IBM WebSphere Voice Application Access V5 with VoiceXML 2.0 support expands speech enablement possibilities for e-business environments

Transcription

1 Software Announcement May 4, 2004 IBM WebSphere Voice Application Access V5 with VoiceXML 2.0 support expands speech enablement possibilities for e-business environments Overview WebSphere Voice Application Access (WVAA) V5 is a voice portal platform built on WebSphere Portal and VoiceXML technology. WVAA V5 supports VoiceXML 2.0 using the WebSphere Voice Response for AIX VoiceXML 2.0 browser. Solutions built on WVAA enable users to access a wide range of business applications and data virtually anywhere at any time by using a standard telephone or cell phone and their voice. WVAA V5 leverages WebSphere Portal technology. For the user, it takes advantage of the personalization features so that their voice portal can be tailored to fit their needs. For the administrator, it provides a consistent framework for administering users and extending the same portal security features for authentication/authorization across multiple channels. For the developer, WVAA V5 leverages the same programming model as WebSphere Portal (Eclipse-based) to build applications using VoiceXML technology. With WVAA V5, developers can re-use existing code, business logic, and infrastructure and enhance the development process to build VoiceXML applications. Discounted pricing is available for existing WebSphere Portal customers. The expanded features in WVAA V5 can help: Increase productivity using personal productivity tools. Reduce total cost of ownership by re-using existing infrastructure investments in WebSphere middleware and third-party speech technology. Improve customer satisfaction by taking advantage of the latest IBM text to speech (TTS) technology. Enhance the VoiceXML development experience by taking advantage of new graphical interface tools. Empower your workforce by providing voice access to the right information when needed. Key prerequisites Passport Advantage Agreement. A single-byte character set (SBCS) operating system. WebSphere Voice Response for AIX with VoiceXML 2.0 support, or other interactive voice response platforms approved by IBM and compatible with VoiceXML 2.0. Contact your local IBM representative for more information. Planned availability date May 7, 2004: Electronic software delivery May 28, 2004: Media and documentation At a glance WebSphere Voice Application Access (WVAA) V5 enhances the way you conduct business. With WVAA V5, you can use a telephone the way you would use the Web or wireless interfaces to access information. WVAA V5 can: Generate value for mobile users who require an efficient way to interact Help improve the efficiency of mobile workers by enabling voice access to productivity tools ( , calendar, address book, and reminder), enterprise applications, or Web content Support interoperability with existing WebSphere infrastructure including WebSphere Portal and WebSphere Everyplace Access Maximize your investment in speech technology through continued support of open standards like VoiceXML 2.0 specification This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description WVAA V5 delivers a complete and scalable infrastructure for extending business application, productivity tools, or Web content to a standard telephone or cell phone. WVAA V5 includes out-of-the-box voice applications that can help you start using the product quickly. This voice portal platform is built on the WebSphere e-business framework, the underlying technology for WebSphere Portal, and other IBM software products for a consistent and rapid programming model to create and extend business applications. WVAA V5 supports Microsoft Windows 2000 and AIX platforms and includes the following enhancements: Support for various WebSphere products including: WebSphere Portal V5.0.2 WebSphere Voice Server V4.2 WebSphere Voice Response for AIX V3.1 VoiceXML 2.0 and Java Enhancements (electronic image CD part number C506ZNA or with PTF U installed), and update 3.1.0, APAR IY51400/IY52204, PTF U WVAA support for VoiceXML V2.0 specification, updated Voice Aggregator, and Numeric Alias. Sample Reminder portlet based on HTML Reminder portlet included in Portal V5. The ability for users to select their preferred language. Additional language support for WVAA base runtime components, configuration/administration, selected documentation, and one voice portlet. Support for IBM Directory Server V5.1. Update WVAA development bundle to include the updated Voice Toolkit V5.0 for WebSphere Studio and WSSD V5.1.0 components which includes support for VoiceXML 2.0 application development. Functionality Reminder portlet is based on the HTML Reminder portlet included in WebSphere Portal V5 and is intended to show how Web-based applications can be designed and converted to voice applications. Language support allows system administrators and users to pick a voice portal language. During system setup and install of WVAA V5, a default language is selected by the system administrator, however, each individual user has the option of personalizing this language option by selecting the language they want to use when connecting to their voice portal. Languages supported in WVAA V5 include U.S. English, U.K. English, German, and French. Compatibility across WebSphere products WVAA V5 will support compatibility with WebSphere Portal Offering V If you are interested in creating and deploying a complete pervasive solution with Web, wireless, and phone access, you can do so with this release. WVAA V5 is also compatible with WebSphere Voice Server V4.2 and with WebSphere Voice Response for AIX V3.1 (with PTF U installed or electronic image CD part number C506ZNA), plus update 3.1.0, APAR IY51400/IY52204, PTF U497049, for

3 WebSphere Voice Response VoiceXML 2.0 support code as the connection environment. Open standards WVAA V5 is enhanced to support the latest VoiceXML 2.0 language specification and reinforces the IBM strategy to promote and drive open standards and support interoperability with other products that adopt the same open standards. The strategy allows you to preserve and extend your current investment in voice server technology so that you can adapt it to WVAA. Not only will this allow you to leverage your capital investment, but it will also allow you to leverage your investments in voice application development, tooling, and knowledge-base around what you already have in place. Voice Toolkit V5.0 for WebSphere Studio V5 The Voice Toolkit V5.0 for WebSphere Studio, prepackaged with WVAA V5 is enhanced to support the latest VoiceXML 2.0 specification. The components modified include the development toolkit and runtimes. These are necessary to configure a development environment to create, test, and debug custom voice portlets using VoiceXML 2.0. Additional features include: -- Ability to debug your portlet using the Local Debugging environment -- Ability to create VoiceXML applications using the new Graphical Call Flow Builder -- Call Control extensible mark-up language (CCXML) editor -- Natural Language tools -- A migration tool to assist you in migrating your VoiceXML 1.0 applications to VoiceXML 2.0 Additional software included with WVAA V5: WebSphere Portal Enable V5.0.2 WebSphere Studio Site Developer V5.1.0 WebSphere Application Server Edge Components V5.0 WebSphere Translation Server V5.0 IBM Directory Server (IDS)5.1 DB2 Enterprise Edition 8.1 WebSphere Application Server V5.0.2 WebSphere Voice Server V4.2 for WebSphere Voice Response for AIX WebSphere Voice Server U.S. English Language Support V4.2 WebSphere Voice Server U.K. English Language Support V4.2 WebSphere Voice Server French Language Support V4.2 WebSphere Voice Server German Language Support V4.2 WebSphere Voice Server U.S. English Concatenative TTS V4.2 WebSphere Voice Server U.K. English Concatenative TTS V4.2 WebSphere Voice Server French Concatenative TTS V4.2 WebSphere Voice Server German Concatenative TTS V4.2 Voice Toolkit V5.0 for WebSphere Studio WebSphere Studio Site Developer V5.1.0 Accessibility by people with disabilities WVAA V5 is a voice application enabler, which services three types of users, system administrators, application end users, and application programmers. WVAA V5 provides the following accessibility features for each of those user groups: System administrators Does not interfere with keyboard accessibility features built into the operating system Offers text through standard system function calls or through an application programming interface (API), which supports interaction with assistive technology Provides documentation in an accessible format Telephone callers (end users) Allows visual (via Web browser) or auditory (via telephone) information retrieval, benefiting users with a broad range of abilities and assistive devices Provides the opportunity for customers to offer a new input/output modality (speech) for existing GUI portlets, such as travel, weather, and stock information Provides a new input/output modality (speech) for personal management applications (Lotus Notes and Microsoft Exchange) Provides end-user documentation in an accessible format Application programmers Offers the opportunity for developers to offer a new input/output modality for portlets, using a VXML developers environment, and pronunciation tools Product positioning For more information about WVAA V5, other WebSphere products and Pervasive Computing products, contact your IBM Pervasive Computing representative, authorized IBM Business Partner, or visit Trademarks Everyplace is a trademark of International Business Machines Corporation in the United States or other countries or both. WebSphere, AIX, Passport Advantage, DB2, and Lotus Notes are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft and Windows are trademarks of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. Other company, product, and service names may be trademarks or service marks of others

4 IBM US Announcement Supplemental Information May 4, 2004 Offering information Product information will be available through the Offering Information Web site at Information is also available through the Passport Advantage Web site at Publications No hardcopy publications are shipped with this product. The IBM Publications Center The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge. The IBM Publications Notification System (PNS) messages/welcome The PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center. The site is available in English and Canadian French. Hardware requirements Technical information When used with WebSphere Voice Response for AIX The required hardware for WebSphere Voice Response for AIX is based on existing hardware support from WebSphere Voice Response V3.1 (with PTF U installed or electronic image CD part number C506ZNA). Refer to the WebSphere Voice Response product documentation for details. When used with WebSphere Voice Server V4.2 for AIX The required hardware for WebSphere Voice Server for AIX is based on existing hardware support from WebSphere Voice Server V4.2 product offering. Refer to the WebSphere Voice Server product documentation for details. When used with WebSphere Portal Enable for Multiplatforms The required hardware for WebSphere Portal Enable for Multiplatforms is based on existing hardware support for the WebSphere Portal offering. Refer to the WebSphere Voice Application Access InfoCenter documentation or WebSphere Portal Enable for Multiplatforms product documentation for details. WVAA, minimum system requirements: The minimum hardware required for the WVAA server is as follows: Resource Windows Server AIX Server Processor Intel Pentium III pseries POWER3 1.5 GHz or POWER4 450 MHz Memory 2 GB (RAM) 2 GB (RAM) (RAM) Disk Space 3 GB (note) 3 GB (note) Network TCP/IP TCP/IP Other CD-ROM Drive CD-ROM Drive Note: The total amount of space required depends on number of users and amount of application data that you expect to have in the system. For AIX, /home should have a minimum of 200 MB free space (this is required for Database). WebSphere Voice Server V4.2 Server, minimum hardware requirements: The connection environments supported by WebSphere Voice Server software included as part of the WVAA V4.2 offering is WebSphere Voice Server for WebSphere Voice Response. Refer to WebSphere Voice Server V4.2 Software Announcement , dated September 23, 2003, for specific technical requirements. Voice Toolkit V5.0 for WebSphere Studio, minimum hardware requirements: System suitable for running Microsoft Windows 2000 or Windows XP Minimum of an Intel Pentium 500 MHz processor or equivalent (1.0 GHz recommended) 768 MB RAM 150 MB disk space, plus additional space for the selected installed options 150 MB temporary space on the drive specified in your user TMP environment variable A display adapter setting of at least 256 colors with a minimum resolution of 800 x 600 (1024 x 768, or higher, is recommended) Note: Additional disk space, up to 700 MB, is required for each of the Concatenative TTS technologies that are installed. This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

5 Software requirements WebSphere Voice Server for AIX V4.2 Server AIX ML4 WebSphere Voice Server V4.2 for AIX Language support with ASR (included in this package) WebSphere Voice Server V4.2 for AIX CTTS (included in this package) WVAA for AIX Server AIX ML4 or AIX ML1 WebSphere Voice Server for AIX V4.2 Server (included in this package) WVAA for Windows Server Windows 2000 Server (SP4) or Windows 2000 Advanced Server (SP4) WebSphere Voice Server for AIX V4.2 Server (included in this package) WebSphere Voice Response for AIX V3.1 The required software for WebSphere Voice Response for AIX V3.1 (with PTF U installed or electronic image CD Part number C506ZNA), plus update 3.1.0, APAR IY51400/IY52204, PTF U497049, product offering. Voice Toolkit V5.0 for WebSphere Studio Microsoft Windows 2000 (Service Pack 4, or later) or Microsoft Windows XP (service Pack 1, or later) An installed version of one of the following base platforms: WebSphere Studio Site Developer V5.1.0, WebSphere Studio Application Developer V5.1.0, or WebSphere Application Server-Express V5.1.0 For voice application developers using IBM products on non-windows platforms, the solution is to use Windows 2000 or XP as the development platform, and deploy the application to the server on whatever platform they choose. Compatibility Coexistence and interoperability It is strongly recommended that software for WVAA server and WebSphere Voice Server be installed on separate systems. The WVAA software uses the WebSphere Portal Enable V5.0.2 for Multiplatforms server. The WVAA V5 software cannot run on previous WebSphere Portal releases. All required WebSphere Portal Offering software must be installed on the same physical system as WVAA base runtimes. A customer upgrade of WVAA server to WebSphere Portal Offering V5.0, or later, is not supported. WVAA V5 has been enhanced to provide currency and interoperability with WebSphere Portal Enable V WVAA V5 continues to support the VoiceXML 2.0 specification, supported through WebSphere Voice Response for AIX V3.1 to reinforce the IBM strategy to promote and drive open standards and support interoperability with other products that also adopt the same open standards. The strategy will allow customers to preserve and extend their current investment in voice server technology so that they can adapt it to WVAA. Not only will this allow them to leverage their capital investment, but it will also allow them to leverage their investments in voice application development, tooling, and knowledge base around what they already have in place. Hardware considerations: The actual system requirement depends on several factors that can affect minimum system requirements. This includes the following: For WebSphere Voice Server system: The call loading on the IVR system connected to WVS Duty cycle of the WVAA application The number of calls handled during the busiest hour of the day Redundancy requirements For WVAA system: The maximum number of portal users The maximum number of concurrent portal users (channels) The number and requirements of voice portlets installed Planning information Customer responsibilities: It is the customer s responsibility to provide a technician with telephony platform expertise to set up the telephony environment and configure the gateways. It is strongly recommended that planning and implementation of WebSphere Voice Portal Access with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information. Direct customer support: Direct customer support is provided under the terms of Passport Advantage. Twelve months of software maintenance and support is included with the initial licensing of WSDD V5.6. Maintenance renewal options are available. Software support can enhance customers productivity by providing voice and electronic access into the IBM support organization. Support includes help with answers to questions pertaining to usage and suspected software defects for eligible products. Support information, including the IBM Software Support Guide, can be found through the following Web sites: Packaging: WVAA V5 is shipped in Passport Advantage media pack package or is available via an e-image on the Passport Advantage download site. Trade up options are also available for eligible customers. Security, auditability, and control WVAA uses the security and auditability features of the host hardware or software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities

6 Product information Ordering information Licensed function Product Product title group category WVAA IBM Pervasive WVAA Computing Division WVAA V5 is a standalone product with one charge unit per processor. It is available in units of one. Passport Advantage customers should order the applicable One Processor Entitlement licenses in a quantity equal to the number of processors on which they install this product. A processor is defined as any system or node executing all or part of WVAA. For example, two 4-way symmetric multiprocessor (SMP) systems, whether standalone or nodes in a larger system are counted as eight processors. In this situation, order the applicable Passport Advantage part number in a quantity of eight. If one dual processor system will be used, order the applicable Passport Advantage part number in a quantity of two. In addition to the regular Passport Advantage options for licensing and maintenance, IBM is offering a tradeup to WVAA for current WebSphere Portal for Multiplatforms V5.0 (5724-E76) users. WVAA extends the capability of WebSphere Portal for Multiplatforms V5.0 by adding the voice enabling framework and capability to WebSphere Portal. Customers who currently are active Passport Advantage licensed users of WebSphere Portal for Multiplatforms V5.0 (5724-E76), may license WVAA (5724-I12) for a reduced charge. In addition, IBM will allow the customer to retain the license and maintenance to both programs. The tradeup offering and reduced charge is recognition by IBM that the WebSphere Portal customer is already licensed for some of the function contained in the WVAA product. Passport Advantage program licenses Description Voice Application Access Per Processor SW Maintenance Annual Renewal WVAA frm WS Portal Enable Per Processor License & SW Maintenance 12 Months Voice Application Access Per Processor License & SW Maintenance 12 Months Voice Application Access Per Processor SW Maintenance Reinstatement 12 Mon Passport Advantage supply Description Media Pack Multilingual (French, English U.K., German, English U.S.) Windows 2000, AIX V5.x CD-ROM Digital Disk ISO 9660 Standard V5.0.0 Part number E00M5LL D520DLL D520ALL D520CLL Part number BK053ML Passport Advantage customer: media pack entitlement details: Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack. Entitled maintenance Media packs Part offerings description description number WEBSPHR VOICE WVAA 5.0 BK053ML APPLICATN ACCESS Multilingual (French, PROC English U.K., German, English U.S.) Windows 2000, AIX V5.x CD-ROM Digital Disk ISO 9660 Standard Withdrawal of previous Passport Advantage part numbers: IBM will withdraw from marketing the following parts licensed under the IBM International Program License Agreement (IPLA) on June 11, Program name Part description WVAA V4.2.0 WVAA V4.2 (5724-D39) (BL030ML) Orders for these part numbers will not be accepted after the stated effective date of withdrawal, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM. Terms and conditions This product is only available via Passport Advantage. is not available as shrinkwrap. Licensing: IPLA. Proofs of Entitlement (PoE) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. License information (LI) form number: P-AORR-5W9SBZ Limited warranty applies: Yes Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure. Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program. Copy and use on home/portable computer: No Volume orders (IVO): No Passport Advantage applies: Passport Advantage Web site at It Yes and through the

7 Usage restriction: Yes Refer to the following Web site to review a copy of the license for WVAA V5 Software Maintenance applies: Yes Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the program announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and electronic access into the IBM support organizations. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available. While your Software Maintenance is in effect IBM provides you assistance for your routine, short duration installation, usage (how-to), and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at guides/handbook.html Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement. For more information, about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement , dated July 10, 2001, or visit the Passport Advantage Web site at IBM operational support services support line: No iseries software subscription applies: No IBM Electronic Services IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eserver. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent. IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems. The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eserver system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems. To learn how IBM Electronic Services can work for you, visit Passport Advantage Prices For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner. To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU ( ). Trademarks POWER3, POWER4, iseries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both. Passport Advantage, AIX, WebSphere, pseries, and eserver are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Intel and Pentium are trademarks of Intel Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others