Picture by Susie Eustis

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1 Carriier Value Added Serviices Market Strategiies and Forecasts,, Carrier VAS Market Assessment Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts

2 CHECK OUT THESE KEY TOPICS Carriers Adapt System Architecture For Voice And Data, Building Brand Loyalty, Rapid, Flexible Deployments, CARRIER VALUE ADDED SERVICES MARKET OUTLOOK, SOPHISTICATED VALUE ADDED SERVICES BUSINESS MODELS, CONTENT STREAMING TO FRAMES Carrier VAS Market Strategies and Forecasts, The carriers worldwide are positioning to achieve a market presence in broadband services. Carriers are expected to have lower total revenue in the near term, but become increasingly profitable. Their capital expenditures will go down. As software call control replaces circuit switches, it is less expensive to put a network in place and keep it running. Proprietary circuit switch equipment is being replaced with blade computer servers. Softswitches and routers form a significant aspect of the network. Access equipment takes up more of capital expenditure dollars. New network architectures make it less expensive to provide network services. New applications provide increasing numbers of revenue streams. RBOC data services represent a major growth opportunity that provides a worldwide value added services model. Markets at $25.3 billion in 2001 are expected to reach $50.8 billion by These are the most significant markets for the RBOCs going forward. Worldwide value added data services markets at $60.9 billion in 2001 are expected to reach $130.5 billion by Market growth will be driven by participation in wireless communication. Broadband communication is set to begin to replace analog wireline communication by that time.

3 Companies Profiled Market Leaders Telecommunication Service Providers Active in China Alltel Asia Satellite Telecommunications Co. Ltd. AT&T AT&T Wireless Avnet Beijing Telecom Bell Canada British Telecom (BT) Broadwing Communications Cable & Wireless ChannelNewAsia.Com China Mobile China Netcom China Railway Telecom China's State Power Corporation (SPC) China Telecom CommVerge Solutions Deutsche Telekom Diveo Broadband Networks Eircom Fibrlink Flag Telecom France Telecom Global Crossing Golden Bridge Network (ChinaGBN)

4 Hutchison Whampoa Ibasis Jinzhou Port / Jitong Jitong Corporation KDDI Kingcom KMC Telecom KPN International Network Services Level 3 Communications Ministry Of Railways / China Unicom Merger North Pittsburgh Systems / Penn Telecom NTT Optus Partners Tech System Limited (TSL) Photonic Bridges Radiant Holdings / Ntera SingTel Sonera Sonera Entrum SpeedCast Sprint Telcel Telecom Venture Group Limited Telefonica Telia Net Telstra Via Net.Works Wish00 WorldCom WorldCom Restatements

5 Carrier VAS Market Strategies and Forecasts REPORT METHODOLOGY THIS IS THE ONE HUNDRED FIFTY-THIRD REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, AND TELEPHONE EQUIPMENT. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. YOU MUST HAVE THIS STUDY

6 Carrier VAS Market Strategies and Forecasts, Table of Contents CARRIER WORLDWIDE VALUE ADDED SERVICES EXECUTIVE SUMMARY Carrier Value Added Services Market Outlook ES-1 Markets For Leased Lines ES-3 ES.1 Worldwide Value Added Data Services Market Forecasts ES-4 1. VALUE ADDED SERVICES MARKET DESCRIPTION 1.1 Value Added Services Market Opportunities Rapid Development Of Data Services E-Business B To B Global Exchange Services Value Added Services Opportunities Carriers Adapt System Architecture For Voice And Data Carrier Business Strategy Carrier Consolidation Internet Service Provider Business Strategy Building Brand Loyalty System Monitoring Equipment Vendor Mergers And Acquisitions End-To-End Internet Solutions Rapid, Flexible Deployments ATM Applications ADSL / SDSL Cable Modems Frame Relay Managed Services And Outsourcing Solutions System Management Outsourcing Enterprise Networking Services Content Hosting Web Services High Availability And Security Services Data And Internet Services Packet Services Business Internet Services Wholesale Transport Telecommunications Act CARRIER WORLDWIDE MARKET ANALYSIS AND MARKET FORECASTS 2.1 Carrier Value Added Services Market Outlook Value Added Services Market Forces Competitive Forces Worldwide Value Added Growth Platform Expansion, Data and DSL2-2-5

7 2.5 Customer Demands Market Drivers Worldwide Value Added Data Services Market Forecasts RBOC Data Market Shares RBOC Data Services Forecasts Worldwide Leased Line Analysis Worldwide ATM / IP Services Market Forecasts RBOC ATM / IP Analysis RBOC ATM Services Integrated Network Solutions Worldwide Frame Relay Services RBOC Frame Relay Market Share Analysis RBOC Frame Relay Services Forecasts Worldwide DSL Value Added Services RBOC DSL Services RBOC DSL Analysis Web Hosting Internet Services Voice Over IP Services Cable Modems Demand For Broadband Access Worldwide Wireless Services Analysis RBOC Wireless Analysis RBOC Wireless Market Forecasts Wireless Communications Market Trends Wireless Telecommunications Market Forecasts Wireless Infrastructure Build-out Customer Services Electronic commerce RBOC Market Shares Data Dashboards Convergence Means That Voice Becomes Data In The Network Worldwide Wireless Communications Market Driving Forces Wholesale Markets Voice Over DSL Class Services Package Tracking Voice Messaging Services Value Added Broadband Applications Internet Market Driving Forces Web Based Supply Chain Exchanges Exchange Infrastructure Functionality Mission Critical Messaging Services Internet Users Internet Commerce Markets E-Services Go To Market Strategies Internet Traffic Entertainment Video Transmission Integrated access Service Provider Diversity Service Providers ISPs 2-117

8 3. CARRIER VALUE ADDED SERVICES 3.1 Customer Portals AT&T Managed Services Customer Portal AT&T Portal Client Application Service Map AT&T Multiple Layers Of Portal Security MediaOne Singapore E-Commerce Portal Medical Information Platform Service Retail Portal Channels Portal Need To Control Network Bandwidth Next-Generation IP Services Bell Canada / Nortel VoIP China Unicom VoIP Network Major U.S. And Canadian Carrier Nationwide Voice And Data Networks DSL Value Added Services Base DSL Internet Home Networking Services BellSouth DSL SBC DSL Project Pronto SBC / Ameritech DSL Home Networking Bell Canada (Canada) ADSL Wireless Value Added Services AT&T Cellular Network Bellsouth Network And Wireless Services Cisco Mobile IP Mobile Work Services IBM Global Services Fairmont Hotels & Resorts Network Solutions Cingular Wireless Seamless Roaming Between TDMA and GSM Networks Private Virtual Connections (PVCs) For Frame Relay Sprint Sprint / Motorola MCI Worldcom MCI WorldCom On-Net Services MCI WorldCom Data Services Qwest Frame Relay ATM Services BellSouth ATM Managed Services Enterprise Value Added Services Microsoft Corporate Network Airlines / Enterprise / Delta Air Lines Automotive / Telematics Communication Cox Business Services Hospitality Network Research and Education Network Value Added Services Missouri Research and Education Network New York State Education and Research Network U.S. Postal Service Transportation Department Province Of New Brunswick Western International Communications Emergency Systems Bellsouth Emergency Systems Conferencing 3-45

9 Merrill Lynch MeetingPlace Video Conferencing SBC Videoconferencing TeleConference Services AT&T TeleConference Interactive Voice Response Service Platform NTT Communication Interactive Voice Response E-Learning Solutions Verizon / Cisco Partnering Metropolitan-Area Network (MAN) BellSouth Data Carrier Value Added Services Broadband Positioning Sonet/SDH Vs. Metro IP Ethernet And Gigabit Ethernet Networks Vs. Metro IP Global Communications Networks AT&T / IBM Global Communications Network AT&T And IBM Core Business Strategy Cable & Wireless U.S. High-Speed Network Backbone Solutions Hutchison Telecommunications / Global Crossing Level 3 Communications Intelligent Value Added Services Telefónica Móviles España Rich Instant Messaging Platform Telekomunikacja Polska S.A Advanced, Customized IP Services Deutsche Telekom LambdaUnite MSS Metro Networks Ntera Enhanced Voice Over IP Network Value-Added Services Constraints Bharat Sanchar Nagam Limited (BSNL) Switching Systems AT&T Intelligent Optical Network CARRIER VALUE ADDED SERVICES 4.1 Sophisticated Value Added Services Business Models ASP Services For Groupware Internet Marketplace NTT Music Initiatives Mail Gateway Service Industry Specific Value Added Services Content Delivery Services NTT Communications' Streaming Service Content Delivery Data Replication Advanced IP Services Content Delivery Content Delivery Bringing Information Close To Users Content Delivery System Requirements Dynamic Content Goes Beyond Static Content Last-Mile Content Delivery Revenue-Enabling Services / Akamai Advertising Content Streaming Open Streaming Ad Delivery Platform Customer Service Network Operations Command Center Web Hosting 4-21

10 4.7.1 Impact Of E-commerce Web Hosting Solution Portfolios Web Hosting Managed Services Service Description Benefits Domain Registration Web Hosting Brands Web Hosting Security Solutions KPN / Qwest Enterprise Internet Business E-Services Benefits E-Services Approach E-Services Challenge E-Services Partnering Business Models Content Streaming To Frames Open Streaming Ad Delivery Platform Content Streaming To Frames Within A Site Content Delivery Data Replication Online Advertising E-Services Is The Business Model Caching Core Technology Integrated Solutions For Scaling The Internet Traffic Servers Media Technology Search Services Electronic Micro Payment Service NTT Electronic Payment Service Calle Electronic Catalog Aggregation Services Web Outsourcing Services Market Issues CARRIER VALUE ADDED SERVICES COMPANY PROFILES 5.1 Bankruptcies Telecommunication Service Providers Active in China Alltel Asia Satellite Telecommunications Co. Ltd AT&T AT&T Positioning Restructuring Of AT&T Concert AT&T Canada AT&T Business Services AT&T Consumer Services AT&T Broadband AT&T Liquidity AT&T Managed Services AT&T Wireless Avnet Beijing Telecom Bell Canada 5-21

11 5.10 British Telecom (BT) British Telecom BT Group Plc Chinese Partner BT Demands Of Next Generation Systems British Telecom Revenue Broadwing Communications Cable & Wireless Cable & Wireless / Exodus Cable and Wireless China ChannelNewAsia.Com China Mobile China Mobile Communications / Guangdong Mobile China Netcom China Netcom Broadband China Netcom Focus Network Technology Strategy China Railway Telecom China's State Power Corporation (SPC) China Telecom China Telecom Rate Adjustment China Telecom Responsibilities China Telecom / Alcatel China Telecom / Ericsson China Telecom / Marconi / Optical Network, Internet, And Cable Operators China Telecom / Cisco / Internet China Telecom / Internet / 2bsure.Com China Unicom China Unicom Integrated Telecommunication Services Description Of Investment China Unicom Positioning Business Summary China Unicom Paging China Unicom / MII CommVerge Solutions Deutsche Telekom Deutsche Telekom Online Office Diveo Broadband Networks Eircom Fibrlink Flag Telecom France Telecom France Telecom / Equant Global Crossing Global Crossing Ltd Filed For Bankruptcy Golden Bridge Network (ChinaGBN) Hutchison Whampoa Ibasis Jinzhou Port / Jitong Jitong Corporation KDDI Kingcom KMC Telecom 5-69

12 KMC Telecom Voice Switching System KPN International Network Services Level 3 Communications Ministry Of Railways / China Unicom Merger North Pittsburgh Systems / Penn Telecom NTT NTT Com NTT Business Strategy NTT Communications Business Strategy NTT / Verio Global Business NTT Revenue NTT Operational Results NTT Data and IP Service Revenues NTT Voice Transmission Service Revenues NTT Revenue and Losses NTT DoCoMo Optus Partners Tech System Limited (TSL) Photonic Bridges Radiant Holdings / Ntera SingTel Financial Overview Capital Expenditure Outlook APSTAR V APT Satellite Holdings Singtel Internet Exchange Sonera Sonera Entrum SpeedCast Sprint Telcel Telecom Venture Group Limited Telefonica Telefonica Strategic Focus Telefonica Mexico Mobile Telefonica Germany Telefonica Moviles Spain Telia Net Telstra Via Net.Works Wish WorldCom WorldCom Restatements REGIONAL BELL OPERATING COMPANY (RBOC) PROFILES 6. REGIONAL BELL OPERATING COMPANY (RBOC) PROFILES Regional Bell Operating Companies (RBOCs) Bankruptcies BellSouth BellSouth Operating Segments BellSouth Revenues BellSouth Second Quarter

13 6.2.4 Domestic Wireless / Cingular Central and South American / Latin America Group Advertising and Publishing Group Workforce Reduction Long Distance Launch Growth Sectors Of BellSouth Businesses Strengths And Weaknesses Of BellSouth Qwest Qwest Strategic Positioning U. S. Attorney Office In Denver and SEC Criminal Investigation Of Qwest Qwest Partners Qwest Strategic Alliance With Microsoft Qwest Strategic Alliance with Cisco Qwest Strategic Alliance with IBM Qwest Network Resource Optimization Qwest High-Capacity Fiber Optic Network Strengths And Weaknesses Of Qwest Qwest Total Communications Revenue SBC Communications SBC Wireline SBC Packaging Innovations SBC Product-Based Revenue Categories SBC New Markets SBC End-To-End Service Directory And Electronic Advertising Services SBC Internet-Based Directory Services SBC Cingular Wireless Strategy Cingular Wireless New York Launch SBC Data Strategy SBC Yahoo DSL Strategy SBC / Sterling Commerce SBC Sells Its Interest in Bell Canada SBC Supports Reform of Universal Service SBC National-Local Trends SBC Communciations Revenue Wireline Segment Results SBC Directory Revenue Results SBC International Revenue Results Strengths And Weaknesses Of SBC Verizon Communications Verizon Operating Revenues Verizon Domestic Telecom Verizon Local Services Verizon Network Access Services Verizon Long Distance Services Verizon Other Services Cost Reductions Verizon Domestic Wireless Verizon International Verizon Information Services Strengths And Weaknesses Of Verizon 6-66

14 List of Tables and Figures Table ES-1 ES-1 Carrier Market Assumptions Figure ES-2 ES-4 Worldwide Value Added Data Services Total Revenue, Dollars, Figure Worldwide B to B E-Commerce Market Forecasts, Table Worldwide Internet Transactions Conducted, Table Value Added Services Operations Table Motivation For A Strategic Alliance Table Telecom Service Data Communications Table IP Switched Network Migration Table Network Solutions Table Target Markets For Converged Voice And Data Table Types of Carriers Table Carrier/Service Provider Market Positioning Table ATM Backbone Network Value Added Applications Table Target Markets For Enterprise ATM Table Benefits Of Enterprise ATM Table Solutions Supported By ADSL Table Broadband Applications Table Managed Enterprise Networking Services Table Enterprise Network Access Table Business Communications Services Table Wholesale Transport Services Table Carrier Market Assumptions Table Value Added Services Market Forces Table Principal Competitive Factors In Value Added Services Market Table

15 Competitive Positioning For Value Added Services Markets Table Value Added Services Market Success Factors Table Customer Demands Table Value Added Services Market Positioning Table Carrier Value Added Services Market Drivers Figure Worldwide Value Added Data Services Total Revenue, Dollars, Table Worldwide Value Added Data Services Market Segments, Figure RBOC Data Market Shares, 2001 Figure RBOC Data Market Shares, First Half 2002 Table RBOC Data Market Shares by Segment, Dollars, 2001 Table RBOC Data Market Shares by Segment, Dollars, First Half 2002 Figure RBOC Data Services, Dollars, Table RBOC Data Market Segments, Dollars, Figure Worldwide Leased Line Data Service Markets, Dollars, Table RBOC Leased Line Market Shares, Dollars, 2001 and First Half 2002 Figure Worldwide ATM/IP Service Markets, Dollars, Table Worldwide ATM/IP Market Forecasts, Dollars, Figure RBOC ATM/Packet Data Services Market Shares, Dollars, 2001 Figure RBOC ATM/Packet Data Services Market Shares, Dollars, First Half 2002 Table RBOC ATM/IP Market Shares, Dollars, 2001 and First Half 2002 Figure RBOC ATM and Packet Data Services Forecasts, Dollars, Table U.S. ATM/MPLS IP Packet Market Forecasts, Dollars, Table Worldwide Frame Relay Services Markets, Dollars, Figure RBOC Frame Relay Market Shares, 2001 Figure RBOC Frame Relay Market Shares, First Half 2002 Table RBOC Frame Relay Market Shares, Dollars, 2001 and First Half 2002 Figure

16 RBOC Frame Relay Data Service Markets, Dollars, Table U.S. Frame-Relay Market Forecasts, Figure Worldwide DSL/Optical Broadband Services Market Forecasts, Figure RBOC DSL Services Market Forecasts, Dollars, Table U.S. xdsl Market Forecasts, Dollars, Figure RBOC DSL Subscriber Market Shares, 2001 Table RBOC DSL Subscriber Market Shares, 2001 Figure RBOC DSL Subscriber Market Shares, First Half 2002 Table RBOC DSL Subscriber Market Shares, First Half 2002 Table RBOC DSL Subscriber Market Shares, First Half 2002 Figure RBOC DSL Subscriber Market Shares, Dollars, 2001 Table RBOC DSL Subscriber Market Shares, Dollars, 2001 Figure RBOC DSL Subscriber Market Shares, Dollars, First Half 2002 Figure Worldwide Web Hosting Data Services, Dollars, Table Businesses On The Internet Table Worldwide Video, Hosting, Storage and Data Services Market Forecasts, Dollars, Figure Worldwide Cable Modem Subscriber Market Forecasts, Dollars, Table Cable Modem Subscribers by Region, Figure Worldwide DSL Subscriber Market Forecasts, Dollars, Table Global Residential DSL Subscribers, by Region, Figure Worldwide Broadband Subscriber Market Forecasts, Dollars, Table Global Broadband Internet Access Subscribers, Cable Modem and DSL, Table Worldwide Wireless Data Value Added Market Forecasts, Table U.S. Wireless Service Provider Market Shares, Subscribers, 2001 Table RBOC Wireless Service Provider Market Shares, Subscribers, 2001 Table RBOC Wireless Service Provider Market Shares, Subscribers, First Half 2002 Table

17 RBOC Wireless Service Provider Market Shares, Dollars, 2001 Table RBOC Wireless Service Provider Market Shares, Dollars, First Half 2002 Figure RBOC Wireless Services Market Forecasts, Dollars, Figure RBOC Market Shares, Dollars, 2001 Table RBOC Total Revenue Market Shares, Dollars, 2001 Figure RBOC Market Shares, Dollars, First Half 2002 Table RBOC Total Revenue Market Shares, Dollars, 2002 Figure ROBC Market Segments, 2001 Table RBOC Market Shares by Segment, Dollars, 2001 Table RBOC Market Shares by Segment, Dollars, First Half 2002 Table Changes In Communications Competitive Environment Table Changes In Market Direction Table Changes In Voice Markets Table Principal Competitive Factors In Wireless Communications Markets Table Value Added Broadband Applications Table Internet Market Driving Forces Table ISPs, Carriers, IP Business Network Services Table E-Services Partnering Strategy Table Web Based Supply Chain Exchanges Table Message Queuing Services Business Drivers Figure Internet and Voice Traffic, Figure Worldwide Internet Traffic Growth, Table Worldwide Internet Traffic Growth, Table Key Needs In Value Added Services Environments Table Network Use Of Integrated Access Table Integrated Solutions Benefits Table

18 Service Provider Needs Table Service Provider Diversity Table Means For Adapting To Service Provider Diversity Table Means To Achieve A Global Presence Table Number of Carriers Worldwide, 2001 and 2003 Table AT&T Portal Client Application Service Map Features Table AT&T Portal Client Application Service Map Functions Table AT&T Portal Electronic Customer-Service Tools Table Bell Canada ADSL Positioning Table AT&T Digital Wireless Positioning Table BellSouth Wireless Network Services Table ATM User Network Interface (UNI) Service Categories Table Managed Services Features And Benefits Table WIC Connexus Broadband Positioning Table Connexus Applications Table Bellsouth Emergency Systems Table Trends Driving The Need For Improved Collaboration Table AT&T TeleConference Differentiated Services Table Uses Of IVR Interactive Voice Response Systems Table Global Crossing System Positioning Table Internet Marketplace Functions Table NTT Music Service Features Table Content Delivery Systems Positioning Table Routing Table Systems Aspects Table Advanced IP Web Sites Services Table Advanced IP Web Site Use of Content Delivery Services Table

19 Selected Types Of High Volume Sites Needing Content Delivery Table Content Delivery Services Functions Table Content Delivery System Requirements Table Content Delivery Aspects of Customer Service Table Managed Services Table Systems Positioning Table Service Description Table Levels Of Hosting Solutions Table Basic Account Level Of Hosting Solution Functions Table Bronze Account Level Functions Of Hosting Solution Table Silver Account Level Functions Of Hosting Solution Table Gold Account Level Functions Of Hosting Solution Table Platinum Account Level Functions Of Hosting Solution Table Pricing For Different Levels Of Hosting Solutions Table Storage Space For Different Levels Of Hosting Solutions Table And FTP Accounts For Different Levels Of Hosting Solutions Table Professional Web Design Functions Table Web Design Stages Table Shared Facilities Services Table Dedicated Servers Table Business Benefits Of Establishing An E-Services Approach Table E-Services Positioning For Delivering IT-Based Benefits Table Principles Of Application Integration Table E-Services Challenge Table Streaming Features Table Streaming Media Advantages Table

20 Benefits Of Content Streaming To Frames Within a Site Table E-Services Partnering Strategy Table E-Services Systems Strategy Table E-Services Communications Equipment Positioning Table E-Services Table E-Services Marketing Directions Table E-Services Market Positioning Table E-Services Modular Strategy Table E-Services Component Strategy Table Caching Table Total Control Over Content Distribution Table BellSouth Operating Segments Table Growth Sectors of BellSouth Businesses Table BellSouth Customer Growth Market Drivers Table Strengths and Weaknesses of BellSouth Table Qwest Partners Table Qwest Value Added Services Table Qwest Network Resource Optimization Factors Table Qwest Network Advantages Table Strengths and7 Weaknesses of Qwest Table Cingular Statistics Table Strengths and Weaknesses of SBC Table Verizon Wireline Telecommunications Services Offerings Table Verizon Global Directory Domestic And International Publishing Business Aspects Table Strengths and Weaknesses of Verizon ABOUT THE COMPANY

21 WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT WILL EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS. ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE. Return To: WinterGreen Research, Inc. ORDER FORM

22 6 Raymond Street Lexington, MA USA Phone: (781) Fax: (781) or (781) PLEASE ENTER MY ORDER FOR: Carrier Value Added Services Market Strategies and Forecasts, ALL REPORTS ARE AVAILABLE IN EITHER PRINT OR PDF- PDF PRINT ENCLOSED IS MY CHECK FOR $2,800 FOR SINGLE COPY, $3,800 FOR WEB SITE POSTING PLEASE BILL MY COMPANY USING P.O. NUMBER PLEASE CHARGE MY MASTERCARD/VISA/AMERICAN EXPRESS CARD NUMBER EXP. DATE If charging to a Credit card you may the order form, but not the card information Fax or Call with credit card information - Do not send card number as - You may send the order as ADDITIONAL $375 (EXTRA COPY PRICE IN EFFECT ONLY WITH INITIAL ORDER) NAME TITLE SIGNATURE COMPANY DIVISION ADDRESS CITY STATE / ZIP TELEPHONE FAX PLEASE NOTE: RESIDENTS OF MASSACHUSETTS AND CONNECTICUT MUST INCLUDE APPROPRIATE SALES TAX SUBSCRIBERS OUTSIDE THE UNITED STATES MUST PROVIDE PREPAYMENT IN U.S. FUNDS