Avaya Sales Credential Guide

Transcription

1 Avaya Sales Credential Guide Avaya Professional Sales Specialist (APSS) Avaya Professional Design Specialist (APDS) Avaya Certified Design Specialist (ACDS) 15 January January 2015 V Avaya, Inc. all rights reserved. 13

2 Purpose: This guide provides background and planning information for the Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS), and Avaya Certified Design Specialist (ACDS) credentials. Information in the document is presented as of 15 January 2015 unless noted otherwise. For the latest information on the Avaya Professional Credential Program and the training curriculums that support it, log-in to the Avaya Learning Center Avaya Professional Sales & Design Credential availability Avaya Certified Design Credential availability Test Preparation and Foundational Knowledge Credential Program Policies and Procedures Information on the Avaya Credential Management System which allows credential holders to access their credential transcripts, download certificates and logos as well as publish credential verification reports for viewing by authorized 3rd parties. Registration of Online Tests News Highlights covering the most recent enhancements to Avaya Learning Center offerings and Avaya Professional Credential Program 15 January 2015 V Avaya, Inc. all rights reserved. 2

3 Table of Contents 1. Avaya Professional Credential Program Overview Avaya Sales Credential Program Structure Avaya Professional Sales Specialist (APSS) Description Avaya Professional Design Specialist (APDS) Description Avaya Certified Design Specialist (ACDS) Description Credential Portfolio Overview Credential Plan-of-Record Preparing For and Scheduling Avaya Online Tests and Proctored Exams APSS, APDS, and ACDS Core Training Course Curriculum Maps Avaya Professional Sales Specialist (APSS) Avaya Professional Design Specialist (APDS) Avaya Certified Design Specialist (ACDS) Appendix A APSS, APDS and ACDS Knowledge and Skills Matrices Appendix B - Credential Listing and Test Requirements January 2015 V Avaya, Inc. all rights reserved. 3

4 1. Avaya Professional Credential Program Overview The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed customer expectations. The Avaya Professional Credential Program currently consists of Sales and Support credentials. Sales Credentials Support Credentials Sales and Design Credentials Avaya Professional Sales Specialist (APSS) Avaya Professional Design Specialist (APDS) Avaya Certified Design Specialist (ACDS) Implementation and Support Credentials Avaya Implementation Professional Specialist (AIPS) Avaya Support Professional Specialist (ASPS) Avaya Certified Implementation Specialist (ACIS) Avaya Certified Support Specialist (ACSS) Avaya Certified Solution Expert (ACSE) Avaya uses a blend of online tests and proctored exams to validate competencies. APSS, APDS, AIPS and ASPS credentials are awarded based upon passing online tests. ACDS, ACIS, ACSS and ACSE credentials incorporate proctored exams as a requirement to earn the credential. The Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS), and Avaya Certified Design Specialist (ACDS) are the Avaya sales and design authorizations validating knowledge and skills in the areas of selling and designing Avaya Solutions. 15 January 2015 V Avaya, Inc. all rights reserved. 4

5 The Avaya implementation and support credentials validate knowledge and skills in the areas of product implementation, administration, maintenance and troubleshooting for Avaya Solutions. This guide provides background and planning information for the Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS), and Avaya Certified Design Specialist (ACDS) credentials. 2. Avaya Sales Credential Program Structure Professional Specialist credentials use non-proctored online tests delivered via the Avaya Learning Center. Not all solution areas have both Avaya Professional Sales Specialist (APSS) and Avaya Professional Design Specialist (APDS) credentials. The types of credentials and the number of online tests to earn a credential is a function of the solution s complexity in the areas of sales and design. The Avaya Certified Design Specialist (ACDS) credential validates that the candidate has an intermediary level of technical proficiency necessary to create specific greenfield and legacy solution designs and quotations based on the customer discovery and requirements. In support of the Avaya Professional Credential Program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates. Fundamental to all earning Avaya Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the Programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA). 15 January 2015 V Avaya, Inc. all rights reserved. 5

6 3. Avaya Professional Sales Specialist (APSS) Description This credential validates that the candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused solutions. Qualified candidates typically have sales skills background and have had success in closing deals. The Credential will equip the sales candidate with the ability to: Articulate the purpose and features of a given product/solution. Craft appropriate probing questions to use with constituents (IT, LOB, CxO) to identify details about their problems that can form the basis for the solution ROI. Leverage this knowledge in developing a set of solution capabilities that can be delivered to address a client's problems. Communicate the value of the offers and associated services offerings (software, applications, hardware and software-based, as applicable). Communicate market position, technology, and product expertise and how it addresses key or common business problems found within particular market segments. This credential is valid for two years, uses online test(s), and is reserved exclusively for Avaya Channel Partners and Associates. Exception: APSS Avaya Aura Application Server 5300 (APSS -1101) remains a one year credential until further notice. 4. Avaya Professional Design Specialist (APDS) Description This credential validates that the candidate has an introductory level of technical proficiency necessary to create specific designs and quotations based on the customer requirements. Qualified candidates typically have Technical Sales Skills and the credential will aid them in understanding: Key product and solution feature benefits to the marketplace and how these address customer business issues and/or problems. How the products are fashioned into a basic architectural solution design to address specific customer business issues. Real-life application examples of how the products are designed into solutions that address customer business issues. Key technical value propositions that differentiate these Avaya solutions from the competition. A basic understanding of the licensing and quoting tool requirements and the Avaya services available for the solution. Future vision for the product and solution. How to complete a basic Greenfield design. 15 January 2015 V Avaya, Inc. all rights reserved. 6

7 This credential is valid for two years, uses online test(s) and is reserved exclusively for Avaya Channel Partners and Associates. 5. Avaya Certified Design Specialist (ACDS) Description This credential validates that the candidate has an intermediary level of technical proficiency necessary to create specific Greenfield and legacy solution designs and quotations based on the customer discovery and requirements. Avaya recognizes that individuals responsible for designing customer solutions demonstrate advanced Sales Engineering skills and therefore should be distinguished with a credential that signifies their achievement. Qualified candidates must have an APDS Certification in the portfolio they are attempting the ACDS in, and typically have intermediate Technical Sales Skills. The ACDS credential will aid them in their ability to: Use the skills and knowledge necessary to determine the customer requirements. Understand solution design parameters and methodologies to design the optimal solution architectures based on these requirements. Use quotation tools to develop customer pricing and effectively present these designs and quotations to the customer. Create customer based solution designs and quotations for both Greenfield and legacy customer situations. The ACDS Certification is valid for 2 years, uses proctored exams, and is reserved exclusively for Avaya Partners and Associates. Note: ACDS Avaya Certified Design Specialist is not currently available as it is undergoing a major redesign. The Credential will be formally released at the earliest availability in For additional APSS, APDS, and ACDS credential comparative information see Appendix A APSS, APDS, and ACDS Knowledge and Skills Matrices. 6. Credential Portfolio Overview The Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS), and Avaya Certified Design Specialist (ACDS) credential portfolios are structured to support the Avaya Solution Tracks, enabling individuals to develop a holistic understanding of the Avaya product portfolio. Not all solution areas have Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS), or Avaya Certified Design Specialist (ACDS) credentials. The types of credentials and the number of online tests and proctored exams to earn a credential is a function of the solution s complexity in that particular area of sales and design. 15 January 2015 V Avaya, Inc. all rights reserved. 7

8 The following diagram illustrates Avaya s Solutions Tracks with available APSS, APDS and/or ACDS Credentials as of 15 January Sales and Design Credentials by Solution Track Professional Specialists Certified Specialist Sales Design Design Solution Tracks Small and Medium Enterprise (SME) Communications Avaya Professional Sales Specialist (APSS) SME Communications (2) Avaya Professional Design Specialist (APDS) SME Communications (2) Avaya Certified Design Specialist (ACDS) Unified Communications Unified Communications (3) Unified Communications (2) Avaya Aura Foundation Suite Solutions(1) Contact Center Contact Center (1) Contact Center (1) Networking Networking (1) Networking (1) Professional Role Account Executive Sales Engineer Sales Engineer 7 APSS Credentials 6 APDS Credentials 1 ACDS Credential 15 January 2015 V Avaya, Inc. all rights reserved. 8

9 7. Credential Plan-of-Record Following is the status as of 15 January 2015 for the Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS), and Avaya Certified Design Specialist (ACDS) credentials. It reflects APSS, APDS and ACDS credentials available, under development, planned and/or retiring. Please note that as the Avaya Professional Credential Program evolves, information on changes is posted and distributed through standard communication channels (i.e: Avaya Learning Center, Avaya Learning News, Avaya Partner Portal, and Partner Newsflash). Credential Plan-of-Record As of 15 January 2015 Credentials by Core Courseware Portfolio APSS APDS ACDS Small and Medium Enterprise Communications Available No APDS No ACDS Avaya Contact Center Solutions for IP Office Available No APDS No ACDS Avaya Contact Center Select No APSS Available No ACDS Avaya Midmarket Solutions No APSS Available No ACDS Unified Communications Available Available Unavailable In Redesign Avaya Scopia Solution Available Available No ACDS Avaya Aura Application Server 5300 Available No APDS No ACDS Contact Centers Available Available No ACDS Avaya Networking Available Available No ACDS Available Credentials January 2015 V Avaya, Inc. all rights reserved. 9

10 8. Preparing For and Scheduling Avaya Online Tests and Proctored Exams Preparing for Avaya Sales and Design Online Tests and Proctored Exams Log-in to the Avaya Learning Center at and use the Catalog Search functionality to search either by Curriculum/Credential or Search by Course Code. The Avaya Professional Credential Program landing page (click on Credential Program on left hand navigation bar) provides additional information around available credentials, useful program documentation and latest news. Training is recommended and core training courses are often supplemented as part of a comprehensive study program. Review the credential, online test / proctored exam and all curriculum map training course descriptions to determine the scope of training and experience most appropriate for you to prepare for the online test or proctored exam. Technology Fundamentals Selling, designing, implementing and maintaining Avaya Products / Solutions require a solid understanding of the core technologies upon which they are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA). Access the Foundational Knowledge link on the Avaya Professional Credential Program landing page to learn more about these important programs. Taking an Avaya Online Test Avaya Online Tests are taken via the Avaya Learning Center. Students are required to log in to the Avaya Learning Center via Avaya Single Sign-On (SSO) process. For questions related to registering for an Online Test or the SSO process please contact the Helpdesk at: Avaya Learning Help Desk Call Center Call 866 Avaya 54 or [North American Region] Outside North America: Regional Local Number Listing Avaya Learning Help Desk Website Submit a request to the Support team at Avaya Learning Center - Access via Secure Sign-on (SSO) and Avaya Learning Helpdesk Contact Information To register for an Avaya online test, log in to 15 January 2015 V Avaya, Inc. all rights reserved. 10

11 Online Test Re-take Policy Avaya Learning policy allows three pre-course attempts for all online tests. If you do not pass the online test you must re-register to attempt it again. If you have not passed the online test after the third attempt, you will need to complete the associated learning activity and call the Avaya Learning Center Help Desk requesting a re-set for that specific online test. Please note: This policy applies only to online tests. Scheduling a Proctored Exam at Pearson VUE Test Centers Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program. As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Center s days / hours of operation; this can be particularly helpful for Testing Centers associated with academic institutions. Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates. Visit the Pearson VUE website at to see currently available Avaya exams, regional exam pricing and register for a proctored exam session. 15 January 2015 V Avaya, Inc. all rights reserved. 11

12 9. APSS, APDS, and ACDS Core Training Course Curriculum Maps Following are the core training course Curriculum Maps for APSS, APDS, and ACDS credentials available as of 15 January For the most current information on the Avaya Credential Curriculum Maps including Foundational Knowledge and Supplemental Learning options visit the Avaya Learning Center For questions about the Avaya Professional Credential Program and scheduling training please contact the Avaya Learning Helpdesk. Avaya Learning Help Desk Call Center Call 866 Avaya 54 or [North American Region] Outside North America: Regional Local Number Listing Avaya Learning Help Desk Website Submit a request to the Support team at Credentials by Core Courseware Portfolio APSS APDS ACDS Small and Medium Enterprise Communications Page 13 No APDS No ACDS Avaya Contact Center Solutions for IP Office Page 14 No APDS No ACDS Avaya Contact Center Select No APSS Page 20 No ACDS Avaya Midmarket Solutions No APSS Page 21 No ACDS Unified Communications Page Page Page 26 Avaya Scopia Solution Page 15 Page No ACDS Avaya Aura Application Server 5300 Page No APDS No ACDS Contact Centers Page Page No ACDS Avaya Networking Page Page No ACDS 15 January 2015 V Avaya, Inc. all rights reserved. 12

13 9.1 Avaya Professional Sales Specialist (APSS) APSS - SME Communications (APSS ) To earn the APSS - SME Communications Credential Overview Courses: On Demand 2S00012W Small and MidMarket Communications Avaya IP Office Platform 9.1 and 9.1 Select Overview 0.50 hour Small and MidMarket Communications Core Components Courses On Demand 2S00013W Small and MidMarket Communications - Avaya IP Office Platform 9.1 and 9.1 Select - Core Components 1.10 hours Small and MidMarket Communications - Selling Courses On Demand 2S00014W Selling IP Office Platform 9.1 and 9.1 Select 0.75 hour Emergency Services Access Enhancements in IP Office Release 9.0 Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Learning Bytes for Mobile Access SME Communications mobile content Online Tests: Online Test 2S00020A Small and MidMarket Communications Online Test 1.25 hour Online Test 2S00010A Small and MidMarket Communications Online Test (Retires Jan 30, 2014) 1.25 hour Online Test 2S00011A Small and MidMarket Communications Online Test (Chinese) 1.25 hour Online Test 2S00012A Small and MidMarket Communications Online Test (French) 1.25 hour Online Test 2S00013A Small and MidMarket Communications Online Test (German) 1.25 hour Online Test 2S00014A Small and MidMarket Communications Online Test (Spanish) 1.25 hour Online Test 2S00015A Small and MidMarket Communications Online Test (Italian) 1.25 hour Online Test 2S00016A Small and MidMarket Communications Online Test (Polish) 1.25 hour Online Test 2S00017A Small and MidMarket Communications Online Test (Russian) 1.25 hour Online Test 2S00018A Small and MidMarket Communications Online Test (Dutch) 1.25 hour Online Test 2S00019A Small and MidMarket Communications Online Test (Turkish) 1.25 hour 15 January 2015 V Avaya, Inc. all rights reserved. 13

14 APSS Avaya Contact Center Solutions for IP Office (APSS ) To earn the APSS Avaya Contact Center Solutions for IP Office Credential Recommended fundamental Learning APSS - SME Communications Credential Courses: On Demand 2M00100O Selling Avaya Contact Center Solutions for IP Office 1.00 hours 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 2M00001A Selling Avaya Contact Center Solutions for IP Office - APSS Online Test 1.00 hour APSS - Unified Communications (APSS ) To earn the APSS - Unified Communications Credential: Overview Courses: On Demand 2A00011W Avaya Aura Suite Licensing for Sales and Design 0.50 hour On Demand 2U00147O Unified Communications Portfolio Overview 0.50 hour Web 2U00230W Avaya UC Messaging Overview 0.50 hour Common Server EOS Slip Sheet Avaya Service Offerings Unified Communications Solutions - Avaya Aura Courses: On Demand 2U00149O Avaya Unified Communications - Core Components 0.50 hour On Demand 2U00150O Avaya Unified Communications - Applications and Access 0.75 hour On Demand 2U00153O Selling Avaya Unified Communications Solutions 1.25 hours Selling Avaya Aura 6.2 FP3 and FP4 Slip Sheet Web 2U00020W Selling Avaya IP Office in a Branch Deployment 1.00 hour On Demand 2U00130O Selling Avaya Cloud Enablement for Unified Communications 1.20 hours On Demand 2U00170O Selling Avaya Session Border Controller for Enterprise hour Selling Session Border Controller (SBC) 6.2 FP1 Slip Sheet On Demand 2U00040O Selling Avaya Aura Virtualized Environment Level hour On Demand 2U00041O Selling Avaya Aura Virtualized Environment Level hours Avaya Aura Virtualized Environment Avaya Aura 6.2 FP4 PDF Addendum Avaya Virtual Application Manager (AVAM) PDF Addendum On Demand 1U00222O Avaya Aura Application Enablement Services (AES) 6.2 Level hour On Demand 1U00223O Avaya Aura Application Enablement Services (AES) 6.2 Level hour Curriculum Map Continues on Page January 2015 V Avaya, Inc. all rights reserved. 14

15 APSS - Unified Communications (APSS ) Continued from Page 14 Unified Communications - Messaging Solutions Courses: Web 2U00232W Avaya UC Messaging Avaya Aura Messaging 0.75 hour Web 2U00231W Avaya UC Messaging Heritage 0.75 hour On Demand 2U00233O Selling Avaya UC Messaging Learning Bytes 1.00 hour On Demand 2U00220O Selling and Designing Avaya Messaging Service hours On Demand 2U00140O Selling Meeting Exchange 6.2 Level hours On Demand 2U00141O Selling Meeting Exchange 6.2 Level hours Unified Communications - Applications Courses: Web 2U00260W Selling Avaya Aura Conferencing 1.00 hours On Demand 2U00325O Avaya Aura Conferencing 7 L1 Customer Scenario 0.50 hours On Demand 2U00200O Selling Avaya Aura Collaboration Environment On Demand 2U00160O Selling Avaya Client Applications Learning Bytes 0.50 hours Avaya Client Applications Overview Video On Demand 2U00100O Selling the Avaya Agile Communication Environment (ACE) 3.x Level hours On Demand 2U00101O Selling the Avaya Agile Communication Environment (ACE) 3.x Level hours On Demand 2U00240O Selling Identity Engines for UC Learning Bytes 1.25 hours On Demand 2U00030O Selling Avaya Video Desktop Integration (VDI) Communicator 0.50 hours On Demand 2U00250O Selling Avaya Communicator 1.25 hours Web ASC00266WEN Selling Avaya one-x UC Soft Clients 2.00 hours Selling one-x UC Soft Clients Slip Sheet On Demand 2U00020O Selling AvayaLive Engage Level hours On Demand 2U00019O Selling AvayaLive Engage Level hours Learning Bytes for Mobile Access SME Communications mobile content Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 2U00210A APSS Unified Communications Online Test 1.00 hour Online Test 2U00211A APSS Unified Communications Online Test (Chinese) 1.00 hour 15 January 2015 V Avaya, Inc. all rights reserved. 15

16 APSS - Avaya Scopia Solution (APSS ) Avaya Scopia Sales and Service Authorization Avaya s Video Conferencing Solutions, including the Avaya Scopia portfolio, are available for resale and service by authorized Avaya Connect business partners and distributors only. To obtain the Avaya Connect sales and service authorization requirements associated with the Avaya Scopia portfolio, which differ significantly from requirements for other Avaya portfolios, please contact your Avaya Representative. To earn the APSS - Avaya Scopia Solution Credential Overview Courses: On Demand 2X00050O Video Conferencing Fundamentals for Sales 1.25 hour Web 2V00100W Selling Avaya Scopia Video Solutions Overview 0.75 hour Web 1V00011W Avaya Scopia Services Offerings Overview 0.25 hour On Demand 2U00010O Avaya Scopia Sales Pitch and Demo to Customer 0.25 hour Avaya Scopia Solutions - Core Courses: Web 2V00101W Selling Avaya Scopia Video Solutions - Components 1.25 hours Selling Avaya Scopia Video Solutions Slip Sheet Avaya Cloud Enablement for Video Slip Sheet Avaya Scopia Solutions Learning Bytes: Web 2V00020W Selling AvayaLive Video 1.00 hour Avaya Scopia Solutions Scenario Courses: Web 2V00010W Selling Avaya Scopia Scenario hour Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hour Online Tests: Online Test 2V00290A APSS - Avaya Scopia Online Test 1.00 hour Online Test 2V00291A APSS - Avaya Scopia Online Test (Chinese) 1.00 hour 15 January 2015 V Avaya, Inc. all rights reserved. 16

17 APSS - Avaya Aura Application Server 5300 (APSS ) To earn the APSS - Avaya Aura Application Server 5300 credential: Courses: On Demand 2U00175O Selling Avaya Aura Application Server 5300 (AS 5300) L hours On Demand 2U00176O Selling Avaya Aura Application Server 5300 (AS 5300) L hours On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 2U00177A Selling Avaya Aura Application Server 5300 (AS 5300) Online Test 0.50 hours 15 January 2015 V Avaya, Inc. all rights reserved. 17

18 APSS - Contact Center (APSS ) To earn the APSS - Contact Center Credential: Overview Courses: Web 2C00070W Avaya Customer Experience Management Overview 1.00 hour CEM Experience Layer Courses: Web 2C00074W Avaya Customer Experience Management Framework Experience Layer 1.00 hour On Demand 2C00091W Selling Avaya Elite Solution Stack 1.00 hour On Demand 2C00086O Selling Avaya Aura Contact Center 1.00 hour On Demand 2C00080O Selling Avaya Aura Experience Portal 1.00 hour On Demand 2C00082O Selling Avaya Proactive Outreach Manager 1.00 hour On Demand 2C00084O Selling Avaya Intelligent Customer Routing 1.00 hour CEM Interaction Layer Courses Web 2C00071W Avaya Customer Experience Management Framework Interaction Layer 1.00 hour On Demand 2C00032O Selling Avaya Automated Chat 1.00 Hour Avaya one-x Agent 2.5 FP 4 Slip Sheet CEM Performance Management Layer Courses Web 2C00072W Avaya Customer Experience Management Framework Performance Layer 1.00 hour ANAV 4.1 Slip Sheet Web 2C00095W Selling Avaya Contact Flow Analytics on Avaya Aura Performance Center 1.00 hour On Demand 2C00050O Avaya Speech Analytics Sales Knowledge Session 0.50 hour On Demand 2C00022O Avaya Aura Workforce Optimization 12.0 Sales Knowledge Session Level hour On Demand 2C00023O Avaya Aura Workforce Optimization 12.0 Sales Knowledge Session Level hours CEM Design and Management Layers Courses Web 2C00073W Avaya Customer Experience Management Framework Design and management Layers 1.00 hour On Demand 2C00081O Selling Avaya Aura Orchestration Designer 1.00 hour On Demand 2C00085O Selling Avaya Control Manager 1.25 hours CE Snap-In Courses On Demand 2C00100O Selling Avaya Context Store Snap-in 1.00 hour On Demand 2C00055O Selling Avaya Real Time Speech Snap-in 1.00 hour Web 2C00075W Selling Avaya Work Assignment Snap-in 1.00 hour Other Product and Solution Courses On Demand 2C00030O Avaya Customer Experience Virtualized Environment (VE) Sales Knowledge Session Level hour On Demand 2C00031O Avaya Customer Experience Virtualized Environment (VE) Sales Knowledge Session Level hour Learning Bytes for Mobile Access Download or View Contact Centers mobile content Curriculum Map continues on page January 2015 V Avaya, Inc. all rights reserved. 18

19 APSS - Contact Center (APSS ) Continued from Page 18 Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hour Online Tests: Online Test 2C00095A APSS Avaya Customer Experience Management Online Test 1.00 hour Online Test 2C00096A APSS Avaya Customer Experience Management Online Test (Chinese) 1.00 hour APSS - Avaya Networking (APSS ) To earn the APSS - Avaya Networking Credential: Overview Courses: On Demand 2D00039O Selling Avaya Networking Solutions 1.00 hour Selling Avaya Networking Solutions 2013 Slip Sheet Update Access Control Courses: On Demand 2D00047O Selling Avaya Identity Engines Solutions for Networking 1.00 hour Branch Router Courses: On Demand 2D00083O Selling Avaya Branch Router Solutions 1.25 hour Ethernet Technology courses: On Demand 2D00038O Avaya Campus Edge Networking 1.00 hour On Demand 2D00042O Avaya Data Center Networking 1.00 hour On Demand 2D00045O Avaya Campus Core Networking 1.00 hour On Demand 1D00019O Avaya VENA Fabric Connect 1.00 hour On Demand 2D00022W Selling Avaya Video Surveillance Solutions Ethernet Product Courses: On Demand 2D00070O VSP 4000 Knowledge Session L hours On Demand 2D00075O VSP 4000 Knowledge Session L hours ERS Sales Slip Sheet On Demand 1D00173O VSP Knowledge Session L hours On Demand 1D00174O VSP Knowledge Session L hours VSP 7000 Series 10.3 Sales Slip Sheet On Demand 2D00100O Selling the VSP 8000 Series 1.00 hour VSP 4000 & VSP 8000 VOSS 4.1 Slip Sheet On Demand 2D00090O Selling VSP hour VSP Slip Sheet Curriculum Map Continued on Page January 2015 V Avaya, Inc. all rights reserved. 19

20 APSS Avaya Networking (APSS ) Continued from Page 19 Network Management Courses On Demand 2D00049O Unified Management for Avaya Networking 1.00 hour Wireless LAN Courses: On Demand 2D00171O Avaya Wireless LAN Solutions 1.00 hour Web 2D00055W Selling Avaya Wireless LAN hour Learning Bytes for Mobile Access Download Download or View Avaya Networking mobile content Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 2D00056A APSS Avaya Networking Online Test 1.25 hours Online Test 2D00010A APSS Avaya Networking Online Test (Chinese) 1.25 hours 9.2 Avaya Professional Design Specialist (APDS) APDS Avaya Contact Center Select (APDS ) Fundamental Skills and Capabilities: To maximize the value of this curriculum and improve preparation for the associated online tests: APSS SME Communications APSS Avaya Contact Center Solutions for IP Office To earn the APDS Avaya Contact Center Select Credential: Contact Center Select Design Courses On Demand 3M00010O Designing Avaya Contact Center Select 2.25 hours Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 3M00030A APDS Avaya Contact Center Select (ACCS) Online Test 2.00 hour 15 January 2015 V Avaya, Inc. all rights reserved. 20

21 APDS Avaya Midmarket Solutions (APDS ) Fundamental Skills and Capabilities: To maximize the value of this curriculum and improve preparation for the associated online tests: APSS SME Communications To earn the APDS Avaya Midmarket Solutions Credential: Avaya Midmarket Solutions Design Courses Web 3M00040W Avaya Midmarket Solutions - Overview for Technical Sales 1.0 hours Web 3M00050W Avaya Midmarket Solutions - Customer Field Study 1.5 hours Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 3M002401A APDS Avaya Midmarket Solutions Online Test 1.00 hour APDS - Unified Communications (APDS ) Fundamental Skills and Capabilities: To maximize the value of this curriculum and improve preparation for the associated online tests: APSS - Unified Communications Curriculum To earn the APDS - Unified Communications Credential: Overview Courses: Web 3U00035W Avaya Aura Hardware and Architecture Basics for Design 3.50 hours On Demand 3U00100O Designing Avaya Aura 6.2 Part hour On Demand 3U00101O Designing Avaya Aura 6.2 Part hour Designing Avaya Aura 6.2 for Feature pack 3 and 4 Slip Sheet Web 2A00011W Avaya Aura Suite Licensing for Sales & Design 0.50 hour Common Server EOS Slip Sheet Avaya Service Offerings Unified Communications Solutions Avaya Aura Courses: On Demand 3U00070O Designing with Avaya Session Border Controller for Enterprise 2.00 hours On Demand 3U00036O Designing Avaya Aura Communication Manager Technical Sales L hour On Demand 3U00037O Designing Avaya Communication Server 1000 Technical Sales L hours On Demand 3U00039O Designing Avaya Aura Session Manager Technical Sales L hours Curriculum Map Continued on Page January 2015 V Avaya, Inc. all rights reserved. 21

22 APDS - Unified Communications (APDS ) Continued from Page 21 On Demand 3U00050O Designing Avaya Aura System Manager 1.00 hour On Demand 3U00125O Designing Avaya Aura Presence Services - Technical Sales L hour On Demand 3U00127O Designing Avaya Aura Application Enablement Services (AES) Technical Sales L hour On Demand 9Z01350O-04 Designing Avaya Aura Virtualized Environment (VE) 1.0 Tech Transfer 1.00 hour Avaya Virtual Application Manager (AVAM) PDF Addendum Avaya Aura Virtualized Environment Avaya Aura 6.2 FP4 PDF Addendum Web 3U00110W Designing IP Office 9.1 in a Branch Deployment 1.50 hours Unified Communications Solutions Messaging Solutions On Demand 3U00040O Designing UC Messaging Heritage Technical Sales L hours Web 3U00141W Designing UC Messaging - Avaya Aura Messaging 1.75 hours On Demand 3U00003O Designing Meeting Exchange Tech Sales L hours On Demand 2U00220O Selling and Designing Avaya Messaging Service hours Unified Communications Solutions Applications Courses: On Demand 3U00026O Designing Avaya Aura Conferencing 1.25 hours On Demand 3U00200O Designing Avaya Aura Collaboration Environment 1.50 hours On Demand 3U00160O Designing Avaya Client Applications (ACA) 1.00 hours Web 3U00034W Designing Avaya Agile Communication Environment (ACE) 3.00 hours Web 3U00240W Designing Identity Engine Solutions for UC 0.50 hours Web 3U00140W Designing Avaya Communicator 1.00 hours Web 3U00044W Designing Avaya one0x UC Soft Clients 3.00 hours Designing one-x UC Soft Clients Slip Sheet On Demand 3U00131O Designing Avaya Flare Experience 0.75 hour Web 3U00130W Designing Cloud Enablement for Unified Communications 1.50 hours Web 3U00260W Designing Avaya Aura Conferencing hours Unified Communications Solutions Scenario Courses: Web 3U00135W Designing Avaya Aura Solution Scenarios 1.50 hours Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests Online Test 3U00230A APDS Unified Communications Online Test 2.00 hours Online Test 3U00231A APDS Unified Communications Online Test 2.00 hours 15 January 2015 V Avaya, Inc. all rights reserved. 22

23 APDS - Avaya Scopia Solution (APDS ) Avaya Scopia Sales and Service Authorization Avaya s Video Conferencing Solutions, including the Avaya Scopia portfolio, are available for resale and service by authorized Avaya Connect business partners and distributors only. To obtain the Avaya Connect sales and service authorization requirements associated with the Avaya Scopia portfolio, which differ significantly from requirements for other Avaya portfolios, please contact your Avaya Representative. Fundamental Skills and Capabilities: To maximize the value of this curriculum and improve preparation for the associated online tests: APSS - Avaya Scopia Solution Curriculum To earn the APDS - Avaya Scopia Solution Credential: Overview Courses: Web 1V00011W Avaya Scopia Services Offerings Overview 0.25 hours Web 3V00100W Avaya Scopia Video Solution Overview 2.00 hours Quote and Order Process Courses: 0U00460O ASD Additional Parts Configurator Training Avaya Scopia Solutions Core Courses: Web 3V00101W Designing Avaya Scopia Endpoints 1.00 hour Web 3V00102W Designing Avaya Scopia Infrastructure 2.00 hours Web 3V00103W Designing Avaya Scopia Mobility Solutions 1.00 hour Web 3V00104W Designing Avaya Scopia Management 1.25 hours Web 3V00105W Designing Avaya Scopia PathFinder Firewall Traversal 0.75 hour Web 3V00106W Designing Avaya evident Monitoring and Testing for VoIP Solutions 1.00 hour Web 3V00107W Designing Avaya Scopia Interoperability 0.50 hour Avaya Cloud Enablement for Video Avaya Scopia Solutions Scenario Courses: Web 3V00108W Designing Avaya Scopia - Solution Scenarios 1.50 hours Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 3V00290A APDS Avaya Scopia Online Test 2.00 hours Online Test 3V00291A APDS Avaya Scopia Online Test (Chinese) 2.00 hours 15 January 2015 V Avaya, Inc. all rights reserved. 23

24 APDS - CC (APDS ) Fundamental Skills and Capabilities: To maximize the value of this curriculum and improve preparation for the associated online tests: APSS - Contact Center To earn the APDS - CC Credential: Overview Courses Web 2C00070W Avaya Customer Experience Management Overview 1.00 hour CEM Experience Layer Courses Web 3C00108W Avaya CEM Framework Experience Layer: Automated Experience Management for Design 1.30 hours Web 3C00109W Avaya CEM Framework Experience Layer: Assisted Experience Management for Design 3.00 hours Web 3C00112W Avaya CEM Framework Experience Layer: Proactive Experience Management for Design 1.75 hours Web 3C00170W Designing Avaya Aura Contact Center hours On Demand 3C00070O Designing Avaya Proactive Outreach Manager 1.00 hour On Demand 3C00004O Avaya Aura Call Center Elite Multichannel Technical Sales Knowledge Session N/A CEM Interaction Layer Courses Web 3C00111W Avaya Customer Experience Management Framework Interaction Layer for Design 2.00 hours CEM Performance Management Layer Courses Web 3C00113W Avaya Customer Experience Management Framework Performance Layer for Design 3.00 hours On Demand 3C00030O Avaya Aura Workforce Optimization 12.0 Technical Sales Knowledge Session 1.00 hours On Demand 3C00100O Avaya Call Management System 16.3 Technical Sales Knowledge Session 2.00 hours On Demand 3C00040O Avaya Call Management System 17.0 Technical Sales Knowledge Session 1.00 hours CEM Design and Management Layer Courses Web 3C00114W Avaya Customer Experience Management Framework: Design and Management Layers for Design 1.63 hours On Demand 3C00051O Designing Avaya Control Manager 1.33 hours Other Product and Solution Courses On Demand 3C00050O Avaya Customer Experience Virtualized Environment (VE) Technical Sales Knowledge Session 1.00 hour Web 3C00142W Designing Avaya Snap-ins for Collaboration Environment 3.20 hours Compliance Courses: On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Curriculum Map Continues on Page January 2015 V Avaya, Inc. all rights reserved. 24

25 APDS - CC (APDS ) Continued from Page 24 Online Tests: Online Test 3C00120A Avaya Customer Experience Management (CEM) APDS Online Test 1.00 hour Online Test 3C00121A Avaya Customer Experience Management (CEM) APDS Online Test (Chinese) 1.00 hour APDS - Avaya Networking (APDS ) Fundamental Skills and Capabilities: To maximize the value of this curriculum and improve preparation for the associated online tests: APSS - Avaya Networking Curriculum To earn the APDS - Avaya Networking Credential: Overview Courses: Web 3D00049W Managing Avaya Networking Solutions 1.00 hour Access Control Courses Web 3D00047W Designing Unified Access Control with Avaya Identity Engines 1.25 hours Branch Router Courses Web 3D00048W Avaya Branch Router Designing Principles 1.25 hour Ethernet Technology Courses On Demand 3D00013O Avaya Data Center Design 2.50 hours On Demand 3D00015O Avaya Campus Design 3.00 hours On Demand 3D00022O Avaya Video Surveillance Designing Principles 1.00 hours On Demand 3D00019O Avaya Fabric Connect Designing Principles 1.50 hours Ethernet Product Courses Web 3D00095W Designing VSP Infrastructure and Fabric Switching 1.75 Hours ERS Technical Sales Slip Sheet ERS Design Slip Sheet ERS Design Slip Sheet VSP 7000 Series 10.3 Slip Sheet Curriculum Map Continued on Page January 2015 V Avaya, Inc. all rights reserved. 25

26 APDS - Avaya Networking (APDS ) Continued from Page 25 Network Management Courses On Demand 3D00014O Avaya Network Components 3.00 hours COM 3.1 Technical Sales Slip Sheet Wireless LAN Courses Web 3D00052W Avaya Wireless LAN Design 3.00 hours Web 3D00055W Designing Avaya Wireless LAN hours Capstone Courses Web 3D00100W Designing Avaya Networking Solution Scenarios 1.00 hours Compliance Courses On Demand 1Z00010O Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners 0.25 hours Online Tests: Online Test 3D00060A APDS Avaya Networking Online Test 1.25 hours Online Test 3D00062A APDS Avaya Networking Online Test (Chinese) 1.25 hours 9.3 Avaya Certified Design Specialist (ACDS) ACDS Avaya Aura Foundation Suite Solutions (ACDS ) Thank you for your interest in the Avaya Certified Design Specialist (ACDS) credential. The Credential is undergoing a major redesign and currently not available. The current exam #2500 retired October 30, The new improved Credential will be available at earliest possible date in Students interested in preparing towards earning the ACDS 2500 credential are asked to contact the Avaya Learning Helpdesk at: Avaya Learning Help Desk Call Center Call 866 Avaya 54 or [North American Region] Outside North America: Regional Local Number Listing Avaya Learning Help Desk Website Submit a request to the Support team at 15 January 2015 V Avaya, Inc. all rights reserved. 26

27 Appendix A APSS, APDS and ACDS Knowledge and Skills Matrices APSS Avaya Professional Sales Specialist APDS Avaya Professional Design Specialist ACDS Avaya Certified Design Specialist Goal Feet on the street Sales Portfolio Overview Competitive Overview Portfolio Market Review Basic product Design Portfolio Product Deeper Dive Design 2 Win Upgrade & Integration Greenfield and legacy solution designs and quotations Portfolio Solutions Deeper Dive Design and Price Architectural and Network Design Description Evaluate customer s needs, wants, desires Initiate application discovery Based on the customer s environment, provide a solution that meets the customer s business needs Communicate business value Compare, contrast and position a solution over a competitor Know where to find current competitive analysis Prepare a proposal Apply an overview of products Close the sale Overcome objections (competition, price) Discuss Return on Investment strategies where appropriate Market industry and trends Define the high level overviews of the solutions & components * Contain Avaya specific tools, processes, strategy Conduct application discovery Clarify customer's request, current configuration and future needs Whiteboard and determine a solution Configure the solution in a pricing tool Plan and validate solution design with the customer Present proposal to customer Create Architectural Design drawing for the customer Recommend migration strategies for integrated portfolios Incorporate design for 3rd party Integration *Contain Avaya specific tools, processes, strategy Recognize, design and price Greenfield and legacy solution designs and quotations based on the customer discovery and requirements. Create and diagram a complex architecture solution Explain and estimate complex licensing scenarios Use given customer requirements and Avaya components, to recognize and recommend a solution design ready for pricing tool (i.e. ASD) configuration design. Execute a configuration design in a pricing tool such as ASD. Compare and contrast the configuration design and BoM with the solution design and identify discrepancies. Distinguish how design tool rules are applied, and how to override or otherwise impact design tool rules/defaults to correct the discrepancies between the tool configuration design and the solution design. 15 January 2015 V Avaya, Inc. all rights reserved. 27

28 APSS Avaya Professional Sales Specialist APDS Avaya Professional Design Specialist ACDS Avaya Certified Design Specialist Audience Avaya Associates Avaya Channel Partners Avaya Associates Avaya Channel Partners Avaya Associates Avaya Channel Partners Mastery The individual will be prepared to sell the products comprising a given portfolio with deep understanding of customer need and competitive offers Evaluate a customer s needs, wants, and desires (assumed knowledge) Describe Avaya s solution at a high level Match products with the customer s need Communicate business value List support services that are available The individual will be able to whiteboard design; use sales design tools, and create competitive offers for a given product. Conduct application discovery Clarify a customer s request, current configuration and future needs Whiteboard and determine a solution Configure the product in a pricing tool Plan and validate design with customer Present proposal to customer The individual will be able to perform whiteboard design, price, format, and present a Greenfield or legacy solution. Recognize and describe a solution Conduct information discovery Use design methodology to create a solution design Create a configuration design/bom (bill of materials) in a pricing tool Compare configuration design/bom with the solution design and identify discrepancies. Distinguish how design tool rules are applied to determine how to correct discrepancies between the tool configuration design and the solution design. Plan and validate solution design with customer Present solution proposal to customer 15 January 2015 V Avaya, Inc. all rights reserved. 28

29 Appendix B - Credential Listing and Test Requirements The Credential Listing and Test Requirements below provide a quick view of each Credential s testing requirements. The Retired Credentials list includes only the credentials that have retired and cannot be renewed, but have active student records. Available Sales and Design Credentials As of 1 January 2015 CRED Code Credential Title Testing Requirement ACDS ACDS - Avaya Aura Foundation Suite Solutions Exam 2500 Replaced by TBD APDS APDS - Unified Communications Online Test 3U00230A or 3U00231A (Chinese) APDS APDS - Contact Center Online Test 3C00120A or 3C00121A (Chinese) APDS APDS - Avaya Networking Online Test 3D00060A or 3D00062A (Chinese) APDS APDS - Avaya Scopia Solution Online Test 3V00290A or 3V00291A (Chinese) APDS APDS Avaya Contact Center Select Online Test 3M00030A APDS APDS - Avaya Midmarket Solutions Online Test 3M02401A APSS APSS - SME Communications Online Test 2S00010A Retires 30 Jan 2015 Replaced by 2S00020A 5 Dec 2014 or (local language options available Online Tests 2S00011A - 2S00019A) APSS APSS - Avaya Contact Center Solutions for IP Office Online Test 2M00001A APSS APSS - Unified Communications Online Test 2U00210A or 2U00211A (Chinese) APSS APSS - Avaya Aura Application Server 5300 Online Test 2U00177A APSS APSS - CC Online Test 2C00095A or 2C00096A (Chinese) APSS APSS - Avaya Networking Online Test 2D00056A or 2D00010A (Chinese) APSS APSS - Avaya Scopia Solution Online Test 2V00290A or 2V00291A (Chinese) Retired Credentials (These Credentials cannot be renewed, however some students still hold active records.) CRED Code Credential Title APSS APSS - Avaya Unified Communications Video (End of document) 15 January 2015 V Avaya, Inc. all rights reserved. 29