the time f day and day f the week t determine which rules t apply. Yu can set up a weekly schedule. Additinally, yu can verride the schedule t apply specific behavir at any time. 5 P age

6 The available scheduling ptins and verrides are as fllws. Feature Weekly schedule Special days Override rules Frward all calls Suspend ICM Descriptin Using CmmPrtal, yu can split yur week int defined perids, during which yu wish different call prcessing rules t be applied. Using CmmPrtal, yu can define specific dates n which yur nrmal weekly schedule des nt apply, and alternative rules shuld be applied instead. Using CmmPrtal, yu can verride yur usual schedule and instead apply a single set f rules irrespective f the day and time. Using CmmPrtal, yu can verride yur usual schedule and frward all calls t a number f yur chice. Using CmmPrtal, yu can verride yur usual schedule and allw all incming calls t ring the riginally dialed phne. - Incming Call Rules ICM identifies the Rule which shuld be used t handle the call. Each Rule applies t particular types f incming call fr example, frm a specific cntact r where the caller withheld their number. Rules are gathered int Sets f Rules, and it is Sets f Rules which are selected by the schedule (r verride). Within a Set f Rules, the Rules are tested in their cnfigured rder until ne is fund which matches. Each Set f Rules als has a fallback Rule t use if nne f the cnfigured Rules applies. Rules may test the fllwing prperties f incming calls. Prperty Individual cntact Grup f cntacts Whle cntact list Business Grup Phne Number Descriptin Applies t calls received frm a specific individual selected frm yur cntact list. Cntacts are cnfigured by yu inside CmmPrtal. As fr Individual cntact, abve, but applies t all members f a cntact grup. Cntact grups are cnfigured by yu inside CmmPrtal. Applies t calls received frm any number yu have added t yur cntact list. Fr thse within a Business Grup, applies t calls received frm anyne within the same Business Grup. Applies t calls received either frm a specific phne number r a range f phne numbers, which need nt be in the cntact list. Wildcard 6 P age

7 Withheld number number matching allws a single call-handling rule t apply t ranges f calling number. Applies t calls where the caller withheld their number. - Call Handling Behavirs Once an individual Rule has been selected, ICM applies its cnfigured behavir. The fllwing behavirs are available. Additinally, yu may recrd a message t be played while ICM is attempting t cnnect a call. Behavir Ring riginal phne Distinctive ring Frward t vic Frward t number Reject call Caller challenge Ring multiple phnes Descriptin Delivers the call t the riginally dialed phne, as thugh it had nt been handled by ICM. If the phne is busy r is nt answered then the call can ptinally be frwarded t a different number r t vic . Delivers the call t the riginally dialed phne, applying a distinctive ringing cadence. Des nt ring yur phne and directs the call immediately t vic . Frwards the call t anther number. Plays a message stating that the caller is nt available, then ends the call. Asks the caller t recrd their name. Then, rings the riginally dialed phne. When yu answer, yu can chse t accept the call r t send it t vic . Rings a number f lines, in turn (Find Me, Fllw Me) r simultaneusly (Simring). Yu can specify the numbers and hw lng the line shuld ring fr. Answering a call n ne line stps any ther lines ringing. If the call is nt answered n any line, it is frwarded t vic . Mass Annuncements The Mass Annuncement Service enables yu t autmate calling a typically large number f cntacts, and playing them a pre-recrded annuncement. Fr example, a weather center administratr might have a Mass Annuncement Service accunt cnfigured with cntact numbers fr all lcal residents, s that he can easily ntify them f a fld warning; r a schl principal might have a Mass Annuncement Service accunt cnfigured with cntact numbers fr the parents f all his pupils, s that he can remind them f an early dismissal. The service will typically make repeated attempts t call each cntact until a call is successful. 7 P age

8 Depending n the type f accunt yu have been prvided with, yu might have the ptin t cnfigure multiple cntact lists. Each cntact list can be cnfigured with its wn cntacts and annuncement, and can be started and stpped independently. Fr example, a schl principal might have a separate cntact list fr the parents f pupils in each class r year grup. A user wh can manage a Mass Annuncement Service accunt is knwn as a Mass Annuncement Service administratr. Only the Mass Annuncement Service administratr can start r stp the Mass Annuncement Service. When yur service prvider cnfigures yu as a Mass Annuncement Service administratr, they will prvide yu with the fllwing infrmatin. Planning yur annuncement text Yu shuld take care in planning the text f each annuncement, t make sure that the persn hearing it des nt miss imprtant infrmatin. Yu might find it useful t repeat the text f the annuncement within yur recrded message, t give the listener a chance t catch details that he r she may have missed first time. Repeating the text als helps t ensure that infrmatin is nt lst if the call ges thrugh t a vic system. The Mass Annuncement Service starts playing the annuncement as sn as the call is cnnected (either t a custmer picking up the phne r t a vic system). If the call ges thrugh t vic , the start f the annuncement might verlap with the vic greeting and s wuld nt be rerdered by the vic system. Repeating the message makes it mre likely that the infrmatin will be recrded. Using Mass Annuncement Service with ther call services. Were pssible, make sure that the peple n yur cntact list d nt use any call screening services that require the caller t respnd t a prmpt, fr example Privacy Defender with telemarketer call screening. Mass Annuncement Service cannt respnd t a call screening prmpt, s the phne will nt ring and the persn yu are trying t cntact will nt hear yur message. Hwever, Mass Annuncement Service will play yur message anyway, and might reprt the call as successful even thugh the persn yu are trying t cntact has nt heard yur message. Accessing the Administratr Web Interface T access the Administratr Web Interface, yu will need the fllwing infrmatin, which NITCO shuld give t yu. The website address ( f the Administratr Web Interface. Yur accunt number and yur passwrd. Yu will need bth f these t lg in. Start yur web brwser and enter the web address ( in the address bar. Yu may see ne r mre security dialgs; chse OK r Yes t accept these. Yu shuld then see the Administratr Web Interface lgin windw, which asks yu fr yur accunt number and passwrd. 8 P age

9 Administratr Web Interface lgin windw The Administratr Web Interface cnsists f tw main pages. The List page allws yu t manage cntact lists. The Reprts page allws yu t view a cmplete reprt n the activities fr each cntact list in yur accunt. Each page is described in mre detail in the sectins belw. T navigate between pages, yu can use the buttns f the left hand side f the screen. The buttn fr the currently selected page is always highlighted. Administratr Web Interface ptins When yu first cme int the interface, the Lists page is displayed. This page allws yu t manage cntact lists, as described in the fllwing sectin. Lists The Lists page allws yu t manage yur accunt and yur cntact lists. If this page is nt already shwn n screen, click n the Lists buttn t display it. Administratr Web Interface Lists page image (n next page) 9 P age

10 Yu can manage three sets f ptins: At the tp f the page, yu can select the cntact list that yu want t cnfigure and the passwrd fr yur accunt. The name and behavir f a cntact list is displayed in the upper panel. The list f cntacts is displayed in the lwer panel. Yu can add and remve the cntacts n this list. In the area at the tp f the page, yu can select the cntact list that yu want t cnfigure and the passwrd fr yur accunt. Administratr Web Interface Lists page: selecting a cntact and cnfiguring yur passwrd 10 P age

11 Yu can change the passwrd used fr accessing the TUI and the Administratr Web Interface. The passwrd can cntain 4 16 digits. T change the passwrd, type the new passwrd in the Passwrd field, then click the Save Passwrd buttn. Yu can select which cntact list yu want t manage. T manage a cntact list, select ne frm the drp-dwn list named Cntact lists. The details f the currently selected cntact list appear in the panels belw. All ther ptins and actins available in the Lists screen, as described in the remainder f this sectin, apply nly t the currently selected cntact list. Cntact List Cnfiguratin The upper panel allws yu t change the name and behavir f the currently selected cntact list. Administratr Web Interface Lists page: changing the name and behavir f the currently selected cntact list The upper panel displays the fllwing ptins. Name. A name t identify this cntact list. This name can include accented /internatinal characters. Cntact List Number. A unique 2-digit number used t identify the cntact list frm within the TUI. Disable. Check this bx t disable the cntact list. Yu cannt start the Mass Annuncement Service fr a disabled cntact list. Ringtime. The amunt f time, in secnds, the Mass Annuncement Service will ring a number n the cntact list befre terminating the call. Range: The default is 20 secnds 11 P age

12 Minimum successful call time. The amunt f time, in secnds, that a call must be cnnected fr, if the call is t be cunted as successful. If a call is cunted as unsuccessful, the Mass Annuncement Service will attempt t call the cntact again. If the annuncement being played is shrter than the time specified here, then cmpletin f the annuncement will indicate a successful call. Range: The default is 10 secnds. A value f zer indicates that the annuncement must be played in full fr a call t be cunted as successful. Maximum attempts per cntact. The number f times the Mass Annuncement Service will attempt t call each cntact. Range: The Mass Annuncement Service will stp when all cntacts have been called successfully, r when the specified end date and time is reached (set in the Stp calling date / time field), r when the Mass Annuncement Service has attempted t call the remaining unsuccessful cntacts the maximum number f times set here (whichever happens first). If yu have set the Stp calling date / time field, yu can leave this field blank; in this case, the Mass Annuncement Service will stp when all cntacts have been called successfully, r when the specified end date and time is reached (whichever happens first). Time between retries. The minimum amunt f time, in minutes, between call attempts fr a single cntact. This field is mandatry. Range: The default is 60 minutes. Disable frwarding. Check this bx t prevent calls frm the Mass Annuncement Service t this cntact frm being subsequently frwarded. Fr example, if the cntact has cnfigured incming calls t his r her number t be frwarded t a netwrk vic service, using the Disable frwarding feature will verride this behavir and cause the cntact's phne t ring instead. Autmatn detectin enabled. Check this bx t cnfigure the Mass Annuncement Service t detect if a call is answered by an autmatn such as a vic system r answering machine. This feature als detects when an autmatn's greeting has finished, meaning that the Mass Annuncement Service can delay the playing f an annuncement t ensure that all f it is recrded by the autmatn. If yu enable this feature, yu must als enter a value fr Autmatin detectin time and decide whether r nt the Mass Annuncement Service plays annuncements t autmatns using the Play annuncement t autmatn checkbx. Autmatn detectin time. The perid f time (in secnds) that the Mass Annuncement Service will spend nce a call has been answered detecting if it has been answered by an autmatn. Range: The default is 3 secnds. If the Mass Annuncement Service detects a shrt perid f silence during this time, it will cnclude that the call has been answered by a persn and play the annuncement. If the Mass Annuncement Service des nt detect a shrt perid f silence during this time, it will cnclude that an autmatn's greeting is playing. It will then either wait fr the greeting t end befre playing the annuncement r terminate the call, depending n whether r nt yu have checked Play annuncement t autmatn. We recmmend that yu d nt set this value t less than 3 secnds t ensure that a human is nt incrrectly detected as an autmatn. 12 P age

13 Play annuncement t autmatn. This allws yu t decide whether r nt the Mass Annuncement Service plays an annuncement if it detects that a call has been answered by an autmatn such as a vic system r answering machine. If this bx is checked, the Mass Annuncement Service will wait until the autmatn has finished its greeting befre playing the annuncement, ensuring that the annuncement is recrded in its entirety. If this bx is unchecked, calls answered by an autmatn will be marked as unsuccessful and the Mass Annuncement Service will cntinue t make call attempts t this cntact. This setting will nly take effect if Autmatn detectin enabled is als checked and a value has been set fr Autmatn detectin time. Time zne. The time zne fr this cntact list. All times specified in the fields belw are relative t this time zne. Delayed start date / time. The date and time at which the Mass Annuncement Service will start, after yu have clicked n the Start Mass Annuncement Service buttn. If yu leave this field blank, the Mass Annuncement Service will start immediately when yu click the Start Mass Annuncement Service buttn. Enter the date in the frmat yyyy-mm-dd and select the time frm the drp dwn list. Stp calling date / time. The date and time at which the Mass Annuncement Service will stp, after it has been started. If yu leave this field blank, the Mass Annuncement Service will stp when each cntact has been called successfully, r when the Mass Annuncement Service has attempted t call the remaining unsuccessful cntacts the maximum number f times, as specified in the Maximum attempts per cntact field. Enter the date in the frmat yyyy-mm-dd and select the time frm the drp dwn list. Permitted calling times. The days f the week and times f the day when the Mass Annuncement Service is permitted t make calls t this cntact list. Setting these fields allws yu t avid calling peple during unsciable hurs, r t reduce the number f unsuccessful calls by targeting times such as evenings r weekends when peple are likely t be at hme. Days. Check the bx fr each day that yu want t permit calls t this cntact list. Start time and End time. The times between which the Mass Annuncement Service is permitted t make calls t this cntact list. Select the times frm the drp dwn list. Leave these fields blank if yu want t permit the Mass Annuncement Service t make calls t this cntact list at any time f the day. Audi files. This allws yu t uplad audi files in MP3 r WAV frmats fr the annuncement t be played by the Mass Annuncement Service. T uplad a file, type the file path int the text field r click n the Brwse buttn and find the file in the explrer. When yu have selected the file, click n the Save List buttn t cnfirm yur selectin. The audi file will then be upladed. Yu can uplad ne annuncement fr each cntact list. If yu uplad a secnd annuncement, it will verwrite the existing annuncement. Dwnlad. Click n the Dwnlad buttn t dwnlad an existing annuncement. Delete. Click n the Delete buttn t delete an existing annuncement. Save List. Click n the Save List buttn t save yur changes. 13 P age

14 Delete List. Click n the Delete List buttn t delete the cntact list. Adding, editing and remving cntacts The bttm panel displays a list f cntact. Administratr web interface lists page: adding, editing and remving cntacts. When the Mass Annuncement Service is started, it will attempt t call each cntact in the list and play each ne the recrded annuncement. Yu can add new cntacts t the list, r edit r remve existing cntacts. A single cntact list can cntain a maximum f 2000 cntacts. T add a new cntact: Type a Name and Number int the blank fields. The name can include accented / internatinal characters. T cnfirm that yu want t add the new cntact, click n the Add cntact buttn. T edit an existing cntact: Change the Name r Number as described abve. Disable cntact. Check this bx t disable the cntact. The Mass Annuncement Service will nt attempt t call disabled cntacts. 14 P age

15 Save Cntacts. Click n the Save Cntacts buttn t save yur changes. T remve an existing cntact: Remve. Click n the Remve buttn, and then cnfirm the actin in the dialg bx. The cntact will be remved immediately. Yu can als manage the cntacts fr a cntact list by editing and uplading a CSV file (cmpatible with Micrsft Excel). Use the fields Telephne Number and Name (ptinal) t cnfigure yur cntacts. Yu might find it useful t add cntacts in this way if yu already have a spreadsheet cntaining the relevant cntact infrmatin. If yu are nt familiar with CSV files, yu might find it easier t cnfigure a few sample cntacts as described abve and then t dwnlad these as a CSV file (see belw); yu can edit the file using the existing entries as examples, and then uplad the file when yu are finished. Add via CSV file. T uplad a file, type the file path int the edit field r click n the Brwse buttn and find the file in the explrer. Uplad CSV. Click n the Uplad CSV buttn t begin uplading the file. When yu have added cntacts t the cntact list, either using the input fields in the Administratr Web Interface r by uplading a CSV file, the ptin becmes available t dwnlad the cntact list as a CSV file. Dwnlad CSV. Click n the Dwnlad CSV link t dwnlad the current cntact list in a CSV file. Starting the Mass Annuncement Service T start the Mass Annuncement Service fr the selected cntact list, click n the Start Mass Annuncement Service buttn. If yu have left the Delayed start date / time field blank, the Mass Annuncement Service will start immediately. Otherwise, the Mass Annuncement Service will start at the specified date and time. Yu can start the Mass Annuncement Service nly if yu have added cntacts t the cntact list, the cntact list is enabled, and yu have upladed an annuncement. Stpping the Mass Annuncement Service T stp the Mass Annuncement Service fr the selected cntact list after it has started, either: Reprts Click n the Stp Mass Annuncement Service buttn, t stp the service immediately. Set the Stp calling date / time field t the date and time when yu want the service t stp. The Reprts page allws yu t view a cmplete reprt n the activities fr each cntact list in yur accunt. 15 P age

16 Administratr Web Interface Reprts page. If this page is nt already shwn n screen, click n the Reprts buttn t display it. The Reprts page can display infrmatin at three different levels fr the selected cntact list, with the amunt f detail increasing at each level. The Hme screen shws all f yur cntact lists, and fr each cntact list shws hw many times each mnth the Mass Annuncement Service was started during the last year. This helps yu t track verall usage f the Mass Annuncement Service. The List calls screen prvides tw levels f infrmatin. The upper panel shws a call reprt displaying hw many cntacts were cntacted successfully n each instance when the Mass Annuncement Service was started, and the status f any unsuccessful calls. This includes live data if the Mass Annuncement Service is currently active. This helps yu t track the prgress f the Mass Annuncement Service. The lwer panel, which appears when yu click n a specific instance in the table, shws a call detail reprt displaying the number, name and status f each cntact. This includes live data if the Mass Annuncement Service is currently active. This helps yu t track precisely which cntacts have been reached successfully. When yu first pen the Reprts page, the Hme screen will be selected. Hme Screen The Hme screen shws all f yur cntact lists, and fr each cntact list shws hw many times each mnth the Mass Annuncement Service was started during the last year. Yu can dwnlad all f the reprt data displayed in the Hme screen in CSV frmat (cmpatible with Micrsft Excel). T dwnlad the CSV file, click n the Dwnlad summary reprt link abve the reprts panel. T view mre detailed statistics n a specific cntact list, click n the cntact list in the table, r select the List calls screen. 16 P age

17 Administratr Web Interface Reprts page: call reprt Yu can chse a cntact list and view its call reprt by selecting the cntact list frm the Cntact lists drp-dwn list at the tp f the screen. Yu can dwnlad the call reprt in CSV frmat (cmpatible with Micrsft Excel) by clicking n the Dwnlad call reprt link abve the reprts panel. The List calls screen prvides the fllwing infrmatin n each instance when the Mass Annuncement Service was started. Date. The date and time that the Mass Annuncement Service was started. Cntacts. The status f calls t cntacts n the cntact list. This includes the fllwing: Ttal. The ttal number f cntacts. Successful. The number f cntacts called successfully. A successful call is ne that has played the annuncement t the end, r fr the time set in the Minimum successful call time field in the Lists page. Retrying. The number f cntacts that the Mass Annuncement Service has nt yet tried t call and thse that it is trying t call fllwing an unsuccessful call attempt. Unsuccessful. The number f cntacts that were nt called successfully after having been called the number f times set in the Maximum attempts per cntact field in the Lists page, r after the scheduled Stp calling date / time was reached. Call attempts. The number and utcme f all call attempts. This includes the fllwing: Ttal. The number f utbund calls made by the Mass Annuncement Service. Unanswered. The number f call attempts that were nt answered. T shrt. The number f call attempts that were answered but whse duratin was insufficient t cmplete playback f the annuncement r t meet the Minimum successful call time. 17 P age

18 Timeut. The number f call attempts that were answered, but then subsequently terminated by the Mass Annuncement Service as it did nt detect any perid f silence n the receiving end in the first 30 secnds f the call. Call attempts will nly be registered as Timeut if autmatn detectin is enabled and the Mass Annuncement Service is cnfigured t play annuncements t autmatns. Busy. The number f call attempts that were rejected because the called cntact was busy. Autmatn. The number f call attempts that were answered by an autmatn and subsequently terminated by the Mass Annuncement Service. Call attempts will nly be registered as Autmatn if autmatn detectin is enabled and the Mass Annuncement Service is cnfigured t nt play annuncements t autmatns. Failed. The number f calls that failed t set up crrectly. End type. The reasn that the Mass Annuncement Service was stpped. This will be ne f the fllwing reasns: All calls were cmpleted successfully. The scheduled Stp calling date / time was reached. The Maximum attempts per cntact was reached. The Mass Annuncement Service was ended manually in the GUI r TUI. Yu can click n a specific instance when the Mass Annuncement Service was started fr a call detail reprt, in the lwer panel, displaying the number, name and status f each cntact, and the status f the call attempts made t each cntact. Administratr Web Interface Reprts page: call detail reprt Yu can dwnlad the call detail reprt in CSV frmat (cmpatible with Micrsft Excel) by clicking n the Dwnlad call detail reprt link abve the reprts panel. Number. The telephne number f the called cntact. Name. The name f the called cntact, as set in the Name field in the Lists page. Status. The utcme f the call attempt. This will be ne f the fllwing: 18 P age

19 The Mass Annuncement Service was unable t place the call. The call attempt was unanswered but the Mass Annuncement Service will retry. The last available call attempt was unanswered. The call attempt was answered but the duratin f the call was insufficient t cmplete playback f the annuncement r t meet the Minimum successful call time. The call attempt was answered and the call was cmpleted. Unsuccessful call attempts. The number and utcme f any unsuccessful call attempts. This includes the fllwing: Unanswered. The number f call attempts that were nt answered. T shrt. The number f call attempts that were answered but whse duratin was insufficient t cmplete playback f the annuncement r t meet the Minimum successful call time. Timeut. The number f call attempts that were answered, but then subsequently terminated by the Mass Annuncement Service as it did nt detect any perid f silence n the receiving end in the first 30 secnds f the call. Call attempts will nly be registered as Timeut if autmatn detectin is enabled and the Mass Annuncement Service is cnfigured t play annuncements t autmatns. Busy. The number f call attempts that were rejected because the called cntact was busy. Autmatn. The number f call attempts that were answered by an autmatn and subsequently terminated by the Mass Annuncement Service. Call attempts will nly be registered as Autmatn if autmatn detectin is enabled and the Mass Annuncement Service is cnfigured t nt play annuncements t autmatns. Failed. The number f calls that failed t set up crrectly. Time f last call. The data and time f the mst recent call t this cntact. Lg Off The Lg Off buttn ends yur use f the Administratr Web Interface. Click n this buttn when yu have finished using the interface. If the Mass Annuncement Service is in prgress, lgging ff des nt stp the service. Yu can lg n again t cntinue using the Administratr Web Interface. 19 P age

20 NITCOSphere Vic Using the Vic System The vic system is menu driven. Listen t the vice prmpts and then press the keys n yur phne t select which ptins yu wuld like. Accessing Vic - The first time yu access yur vic bx yu will be asked t set up yur mailbx, and recrd yu name and a greeting t be played by callers. When yu have ne r mre unheard vice messages waiting, yur phne will play a stuttered dial tne when yu pick up the handset and will see a visual indicatr if yur phne has ne. - Frm yur wn phne: Press the Messages buttn r dial *98. Enter yur vic passwrd If yu have new messages, the messages will be identified. After hearing any new messages, yu will be presented with the Vic Main Menu. The Main Menu ptins are listed in the next clumn. - Frm anther phne: Frm an external phne either: 1. Dial the vic access number Dial yur main telephne number and press * When prmpted, enter yur 10 digit number. When prmpted, enter yur vic passwrd + #. If yu have new messages, the messages will be identified. After hearing any new messages, yu will be presented with the Vic Main Menu. The Main Menu ptins are listed in the next clumn. VOIC MAIN MENU Actin Key Play Inbx Messages 1 Send Messages 2 Wrk with Greetings 3 Mail Bx Settings 4 Access Deleted Messages 6 Lg n as a different user 7 Help 0 Exit Vic system * MESSAGE PLAYBACK OPTIONS Actin Befre During After Message message Message Skip Message 9 N/A N/A Reply t Message Delete Mark as New Send a Cpy Repeat Message Pause/Resume Back t Menu * * * Next Message # # # 20 P age

21 Frwarding A Message: - While listening t messages, yu can send a cpy f the message t anther recipient. T Frward the current message, press 5. Enter an extensin number r Distributin Grup Number. Repeat this step until yu ve entered all the desired destinatins. Press # when finished entering destinatins. Yu will be prmpted t recrd an intrductin. After the tne, recrd yur intrductry message and press # when finished. Press # t send. Press 1 fr delivery ptins: DELIVERY OPTIONS MENU Actin Befre Message Review the message 1 Mark message as urgent 2 Mark message as private 3 Re-recrd yur message 4 Request a delivery reprt 5 Request a read reprt 6 Add r remve recipients 7 Schedule the message t be delivered in the future 9 Send the message as is # Exit r Cancel press * Replying T A Message Dialing The Originatr: - While listening t a message, yu can call the persn back by pressing 4 and selecting ptin 1. - This capability will nt wrk if the vic system was nt able t identify the Caller ID infrmatin when the riginal vic was received r if yur phne is cnfigured with call restrictins which prevent yu frm calling the riginatr s number. Changing Yur Vic Passwrd - Access yur vic bx. - Frm the Main Menu, Press 4 t change yur settings. - Press 3 fr security ptins. - Press 1 t change the PIN. Recrding Yur Persnal Greeting - Access yur vic bx. - Frm the Main Menu, Press 3. - T set up a persnal greeting press 1. - T set up a system generated greeting r t change the recrding f yur name press P age

22 - T change the greetings that callers hear when yu re busy press 5. - If yu dn t recrd a persnal greeting, a generic greeting will be played. Accessin Cmmunicatr Fr Yur Desktp: Yur NITCO phne service can be used t make r receive calls frm yur desk phne, yur PC r Mac and yur mbile devices. Fr this t wrk n yur desktp yu ll need t install the Accessin Cmmunicatr sftware n yur PC r Mac. This guide helps yu t d that. Check Yur Cmputer Is Cmpatible Accessin Cmmunicatr fr Desktp wrks n PCs that have Windws 7 r later versins. It als runs n Macs that Have OS X 10.7 r later versins. Yu can use yur cmputer s built-in micrphne and speakers but yu ll have much better audi quality if yu use a headset. Accessin Cmmunicatr wrks with mst cmmn headsets, including Bluetth. It will even wrk with the answer/reject call buttn n sme headsets. Find Yur Passwrd Yu ll need yur NITCO CmmPrtal phne number and passwrd t start using Accessin Cmmunicatr fr Desktp. If yu dn t have this infrmatin, call us n Dwnlad And Install The Sftware First dwnlad Accessin Cmmunicatr fr Desktp frm CmmPrtal frm the Apps tab. When prmpted, save the file. Find it in yur dwnlads flder and then pen it t begin the installatin prcess. Explring Accessin Cmmunicatr Accessin Cmmunicatr fr Desktp is like having yur desk phne n yur cmputer. Yu can make and receive calls, hld calls and make three-way calls. Yu can als use it t send instant messages t ther peple in yur crprate directry wh are using Accessin Cmmunicatr, n matter what device they are using. Accessin Cmmunicatr uses Wi-Fi, bradband r mbile data services that are available and cnnected t yur cmputer. Making Calls Making a call is as easy as entering the number n the keypad r clicking n a cntact s call buttn, if yur cntact has mre than ne number, yu can chse which ne t call frm the drp-dwn list. If the persn yu are calling has caller id, they ll see yur individual NITCO phne number. 22 P age

23 Receiving Calls When smene calls yur NITCO number yu ll see a pp-up bx n yur cmputer screen. Yu ll als hear a ringing tne thrugh yur speakers r headset. The pp-up shws the number f the persn calling yu. If that persn s details are already in yur cntact list, yu ll als see the caller s name. Depending n the ther services yu have frm NITCO yu may see the incming call n yur desk phne, n yur mbile phne r n a tablet device. Yu answer the call n whichever devices is mst cnvenient fr yu. During The Call While a call is in prgress, yu ll see a call windw. Yu can use this windw t: - Open A Dial Pad - Place The Call On Hld - Transfer The Call T Anther Number - Adjust Yur Micrphne Or - Headset Vlume - End The Call Yu may receive a call while yu are already n anther call. If yu answer the new call, the current call will autmatically be placed n the tw calls using the windw fr each ne. Send The Call T Smene Else Use the transfer buttn t send any call t anther number. A menu will pp-up allwing yu t pick the number fr any cntact r t type in a cmpletely new number. Chsing Which Calls T Receive - If yu have ne f the NITCOSphere Call Managers Click n the status selectr t reveal Mre Optins at the end f the menu. This pens the Call Manager Status windw. Here yu can chse hw calls are treated depending n wh the call is frm. Yu can chse hw calls are treated depending n wh the call is frm. Yu can als chse yur preferences fr hw calls shuld be handled if they are frm annymus numbers, frm VIP s r frm numbers n yur Unwanted callers list. Available-D Nt Disturb-Frward My Calls If yu have ne f the NITCOSphere Call Managers Yu can tell Accessin Cmmunicatr hw t handle yur incming calls. Nte: Any actins taken will als affect yur landline phne as well. - Chse between: Available D Nt Disturb Frward Calls T Specific Number - If DO NOT DISTURB is selected, callers will hear a recrded vice annuncement saying that yu are unavailable and will then be cnnected t yur vic . Nne f yur devices will ring until yu turn ff D Nt Disturb. - Yu can als tell Accessin Cmmunicatr t FORWARD ALL YOUR CALLS t anther number. Click this ptin and yu ll be prmpted t enter the number 23 P age

24 Nte that when yu change yur availability status r set up a frwarding number, the change applies n every device which yu are using Accessin Cmmunicatr. S if yu step away frm yur cmputer and frget t change yur status, just d it frm the Accessin Cmmunicatr app n yur mbile phne (if installed). Yur Cntact List Accessin Cmmunicatr fr Desktp assembles a cntact list fr yu t use. Depending n hw yur service is set-up, this cntacts list may include: - Cntacts that yu type directly int Accessin Cmmunicatr fr Desktp. - Cntacts that are cntained in the Outlk r Mac lcal address bk that is stred lcally n yur cmputer. - Cntacts that are in CmmPrtal cntacts - Cntacts that are in yur crprate directry. Emergency Calls Accessin Cmmunicatr lets yu make calls frm anywhere n the mst cnvenient device. If yu place a 911 call frm Accessin Cmmunicatr, the 911 peratr may nt be able t identify where yu re calling frm. Favrites Fr quick access t frequently-called peple, add them t yur favrite list. Use the right-hand muse buttn t click n any cntact and chse Add t Favrites frm the drp-dwn list. Favrites will appear in the Favrites list and in the Cntact list. Privacy And Prtectin If cnfigured t autmatically sync with Outlk, Accessin Cmmunicatr fr Desktp intrduces a surce fr cntacts t be viewed and edited. Fr Mbile: Yur NITCO phne service can be used t make r receive calls frm yur desk phne, yur PC r Mac and yur mbile devices. Fr this t wrk n yur mbile phne r tablet device yu ll first need t install the Accessin Cmmunicatr app. This guide helps yu t d that. Check Yur Device is Cmpatible Accessin Cmmunicatr fr Mbile wrks n these mbile devices: - Andrid phnes and tablets with ARM Chips running (Gingerbread) r later versin - iphne 3GS, 4, 4s running IOS5 r later. - ipad running IOS5 r later. Find Yur Passwrd Yu ll need yur NITCO CmmPrtal phne number and passwrd t start using Accessin Cmmunicatr fr Mbile. If yu dn t have this infrmatin, call us n P age

25 Dwnlad and Install App First Dwnlad Accessin Cmmunicatr fr yur mbile device frm yur app stre. Once dwnladed pen it t begin setup prcess. Explring Accessin Cmmunicatr Accessin Cmmunicatr fr Mbile is like having yur desk phne n yur mbile and a whle lt mre. Yu can make and receive calls, hld calls, transfer calls and make three-way calls. Yu can even push and pull calls ver t yur phne frm ther twinned devices, mid-call. Yu can als use it t send instant messages t ther peple in yur crprate directry wh are using Accessin Cmmunicatr, n matter what device they are using. Accessin Cmmunicatr uses Wi-Fi r mbile data services that are available and cnnected t yur mbile phne, s yu can make and receive calls withut using yur mbile phne minutes. Making Calls T make a call enter the number yu are calling int the Accessin Dialer r simply tap n the cntact and tuch the cntact s number yu wuld like t call. Accessin Cmmunicatr fr Mbile will rute the call ver Wi-Fi r using 3G/4G/LTE mbile data. If the persn yu are calling has caller id, they ll see yur individual NITCO phne number. Receiving Calls When smene calls yur NITCO number, the Accessin Cmmunicatr App will ffer yu the chice t accept r reject the call. Depending n the ther services yu have frm NITCO yu may see the incming call n yur desk phne, n yur desktp r n a tablet device. Yu answer the call n whichever device is mst cnvenient fr yu. Calls directly t yur Mbile number utilize the devices native dialer as nrmal. During The Call While the call is in prgress, yu ll have these ptins: - Mute the Call - Open Dial Pad - Turn On Speaker Mde - Mute The Call - Open Dial Pad - Turn On Speaker Mde 25 P age

26 WHEN ANOTHER CALL COMES IN Yu may receive a call while yu are already n a call. Accessin Cmmunicatr fr Mbile will give yu the chice t: - Hld the existing call and answer the new call - End the existing call and answer the new call - Ignre the new call Chsing Which Calls Yu Receive - If yu have ne f the NITCOSphere Call Managers A quick swipe away r tuch the 3-line navigatin icn frm the Accessin Cmmunicatr cntacts list reveals all the ther cntrls that yu need t access the many rich features f Accessin Cmmunicatr fr Mbile. Call Manager lets yu decide wh can reach yu and when, yu can tell Accessin Cmmunicatr hw t handle yur incming calls. Chse between: - If DO NOT DISTURB is selected, callers will hear a recrded vice annuncement saying that yu are unavailable and will then be cnnected t yur vic . Nne f yur devices will ring until yu turn ff D Nt Disturb. Be sure t use it carefully! - Yu can als tell Accessin Cmmunicatr t FORWARD ALL YOUR CALLS t anther number. Click this ptins and yu ll be prmpted t enter the number. Nte that when yu change yur availability status r set up a frwarding number, the change applies n every device n which yu are using Accessin Cmmunicatr. S if yu temprarily misplace yur 26 P age

27 mbile and frget t change yur status, just d it frm the Accessin Cmmunicatr fr desktp app n yur PC r Mac (if installed) r n yur ipad. Yur Cntact List Accessin Cmmunicatr fr Mbile pens autmatically t yur Accessin cntact list. Depending n hw yur service is set-up, this cntacts list may include: - Cntacts that are cntained in the cntacts list that is already n yur phne. - Cntacts that are in yur crprate directry. - Cntacts that are in CmmPrtal cntacts. Accessin Cmmunicatr fr Mbile prvides the user with access t crprate directry and CmmPrtal cntacts directly n the installed device. Thse extra cntacts will be autmatically remved if yu uninstall Accessin Cmmunicatr later. When yu are inside the Accessin Cmmunicatr app and lking at the cntacts page, yu can press yur phne s menu buttn r actin bar t chse which f yur cntacts are presented t yu when yu are using Accessin. Settings Scrll thrugh the ptins in Settings t make sure they are the nes that yu want. Nte that many f the settings like ringtne and ntificatin sunds are adpted frm the settings that are already in yur phne r mbile device. This sectin f the app als allw yu t make imprtant chices abut services that Accessin Cmmunicatr can use. Yu can specify that it shuld nly use Wi-Fi r bth Wi-Fi and mbile data. This can be very imprtant if yu have a lw mbile data allwance r if yu are raming, when mbile data use may be cstly. Visual Vic If yu have a vice message, the indicatr will change clr and indicate the number f messages received. Click n the message buttn t see a list f messages received. Nte: Accessin Cmmunicatr has advanced call ruting features. If yu typically dial yur wn phne number t reach vic yu may find this ptin is n lnger available t yu. If yu need t dial int yur vic frm a device that has Accessin Cmmunicatr, please dial this vic access number : Emergency Calls If yu place a 911 call frm Accessin Cmmunicatr fr Mbile, it will attempt t make the call using the native cell phne dialer subject t availability and cverage limitatins. 91 calls cannt be made frm tablet devices at any time. 27 P age

28 Privacy and Prtectin Accessin Cmmunicatr fr Mbile adds a new surce f cntacts that can be displayed but it never changes any that were there already. If yu add a cntact directly int Accessin Cmmunicatr fr Mbile, it will pen the usual cntact management feature n yur phne. Cntact entered directly n yur mbile device (nt in Accessin and existing cntacts cllected frm yur lcal cntacts list always stay n yur phne. Only thse cntacts entered directly int the Accessin Mbile applicatin are upladed t yur cntacts n ur servers. General Call Service Cntrls These services apply t general call services cnfiguratin fr Screen List Editing. - Screen List Editing This service allws yu t manage the list f pre-defined numbers t which a particular call treatment is applied. The call services that use the Screen List Editing menu t manage lists f pre-defined numbers are Selective Call Frwarding, Selective Call Rejectin, and Pririty Call (including Pririty Call n Call Waiting). Instructins n hw t access the Screen List Editing menu fr each f these services are given separately in the relevant sectins. Setting up Screen List Editing: T set up thrugh yur handset: Dial the relevant access cde fr the call service required. An annuncement indicates the current status f the service. The Screen List Editing menu ffers a series f ptins, including reviewing the list f numbers, adding r remving entries, and deleting the entire list. Yu can chse t add the last calling number t the list even if the number was annymus (the caller chse t withhld their number). At n time are annymus numbers revealed t yu in the menu system. Instead, there is an annuncement such as: the service is active and there are tw annymus entries n the list. Speed Dialing cdes cannt be used in the Screen List Editing menu. The fllwing cdes are used in the Screen List Editing menu: 0 t hear the main instructin menu 3 t turn the call service n r ff # t add a number t the list, then 01 t add the last calling number t the list 1 t review the list f numbers, the 07 t delete an individual number frm the list * t delete an individual number n the list 08 t delete all the numbers n the list 09 t delete nly the annymus entries n the list Yu may dial during annuncements fr faster service. 28 P age

29 Call Frwarding Services These services apply t calls that are nt answered n yur NITCO telephne and are frwarded t anther number. They include Uncnditinal Call Frwarding, Busy Call Frwarding, Delayed Call Frwarding, Selective Call Frwarding, Remte Call Frwarding, Simring and Find Me Fllw Me. Nte: If yu use NITCOSphere Easy Call Manager (EAS) r Incming Call Manager (ICM), yu are recmmended nt t cnfigure phne-based call frwarding using any f the NITCOSphere Call Frwarding Services. All call frwarding shuld be cntrlled by Easy Call Manager (ECM) r Incming Call Manager (ICM), t avid any cnfusin ver which call frwarding settings take precedence. - Uncnditinal Call Frwarding (UCF) This service frwards all yur incming calls t an alternative number, withut ringing yur NITCO phne first. Setting up UCF: Frm a land line phne: If yu have a preset call frwarding number: Dial *72 Wait fr a cnfirmatin tne If yu want t set up a call frwarding number: Dial *72 Wait fr a cnfirmatin tne, then dial the number t frward t Wait fr the curtesy call t be answered, r fr the cnfirmatin tne Frm Accessin, Digital Vice service, r Hsted PBX: Dial *72 fllwed by the number t frward t Wait fr the cnfirmatin tne T Disable UCF, press *73 - Busy Call Frwarding (BCF) busy. This service frwards incming calls t an alternative number nly when yur line is Setting up BCF: If yu have a preset Busy Call Frwarding number: Dial *90 Wait fr cnfirmatin tne If yu want t set up a Busy Call Frwarding Number: Dial *90 Wait fr cnfirmatin tne, then dial the number t frward t Wait fr the cnfirmatin tne Frm Accessin, Digital Vice service, r Hsted PBX: Dial *90 fllwed by the number t frward t Wait fr the cnfirmatin tne 29 P age

30 T disable BCF, press *91 - Delayed Call frwarding (DCF) This service frwards calls frm yur NITCO line t an alternative number nly if the calls are nt answered n yur NITCO line. This service als applies t calls that cannt be cnnected because the line is unavailable; unless yu als have Unavailable Call Frwarding set up (this service takes precedence ver Delayed Call Frwarding). This applies t calls that cannt be cnnected t the dialed number. Setting up DCF: If yu have a preset Delayed Call Frwarding number: Dial *92 Wait fr cnfirmatin tne If yu need t set up a Delayed Call Frwarding number: Dial *92 Wait fr a cnfirmatin tne, then dial the number t frward t Wait fr cnfirmatin tne Frm Accessin, Digital Vice Service, r Hsted PBX Dial *92 immediately fllwed by the number t frward t Wait fr cnfirmatin tne T disable DCF, press *93 - Selective Call Frwarding (SCF) This service allws yu t select a list f calling numbers whse calls will autmatically be frwarded. All calls frm numbers n this list are frwarded n t a single alternative frwarding number. T set up SCF via the Screen List Editing menu, press *63 - Remte Call Frwarding (RCF) This service allws yu t access and change yur call frwarding cnfiguratins frm any phne T use RCF: Call the Remte Call Frwarding access number: Enter yu NITCO phne number and yur PIN when prmpted. Enter the Call Frwarding access cde yu require (fr example, t access Uncnditinal Call Frwarding, enter *72). Cnfigure the call service as fr nrmal Call Frwarding cnfiguratins - Simring This service prvides a way fr yu t cnfigure additinal numbers (up t a max f 32) which will ring at the same time as yur wn number, any f which can answer the call 30 P age

31 T enable r disable the service thrugh a handset, yu dial: *361 t enable *362 t disable Additinal numbers t call can be cnfigured using Cmmprtal r Web Self-Care. - Find Me Fllw Me This service prvides a way fr yu t set up additinal numbers that will ring instead f r as well as yur wn number, any f which can answer the call. A pre-defined rder is used t determine which number(s) t ring next. Once ne number has answered the call, ringing n the ther set numbers is stpped. T enable r disable the service thrugh a handset, yu dial: T enable Find Me Fllw Me, press *371 T disable Find Me Fllw Me, press *372 Rules (numbers t be called, and the rder in which they are called) can be cnfigured using CmmPrtal r Web Self-Care. Incming Call Services These services apply t incming calls t yur NITCO telephne, and allw yu t filter imprtant and unwanted calls. They include Selective Call Rejectin, Annymus Call Rejectin, D Nt Disturb, Selective Call Acceptance, and Pririty Call. - Selective Call Rejectin (SRC) This service allws yu t specify a list f numbers frm which incming calls are autmatically rejected. If the Caller ID n an incming call matches ne f these numbers, a rejectin annuncement is played t the calling party. Setting up SRC: T set it up via the Screen List Editing menu n yur handset, press *60 - Annymus Call Rejectin (ACR) This service autmatically rejects all calls fr which the caller has withheld the calling number. This may be because the caller s line is cnfigured never t send the calling number, r because the caller has dialed an access cde t blck the number befre making the call. Hw t enable r disable ACR T enable ACR, press *77 T disable ACR, Press *87 - D Nt Disturb This service allw yu t blck yur line temprarily t prevent incming calls. Outging calls can still be made as nrmal, but incming calls are nt cnnected; instead, the caller hears an annuncement that yu are nt currently accepting calls. 31 P age

32 Hw t enable r disable DND: T enable DND, press *78 T disable DND, press *79 - Selective Call Acceptance This service wrks alngside D Nt Disturb, as described in D Nt Disturb (DND). It allws yu t blck yur line temprarily t prevent incming calls, but t allw calls frm precnfigured numbers thugh. Outging calls can still be made as nrmal, but incming calls frm numbers that are nt n yu cnfigured list are nt cnnected; instead, the caller hears an annuncement that yu are nt currently accepting calls. T set up this service thrugh a handset, yu dial an access cde, which will take yu int the Screen List Editing menu system, as described in Screen List Editing. Nte: if yu enable Selective Call Acceptance this way, yu will als enable D Nt Disturb, because Selective Call Acceptance depends n D Nt Disturb t wrk. T access Selective Call Acceptance, press *64. - Pririty Call Als, enabling and disabling and D Nt Disturb will enable and disable Selective Call Acceptance. This service allws users t select a list f numbers frm which incming calls will ring with a distinctive tne. T set up this service thrugh a handset, yu dial an access cde, which will take yu int the Screen List Editing menu, as described in Screen List Editing. T cnfigure Pririty Call via the Screen List Editing menu, press *61 Message Services These services apply t messages left n yur line. - Reminder Call This service allws yu t bk calls frm yurself at a set time f day. Yur phne rings at the requested time, and an annuncement is play when yu answer. If yu d nt answer, the phne will cntinue t ring until the call is time ut by the phne r ther devices in the call (typically after ringing fr a minute r lnger). Hw t set up Reminder Calls frm yur handset: Dial the apprpriate access cde (see belw) An annuncement will prmpt yu t dial the desired time, in 24-hur clck frmat, fllwed by # An annuncement will cnfirm that the reminder has been set, with the ptin t cancel at this pint if desired. Hw t enable a regular reminder call thrugh yur handset: Dial the apprpriate access cde (see belw) 32 P age

33 An annuncement will prmpt yu t dial the desired time, in 24-hur clck frmat, fllwed by # An annuncement will prmpt yu t dial the repeat ptin cde (see belw) fllwed by # The ptins are every Mnday (1) t every Sunday (7), every weekday (8) and every day (9) An annuncement will cnfirm that the reminder has been set, with the ptin t cancel at this pint if desired. Yu can set up a prgrammable telephne key t enable a reminder call at a particular time: this may be useful if yu frequently need t set up a reminder call at the same time f day, but yu d nt need it every day r every week s a regular reminder call is nt apprpriate. T d this, specify the cmplete string that yu wuld dial using the handset: the access cde, fllwed by the time, fllwed by #. Regular reminders cnflict if they are set fr the same time and their repeat ptins have a day in cmmn. It is nt pssible t cnfigure cnflicting regular reminders. The access cdes fr this service are as fllws. T enable an individual reminder, press *310 T disable all individual reminders, press *311 T disable ne individual reminder, press *312 T check individual reminders, press *313 T enable a regular reminder, press *314 T disable all regular reminders, press *315 T disable ne regular reminder, press *316 T check regular reminders, press *317 - Unified Messaging This service adds efax-handling capabilities. This feature is an extensin f the Vic service. This service is nly available if yu subscribed t Vic in additin t this NITCO Vice feature. If yu d nt have this service and wish t, call t have it added. Many f these features are available t yu. Features Virtual fax line Shared vice/fax line Fax display Frward as Header playback Descriptin If yu are a light user f the fax service, yur service will autmatically detect when it is receiving a fax and deliver it t yur mailbx. Using CmmPrtal, yu can view the fax message n a PC. It will be delivered as a PDF frmat. Using CmmPrtal, yu can frward the fax message as an attachment t yur chice f address autmatically. Yu will hear details f the sender and date and time the message was received. 33 P age

34 - Live Message Screening This service is an extensin t Vic , allwing screening f incming calls. With Live Message Screening, when a caller is leaving a vic , yur phne rings. If yu have it set, the phne will ring with a distinctive ring. Yu can chse t: D nthing, and allw a vic t be left as nrmal Pick up the phne and listen t the vic being depsited (the caller is unaware at this pint that screening is ccurring) Press 1 t interrupt vic depsit and speak t the caller. If yu d nt already have Live Message Screening and wish t, cntact ur Custmer Service Specialists at Multi-Party Call Services These services apply t calls n yur line that invlve that invlve mre than ne ther party, and include 3-way Calling and Call Waiting. - 3-way Calling (TWC) This service allws yu t call anther party during an existing call and add this party t the call, creating a three-way cnversatin. Hw t use 3-Way Calling: During an active call, flash-hk and then dial the ther persn yu wish t call. If the persn answers, flash-hk again t add bth f yu t the riginal call, cnnecting all three parties. If the third party des nt answer r their line is buys, flash-hk twice t rejin the riginal call. If yu hang up yu will receive a ringback reminding yu that the riginal call is still n hld, and can rejin the call by picking up the phne. This service is knw as 3-Way Calling Ringback. - Call Waiting This service ntifies yu that a secnd call is n the line and allws yu t switch between the calls. Yu are ntified by a tne when a call is waiting. The calling party cntinues t hear ringback until the yu answer the call. Hw t use Call Waiting: There are n access cdes fr enabling, disabling r checking Call Waiting. The service is always enabled by default, and can nly be disabled n a per-call basis using the Cancel Call Waiting Service. When yu hear a call waiting tne during a call, hit flash-hk t swap between the callers. If yu hang up while a call is still n hld, yu will receive a ringback reminding yu t recnnect the call. 34 P age

35 Hw t disable Call Waiting: T disable Call Waiting fr the next call, press *70 befre the call. T cancel Call Waiting during an active call (when Three Way Calling is activated), press *70 during the call. T cancel Call Waiting during an active call when Three Way Calling is nt activated, flash-hk and press *70 during the call (assuming that glbal-level cnfiguratin supprts this ptin) Outging Call Services These services apply t utging calls frm yur line, and allw yu t select the types f utging calls that can be made and use speed dialing cdes t make them. They include Speed Calling, Call Barring, Mandatry Accunt Cdes, and Warm line/ht Line. - Speed Calling This service, als knwn as speed dialing, allws ne-digit r tw-digit cdes t be used as shrtcuts fr selected phne numbers. Yu enter the cde and this is interpreted as if yu had dialed the phne number t which the cde maps. Speed Calling cde defaults are 2-9 and respectively. Hw t use Speed Calling: T use speed calling, dial the speed calling cde and then either dial # r wait fur secnds. T cnfigure ne-digit speed calling, press *74 T cnfigure tw-digit speed calling, press *75 T add a speed calling cde thrugh the handset: Dial the ne-digit r tw-digit access cde (*74 and *75 respectively) Yu will hear a brken dial tne Enter the ne-digit r tw-digit speed calling cde, fllwed immediately by the number t which yu want the number prgrammed. A cnfirmatin tne is played, then after a secnd f silence, either the rerder tne r dial tne is played. T remve a speed calling cde that yu n lnger need, yu can either delete it using CmmPrtal, r use the handset t replace it with anther number. - Mandatry Accunt Cdes This service allws yu t crrelate yur utging calls with a numerical accunt cde which is reprted in billing infrmatin fr the call. The fllwing types f calls can be cnfigured t require an accunt cde. Internatinal Lcal Operatr Premium Directry Enquires 35 P age

36 Lcal Business Grup (calls within a Business Grup, made using intercm cdes, that are billed as lcal calls) Other Business Grup ( calls within a Business Grup, made using intercm cdes, that are billed as anything ther than lcal calls) Natinal, including lng-distance Reginal Carrier dialed Certain types f call never require an accunt cde. These are Tll-free calls Calls t service access cdes Emergency calls Setting up Mandatry Accunt Cdes: All cnfiguratins f this service takes place in CmmPrtal. - Warm Line This service gives yu the ability t have yur line cnfigured with anther number that is dialed autmatically when the phne has been ff the hk fr a specific amunt f time. This allws yu t have a default utging call, which can be useful t peple wh may nt be able t reliably dial a number withut assistance. Setting up Warm Line: All cnfiguratins f this service takes place in CmmPrtal. - Ht Line This service gives yu the ability t have yur line cnfigured with anther number that is autmatically dialed when the phne is taken ff the hk. Setting up Ht Line: All cnfiguratins f this service takes place in CmmPrtal. Teen Service Teen Service allws yu t have up t three additinal numbers while retaining nly ne physical line. Calls t the additinal numbers g thrugh t the existing phne line, but have a distinctive ring tne fr each number. Outging calls are made nly frm yur primary number. Cmmn uses fr this service are: A Ht Line service, where high-pririty callers are given the additinal number, enabling yu t filter imprtant calls Fr hme-wrkers, where a single phne line may be used fr bth business and persnal calls, and it is desirable t ignre business calls utside wrking hurs. Setting up Teen Service: Cntact a NITCO Custmer Service Specialist at P age

37 Easy Attendant Easy Attendant is an autmatic call answering service aimed at business custmers that delivers an interactive menu t callers, including playing an initial greeting and ther recrded annuncements. Easy Attendant can be used as an immediate answering service, an ut-f-hurs receptinist, r t transfer callers t a custmer's vic accunt. Custmers can either advertise the Easy Attendant line's telephne number t callers, r use Call Frwarding Services t frward calls frm an existing line t the Easy Attendant line when required. Custmers can turn Easy Attendant n and ff; when turned ff incming calls can be frwarded t a number cnfigured by the custmer r administratr, r an annuncement can be played. Easy Attendant sample screensht The CmmPrtal Easy Attendant allws the custmer t recrd an initial greeting and set up actins and recrd annuncements that are assciated with Keys 1-9 n the caller's telephne keypad. Sme f the fllwing key actins are nly available with Easy Attendant Service. Actins Unassigned Play annuncement Transfer t phne Transfer t vic Dial by extensin Descriptin This is the default fr each key Play annuncement recrded by the custmer, fr example giving the pening hurs f business Transfer t a number specified by the menu ptin. This number need nt belng t the custmer. Transfer t a mailbx specified by the menu ptin. Enter an extensin number t transfer t that number. This number must have been cnfigured in a list f valid extensins. Alternatively, when Easy Attendant is used tgether with a business grup, 37 P age

38 Dial by name Transfer t peratr the list f extensins fr the business grup may be used (and is autmatically updated when changed). Transfer t a named persn by keying in their first r last name using the letters n the telephne keypad. As fr dial by extensin, the target must be cnfigured in a list f valid extensins r be within the cnfigured Business Grup. Transfer the call t the peratr (receptinist) number assciated with Easy Attendant (r, when Easy Attendant is used tgether with a Business Grup, the number assciated with the Business Grup r Department). The special key 0 always selects this ptin, if an peratr number is cnfigured fr Easy Attendant. Otherwise this key is unassigned. Premium Attendant Premium Attendant is an advanced call answering service, targeted at business subscribers whse needs exceed Easy Attendant (described n page25). Like Easy Attendant, Premium Attendant delivers an interactive menu t callers, including playing an initial greeting and ther recrded annuncements. Premium Attendant includes all the features f Easy Attendant, and the fllwing additins. Actins Multi-level menus Transfer t vic by name r number Intercept mailbx Cnfigurable errr behavir Enhanced scheduling Recrding uplad Descriptin A key press may activate a further menu, allwing cnvenient navigatin f a wider set f ptins. Callers may be transferred directly t vic , withut ringing the assciated phne. The caller may select the target by dialing an extensin number r entering a name. The custmer can cnfigure an "intercept mailbx" fr Premium Attendant, and straightfrwardly cnfigure any key t transfer t this pre-cnfigured mailbx. The custmer can cntrl the behavir if the caller prvides invalid input, r n input at all. If desired, the subscriber can set different behavir at different places in the call tree. The custmer may cnfigure up t nine different call trees, each t be used at different times f day r days f the week. Annuncements can be upladed using CmmPrtal, as well as recrded ver the phne, simplifying prcesses when wrking with third-party vice talent. 38 P age

39 As with Easy Attendant, custmers can cnfigure Premium Attendant themselves, using CmmPrtal. This mre pwerful tl is designed fr larger enterprises with mre sphisticated administrative staff yet can still be managed entirely by the custmer. Figure belw illustrates the Premium Attendant Cnfiguratin interface. 39 P age