Participants need to be a registered user by creating an ActiveSG account via the following channels:

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Britton Todd
5 years ago
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1 1. How do I register for the Jr. NBA Programme? Participants need to be a registered user by creating an ActiveSG account via the following channels: Downloading the ActiveSG mobile app on your smart phone Members.myactivesg.com ( Register at any Guest Services Office at all ActiveSG Sports Centres ( and swimming complexes, open daily from 7am to 9:30pm by providing: i. NRIC, FIN or passport for Singapore Citizens or Permanent Residents ("SC/PR"); or ii. Original employment pass or work permit, and passport for foreigners. For participants who are below 12 years old, you will be required to create supplementary membership, tagged to the accounts of their parents/guardians. A reminder will be sent to participants 3 days prior to the event date, indicating the things to bring on the event day.

2 Registration via ActiveSG mobile app Creation of Supplementary Account - Click on tab to show dropdown list - Click on VCard - Click Supplementary to create supplementary account for your child

3 Search for programme - Click on Programmes and input programme name Jr NBA Singapore 2018

4 Registration via Creation of Supplementary Account Search for programme - Click on Programmes - Click on Book Programmes

5 - Input Jr NBA in the keyword column - Click Book and Add to Cart to register

6 2. How do I update my personal particulars? Participants are required to ensure all personal particulars are accurate to receive timely updates on the programme. You may update your personal particulars via: ActiveSG mobile app > VCard > Edit Profile Members.myactivesg.com ( - My Account > Profile > Edit Profile At the Guest Services Office of ActiveSG Sports Centres ( 3. What should I do if I forget my log-in password? You may retrieve your password via: ActiveSG mobile app Log-in> Forget Password Visit members.myactivesg.com ( - Log-in Page> Forget Password The system/app will prompt you to provide your address or mobile number and a link to reset your password will be sent to your registered address or mobile number. 4. When I sign up for the programme, you are asking me to get my parent's/guardian's consent. Why? Parental/Guardian consent are required for all ActiveSG members currently aged years who wish to participate in any programme. Consent can be given via the following ways, Online Consent when you sign up for any programme online, an will be sent to your parent/guardian to seek consent. He/She will have 72 hours or before the registration closing date (whichever is earlier) to respond by clicking on the link included in the , failing which the link will expire and your slot released. Manual Form you may download the Indemnity & Parent Consent Form and complete it before signing up for any programme personally at any ActiveSG Sports Centre. You will be informed of the outcome via when your parent/guardian responds. If consent is given, you will have 48 hours to make payment and confirm your slot. If consent is not given, the transaction will be terminated. For parent/guardian that does not have an address, you may sign up in person at any ActiveSG Sports Centres. Please bring along the completed Indemnity & Parent Consent Form (/~/media/consumer/les/about us/faq/indemnity and parent consent form activity participation.pdf).

7 5. Can I change my ewallet PIN? You can change your ewallet PIN any time by tapping the Change PIN link provided. If you forgot your ewallet PIN, you will have to reset your ewallet PIN via 2 options, members.myactivesg.com ( - Log-in > ewallet > change PIN > Reset PIN. Once reset, the new PIN will be sent to your . Reset at the Guest Services Office Show your ID and our staff still assist you to reset your PIN. For other programme and registration enquiries, you may contact: at Activesg_Basketball@sport.gov.sg For technical enquiries, you may contact: Hotline ( , Monday to Sunday 7am to 10pm), or at helpme@iappsasia.com (mailto:helpme@iappsasia.com)

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